Perception Point Advanced Email Security Reviews

It's our mail relay system. We are using it to filter all our incoming emails. It's also a security platform for our SharePoint and OneDrive.

The main benefit to our company is the reduction of risks with the potential to evolve into more complex security events. The solution stops those risks before they get to the end-user. We saw, when using other solutions in the past, that some of the emails that are blocked today were passing through. The overall effectiveness of this security solution is much better.

Also, our SOC team is quite minimal, so it's very helpful for us to have an external team that assists us with handling incidents. We don't have the time or the resources to handle all of them. We are currently evolving our teams and their SOC team is more effective when reviewing things. It saves us time because we don't have to do anything within the system. We can just reach out to their IR team and they will investigate and take the relevant action. It reduces some of our load.

Their portal is very convenient, very easy to use, and very good for managing. The portal also provides a great investigation process, where we can open a ticket for each email that we think should get a second opinion. Their Incidence Response team will respond.

The solution can pull emails that have already been marked as malicious from the mailboxes. Their security engines are very effective at stopping malware and potential attacks before they reach a user's mailbox. They have the best detection engine.

When it comes to the scale of scanning, the solution looks at each email, the body and each attachment, to try to detect potential malicious links or macros. It scans everything. We feel very comfortable with that. It will not miss any email. Other companies' security engines sometimes decide on their own what should be fully scanned and what should not. With Perception Point, this is not the case. Everything is fully scanned.

They could improve their anti-spam engine a little bit, because there are a lot of false positives. Sometimes, emails pass through their system but are spam. In terms of security and engines for malicious emails and antivirus, they're doing a good job. Their other engines can be improved.

This is something we discussed with them before we purchased the solution. We discussed their roadmap with their product team. The spam engine is something that they're working on. We know that their spam engine is going to improve in the very near future.

We also spoke with them about a change to the GUI so that we can release more than one email at a time. Also, if we want to open investigations into a few emails, we need to go into each email to open the investigation. When we have done onboarding within our company, there have been times when we had a lot of email that we needed to whitelist. It took a lot of time to go into each email and open a ticket. It would help if they added a feature where we could add similar emails, or more than one, to a ticket for the IR team.

We have been using Perception Point Advanced Email Security for almost three months.

So far, we have not had any problems. We know that before we went with the system there was some downtime, but we haven't had any issues.

We are not aware of any issues with scalability.

We are protecting about 3,000 mailboxes, and growing. Part of our plan is to increase our usage of Perception Point. We have additional companies that we are working on migrating and we plan to move their email traffic under this umbrella as well.

They provide good support. If we have a problem, we create a ticket in the Perception Point system. And if there is something that we don't think can be handled through the portal, we can call or email or WhatsApp our customer success manager and everything works. He replies very quickly.

Positive

We switched from Symantec Mail Security. The reason we moved forward with Perception Point was the security portfolio. We were impressed with how very effective it is.

The initial setup was straightforward and easy. It didn't take a lot of time. If you want to add some domains, the whole process takes a maximum of one hour. We worked with their customer success manager and he was very responsive to us and available most of the time. We have a large company with a lot of mailboxes and in the first few days of the integration we were in direct contact with him by WhatsApp, by emails, or by phone. The integration process went very smoothly.

We were able to move from Symantec to this solution in one week, and the time to value was from the moment we started to use Perception Point. 

You don't measure security products on return on investment.

The licensing mechanism is fine. It's quite standard. The pricing was fair in comparison with the other solutions. We have received good value for what we paid.

We tried to use IronPort and Microsoft. We selected Perception Point because we liked their engine for detecting malicious emails. We also liked the GUI and the easy setup. Besides the effective security, which was a major part of our decision, we also thought that the total cost of ownership of the product would be better for us, as we are a very small team. Another factor was that it included SharePoint protection and that was an extra feature not available in other solutions that were just anti-spam systems.

It's hard to compare the detection rate among these solutions because all of them are doing a good job.

The best part of Perception Point was that the system is already configured for best practices. It does the job as well as it can be done. When we tried other solutions, they had to be configured down to the smallest details. And if there are any changes in the environment, we would always have to be ready to change the system configuration. Again, because we're a small team, we felt that it would be better for us to go with a system that is configured optimally.

Consider Perception Point. It is a very young company and it's evolving, so you need to be aware of that.

Some companies use it as a second tier of protection, not as the first tier like we do, because they have an additional product that does the initial filtering.

Check the solutions you are looking at against any additional needs you have because not all platforms provide the interfaces that might be required for some organizations.

If you go with Perception Point, you need to work with them to make sure you fine-tune your policies with their IR team, especially if you have an evolved SOC team. You need to make sure you coordinate efforts and that policies and decisions are made according to what your company requires.

We're using Perception Point Advanced Email Security for several purposes. In one customer, we use it for disclaimers, VIP users, SharePoint, Teams, and OneDrive personnel.

After integration, the tool is very easy to use. I had a problem with scripts for one customer, but my team did the integration for other customers without issues. So, I think I made a mistake in my integration. Both inline and API work fine.

The features that help detect threats in emails are easy to use. For example, finding out if emails are spam or malicious is simple in security operations. If they're not spam, it's easy to refresh the customer database. The detection and response capabilities are very good, especially for zero-day threats.

To improve the solution, maybe a portal for end users to consult their emails would be helpful. The end user could access the portal and see their emails or events. They could also refresh the names.

We've scaled from 10 to 100 users without any problems. Four customers currently use the solution, and they're all satisfied with the results.

The deployment process is very easy. The documentation is helpful and clear for deployment and configuration. We don't need a lot of resources or people for maintenance. All our clients are in the public cloud.

The return on investment is good because the cost isn't expensive, and it works well with Microsoft.

In Brazil, the dollar price affects the cost. Perception Point Advanced Email Security is about 50 percent less expensive.

The solution is very easy to use. We don't have any difficulty with transactions. Finding information, customizing configurations, and getting support or documentation is simple. I don't have any negative points to mention. I would recommend this solution to others. On a scale of one to ten, I'd give it a ten.

It's amazing for us—the protection, the analysis time compared to Microsoft 365, and the pricing are all good. We're using both solutions—spam and protection channels. Recently, we presented two-week results to a customer, and they liked them and wanted to buy the solution. Our feedback is positive. 

We're developing a strategy to increase sales of the solution. When we deliver executive summaries to customers, we present good news about our company and discuss how Perception Point Advanced Email Security can help improve their security.

We use them for email security of all our clients. We only use their email protection right now. We don't use their protection for Teams or other services. We use it strictly for email.

We get emails every time one of our customers gets a blocked email. This is something that I like to see. I probably get hundreds of emails that go to the folder for blocked emails. I see it blocking a lot of phishing emails that look like Amazon or Microsoft Office 365 logins. With common websites, people don't even think if they see a fake email. I see a lot of them getting blocked. 

Overall, I am very happy with it. We use it for ourselves and all our clients. It is rare to see something slip through. It definitely happens that there will be an email that comes through that is dangerous or junk, because no solution is 100%. For their effectiveness, I would rate them as nine or 10 out of 10.

I had a customer who was decent-sized, about $15 million a year, as we work with small businesses. This guy had no email security. I kept telling him, "Hey, I need you to buy this email security. Your employees are clicking on bad links." The guy refused to buy the software. It was only a couple hundred bucks a month, which is not much for a company of their size. Then, his accounting person got a lot of emails and clicked on one. They got hacked. The hackers got into their bank account and took about $70,000. This is an example of people who don't have email security.

Knock on wood. We haven't had a client, who uses their protection, have an email security breach. That is the best thing about what they do. We don't have to think too much. Their product just works and keeps bad emails away.

There is now real recognition from our customers about email security. A lot of people now know how dangerous email can be. Perception Point does a good job of keeping danger away.

The way that they scan all embedded links in an email. One of their features is a scan engine. It scans every link, then tries to determine if it is an active site. So, if they saw a threat and the website was down, then it is not really a threat. If there is a link in an email, they still pass the email through because they can't determine that it is a problem. However, when they scan them and see a problem, then we can see these results in the portal, which is good as well. 

