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Systems Administrator at a insurance company with 1,001-5,000 employees
Real User
Seamless data management and rapid issue resolution with impressive customer support
Pros and Cons
  • "It is very scalable."
  • "The availability of the environment is incredible, and with Prism Central, you're able to diagnose and go over issues quickly."
  • "A more consistent flow of information would improve the solution, as I've noticed some inconsistencies, mostly stemming from the coordination between the hardware vendor and Nutanix."
  • "A more consistent flow of information would improve the solution, as I've noticed some inconsistencies, mostly stemming from the coordination between the hardware vendor and Nutanix."

What is our primary use case?

A lot of our documents are ingested through Nutanix Unified Storage (NUS), and since we're a financial institution, we're receiving a lot of PII, PCI, and looking for data protection along with a lot of financial documents that are rolling through pretty frequently. We also have a lot of VDI profiles that are hosted or linked to NUS right now, making it a really great solution for us. We have to have our compute and the data has to be right there.

What is most valuable?

The overall management interface of Nutanix Unified Storage (NUS) has been very comprehensive, giving us a very easy overview into our environment. 

We love the scalability features of NUS and the ability to not have an all-in-one storage package where you drop money on something, and that's what it's going to be. 

The availability of the environment is incredible, and with Prism Central, you're able to diagnose and go over issues quickly. If you don't know what's going on, you can contact Nutanix support if you have an agreement, as we do, and their specialists will help you quickly.

I appreciate Nutanix is taking the steps towards data isolation and protection features and enhancing them for public and private sectors. They're really trying to treat their environments as an all-encompassing environment on the security side of things as well and not just focused on the, for NUS, the storage side.

What needs improvement?

A more consistent flow of information would improve the solution, as I've noticed some inconsistencies, mostly stemming from the coordination between the hardware vendor and Nutanix. 

I've encountered issues while doing manual firmware upgrades on all of our nodes, trying to locate the specific ISO image to upload through the HPE iLOs. Sometimes I've received mixed information on which one to utilize, causing a roadblock. When working within a change window and a maintenance window overnight, I need to get this done immediately and have someone online. Narrowing that down and getting it on the first try would be great.

For how long have I used the solution?

We have been using Nutanix Unified Storage (NUS) for about two and a half years now, deploying back in 2022 after we had a lot of success with Nutanix Compute clusters.

Buyer's Guide
Nutanix Unified Storage (NUS)
May 2025
Learn what your peers think about Nutanix Unified Storage (NUS). Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.

What do I think about the stability of the solution?

I haven't encountered a time where we've had a file share or a file server go down with Nutanix Unified Storage (NUS), which is very impressive. Prism Central is also very comprehensive in providing those critical alerts, warning alarms, or informational alerts if there's something that can improve in the environment. 

It's able to mention if something could be done better without currently causing an impact. The replication across our NUS clusters has been fantastic; we've had no issues there, and exploring data protection and recovery policies that you can implement in the environment has been very impressive. 

Therefore, I would rate that very high in my book as we've run into little to no issues, and when we do, they resolve very quickly with Nutanix support if needed.

What do I think about the scalability of the solution?

The scalability benefits of Nutanix Unified Storage (NUS) are impressive as you're not sitting on pins and needles wondering when that project's going to be dropped, and when somebody says we need more storage. You have the ability to add additional nodes to that same cluster and just expand on it. This creates a lot of breathing room for our entire team in my department because we're taken care of in that regard, making this feature big for us.

How are customer service and support?

I would rate Nutanix's support for our organization a nine out of ten, placing it pretty high. I have not had many bad experiences, if any, with the support given by Nutanix. 

The cost efficiency is fantastic in terms of scalability, and they're very experienced. Anytime I've had an issue or a critical error with NUS, there's always an engineer available within two hours or, if I call with a case number reference, they've been on the phone with me in less than 30 minutes, which is impressive. 

They always follow up on cases, providing us with case notes, which I really enjoy. If there's something I don't understand as an administrator, they inform me about the issue, how they resolved it, and the commands they ran. This empowers us as administrators, allowing us to resolve issues on our own without waiting for support, making their assistance fantastic.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use a different competitor in the storage solution space. However, Nutanix is thinking ten years out, considering AI and mitigating risks. They aren't just looking at the present.

How was the initial setup?

I was not involved of the initial deployment. I have moved around nodes and physical servers. It was likely a two-week process to get the hardware and everything set up, however, it was pretty plug and play. 

