OpenText Application Quality Management Reviews

We primarily use the solution for test management.

The solution has dozens of excellent features. It's hard to pinpoint just one.

The initial setup is straightforward. It's not too hard to deploy.

The pricing of the product could be improved.

The solution needs to offer support for Agile. Currently, ALM only supports Waterfall. Whereas ALM Octane is a product that Micro Focus has full for Agile projects. It's not really and apples to apples comparison between those two products, however, it shows that the company has an understanding of Agile and it would be nice if they could support it on both products.

I've been using the solution for over ten years. It's been quite a while since we actually started using it - about a decade. Therefore, I have quite a bit of experience with it.

We have multiple clients using the solution. The number of users for each entity varies.

I can't speak to if any have plans to scale or increase usage in the future.

The technical support aspect of the solution isn't the best. That said, I haven't met a vendor that has very good technical support.

The initial setup is not overly complex. It's pretty straightforward in general. A company shouldn't have any issues implementing it.

I can't speak to how long the deployment actually took. It varies from client to client. We've had clients that deployed in two to three weeks, and others that took months. It depends on many factors.

We are implementors. We help clients set up and deploy the solution.

The licensing costs vary from client to client. There are different prices for SaaS versus on-premises deployments, for example.

There are only Micro Focus and Tricentis that are playing in this space properly. Anything else really isn't competing.

I would advise maybe to look more at ALM Octane if a company is in an Agile and DevOps transformation program. This product wouldn't really be suitable if that was the case.

Overall, I would rate the solution at a three out of ten.

I primarily use the models from Quality Center. The requirements, the plan, lab, and effects, et cetera. I use it to merge my entire cycle of debts.

One feature that is very nice that our team uses a lot is the Excel add-in. It's a tool with add-ins, extra models, that you can use to export and import data from Excel, Microsoft Excel. It's been extremely useful for us.

The solution overall is very good and very solid. It's robust.

The stability is very good.

In the world of agile, the solution needs to make testing better. They need to arrange their tests with a very high speed of tests. Quality Center is a little bit old in terms of approach. It needs to be modernized. I have to go through many cycles, et cetera, in order to register everything correctly. I need more flexibility to adapt to the new methodology of agile for Excel. That will require more speed. Currently, due to the relative slowness, takes a lot of time to use the tools very well. 

If the solution could create a lighter, more flexible tool with more adaptability to new methodologies such as agile, it would be great.

I was in contact with my support team here, and there is a new release of Quality Center for agile. That is called Quality Center Octane. However, my support team has not made it available to me yet. I was waiting to see the new version of Quality Center Octane, to see if it would have more flexibility in agile. 

I've been using the solution for about ten years now. It's been a decade. It's been a long time.

The stability is very good. It has very good capabilities. It is 99.99% stable. We haven't had issues with bugs and glitches. It doesn't crash and freeze. It's good.

The scalability of the solution is very good. If a company needs to expand it, it can.

We have about 1,000 users on the solution.

Technical support is a black box. It's not good. When I look into things on the site, it's very difficult to find the information and help I need. On a scale from one to ten, I'd say it is a five.

We tend to get support from offices based in America, and we are in Brazil. It's my understanding that there isn't a team here in Brazil. Central support may be in Honduras. I've only gotten through one time. 

They need to do better. We aren't satisfied with the level of service or the process that has to happen before we can get help.

I'm not sure how easy or difficult the initial setup is. I don't know due to the fact that the setup is done by a support team and I am on the side of the user. To set up and maintain the tools on the server is not my job. I also do not know how long it takes to deploy the product. Therefore, I wouldn't be able to comment on it effectively.

That said, to install a new station on the client-side, not the server side, is very quick.

My company is just an end-user and customer. We aren't a reseller or partner.

I'm using a variation of version 12. It may be version 12.3.

If you have a large enterprise like me (I work in a bank and there are 10,000 people who work here) and have a large setup, this solution is very solid. For a minor company that is a smaller startup of maybe 10 or 20 people, it's a good idea to use another tool that is more flexible. 

Overall, I would rate the solution eight out of ten.

We planned on using the solution for defect testing but it was a low priority for us, we never got around to it.

So far in the way we use the product, it has slowed down our process.

I have not thought about it. Though, I think the tools might be effective if we could utilize them better.

The tools could be useful if we were utilizing them more effectively. There is not a standard way of using the tools and I think that if there was, we would benefit. The tools are also too complex.

If they could improve their BPT business components that would be good to include in the next release. The current one does not seem complete. It is not really user friendly and it is difficult to handle test speeds. Even though the product supports a range of configurations they are difficult to set up and we preferred a different configuration.

I have been using ALM Quality Center for 1 year.

I think the only issue we were getting was with the memory. Our database was getting bigger and bigger so we need to increase the memory for the database to alleviate the issue.

In regard to scalability, I think it is scalable. In our team, we have more than 100, as for the other teams, I am not sure.

The tools might be good but the way we were utilized them was not effective. People have different ways to use the tools and we did not have a standard or conventional way. It would have been more beneficial if everybody followed a set of standards. Making the tools less complex would be better.

I rate Micro Focus ALM Quality Center a five out of ten.

We're primarily using the solution as a testing tool where we're recording our testing data. Our use cases vary, however. Right now, for example, we're merging two companies together. When we are doing that, we have various test cycles and we have gone through three test cycles so far. aNow we're heading into UAT. So we're testing all aspects of the business, including HR, operations, gas, and electric generation. We're doing pretty much our stand-alone tests, or unit testing. Then we will then go into our end-to-end testing where all of the systems are working together. After that is done, we'll be heading into more of our business testing, our UAT.

The ability to really deeply analyze everything down to individual users has been very useful for the organization as a whole.

Most of the features that I like the best are more on the analytics side. We are generating our analytics from the execution module. After your tests are executed, we're able to generate all of our analysis for our presentations and to present findings to leadership. There are a lot of different views that you have access to. You can show your pass rate, your fail rate, etc. You can pretty much drill it down all the way to what each tester is doing. That's one of the really good features that they have at ALM.

The initial setup is very straightforward.

The solution is very easy to use, even right out of the box. You don't need to do a lot of configurations.

You can create roles and assign various rights to each of the roles per project. You can really customize the product.

The uploading of test scripts can get a little cumbersome and that is a very sensitive task. They could improve on that a lot. It's really important that this gets better as I'm loading close to a thousand test scripts per cycle.

I've been using the solution for about three years at this point. It's been a while.

The solution is extremely stable. We really have not had any issues even after upgrading and taking the whole system down. It's very user-friendly right out of the box. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution can scale well. If we need to add different modules to it, it has the ability to expand. You do need licensing for that. However, the out-of-the-box features included in the solution are great.

We haven't really scaled it just yet. We have about 250-300 users right now. They are largely tester, developers, admin and project managers.

Technical support so far has been great. I've found that we can tell them about an issue, and they're usually back to us within the same day with a solution. We're quite satisfied with the level of service provided. I'd rate them ten out of ten.

This is the only solution I have ever used. I don't know if the company worked with something else previously.

The initial setup is quite straightforward. It's easy. We didn't face any difficulties at all. I wouldn't describe the process as complex.

We're just customers. We don't have a business relationship with ALM.

If you want a good tool that is robust and is very user-friendly and capable of supporting a program with multiple streams or multiple workstreams, ALM would be the perfect tool. It can basically track all of your testing. It also allows you to collaborate with all of your testers, stakeholders, etc. 

I would rate the solution at an eight out of ten due to the fact that it's user-friendly, and it has the ability to track various projects or various workstreams of a program. Also, the test scripts are reusable. For example, let's say if we are going to utilize those same test scripts for another project, a couple of years down the line, they are available, and you can do real-time updates within ALM. That's really helpful.

