What is our primary use case?
I am an implementer for the product. I install Active Roles for companies.
How has it helped my organization?
Active Roles helps my clients by reducing erroneous privileged accounts, often cutting them in half. It also reduces IT administrators' time spent on these tasks by 5 to 10 percent.
My clients can save money on licensing. We can bundle Active Roles with other IGA solutions and save on overall service renewal. The solution improves user experience for most users. The end-users generally only use the self-service portion, which they like. It's easy for them to use. Unfortunately, there is one annoying setting that they initially set, but that could easily be remedied in the future. For IT users, it's a mixed bag. Administrators love it. I think it's wonderful. Depending on how the administrators deploy it, the help desk users either think it's great or hate it because they want to use a console.
What is most valuable?
The best part of this Active Roles is the workflow engine. It features an industry-leading workflow automation feature. It's a visual PowerShell that allows task interruption.
It offers single-pane-of-glass management to a degree. Right now, the Azure side can only be done from the web UI, not the console. The administrative side can only be done from the console, not the web UI.
Conditional access works well. Combined with RBAC, it always works well with Active Roles because Active Roles can do access based on dynamic implementation.
The permission management feature is also excellent, clearly showing delegated permissions. Active Roles tells you when any permissions are done without going into this crazy fine-grained permission strategy that is horrible compared to Active Roles' template-based permissions. You can design on your own. It easily shows where all the permissions are delegated.
Unfortunately, you can't do much with zero trust and Active Roles at the moment unless you combine them with Safeguard. It lines up with using zero trust if you combine a couple of different workflows together.
What needs improvement?
Active Roles can fix many little problems that have never been resolved and have lingered for years, continuing to annoy people. For example, you can't search by object GUIDs. The manual says you can, but it hasn't worked in five years.
For how long have I used the solution?
I have been using Active Roles for about 15 years.
What do I think about the stability of the solution?
I would rate the stability of the Active Roles eight out of 10. It's a fairly stable product but not perfectly reliable.
What do I think about the scalability of the solution?
Active Roles is super easy to scale.
How are customer service and support?
I rate One Identity support 10 out of 10. Customer service and support are fantastic. The support team is very responsive. I love those guys.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used KAOSoft and AD Access previously. Active Roles has PowerShell modules and a whole PowerShell backend that none of the other solutions do. That's where they lose the most. PowerShell makes a considerable difference compared to those other applications.
How was the initial setup?
The initial setup is generally straightforward. It takes a week or two for an inexperienced organization to set it up, but I can do it in a day or less. It could involve multiple teams, depending on what you're doing. For example, if you're integrating Exchange, you need Exchange admins to be involved.
What was our ROI?
Active Roles always saves my clients money, mostly in licensing and service renewal.
What's my experience with pricing, setup cost, and licensing?
The pricing for Active Roles is expensive but not as expensive as other solutions like Okta.
Which other solutions did I evaluate?
I have evaluated KAOSoft, AD Access, and Okta, among others.
What other advice do I have?
I rate One Identity Active Roles 10 out of 10. Managing singular identities without a management suite is difficult. Active Roles is not an identity and access management solution. It's an Active Directory management suite.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner