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it_user485034 - PeerSpot reviewer
Software QA Lead at a healthcare company with 10,001+ employees
Vendor
The number of technologies works for us because our internal customers use the tool for testing a lot of different applications.

What is most valuable?

I would say the most valuable is that we can get people started off really quickly on solutions because we've been partners with HPE for a long time and it helps us tailor the product to ours needs. When we have issues with something we can get support directly from HPE since we paid for it.

The fact that it works with a vast number of technologies works for us because our internal customers use the tool for testing a lot of different applications. That's probably the best feature that it has for us.

How has it helped my organization?

There's a lot of centralized testing from some perspectives and our main goal is to provide for a bunch of different groups at a lower cost so we centralize licensing and distribute it to various people. The biggest benefit of that is that it allows us to empower the people that need the solutions instead of manually having them develop the solutions on their own.

What do I think about the stability of the solution?

In the past three years it's become a lot more stable. Prior to that, we saw a lot of issues with stability and a lot of patching and concern from our internal customers that they couldn't rely on the tool to always be there when they needed it.

What do I think about the scalability of the solution?

We don't scale it out on as large of a basis as ALM.

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How are customer service and support?

Our biggest issue was in the switch over from HP Inc. to HPE. I think we had some trouble getting in touch with higher level support so we spent a lot of time going through basic support where the people that work with the tools have a lot of experience with the tools. We think that it would be better if we could bypass the lowest levels of support on some issues. I can understand the process that we usually have to go through but more recently our reps have been helpful in getting us to the people that we need quicker so we can get a resolution.

What other advice do I have?

Over the years, it's really gotten a lot better. The patches come out a lot more frequently now. It supports the technologies we need. HPE is currently working with us to expand the support in an area that it doesn't currently have. I guess I wouldn't go any higher than that because it's been a long time coming for it to get to that point.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Test Automation Lead/Consultant at Aspire Systems
Real User
Top 20
Supports desktop, web and mobile product automation. Various formats of reporting support should be possible.

Valuable Features:

- Built in object repository and storing elements.

- Less coding experience.

- Reporting dashboards.

- Supports desktop, web and mobile product automation.

- Continuous integration is possible with QC and Jenkins.

- Good customer support.

Room for Improvement:

- Various formats of reporting support should be possible.

Right now UFT supports exporting reports in either HTML or PDF in short or detailed format. If exporting reports could be extended to Excel, csv, XML, XSLT, mht formats that would be greatly appreciated.

- They should improve performance and consistency during execution.

There will be performance degradation on the test environment due to long continuous executions of automation scripts which leads to inconsistency of results, a better way to resolve this problem should be addressed at some point.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
OpenText Functional Testing
October 2025
Learn what your peers think about OpenText Functional Testing. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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it_user469161 - PeerSpot reviewer
Micro Focus ALM/Mobile Center/UFT Administrator/Software Quality Analyst III at a healthcare company with 1,001-5,000 employees
Vendor
Capable tool compared to Selenium or other testing tools available.

Valuable Features

It helps us consolidate our efforts. All of our projects are in there. We are also in the life science domain so we have many more compliance requirements which we have to adhere to. It has helped us automate our testing. We have also integrated it with our other tools such as JIRA and TFS. It's pretty good so far.

Room for Improvement

We look at service packs, what bugs they have and fixes. We just want to keep pace with where the industry is going, where the shift is in terms of quality assurance and requirement management. HP is very strong on the testing side, but in the last few years with the agile methodology it has lagged behind. It's slowly catching up and eventually it will get there, but we love the eco-system we're in and will continue to move forward.

Stability Issues

It's stable

Scalability Issues

It's very scalable, a very robust kind of solution and we recommend it to anyone who's looking for a testing automation kind of tool.

Customer Service and Technical Support

We use an HPE partner for our support needs, but tickets do go to HPE eventually, level two, level three. We have never had an issue.

Initial Setup

It's very straightforward.

Other Advice

UFT is a very mature product, but again, changes. This is a highly fast-paced, fast rolling field, and you have to keep up the pace with them. There are a lot of open source testers, and they do the job. UFT is a very capable tool compared to Selenium or other test tools available on the market. It can do the job is it cost effective? Investment is definitely on the higher side initially in terms of licensing cost.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user468276 - PeerSpot reviewer
QA Technical Lead at a consumer goods company with 1,001-5,000 employees
Real User
We've been able to ramp up non-technical users and have them understand how to do general debugging.

What is most valuable?

UFT provides us with solid automation for our test cases.

How has it helped my organization?

Its ease of use means we've been able to ramp up non-technical users and have them understand how to do general debugging very easily.

What needs improvement?

Tighter integration between ALM and UFT, especially from a reporting perspective, for automation reporting. There's good integration in my opinion, but it just needs to be a little more rock solid.

For how long have I used the solution?

We've been using it for around three and a half years.

What do I think about the stability of the solution?

For the most part UFT has been pretty good. Getting it to interact with ALM nicely has been a challenge for us sometimes.

What do I think about the scalability of the solution?

It's been able to scale to our needs.

How are customer service and technical support?

Good, sometimes a little slow, but overall pretty good.

Which solution did I use previously and why did I switch?

We didn't have any other solution in place, and needed to have a much better solution than doing testing with Excel files.

How was the initial setup?

It's straightforward.

Which other solutions did I evaluate?

HPE was one of the very few vendors that we actually had on the list. We went with HPE because my boss actually was very familiar with the product, and felt it fits our organizations needs extremely well.

What other advice do I have?

Give it a shot, if you take the time to invest in it, it works.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Project Manager at a tech services company with 1,001-5,000 employees
Real User
We're able to automate both Windows and web applications form a single console. The product should evolve to be flexible so one can use any programming language such as Java and C#.
Pros and Cons
  • "The ease of record and playback as well as descriptive programming are the most valuable features of UFT (QTP)."
  • "The product should evolve to be flexible so one can use any programming language such as Java and C#, and not just VB script."

Valuable Features

The ease of record and playback as well as descriptive programming are the most valuable features of UFT (QTP). Also the feature for automating both Windows and web applications form a single console is not bad.

Improvements to My Organization

My previous organization used UFT extensively for automation more than 500 complex end to end regression tests with considerable savings in time and effort. We were able to achieve that with high degree of reusability.

Room for Improvement

The product should evolve to be flexible so one can use any programming language such as Java and C#, and not just VB script. Also, the dependency of browser windows to be opened on screen in order for the tool to recognize objects is a big deal breaker since most organizations mandate screen locking when leaving the systems unattended. If we can’t leave a test to run attended, the point of automation in itself becomes a question-mark.

Use of Solution

I've been using it for more than 10 years.

Deployment Issues

There were no issues with the deployment.

Stability Issues

We did have a few instances of browser crashing as well as the product crashing. While the product crashing was resolved with 4 GB of memory, the issue with browser crashing still happened with IE 11 and 12 browsers and no resolution was found.

Scalability Issues

UFT is pretty late to support latest versions of IE. Also I have seen a marked decrease in execution speed while the scripts grow.

Customer Service and Technical Support

I have not interacted directly with HP on the product support.

Initial Setup

UFT setup is pretty straightforward.

Implementation Team

We did it in-house.

Pricing, Setup Cost and Licensing

It took about five years to break even. UFT is costly.

Other Solutions Considered

No other options were looked as we went straight ahead into UFT.

Other Advice

Go for the cheaper option of Selenium if your requirement is purely browser based testing. If not, go for UFT.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user347685 - PeerSpot reviewer
Sr. QA Engineer at a retailer with 501-1,000 employees
Vendor
I was able to reduce regression and functional test times by 80%, but creating a framework that can be reused across other tests is complex and time consuming.

What is most valuable?

It allows me to perform all in one place--

  • Regression tests (tests which check that the existing functionality of an application still works as it should after other parts of the application have been modified),
  • Functional tests (to verify a specific action or function of code), and
  • Service testing (automated testing protocol)

How has it helped my organization?

I was able to reduce regression and functional test times by 80%.

What needs improvement?

It could be improved with greater browser compatibility and more frequent updates.

