Palo Alto Networks Cortex XSOAR Room for Improvement

JP
Cyber Security Engineer / Cyber Investigation / Incident Handler at a government with 5,001-10,000 employees

In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening.

From an analyst perspective, it's not that hard to use. From a developer, it takes a little while in order to get to understand exactly how one would go about creating a playbook. The automation part is not that hard. It's relatively easy. It's just creating the flowchart.

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ML
Splunker, Networking and E-Mail Security Architect, Engineer and Guru at a healthcare company with 10,001+ employees

I would love to see more flexibility on what we can display and design on the dashboards.

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reviewer1285209 - PeerSpot reviewer
Tech Lead at a tech services company with 1,001-5,000 employees

We'd like to be able to add as many integrations as possible. We would like more options for our clients. 

A few times, I have noticed some bugs. That may be due to the fact that they are consistently upgrading the product. With new releases, a few bugs might get through.

The solution is expensive. They should work to make it less costly for the customer.

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Buyer's Guide
Palo Alto Networks Cortex XSOAR
November 2022
Learn what your peers think about Palo Alto Networks Cortex XSOAR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,522 professionals have used our research since 2012.
DL
Sales engineer at MUK

Nothing needs to be changed. It is a part of Cortex inside Palo Alto Networks. If you want to get all the benefits, you will need the Cortex XDR, then you will need to get Cortex XSOAR. It's like a brother and sister, and they will give you a lot of benefits if you integrate them. 

It's only one cloud right now. It might be helpful for some companies to have an on-premies option. 

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Donald Keeber - PeerSpot reviewer
President at Margate Net

I would like to see Cortex become less dependent on Active Directory and group policies to manage the deployment. Maybe I need to update my understanding of how to deploy it, but that's the way I know how to use it.

That makes it somewhat challenging to deploy Cortex where not every client is part of the directory. I've also had some problems with the update process, and it's failed two or three times. 

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SB
Vice President Global Technology Infrastructure Automation at a financial services firm with 10,001+ employees

The solution is very expensive. They would get more clients if it wasn't so pricey.

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RP
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company with 51-200 employees

Although we haven't used the solution for too long, we haven't come across any issues and haven't noticed any features that are lacking. We're largely satisfied with the offering. 

The user interface could be a bit better. It's the only aspect I've noticed that could possibly be improved. 

Other than that, we've been pretty happy with it.

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Darshil Sanghvi - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

There should be an on-premise version available for customers to have different choices.

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DL
Senior Information Technology Support Engineer at TSCNET Services GmbH

The stability could be better.

The integration could be better. Cortex, for example, does not work with iPhone.

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VW
Security Professional at a tech services company with 51-200 employees

I think they should increase their collaboration base so that XSOAR can be utilized for any number of automation.

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GJ
Deputy Vice President at a financial services firm with 10,001+ employees

It doesn't have any integrations. It lacks multiple integrations. 

It is been decommissioned by Palo Alto. There's no more trying to support it. There will be no more additional items added.

The initial setup was complex.

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EG
Manager at Commercial Bank of Ethiopia

Integrations with other applications are challenging and need to be improved. 

Reports or issues are often duplicated. 

The solution requires DV but does not support open-source DV elastic searches. 

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Rodrigo AlexiPizarro - PeerSpot reviewer
IT Operations Deputy Manager at Ultramar Agencia Marítima

Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated.

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SM
Security Project Manager at a retailer with 10,001+ employees

Palo Alto Networks Cortex XSOAR could improve the Panorama feature. We had to turn it off because it was not working properly.

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ShubhamAgarwal - PeerSpot reviewer
Specialist - Information Security at LPI

Corex XSOAR could be improved by reducing the time it takes to process large amounts of data and increasing the number of integrations. In the next release, Palo Alto should include popup features - for example, if someone is working on an incident, it should pop up and display in front of me once it's clicked.

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Buyer's Guide
Palo Alto Networks Cortex XSOAR
November 2022
Learn what your peers think about Palo Alto Networks Cortex XSOAR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,522 professionals have used our research since 2012.