The migration takes a little while. That's the more difficult process, however, it still wasn't a tall order. 

What was our ROI?

We have seen savings in overhead management and manpower. Operationally, it's led to cost savings and cost efficiency and budget as a team. 

We're also increasing efficiency in that we're not seeing latency.

What's my experience with pricing, setup cost, and licensing?

The setup costs and pricing are not within my scope. However, it is very scalable. When looking to create space, you're looking at a lot of risks with very little reward. The funding of a whole other project on a whole other storage solution. The scalability is going to reduce cost even if, upfront, you're looking at a large sum of money. You'll really have a return on investment if you run into roadblocks of running out of storage in the future. With Nutanix, we just scale up, expand and add nodes to it. It's cost-efficient for us.

What other advice do I have?

I would advise other companies considering Nutanix Unified Storage (NUS) to first examine the landscape of their industry, understanding what kind of data they have, the connections to that data, and what currently supports or houses that data. 

We're just looking into AI right now. We're emerging into that technology. We're not there yet. I would also recommend looking at the AI and security landscape since, for financial institutions, a lot of our business is dependent on our reputation, not just on how secure we are, but also on the audits we go through. Thus, how secure STVC is in managing storage solutions is crucial for us, and that's where Nutanix really came into play as they help with security compliance, ensuring availability and securing all data flowing through those clusters. 

We're not currently utilizing the Data Lens feature. 

I'd rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2703933 - PeerSpot reviewer
Infrastructure admin at a manufacturing company with 10,001+ employees
Real User
Creating new volumes for our database team is super quick, and Nutanix support is the best
Pros and Cons
  • "What I appreciate most about Nutanix Unified Storage (NUS) is how easy it is to use and how simple it is to create new volumes and containers, and it's pretty quick."
  • "What I appreciate most about Nutanix Unified Storage (NUS) is how easy it is to use and how simple it is to create new volumes and containers, and it's pretty quick."
  • "We couldn't access Nutanix Unified Storage (NUS) from Prism Central due to bugs. The bugs that Nutanix fixed in newer versions prevented us from accessing Nutanix Unified Storage (NUS) from Prism Central."
  • "We couldn't access Nutanix Unified Storage (NUS) from Prism Central due to bugs. The bugs that Nutanix fixed in newer versions prevented us from accessing Nutanix Unified Storage (NUS) from Prism Central."

What is our primary use case?

We use Nutanix Unified Storage (NUS) for our Oracle workloads, providing storage to Oracle using NUS.

How has it helped my organization?

We are using it for the data-intensive workload, and I feel that the performance is better than the previous external solution we had. We initially had some challenges with Nutanix Unified Storage (NUS). Those issues were mainly because of the way our solution was deployed. We worked with Nutanix support to fix them.

What is most valuable?

What I appreciate most about Nutanix Unified Storage (NUS) is how easy it is to use and how simple it is to create new volumes and containers, and it's pretty quick. Whenever we get a request from our Oracle team for a new disk, it takes minutes to get it done. Our company, before we had Nutanix Unified Storage (NUS), was using Vblock and external storage. Using Nutanix Unified Storage (NUS), I've noticed that the workload is faster and the team is happier; they're not complaining about storage being slow. That's the biggest improvement I'm seeing.

What needs improvement?

We couldn't access Nutanix Unified Storage (NUS) from Prism Central due to bugs. The bugs that Nutanix fixed in newer versions prevented us from accessing Nutanix Unified Storage (NUS) from Prism Central. There's always a solution where we can use Prism Element to access it. Improvement-wise, Nutanix should work on avoiding bugs and fixing them faster for clients. As we rely on Prism Central for many workflows, access issues are problematic. That particular issue took four or five months to get fixed due to the slow response from Nutanix. Other than that, I'm satisfied with the performance, and our Oracle team is also happy with how it's performing. I'm not seeing many complaints from them about our storage side, which is a good sign. When I'm not interacting with it every day, that means it's working as intended.

Additionally, Nutanix could enhance its knowledge base with more articles relevant to Oracle. There is a lot of content available for SQL, but not as much for Oracle-related queries. Increasing the number of knowledge base articles on Oracle would be beneficial because when facing issues, I often don't find much Oracle-related content.

For how long have I used the solution?

I've been using Nutanix Unified Storage (NUS) for the past one year.

What do I think about the stability of the solution?