If we have clients who say, "Hey, I didn't get this email," or "Look at this," we can view a lot of this information in the portal. 

With Office 365, the nice thing is that if an email does slip through, we have the feature enabled where we can notify them or log into the portal, then it will take the email out of our customer's mailboxes.

Their marketing and training need improvement. When some of their new features come out, they don't do a great job of notifying or educating us, e.g., sending emails such as, "Hey we..." 

Just to create a new customer, we used to have to go through their support team. The last time that I had a new customer, they said, "By the way, we have a new feature. You can do it yourself," and that was fine. 

They just don't do a good job of promoting themselves. They seem like a typical busy IT company who is just working on fixing problems and making technology better. However, they are not fantastic at marketing themselves to existing partners, which is not a bad thing. It is just something for improvement.

I have been using it for two to three years. We might have been one of the first IT companies to become a partner with them.

It has been very available and stable. The only time that we have had an issue in the last couple years (because they are based off Amazon's platform) was about a month ago when Amazon had that huge outage in Virginia. That was a problem.

The problem was that Amazon went down and our customers could not get their emails. However, the good news was that all the emails were saved at Amazon and Perception Point. There was a workaround. We could have removed Perception Point from our customers, but that would have removed the email security. So, when our customers called us and freaked out, saying, "I don't have it." We told them there was an Amazon outage. I said, "Listen, you can either wait until this gets fixed or we can remove the email security." All our customers said, "No, I'll wait," because they don't want their employees to get email viruses and click on them. 

Our largest customer is not very large compared to an enterprise. The solution is fine for us based on our client base.

Their support has been fantastic. We get very quick responses. With another vendor, I had to wait a week sometimes for an answer, which was crazy.

I have had a couple customers get mail bombed, getting 10,000 emails a day. It is impossible for somebody to check their email when they are getting that many. I had to reach out to Perception Point support. 

I have the cell phone of one of the top guys on the technical side. If I can't get a hold of somebody on their main number, then I can text or call him. I have had to a couple times. He gets somebody on his team to help slow down these mail bombs. I don't know if that is part of their Incident Response Team, but they have definitely done a good job when we have had some email emergencies.

Sometimes, their support is not 100% perfect. I would rate it as 9 or 10 out of 10.

Positive

We use Proofpoint and still have them as a vendor for people who have onsite email servers. 

We were trying to use both Proofpoint and Perception Point for a customer, and it didn't work. That was because of Proofpoint. So, we were stuck only with Proofpoint. 

I don't like Proofpoint. Their support has gotten better for some reason. I am not sure what has changed, but they had a period where their support was really bad and it was hard to get in contact with somebody. That has changed. It has gotten a little better, but I have had some problems recently. This was one of the reasons why I didn't want to use Proofpoint. They are a little too big and haven't given us good service as an IT company.

IRONSCALES is a big player and we tried using them. We went through demos and talked to sales engineers. I didn't see it stopping a lot of bad things, but I don't know if we had it configured correctly. We could never get it to work right. When we had issues, e.g., we had some emails that were blocked and some other problems, it took them weeks to get back to us. That is just unacceptable when you are dealing with email products.

I just didn't have good experiences with Proofpoint and IRONSCALES.

The initial deployment is easy. They have a document that shows you how to do it. Once you do it a couple times, you can repeat it easily. I have done it quite a few times. I can probably set somebody up on Office 365 in 15 minutes or less.

After deployment, the solution starts delivering value immediately, when it comes to stopping threats. As soon as you put them in place, they are scanning emails for anything bad coming through, which is a nice thing. 

People don't realize the benefit of it. When we get a new customer, we include this solution in our pricing. They don't even realize that we put it in. The first thing that our customers don't realize is they are not getting a lot of viruses or bad emails. The second is that they are staying up all the time. For example, with this other previous customer who didn't have it, they had somebody clicking a bad email almost every day. They were at risk of getting an infection, and then they had problems. We would then have to go clean it up. Their employees couldn't work because we were working on the computer where they clicked the bad email. 

For people who don't have it, they will see the benefit when they do have it. It won't interrupt your business because everything runs smoothly. You never see the bad stuff. 

It prevents downtime. A lot of our customers don't like it when their employees are not working because they are paying them to do nothing. If I have to work on somebody's computer for two hours, that is two hours when somebody is getting paid to do nothing. That is the thing that this type of solution helps with. It is really a waste of my time. Because if they had this solution, I wouldn't have to spend two hours cleaning it up.

There is room for improvement for them with an MSP partner. The pricing is good and fair. Our customers don't complain. The only thing is that it's a little bit old school. They don't have a system that automatically checks the number of users that our customers have so we can just update the licenses ourselves through a website. It is still done manually. They have a person who checks invoicing monthly to determine if there have been any changes. A nice improvement would be if they could get automated licensing counts. 

I have gone through a couple different vendors and didn't like the other products. Then, I found Perception Point. I used to know a guy who worked for them. We looked at their product, which did what we needed to do. Also, support was important for us. With some of the larger companies, I have had problems getting issues fixed that needed to be fixed in a timely manner. So, we decided to go with Perception Point, their technology, and portal, which shows us how it scans information in emails.

It keeps the bad emails out. They do the job of email security. We have been pretty lucky.

Do a demo with Perception Point and other vendors to see what you like. Everybody likes things for different reasons. One of the biggest selling points for us is the quick access to support via email and phone. That was my number one or two reason for going with them. You want a good product that protects you, and there are a lot of good products out there now, but the support is really why we went with them. If you want good support when there is a problem, think about these guys, because we didn't have good luck with some bigger companies.

I would rate this solution as 9 or 10 out of 10. We are super happy.

I use Perception Point Advanced Email Security for the protection of my emails.

I like the fact that Perception Point Advanced Email Security possesses the knowledge and the visibility to figure out what exactly my problems are or what kind of attacks or threats I face. It is a super easy tool that offers me a very easy console to use since it helps me to have a better clarity and understanding of the product.

Dashboard is an area of concern in the solution where improvements are required. The solution also needs to consider adding DMARC to the tool and providing phishing awareness training since such initiatives can be helpful for users. Usually, I need to opt for a solution to get DMARC and receive phishing awareness training since the aforementioned aspects are not available in Perception Point Advanced Email Security.

I have been using Perception Point Advanced Email Security for three years. I use the solution's latest version since it is an area where the product makes continuous improvements. My company basically functions as a solution provider.

It is a stable solution.

Scalability-wise, I rate the solution a ten out of ten.

My company deals with around 40 to 45 users of the solution, and we offer protection to around 7,000 to 8,000 email inboxes with the help of Perception Point Advanced Email Security.

I have contacted the solution's technical support.

My company's clients were using some other solutions like Mimecast, IRONSCALES, and Proofpoint in the past, but my company later managed to replace them all with Perception Point Advanced Email Security.

The product's initial setup was straightforward and can be done in 30 to 45 minutes.

Currently, my company helps others to deploy the product and their environments.

The solution is deployed on the cloud and on an on-premises model.

My company did seek the help of an integrator during the deployment process of the product.

Perception Point Advanced Email Security offers an option to its users to make either monthly or yearly payments. The exact amount a user has to pay to Perception Point Advanced Email Security depends on the number of email inboxes protected by the product. If a user only wants protection for email, then the price of the product is okay, but if they opt for the collaboration options offered by the product, then it becomes a little expensive.

To those who plan to use Perception Point Advanced Email Security in the future, I would like to say that it is all about selecting an appropriate partner with the right side of knowledge to help you deal with your issues and help you with the support part whenever required.

I rate the overall product a ten out of ten.

There are multiple use cases. There are those who are facing big-time, sophisticated attacks through emails. Those who are looking for not only email security but also security for other cloud collaboration channels. Both scenarios. We sold the Perception Point.

One is the hardware-assisted platform that provides more insight into the threat scenarios. And the other is their instant response team's availability, 24/7, for identifying and responding to incidents. These are the two main things that everyone likes.

There is room for improvement in terms of adding the DLP (Data Loss Prevention) solution, which would be a good option for Perception Point to look into.

In future releases, additional features that our clients would like to see included in the next release of Perception Point are Phishing Link Protection (PLP) and security awareness training. Security awareness training used to come along with email security solutions.

I have been selling this solution for two and a half years. We currently offer the latest version with web security. 

I would rate the stability a ten out of ten. 

I would rate the scalability a ten out of ten. There have been no restrictions till now. We didn't face any issues.

We have around 50 clients. They are a mix of small, medium, and enterprise businesses.

The customer service and support are okay. We didn't face any problems.

Positive

The initial setup is super easy because, from the last year's end, I didn't even miss any renewals. All the clients renewed. So, ten out of ten. I would rate it a ten on ten, where one being difficult and ten being easy. 

The solution is deployed both on the cloud and on-premises. 

However, most of our clients have deployed the solution on the public cloud and either use G-Suite or Microsoft 365 as the cloud provider. 

If it's a straightforward deployment, around 15 to 20 minutes, or a maximum of 40 minutes with all configurations and training. There are multiple ways. If we do it within 15 minutes, that's for basic configurations. If there are extra configurations required for the client, it could reach 30 to 45 minutes.

ur deployment process is API-based and in-line mode. The basic 90% is in-line mode.

I would rate the pricing model a five out of ten, where one being cheap and ten being expensive. 

The solution is neither cheap nor expensive. There are no additional costs to the standard license. 

I would suggest believing in the solution's technology and believing in the right partners who are supporting the implementation of the solution.

Overall, I would rate the solution a ten out of ten. 

The primary use case is email security.

We had a situation where we had a lot of spam and phishing emails in the organization. Perception Point Advanced Email Security was the only product that helped to stop that from happening.

Perception Point Advance Email Security has helped to reduce the number of alerts received by our endpoint layer by 20%. If they couldn't do a good job in blocking the phishing emails, eventually there would be an alert. This reduces the time and effort my team needs for addressing an alert. It reduces the time that users may have to deal with an alert and stop their internal jobs. We are a law firm. So, a lot of effort needs to be spent when an alert pops up.

This is the only solution that I know, which filters emails and secures mail relay. It is scanning all our emails and gives us advanced security information about it.

The solution has helped to reduce our false positive rate.

They need more customer engagement. The product works very well. The IR works very well when we contact them. However, day-to-day, they should have more in communication with their customers explaining new products and features. There is possibly something that if I would know about it, then I would buy and use it. Maybe I need it. They need to improve their communications.

I have been using it for two years.

The stability is very good. It is very close to 100%.

We are not that big of an enterprise organization, but it suits our needs. We have more than 500 users, which is thousands of emails a day. There have been no problems with the scalability.

The Perception Point Incident Response team acts as an extension of our SOC team. This is very important for us. This is a benefit provided for their main product of scanning our emails. If Perception Point can give me IR, this is really good versus other products that do not provide this kind of service. Perception Point's service is great. They are very professional. That reduces the time that my internal SOC has to deal with my internal IT person. They just send an email to the IR team at Perception Point, who continues the investigation and blocks any emails, if necessary. This is very good because it can reduce a lot of time and effort from my team. It is like an extension of my SOC, but external.

Positive

We previously used two different products. They didn't filter all the phishing and the spam messages into my organization well enough. That was the main reason that we switched to Advanced Email Security.

We used to get suspicious emails. After deploying Perception Point Advanced Email Security, those suspicious emails were blocked and no longer being sent to our employees.

The initial setup was straightforward. There were no problems with the implementation or integration with Microsoft 365. I don't remember any false positives.

The deployment took something like a day.

After deployment, it took a week for the solution to start delivering value when it comes to stopping threats.

We cannot measure it financially, but there has been return on the investment. My employees don't need to deal with alerts or phishing messages coming into their inboxes. This is where the return on investment comes in. My SOC team doesn't need to address every phishing or spam email. This saves us time so employees can continue with their work.

