Its price can be improved. Their support can also be improved a little bit.

In terms of features, it did everything I wanted it to do. With more features, I would have to start installing network agents or something else, and I don't want to have to install anything. This was the value for me about this device.

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The licensing cost needs to improve since it is very expensive, especially the licensing and maintenance costs.

We used to cover the maintenance, but it's too expensive, so we no longer pay on a yearly basis for the maintenance anymore.

This product is also too bulky.

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We found that when we used the wireless section of the AirMagnet, we used to have a laptop dedicated to AirMagnet and it actually ran smoother on the laptop. The device still runs AirMagnet the same way the laptop did but it's not as smooth as it ran prior. It probably just needs more memory or needs to be a little more robust.

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I know we're not using it for all of it's capabilities, but what we do use it for certainly a larger screen size would benefit us. We typically attach it to a larger external monitor to assist with that. Also, the overall weight of the product is a lot to carry around for a long period of time. Because we're typically dealing with detailed designs of building layouts, to be able to zoom in and see it would be nice. It's better if we connect it to an external projector or larger monitor.

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I actually don't have any complaints.

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I think sometimes the codes that are provided with respect to the reporting function could be improved. Is there a way that we can automate the reporting that dumps the captures to discover what could be the potential culprit? Sometimes I see information that's anecdotal, that is being alarmed on but is not really the root cause.

They could also implement a distributive model: How do you take the current functionality of the product and make it mobile? Where we could deploy it quickly, anywhere, to help us get to the root cause because, right now, Wireshark is our go-to sniffer.

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There's some obvious shortcomings with the product. Hardware is unreliable. It's already crashed on me several times. It's unusable for weeks.

There are some problematic features. For example, file sizes cause problems where they're too small. You want to record a certain number of things, but this one limits us due to how much we can record and how large the files are.

Software corruption prevented it from turning on. It resolved itself on its own, just by rebooting it a million times.

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I think everything is OK, except that they integrated AirMagnet already. It's also very heavy, like a brick.

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It's bulky; it's a big tablet. The physical dimensions need to change a little bit; it needs to be more portable. It needs to be like an iPad. Right now, it’s like carrying around an iPad with three inches of bulk underneath it.

The software's all right, but I don't know how you upgrade it to Windows 10. That's the only downside; it comes with Windows 7 preloaded.

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The biggest one I can think of right now is probably training. We did have people attend training, but they weren't overly impressed with the training. Other sessions I have taken were OK, but when we first got it they were not thrilled with the instructor.

The reports I got back from the guys I sent to training said the guy spent more time telling stories, war stories and that type, rather than actual training about the product. They got, I won't say turned off, as it was fun at first they said, but they didn't get that much out of the training. Most of the time it was self-learning. I took an online one and that was very good. They went to the class in person.

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I had some problems generating reports. However, that could be me and not the tool. I don't know. I couldn't get a report out of it for some reason. I have to review that myself.

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It takes some time to get used to it. There's always room for improvement in the ease of usability, learning curve type of stuff. It was not that user-friendly at the beginning. Like anything else, the more time you spend on it, the better you get with it.

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Recently, they introduced a cellular product, so part of what I needed was to add this onto the XG so we can do cellular heat maps for our properties and locations. Our owners come over and expect to have great Internet, as well as connections for their phones when they bring them. That would probably be something I'd want to add on. Size is not a big factor for me, because I realize we ask it to do a lot and for a long time. We may go all day, so I need battery stamina.

Recently, it came out with the web interface or cloud-based feedback; that's good. You got live clients for testing and all that. I'm actually pretty happy with what I've got. I can't think of anything else that I could be improved on, other than the cellular, which they've already done. I've given feedback and they seem to have caught up on that stuff. The cellular was the last one that I had talked about.

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I would like a built-in tap feature which doesn't interfere with the network, and it allows you to see what is happening there.

I would also like to see them lower the cost of maintenance. We paid a lot of money for the product and you also have to pay a yearly fee for technical support.

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• Ease of updating, automated updating.
• Basically, based on the unit right now, maybe get it to be a little bit smaller, lighter. That would help.

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At this time, I can't really think of anything specific. I need to ask my colleagues about that.

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I cannot even speak to that because normally what it does for me is so well. Then they come out with new features that I cannot even anticipate that make the product more effective. I do not want to say easier to use. Sometimes it is kind of complicated, but they come up with new solutions and they also stay with the market. With fiber and the speeds of fiber, these devices had to become even more powerful to be able to handle that kind of traffic and that kind of testing.

They really do stay up with technology. If you keep up with your maintenance, you can easily upgrade, obviously your softwares, and the hardware; trade it back in. It is almost like a lease on a vehicle. You can trade it back in and get a newer one for big discounts, and stay up with the technology that OptiView offers.

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None of my guys have said anything about improving it or doing anything like that. I really wouldn't have any input on that one.

Nonetheless, to make the product perfect, Maybe the licensing could come down; the price could come down a little bit, that would be kind of nice. I think it's a little bit expensive, but as far as functionality goes, I'm not too sure about any room for improvement; I'm not the one that uses it every day. I don't have any; I'm the guy that pays for it.

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None.

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Right now, I can't really add anything. I haven't used it enough. We use it for some troubleshooting, but we're not heavy into using Fluke Networks yet.

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I think that the discovery of a network can be improved if the OptiView would recognize more kinds of devices independent of the manufacturer. View full review »

The biggest is that the storage space is very limited. I'd like the ability to capture more data.

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Hard to say for sure, but I'd almost want to see what a VM appliance version would be like. You would definitely miss out on AirCheck and AirMagnet but perhaps the cost could go down quite a bit and you'd still have about 80% of the product. Also, I've never been a fan of the touchscreen. I have big fingers and don't always have the stylus handy. The device is not convenient for holding in one hand. View full review »

It didn't used to support 10-gig fiber, which it does now. There wasn't a fiber module, which there is now. It ties into all of your other products, as well, so I'm actually pretty pleased with the product.

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The price could come down quite a bit. View full review »

I wouldn't change anything about the OptiView XG. View full review »

They could improve the tablet hardware itself. It can't support the AirMagnet software.

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We would like to use it to decode IP tunnels. That would be it, as far as room for improvement. We have a lot of IP-to-IP tunnels. If we can decode the traffic within the IP tunnel, that would be great.

Also, if they added some software features to enhance usability. If I wanted to do a simple packet capture, I'd like, for example, an online menu to do that, where I'd connect network here, next set this up to put the IP in, and so on - some kind of simple guide that would systematically guide you through a packet capture.

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We use the tablet version, and I'd like it to have a longer battery.

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I've not used it long enough to determine this.

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