So far, I haven't heard about anything being wrong. The platform is super reliable and stable. There hasn't been any issue on the Nutanix front. We have three technologies coming together to provide what the team needs. The issues that I usually see are related to other technologies. With Nutanix, we are pretty happy.

What do I think about the scalability of the solution?

Nutanix Unified Storage (NUS) is definitely able to scale with the growing needs of our company. The way the licensing works, scaling is super easy.

How are customer service and support?

I've communicated multiple times to potential Nutanix customers that Nutanix support is the best in the market. I usually rate support ten out of ten unless there's a specific issue. About 90% of my tickets receive a ten rating because they've always been on top of their tickets. There hasn't been a day when I opened an issue and someone hasn't contacted me within 30 minutes. Sometimes, it takes longer to fix issues due to their complexity, such as the bug we encountered for logging into NUS through Prism Central, which took three to four months to resolve, but most of the time, they handle our issues very effectively.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our company, before we had Nutanix Unified Storage (NUS), was using Vblock and external storage.

How was the initial setup?

We had some challenges initially, but their support was very good. Nutanix provides the best support in the market. When we got stuck during deployment, within 30 minutes, I had somebody on a Zoom call giving a solution.

We had minor challenges during deployment, but they were taken care of quickly. It didn't take us days. It took us hours to fix the issues.

What about the implementation team?

We set up Nutanix Unified Storage (NUS) ourselves as we are capable engineers.

What was our ROI?

The biggest return on investment when using Nutanix Unified Storage (NUS) is simplicity and performance. We implemented this solution because we were having numerous tickets and concerns from our Oracle team related to their daily performance. As a team, we're getting maybe 10% of what we used to get, which is already a win for us. As a small team, we don't want to deal with issues that technology can solve.

What's my experience with pricing, setup cost, and licensing?

I don't deal with pricing. Licensing-wise, I have no complaints. Their license is pretty simple and easy. It gives us everything we need, so I have no complaints about licensing.

Nutanix Unified Storage (NUS) will help reduce our total cost of ownership as we move from VMware. We currently pay for VMware licensing and NUS Pro licensing, and if we eliminate VMware, we won't need to change anything with NUS, and everything will function the same way. It's definitely going to save us money. I know our renewal is going to save us at least $20,000 a year, which is a decent amount. I don't know percentage-wise how much we're paying or what the Nutanix cost is.

Which other solutions did I evaluate?

We considered Dell PowerFlex, but the pricing didn't work out for us. Nutanix provided better pricing than Dell, which is why we chose them.

What other advice do I have?

I would rate Nutanix Unified Storage (NUS) an eight out of ten. The perfect version would involve fewer bugs, as that has been a significant issue for us. While that hasn't prevented our workflow entirely, as we managed to use Prism Element, it would help if they kept improving to eliminate any GUI-related bugs.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Nutanix Unified Storage (NUS)
May 2025
Learn what your peers think about Nutanix Unified Storage (NUS). Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
reviewer2703231 - PeerSpot reviewer
Senior System Engineer at a mining and metals company with 10,001+ employees
Real User
Enhances performance and enables file access during upgrades
Pros and Cons
  • "We appreciate how Nutanix Unified Storage (NUS) performs very well. We appreciate being able to have the duplication of the data to a secondary location."
  • "I would rate Nutanix Unified Storage a ten out of ten."
  • "It functions as intended. We don't have any real requests or improvements. We're primarily focused on protecting our data. However, we use Varonis, so it would be nice to have better integration with that."

What is our primary use case?

It's mostly for object storage for a backup solution. The other use case is that it's our primary file server now. We use it for central storage for all primary documents within the enterprise.

How has it helped my organization?

Users are able to access the files during upgrades with Nutanix Unified Storage. Everything is accessible faster than the old EMC NAS ever could manage. We never hear from the users because it just works. That's the beauty of it. With it, there is at least a 60% increase in performance.

We have found that Nutanix Unified Storage has blocked several things we didn't know existed in the environment. That has been a really nice secondary, tertiary level of protection. It's been beneficial to have that feature set natively built-in. It gives the security team confidence that the data is protected from ransomware attacks.

The effectiveness of the deduplication feature of Nutanix Unified Storage for our needs is about 15%.

What is most valuable?

We appreciate how Nutanix Unified Storage (NUS) performs very well. We appreciate being able to have the duplication of the data to a secondary location.