Perception Point Email Security has helped save about four hours a week for our SOC, which is nice.

The pricing and licensing are very fair compared to competing companies in the same field.

Perception Point did a really good job versus the other products that we evaluated. This is one of the main reasons that we chose them.

Do not hesitate to buy this solution.

I would rate this solution as nine out of 10.

We are currently working only with email protection. The way it's implemented in our company is that it scans 100 percent of our incoming email traffic. Perception Point has seven or eight scanning engines for detecting malicious activity, whether it's a phishing attempt, a malware attack, or any other type of cybersecurity threat. The way it's implemented is inline, so that if their engines detect something, the problematic email will be blocked and the end-user won't get it.

They also have an Incident Response team so that if something looks suspicious the IR team looks into it and approves or releases the emails. It depends on the use case.

Until we had the Perception Point, if a malicious or suspicious email got into a global user mailbox, if he didn't fall for it he would just manually send it to the security mailbox and then we would have to manually check it. Now, with the Perception Point engines scanning things automatically, it helps our security team to better see the malicious activity that has globally targeted employees.

In addition, it has reduced the number of alerts received by our endpoint layer by about 20 percent.

It saves our entire security team a lot of time and it gives our organization better protection.

What's really good about this platform is that  

• you have full visibility 
• it has a very nice and very friendly UI
• it's quick
• there's no latency in the scanning. 

I'm able to log into the system to see what's happened. I do that every day because in the company I work for things are a bit sensitive. I don't trust any solution 100 percent, so it's not just Perception Point. I like to see things myself and decide.

And the speed of scanning is very quick. The time it takes is almost nothing.

That's what we need. It pretty much gives us the perfect solution for our requirements.

In terms of their detection, if there is malware they detect it. For nine months we haven't seen more than a couple of true negatives, meaning malicious emails that did get through their scanning system. It has helped to prevent hundreds of threats.

We have had a few false positives, not that many, but a few. 

About 90 to 95 percent of the time, it's doing a great job but, the same as other companies, they can do better. They can add internal processes that will give an end-user the perfect solution. When I log in to the system, I can see all of the emails that were flagged as malicious. Some of them are false positives, and I get that. However, they have a feature where someone from the Incident Response team can look at an email and mark it as "verified malicious." You might think that if an engine detects it is malicious, and an IR team member has flagged it as malicious, it will definitely be malicious. But that's not always the case. Sometimes the engine detects it as malicious, and the IR team verifies that, but it's still a valid email, not a malicious one, and I have to release it manually.

But in the beginning, we had more false positives. Over time, the false positive ratio has gotten better. Instead of 20 false positives there are now about 15 false positives a month.

I've been using Perception Point Advanced Email Security for about eight months.

The solution is very stable. There were a few crashes but they weren't related to the solution itself. The solution is on a cloud service provider and the few times that it has crashed were because of an issue with the cloud service provider.

It's very scalable because it can give you lots of options. We are not using all  the options that are available, because we don't need them, but it can provide a very nice set of solutions.

Their technical support depends on the person I'm dealing with. I know the guys in technical support, and some of them are good and some of them have some tricky responses but, overall, they are pretty good.

Positive

This is the first solution of its kind that we are using. We started looking into tools like this because this kind of solution is a must-have tool.

The initial setup was very straightforward, very easy. It took just a few minutes and it started delivering value from the first minute.

It's used by our entire organization. In terms of maintaining the solution, it's just me and maybe one or two other guys in our whole company.

We had a PoC with another company, but Perception Point mwas better than the other product we were looking into, by far. The main difference was the management part of the platform. For me, as a platform manager, it's so easy to see and manage the entire operation. It's very easy to do stuff inside.

The detection rate was pretty much the same for both products. But we tested the other product for only about two weeks and Perception Point for about one and a half months, so that was different. The false positive rate was also pretty much the same.

This is the first product you should look into because it's really good.

If I have the option to use another feature or another product from Perception Point, I'll definitely consider them as a good player in the market, and I'll for sure start with a phone call to one of their salespeople.

Positive