We use it for managing requirements, testing, and defects.

What they do best is test management. That's their strong point.

HP-QC does not support Agile. It is designed for Waterfall. This is the number one issue that we're facing right now, which is why we want to look for another tool.

We're a pharmaceutical services company, so we require electronic signatures in a tool, but this functionality isn't available in HP-QC. We don't have 21 CFR, Part 11, electronic signatures, and we need compliant electronic signatures.

Some of the ALM tools can toggle between tabular format and document format for requirements, but the same feature is not available in this solution. There is also no concept of base-lining or versioning. It doesn't exist.

I have been using this solution since 2010.

It is glitching now. We have an older version, and it doesn't work well with the latest version of Windows. It hangs a lot.

It is pretty easy to ask for additional memory. It is implemented in Azure, so we can just ask for additional space.

We have concurrent licenses. If we count the number of users, we have around 350 users. They use it on a daily basis.

Our license was procured through SAP. It was indirectly purchased, so it is very difficult to contact the technical team. We have to go through SAP to get feedback on our issues. Support is difficult, not very friendly, just because we have an indirect relationship with Micro Focus.

This is the first one that our company used.

It was simple enough. It did not take much time. The first time we used it only for testing. When we used it for requirements management, it was a little bit more difficult, and we had to re-train our users on how to use the tool.

The tool was simple enough to learn by using the manuals. I learned how to configure the tool, and I conducted the company-wide training. I maintain and configure the system.

It is very expensive as compared to other tools. We didn't get their premier version. It is a lesser version, and to upgrade, there will be an additional cost for us. 

I would recommend others to find another tool because the interface itself is very outdated. It looks very '90s. There are a lot of better, cheaper tools out there. That's all I can say.

I would rate Micro Focus ALM Quality Center a five out of ten. It must have version control and electronic signatures.

We provide support for customers, which require this kind of solution.

The setup is pretty straightforward.

The solution can scale.

I frankly don't recommend Micro Focus solutions. 

The support is not good and the documentation is not consistent. I even opened the issue to the partner. With the support not being great, we faced some stressful situations with the customer. That's why I'm looking for another partner.

I'd like to see more artificial intelligence and machine learning features implemented in future releases.

I've been using the solution for almost a year.

I realized there are some bugs in the solution that were not occurring on the last solution. 

Micro Focus bought another company. Since then, my experience hasn't been that great. The quality has dropped. It's not as stable as it used to be. I was expecting it to be more stable.

For the Quality Center, the scalability is quite good. On Load Runner, as a comparison, I faced one issue related to scalability. We face quite a few problems in that area.

The companies that are using Quality Center are quite sizeable. We have around 20 users on that particular solution.

The technical support is not helpful. They aren't responsive or knowledgable and they don't take initiative to solve issues for clients. It can hurt the relationship we have with our clients. We're not satisfied with their level of service.

While the setup is straightforward in general, the configuration is not quite as user-friendly. To configure the solution, you need to have many years of experience with the solution. Those that are new to it may face issues.

In terms of deployment, it takes about three days for the Quality Center installation as a whole. In contrast, Load Runner takes about two days in our case. 

We're a Micro Focus partner.

I'm not sure of which version of the solution we're using. We are configuring the company and we tend to use the latest version of labels.

We work with both cloud and on-premises deployment models.

I don't recommend Micro Focus tools. It's a very strong company nowadays, however, I'm trying to find another partner. For instance, I've researched solutions that are much better than Micro-Focus in SAP scenarios.

I'd advise users looking for a solution to pay attention to their requirements and make sure whichever solution they choose meets them. You'll need to do a lot of research and balance the pros and cons of each option before choosing anything.

Overall, I would rate the solution six out of ten.

We are a consultancy. We use ALM Quality Center for handling waterfall type projects. If our clients are taking an agile approach, then we talk to them about Octane, which is the agile solution.

It has a brand new look and feel. It comes with a new dashboard that looks nice, and you can see exactly what you have been working with.

It is pricey.

I have been using this solution for at least 20 years.

It has been very stable. There was only one minor issue that a customer just stumbled upon. It really wasn't that big of a problem. It was something that was introduced in version 15.01 patch 2 but doesn't appear in version 15.5. It is something that they added to the product or fixed with the product, but the issue is back again.

It is scalable. You can have thousands of users running this product at the same time. 

We are a small consultancy, but we have customers who are running hundreds of thousands of users concurrently with the product and have no problems with it. They are running them on a worldwide basis.

Tech support is pretty good overall. There was a time when it wasn't all that great, but it is pretty good right now. It has vastly improved over what it was probably five years ago.

Ours is strictly partnership, so we haven't dealt with any other ALM type of products from other vendors.

It is fairly straightforward to set up. I didn't have any problems with it.

I don't know the exact numbers, but I know it is pricey. When we talked to the sales reps we work with from our company, they say, "Well, Micro Focus will never lose on price." So, they are willing to do a lot of negotiating if it is required.

You need to take a look at what you're doing right now and how your test requirements, defects, and so forth are organized. If you can, try to bring them under one umbrella. ALM Quality Center does all of those things. In the past, I found a lot of customers using a variety of tools to do these different things. One for requirements management, one for defects management, one for testing, and so forth. It is much easier if you can bring everything under the same umbrella, that is, ALM Quality Center.

ALM Quality Center is geared towards waterfall type projects, and a lot of customers are moving away from that right now. Octane is a solution for the agile model. In ALM Quality Center, we have what's called a test lab and a test plan so that you can organize your tests. The same capability is not there in Octane. It would be nice to bring that feature over into Octane so that we can easily see what are the tests and organize the tests any way we want.

I would rate Micro Focus ALM Quality Center an eight out of ten.

It is a test management tool where you write the test plan, test scripts, and test cases. You can log the defects that you found during the testing. You can also use it with other integrations, such as automation using UFT, where you execute the scripts from Micro Focus ALM Quality Center. We are using the latest version of this solution.

You can maintain your test cases and requirements. You can also log the defects in it and make the traceability metrics out of it. There are all sorts of things you can do in this.

It is not that complex to use. In terms of user experience, it is very simple to adopt. It is a good product.

The Agile methodology is now being used across all the organizations, but in this solution, we don't have a dashboard like Jira. In Jira, you can move your product backlogs from one space to another and see the progress, that is, whether a backlog is in the development stage or testing stage. Micro Focus ALM Quality Center does not have this feature. It is typically very straightforward. You just execute the test cases from it, and you just make them pass, fail, or whatever. They can also improve its integration with Jira.

The browser support needs to be improved in this because it supports only Internet Explorer as of now. It does not have support for Firefox, Chrome, Safari, or any other browser. 

There are also some performance issues in it. Let's say that you are doing the testing, and you found something and are logging the defect. When you try to attach several or multiple screenshots with the defect, it slows down, which is a very common problem people face.

I would like them to include a functionality where I am able to see the reports across all the projects. When you have multiple projects, being a manager, I would like to see the reports across all the projects. Currently, there is no single sign-on through which we can get all the information at one place. You need to log into it project-wise. If you have ten projects, you can't view the information in one dashboard.

I have been using this solution for more than 12 years.

It is a very stable product. It is a very old product.

Whenever I face any issue or require an item for automation, such as for integrating Excel support, I can get it in the resource library. It has a resource library where you can get all of the stuff.

I don't have any direct contact with Micro Focus support. For any issues that I face while using the product, we have a ticketing system in my company. I just need to log the ticket, and the right person will resolve it. They might be contacting Micro Focus.

The initial setup is pretty simple.

I would highly recommend this product because it is a very stable product. Around 70% to 80% of organizations are using this product. It is a very stable and popular product.

I would rate Micro Focus ALM Quality Center an eight out of ten.