Also, running a simple test is straightforward, but creating a framework that can be reused across other tests is complex and time consuming.

For how long have I used the solution?

I've used it for three to four years.

What was my experience with deployment of the solution?

I didn't encounter any issues with deployment.

What do I think about the stability of the solution?

When debugging code in UFT, it would crash, freeze and hang a lot.

What do I think about the scalability of the solution?

We had no issues with scalability.

How are customer service and technical support?

Customer Service:

6/10

Technical Support:

8/10

Which solution did I use previously and why did I switch?

We previously used Selenium Webdriver.

What about the implementation team?

We implemented it with our in-house team.

What's my experience with pricing, setup cost, and licensing?

HP UFT cost a lot and there are other free tools that can do the same and much more.

Which other solutions did I evaluate?

I joined the company after the decision was made to use HP UFT.

What other advice do I have?

If cost is not an issue, then UFT can be considered. There are other tools on the market that can do the same for less.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user379695 - PeerSpot reviewer
Engineer at a tech vendor with 51-200 employees
Real User
For us, object recording is the most valuable and most used feature.

What is most valuable?

For us, object recording is the most valuable and most used feature.

How has it helped my organization?

We've used it just during a Proof of Concept period.

What needs improvement?

We noticed during our PoC that it needs parallel execution, not execution via ALM.

For how long have I used the solution?

I used 11.5 two years ago, and I just updated to 12.51 one month ago, but I have not really used it yet.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

There were no issues with the scalability.

Which solution did I use previously and why did I switch?

We previously used Selenium. Our clients choose their IDEs and I integrate for them.

How was the initial setup?

It's hard to install the license seat because the web-based GUI is not user friendly.

What about the implementation team?

I implement it with in-house teams.

What other advice do I have?

The add-on I am using has limited resource on-line that makes it a challenge to use. Compared to Selenium, I prefer Selenium. However, I may want to see HPMC before I can make better suggestions.

Disclosure: My company has a business relationship with this vendor other than being a customer. We're partners.
PeerSpot user
it_user378180 - PeerSpot reviewer
SAP Consultant at KCA Deutag
Consultant
It allows us to use one set of tests for all systems.

What is most valuable?

We have multiple SAP systems and clients. UFT allows us to use one set of tests for all systems.

How has it helped my organization?

We are a worldwide organization with a complex financial authorization matrix. When changes were made to this matrix, we provided automated test scripts. More than 20,000 tests were executed in 1 week.

What needs improvement?

The current version is sufficient for our purposes at the moment. There were, however, some issues with deployment and the integration into Solution Manager.

For how long have I used the solution?

We've been using it for three years. Our primary system is SAP and we use UFT through SAP Solution Manager as a third-party testing tool.

What was my experience with deployment of the solution?

Again, we had issues with deployment and the integration into Solution Manager. These are mostly resolved and the current situation is stable.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

There were no issues with the scalability.

How are customer service and technical support?

We do not have a direct support contract with HP. Our license is through SAP. Customer support is 10/10 for HP and 8/10 for SAP, but improving.

Which solution did I use previously and why did I switch?

This is my first involvement with automated testing software.

How was the initial setup?

The initial set up was straightforward once we cleared up some communication issues. The first end-to-end automated test was functional within a week.

What about the implementation team?

We implemented it through a SAP team, but now manage all maintenance and upgrades internally.

What's my experience with pricing, setup cost, and licensing?

The license for this product is provided through our support contract with SAP. Any other product would incur additional license costs.

What other advice do I have?

My only experience is with the product fully integrated with SAP. We are not licensed to use this as a standalone product we must connect to SAP.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Don Ingerson - PeerSpot reviewer
Don IngersonSr. QA Automation Engineer at a manufacturing company with 11-50 employees
Top 5LeaderboardReal User

Jim,
Thank you for the reply and it answered my questions. I worked on a couple of SAP projects several years ago and I remember it is a very high-tech, high-quality Enterprise Solution. I remember having to pad a lot of data with the leading zeroes in the data-table.

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Download our free OpenText Functional Testing Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
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Download our free OpenText Functional Testing Report and get advice and tips from experienced pros sharing their opinions.