Oracle Fusion Service Reviews and Pricing

reviewer2272326

IT Consultant at a tech vendor with 1,001-5,000 employees

Sep 11, 2023

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A unified platform of apps, data, and capabilities that enables effortless self-service and agent-assisted services

Pros and Cons

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."

What is our primary use case?

My clients mainly use this tool for Supplier Chain Management purposes, as it serves the needs of their supply chain management activities.

What is most valuable?

Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities. They have multiple scenarios to consider, such as warehouse management and international business operations managed from the UK. Additionally, they seem to have found a beneficial solution from Meraki to address their specific needs.

What needs improvement?

They seem to be addressing most issues effectively. However, one suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback.

For how long have I used the solution?

I have been working with Oracle Fusion Service for the past two years.

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Oracle Fusion Service

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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

They are a little late to respond to queries.

How would you rate customer service and support?

Neutral

How was the initial setup?

It is easy to install. It can take anywhere from a few days to a few weeks to install.

What other advice do I have?

Those looking into this solution should consider it. They can decide based on the system's name. I'm quite confident in this recommendation and I would rate it a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner