Oracle Fusion Service Reviews

We use it for various purposes such as CRM and transportation management planning, including distribution planning and related functions.

It is cloud-based, ensuring accessibility, scalability, and adaptability to diverse business environments. The sophisticated planning engines deliver precise information, enhanced by robust AI capabilities. It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes.

The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan.

I have been working with it for four years.

It provides excellent stability features, I would rate it nine out of ten.

I would rate its scalability capabilities eight out of ten.

Their responses are generally timely, and in cases of urgent requirements, escalation is always an option. I would rate it eight out of ten.

I have experience working with NetSuite, and I am also familiar with certain locally developed software solutions.

There is a return on investment. You can simply subscribe and commence using the product without the need for substantial investments in hardware, additional licenses, or software setups. This allows for a quick and efficient start without the complexities of extensive preparations. You can achieve time savings of around thirty to forty percent.

There are no extra licenses, everything is included in the subscription, and the price is fixed. 

Overall, I would rate it eight out of ten.

Normally, we use the solution's SCM module and financial module to move from some domestic software to Oracle Labs.

Oracle Fusion Service is a GUI (graphical user interface) based solution. The solution is completely cloud-based and very easy to access from anywhere. It's not mandatory to have the installation on your machine or the physical presence isn't required. The most important thing is that it's implemented all across the world, and you don't need to make any specific arrangements for it.

Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation. If somebody uses a user manual, they're not getting the right information. All the actual cases are not implemented into the tools that we have to implement. It would be better if we had more learning features available for the solution.

I have used Oracle Fusion Service for ten years.

Oracle Fusion Service is a stable solution. I rate Oracle Fusion Service a nine out of ten for stability.

Oracle Fusion Service is a scalable solution. Our clients are mostly enterprise businesses.

The solution’s technical support is good.

Positive

I also work with Workday. Oracle Fusion Service is better than Workday. Workday is very specific to SCM, while you can use Oracle Fusion Service across all the domains.

Oracle Fusion Service’s initial setup is easy.

Two to three people can easily deploy Oracle Fusion Service within a few hours.

Oracle Fusion Service is more expensive than Workday. Users have to pay a yearly licensing fee for Oracle Fusion Service.

It is easy to maintain the solution. The solution's maintenance depends on how big the implementation is. One or two people can easily maintain the solution for more than 1,000 employees.

Oracle Fusion Service is deployed on-cloud.

I would recommend Oracle Fusion Service to other users.

Overall, I rate Oracle Fusion Service a nine out of ten.

We use the solution as a backend for ERP systems, encompassing various functions such as HR, finance, supply chain, manufacturing, and customer experience (CX) management.

The platform's most effective features include an intuitive user experience and up-to-date functionalities, such as AI capabilities embedded within various modules. These features enhance efficiency and simplify processes like recruitment and performance evaluations.

Some features that require improvement include the location functionality and certain aspects of the CRM. While Oracle is actively working on enhancements, there are nice-to-have features offered by competitors, such as gaming elements, that, although not crucial to business processes, add value and enhance user experience.

As someone focused on customer experience, I would like to see the inclusion of social listening capabilities in future updates. This feature would allow the system to detect negative feedback from customers on social media and automatically generate an incident report, enabling us to address customer concerns promptly. 

Additionally, while I emphasize customer experience, I acknowledge that HR and finance professionals may have other specific features they wish to see.

I have been selling Oracle Fusion Services since 2012.

In my opinion, Oracle Fusion stands out due to its intuitive interface. The design is user-friendly for employees to adapt without extensive training. Other ERPs can feel outdated in comparison.

The solution's deployment would take days, and implementation and adoption typically require four to six months, depending on the organization and its specific needs. 

The number of people involved in the process can vary, but for a typical project, we might need a minimum of three to four people, including roles like project manager and technical support.

We do handle product deployments; it is a significant part of our business alongside selling.

From a deployment perspective, if you are using the solution as Software as a Service (SaaS), you only need a username and a password, which makes it significantly easier than the on-premises version, where a server and deployment of the database are required.

Its reporting feature is crucial for customer satisfaction because it enables users to access real-time, accurate data essential for effectively analyzing costs and profits.

We view customer feedback as integral to our continuous improvement process. We regularly gather input through surveys, interviews, and usage analytics, which helps us identify pain points. For example, if users express difficulty navigating a specific feature, we prioritize simplifying that interface in the next release. We also communicate with Oracle to ensure that user feedback is incorporated into their product roadmap.

It quarterly updates and users are notified in advance about any upcoming changes. This includes details about new features, enhancements, and necessary downtime. Typically, notifications are sent via email, and the user interface is updated with announcements. Additionally, it offers webinars and training sessions to help users understand the new features and maximize their benefits.

It boasts strong integration capabilities. It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications. This flexibility is essential for organizations aiming to create a cohesive IT ecosystem, as it facilitates data flow between systems, enhancing overall operational efficiency.

Overall, I rate the platform a nine out of ten. 

I used the solution for general ledger, accounts payable, accounts receivable, and indirect tax. Currently, I am working with the expense module. We use Oracle Fusion Service to configure things and support after going live.

The most valuable feature of the solution is that customers can easily understand it. What we are delivering is very simple and optimistic.

The solution’s reporting could be improved.

I have been using Oracle Fusion Service for four years.

We haven’t faced any stability issues with Oracle Fusion Service.

Oracle Fusion Service is a scalable solution. Approximately, 10,000 users are using the solution in our organization.

Whenever I raised a service request, I got good experience and solutions to my problems from the technical support team.

Positive

Our company was previously using EVS.

The solution’s initial setup is easy.

Oracle Fusion Service is a cheap and flexible solution.

Oracle Fusion Service is deployed on the cloud in our organization. I would recommend the solution to other users. I am able to integrate the solution's capabilities and my workflow. It is easy for somebody to learn to use Oracle Fusion Service for the first time. Oracle Fusion Service is easy for the client to understand, and we can build things according to the customer's needs.

Overall, I rate the solution ten out of ten.

We are using a product for field force management. I'm head of ICT and we are partners with Oracle. 

The solution is stable and scalable with good technical support. 

Customization for customers could be improved. I'd like to see the ability to deploy custom code for customization.

I've been using this solution for three years. 

The solution is stable. 

The solution is scalable, we have around 200 users. 

Their technical support is quite good.

Positive

The initial setup was complex, but the team went through the training, so they were able to manage it. The goal of the system is to make the operations easy, but the setup is complex due to the nature of the processes.

Licensing costs are quite expensive. 

This product was purchased as part of other Oracle stack products the company uses from its communications stack. We decided to purchase a full end-to-end stack from Oracle for easier integration.

I rate the solution eight out of 10. 

Our company helps clients with IT infrastructure services which include migration, implementation, and management of the solution. 

The solution changes the way clients work to make it easier and faster. 

Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise. 

I have been using the solution for four years. 

The solution is stable. 

The solution is scalable. 

Technical support is very good. 

The initial setup is not complex. We typically utilize an architect and IT engineer to design functionality and then simulate the architecture before deployment. 

The deployment depends on the size and complexity of the project and definitely requires skilled technicians. Our typical clients have one hundred users. 

Our company implements the solution for our clients. When we deliver projects, we also train clients and offer ongoing technical support. 

Our company is a preferred partner and has a good relationship with the provider. 

The ROI for our clients is good and we assist them every step of the way to achieve their goals. 

Licensing fees are on the higher end and I rate them an eight out of ten. 

We work with clients to implement the best solution for cloud services in their environment. Clients tell us their needs and we recommend a solution to meet those needs. 

Clients might want solutions deployed in the cloud, at their own data centers, or using hybrids of both. Recently, we have seen a shift toward clients wanting to maximize their investment while reducing local costs so cloud environments are popular. 

We work with the solution as well as Azure, AWS, VMware, and Senegal. We deploy the solution in the Azure and AWS clouds. 

I rate the solution a seven out of ten. 

We are using Oracle Service Cloud as our ERP for our back office.

Oracle Service Cloud could improve the integration for older platforms.

I have been using Oracle Service Cloud for approximately eight years.

Oracle Service Cloud is stable and agile.

The scalability of Oracle Service Cloud is good, and it is easy to do.

We have approximately 800 people using this solution in my organization.

The most important aspect of Oracle Service Cloud has been the support. We have a service manager and we are constantly contacting our specialist for help with many areas, such as networking, database, and applications. We always have the access to a specialist which is very important to us.

Positive

The setup of Oracle Service Cloud was easy.

I would recommend this solution to others.

I rate Oracle Service Cloud a ten out of ten.

My client is a bank with a call center that receives customer complaints and routes those issues to different departments. They also have a service department that serves the other departments in the bank. Oracle Service Cloud has a Coral browser, which agents can use to log into the machine seamlessly rather than using the viewer or other solutions on the market. 

Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.

Oracle changed the means by which users are created in the system. I would like this to be easier to implement.

I've worked with Oracle CRM Service Cloud for about two years.

Service Cloud has been stable so far. It's fairly new— only in the market for about three to five years. 

All Oracle products are top-notch when it comes to scalability and robustness.

I started deploying Microsoft Dynamic CRM in 2018 when it was just rudimentary. Now it's Microsoft Dynamics 365. I've also deployed other solutions, but those are CRMs focused on a small niche. They don't have a scope as large as Oracle's. Oracle has same engagement CRMs for banking, automotive, and extractive industries. Oracle draws on the fact that they have an extensive history with JD Edwards, and all of this experience has been put into Oracle CRM, so it is a more robust solution than other CRMs.

I rate Oracle Service Cloud 11 out of 10. I think this product is the future of the data because it's capable of centralizing all data into one single shop, giving you a quick 360 view of the customers. This is a peculiar feature of the Oracle CRM cloud, making it valuable for all types of businesses, whether it's banking, BFSI, automotive, or whatever enterprise solution. It is critical that you engage your customers from a 360 perspective.

This product is used to provide and kind of service that is related to customer support.

Everything is managed by Oracle, so they have security in place. We rely on the vendor for that.

Oracle has to work on the interface for this solution. The user experience has to be much better.

They have to work on integration with other systems.

I have been using Oracle Service Cloud for the past four years.

This is a stable product and I plan to continue providing it.

This is a scalable product, given that it is a cloud offering.

Technical support from Oracle is available if we have any issues.

This is a cloud offering so you don't have to install it.

This is definitely an expensive product compared to others on the market. There are no fees in addition to the subscription model.

I can recommend this product to people with the right budget.

I would rate this solution a six out of ten.

Steering our salesforce.

We had to manage the work of about 45 people in sales: 30 in retail, 15 in gastronomy. You need good IT skills to run the system well, and it's not lean to manage, though it's flexible and there are many possibilities for desired developments.

Managing the sales staff with optional and obligatory tasks works well. The system is flexible if you have the necessary know how.

It's not lean to manage.