Users never have a problem. They can also do a bit of self-service. They can do their own previous version restores. We never get calls about Nutanix Unified Storage (NUS), which is beneficial. The users don't have problems, so they don't need to contact us.

What needs improvement?

It functions as intended. We don't have any real requests or improvements. We're primarily focused on protecting our data. However, we use Varonis, so it would be nice to have better integration with that.

For how long have I used the solution?

We've been using Nutanix Unified Storage (NUS) for a little over six years.

What do I think about the stability of the solution?

The only time we've ever had any downtime was when the object got deleted from Active Directory. Otherwise, it's always been up. We've never had a problem with it.

I would say Nutanix Unified Storage (NUS) is very stable with uptime of probably 99.9%.

What do I think about the scalability of the solution?

Nutanix Unified Storage scales very well. We can add another node into the cluster and the data footprint grows with it. Users never know about it as it's all seamless. We have about 128 terabytes of data.

We experience probably a 1% to 2% increase year over year with Nutanix Unified Storage. It doesn't grow by exponential amounts, but as we've been collapsing some remote sites and bringing things back, that's how our footprint really grows.

How are customer service and support?

They're always very responsive. They always come up with answers quickly for us when we have issues.

Which solution did I use previously and why did I switch?

We were previously using SAN and it was just old aging hardware. We were already a Nutanix customer using it for hyper-converged infrastructure. We decided to look at Nutanix's solution since we were already managing their platform.

How was the initial setup?

It was very simple. We deployed it like a regular Nutanix cluster. The hardest part was just migrating the data and getting users migrated over there. That's probably the longest piece of it, but that goes with data.

It was completed within a couple of hours. We had the VMs and the setup of Nutanix Unified Storage (NUS), and it worked perfectly. It was really easy.

What about the implementation team?

We had someone who was proficient with scripting who was able to mirror the data for us.

What was our ROI?

It was definitely less expensive than buying a new EMC array for Nutanix Unified Storage (NUS). We bought a five-year commitment on all the hardware and software. As our data footprint grows, we just buy more. It has definitely been more cost-effective. We maintain 30 days worth of storage requirement.

What's my experience with pricing, setup cost, and licensing?

It's definitely a lot cheaper than buying a new EMC array. We bought a five-year commitment on all the hardware and software.  I don't know what the cost was back then, but I do remember it was cheaper. The DR piece is all baked into it as well. It's nice as our data footprint grows, we just buy more.

Which other solutions did I evaluate?

We looked at EMC and two or three other solutions at the time. We went for Nutanix because of the ease of use, hyper-converged technology, and familiarity with it because we were already running Nutanix as a platform, so just getting rid of the traditional storage management pieces of it was a benefit. Our team can manage it.

What other advice do I have?

I would rate Nutanix Unified Storage a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Network Engineer at Alabama A & M University
Real User
Centralized data management streamlines operations and boosts efficiency
Pros and Cons
  • "Nutanix Unified Storage (NUS) has definitely helped reduce our total cost of ownership, as centralizing that storage allowed us to eliminate all the other players we had on our premises and NASes, bringing everything under one roof."
  • "In summary for improvements, I would say stay on the integration path, keep those integrations heavy, and let us use the software and technologies with everybody."
  • "There is an occasional language barrier between some of the technicians, which can be challenging; however, that doesn't prevent us from being assisted, as they can remote in and use Pulse to view our cluster and gather logs and reports."

What is our primary use case?

My main use cases for Nutanix Unified Storage (NUS) basically revolve around unified storage, as we had a situation where data was spread out across several storage platforms, and we wanted something to give us a single pane of glass that was all from one vendor and one vendor infrastructure.

How has it helped my organization?

Nutanix Unified Storage (NUS) has helped my company by being beneficial in terms of time saving, as we can manage all our data under one roof without having several systems where data is spread across, allowing us to back up a certain subset of data and maintain it with other backups, ensuring we don't have to do a bunch of searching to find out where everything is or where everything lives across all the different storage platforms, which is really nice.

What is most valuable?

What I find most valuable about Nutanix Unified Storage (NUS) is definitely the manageability from one platform.

On databases, IOPS, read-writes, transaction logs are critical, and storing and organizing those log files and databases, as well as transaction throughput for ERP, is essential. Nutanix Unified Storage (NUS) has helped us overcome a couple of Oracle-based challenges that we've had with IOPS and read and latency, providing hands-up visibility and insight into our data with graphs and charts, which allow us to know exactly how much data is flowing over the wires.

The cybersecurity features of Nutanix Unified Storage (NUS) when dealing with unstructured data, such as ransomware threats, provide the ability to detect and back up block-based storage, allowing me to restore repositories or sets of block storage with one button click, which is automatic. It really helps when a user has encrypted data from ransomware, as we can click a button and restore that data to a previous snapshot, which is great.

What needs improvement?

I haven't dug deep enough into Nutanix Unified Storage (NUS) to know where improvements are needed yet, so from an improvement standpoint, it has done everything we've thrown at it so far.

Instead of looking at it as an improvement, what's missing is not clear at the moment. There is direct integration with Pure Storage, but it's hard to say what needs improvement.

Regarding Nutanix Files, I remember they sold an appliance solely that handled file-based expansion for clusters, which raises questions about why they sold that appliance versus all the other integration partners they're compatible with. The initial features and integration with Pure Storage are impressive. The ability to plug and play with any storage solution is incredible and allows us to utilize viable storage without spending millions on Cadillac storage providers for larger flash-based arrays.

In summary for improvements, I would say stay on the integration path, keep those integrations heavy, and let us use the software and technologies with everybody.

For how long have I used the solution?

I have been using Nutanix Unified Storage (NUS) for about a year, a little over a year now, since we did all of our licensing last April and started utilizing the entire Acropolis hypervisor, so it's been around 13 to 14 months.

What do I think about the stability of the solution?

I have yet to have a problem with Nutanix Unified Storage (NUS) where data was unavailable or we were in a down state; I would say we have 99 to 100% reliability in uptime.

What do I think about the scalability of the solution?

On the scalability tip, adding storage is as easy as expanding, and you can add as much storage as you can pay for, so there haven't been any issues in scaling, and we haven't reached a scale cap yet.

How are customer service and support?

Customer service and technical support for Nutanix Unified Storage (NUS) is great, as during business hours, every ticket I've submitted has received a reply within an hour, often through a call back or online session to help rectify any issues.

I would rate customer service and technical support an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Since I've been with the organization, we've always been a primary Nutanix shop for our hypervisor, but for storage solutions, we've previously had EMC, several PowerScale appliances, and Seagate appliances in the flash storage side. Now, we try to bring everything in-house, getting a cluster with a lot of space and using all the hyper-converged storage on that cluster to minimize moving parts and points of failure.

How was the initial setup?

I haven't had any major problems with pricing or setup for Nutanix Unified Storage (NUS); everything was pretty easy from this plug and play perspective, and any problems I've had, I've always been able to hop on support and get a response within a 48-hour window. So, I don't find any issues with pricing or setup.

What was our ROI?

Nutanix Unified Storage (NUS) has definitely helped reduce our total cost of ownership, as centralizing that storage allowed us to eliminate all the other players we had on our premises and NASes, bringing everything under one roof.

If I had to guess, I would say we've reduced overall costs by approximately 35 to 40%, due to the various mileage agreements some other appliances had that we had to adhere to.

The biggest return on investment for me when using Nutanix Unified Storage (NUS) has been time. Before we had to dig into numerous systems, leading to fragmented files scattered everywhere, but now everything is under one roof, in one place, and hands-up displays everything, which means I no longer have to worry about anything.

I would estimate the reduction of time or increase in efficiency is about 40% to 45%.

Which other solutions did I evaluate?

We did consider other solutions before choosing Nutanix Unified Storage (NUS), and we wanted a solution that the vendor supported, that was directly integrated with our hypervisor.

We looked at storage solutions from Quantum Store, from Veam, and almost every vendor in some capacity to integrate with Nutanix, but we found Nutanix solution was easy to get the licensing set up and install, and they supported it.

What other advice do I have?

We are deployed on-prem.

My experience using Nutanix Unified Storage (NUS) for data-intensive workloads, such as AI and ML in a hybrid cloud environment, is that we are actually looking at the Nutanix MC2 licensing to get a DR site spun up and run off a hybrid model, so I can't really speak to what that does for us now, but it is a solution we are considering to increase our DR footprint.

I am not using the Data Lens high cost feature of Nutanix Unified Storage (NUS) currently, but I actually just sent a message to my systems engineer about Data Lens to see what kind of feature sets we can use there to enhance how we handle storage today.

I found that the auditing features stood out to me, and they mentioned something about being able to integrate with our SOC SIM, which I definitely want to dive into to see how that integrates and what data they can offer our SIM, which will be useful for detecting advanced or basic attacks.

There is an occasional language barrier between some of the technicians, which can be challenging; however, that doesn't prevent us from being assisted, as they can remote in and use Pulse to view our cluster and gather logs and reports. It's more about my desire to understand deeply what's being done, modified, or changed so I know how to rectify issues myself in the future.

I would rate Nutanix Unified Storage (NUS) an eight or nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2703840 - PeerSpot reviewer
Global of Central Computing IT Operations Head at a retailer with 10,001+ employees
Real User
Maximizes performance and manages user requests efficiently
Pros and Cons
  • "The deployment was very easy."
  • "We migrated over to Nutanix and saw an immediate improvement in the performance."
  • "Nutanix Unified Storage (NUS) needs improvement in compatibility with Windows solutions."
  • "Nutanix Unified Storage (NUS) needs improvement in compatibility with Windows solutions."

What is our primary use case?

Our main use cases for Nutanix Unified Storage (NUS) include using it as a backup repository. 

We began to use NUS, historically known as Nutanix Files, as storage for backing up all the information from our Citrix profiles. We decided to use Nutanix Unified Storage (NUS) for the repository of our backup. 

How has it helped my organization?

We aim to improve our backup solution, and while we don't have all the results yet, we are implementing the solutions and expecting more from the integration between the nodes of Nutanix that process all the requests from the backup.

What is most valuable?

The most valuable feature of Nutanix Unified Storage (NUS) for us is how it manages the requests from thousands of users we are hosting on our solution. I'm not sure of the name of the feature, however, the network storage we're using right now is very good.

The velocity and performance have been good. We typically struggled with slowness. Our previous storage solution named StorSimple, a Microsoft-based cloud solution, and after migrating to Nutanix Files, we see an improvement in velocity and performance.

Instead of using third-party storage repositories, we're working to integrate with Nutanix. 

What needs improvement?

Nutanix Unified Storage (NUS) needs improvement in compatibility with Windows solutions. Right now, we need to put it on Linus to use it effectively. As a Microsoft-heavy customer, it's important to work with Windows applications and infrastructure, and there are currently no solutions from Nutanix for that.

For how long have I used the solution?

I've been using Nutanix Files for three years now.

What do I think about the stability of the solution?

I assess the stability and reliability of Nutanix Unified Storage (NUS) as pretty stable since we haven't experienced a major incident since our first deployment.

What do I think about the scalability of the solution?

Nutanix Unified Storage (NUS) scales with the growing needs of our organization. It's easy; we just need to buy another physical node, and we can integrate it into the existing cluster.

How are customer service and support?

I evaluate Nutanix's support services as very good; it's easy to access support, and the representatives who contact you usually have all the solutions ready and are very skillful. On a scale of one to ten, I rate their support as a nine. There's always room for improvement.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used a cloud solution from Microsoft - StorSimple. We struggled with it being too slow. We migrated over to Nutanix and saw an immediate improvement on the performance. 

How was the initial setup?

The deployment was very easy. We already had all the Nutanix nodes in the data center. We received the licensing and put it to work. 

What was our ROI?

We don't have that study yet on return on investments. Nutanix Unified Storage (NUS) has helped reduce our total cost of ownership. 

We've reduced TCO. The move to Nutanix Unified Storage (NUS) is profitable for us. In the past, we used to buy solutions from third parties, and now, with our large install base, the discounts we receive are very beneficial for us. We are saving approximately 20% to 25% compared with the competition.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup costs, and licensing of Nutanix Unified Storage (NUS) is favorable. We are already involved in all the licensing features, and platinum solutions. It's a marginal cost to access these features is very reasonable.

Which other solutions did I evaluate?

Before choosing Nutanix Unified Storage (NUS), we considered solutions from Pure Storage, Dell Isilon, and also a traditional solution from Azure called Azure Files. What stood out positively in our evaluation of these products was Nutanix's more profitable pricing, and right now, we appreciate the performance we are experiencing.

What other advice do I have?

Our impression of the cybersecurity features of Nutanix when dealing with unstructured data such as threats or malware is minimal since we don't use it for unstructured data repositories; we usually use it for a database. We're not using structured data yet, however, we are trying to do so; we have a license available for a proof of concept. We haven't started that yet. 

My advice for other companies considering Nutanix Unified Storage (NUS) is that every company has their own needs, however, they should try the solution, compare it, and then make the best decision for their situation. 

I rate Nutanix Unified Storage (NUS) nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Operational Technology Engineer III at a wholesaler/distributor with 5,001-10,000 employees
Real User
Seamless migration and cost savings achieved through centralized management and integration
Pros and Cons
  • "The feature that I find most useful in Nutanix Unified Storage (NUS) is the integration with Nutanix Move where you can seamlessly integrate it into your storage."
  • "Based on my experience, I rate Nutanix Unified Storage (NUS) ten out of ten."
  • "The integration feature with Nutanix Unified Storage (NUS) could be improved, maybe into a more stabilized version."
  • "The integration feature with Nutanix Unified Storage (NUS) could be improved, maybe into a more stabilized version."

What is our primary use case?

Our primary use cases for Nutanix Unified Storage (NUS) include having SQL servers located onsite at each of our locations, and we're using those to sometimes shoot that up into our Azure database or also into our centralized database in DC.

What is most valuable?

The feature that I find most useful in Nutanix Unified Storage (NUS) is the integration with Nutanix Move where you can seamlessly integrate it into your storage. We use it initially to migrate from ESXi to AHV, and now we're using it to integrate into our EUS storage. After we're pushing that directly to our data center as a backup or easier centralization of it.

We've definitely had some cost benefits with Nutanix Unified Storage (NUS), which has been really nice, but also some speed benefits and ease of use. We've been able to click inside of one centralized management area, which has been a nice, centralized management platform to be able to transfer those off storage offers.

The overall costs saved with Nutanix Unified Storage (NUS) is about $100,000 annually. We probably saved our engineers eight to ten hours per week of remedial tasks in terms of having to back up storage, push scripts, and set up automated scripts. Now, it's just a click of a button inside the platform. 

It's really efficient using Nutanix Unified Storage (NUS). It has an automatic check policy where you can just one-click check, and every day it goes and scrapes pulls everything. You also have that nice implementation security checks that automatically go nightly, and that also checks your EUS storage. It's a really nice feature we didn't have previously.

What needs improvement?

The integration feature with Nutanix Unified Storage (NUS) could be improved, maybe into a more stabilized version. It seems we've been having to update a lot with simple bug fixes, which is expected with a newer integration with the Cisco servers that we have. Having a long-term stable version would also be nice for customers who are more used to that.

For how long have I used the solution?

We've currently been using Nutanix Unified Storage (NUS) for about five to six months now.

What do I think about the stability of the solution?

Nutanix Unified Storage (NUS) is very stable. We came from the HX and that was more of a long-term stable one. They released the initial long-term support and kind of left it and didn't touch it. There is some differences with having to keep up with NAS firmware versions. LCM definitely helps keep that more seamless and integrated within that. 

What do I think about the scalability of the solution?

Scaling up resources with Nutanix Unified Storage (NUS) is seamless; it features one-click licensing all through the portal. It has definitely exceeded our expectations, and we very much appreciate the licensing and the way that we set up the support contracts.

How are customer service and support?

Customer support has been super helpful. I had an incident last week and Nutanix was super quick. We were sent a Zoom link within ten minutes and we were back on in 30 minutes. It would have been nice if he had sent me the KBs afterward. I had to search for it myself. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before we had an outside HX Hyperflex data store, and now we all manage it integrated. We were using ESXi and Cisco. Now it's all Nutanix Unified Storage (NUS) integrated, which helps with the EUS storage. I really appreciate that feature. 

What's my experience with pricing, setup cost, and licensing?

I'm not the CIO, and I'm not the money manager. That said, comparatively, Nutanix Unified Storage (NUS) is cheaper versus the current storage environment that our company had been leveraging since you don't have to overpay for storage, and you can build that as it is, then add those costs to the production value, the business sector. It makes sense that you can scale out as needed instead of over-provisioning or over-buying upfront because you're going to grow in three years.

Which other solutions did I evaluate?

We looked at HPE SimpliVity. We prefer Nutanix Unified Storage (NUS) is not for forcing you all into their platform as a software service. Nutanix Unified Storage (NUS) is definitely more of an engineer mindset of, this is what we do, these are all the platforms that we have and use. You can go do your own research and see which ones you prefer, not 'This is our service that we only sell kind of platform,' which HPE SimpliVity forces us to use.

What other advice do I have?

They also went into partnership with Nutanix Unified Storage (NUS), and that's why their partnership with Nutanix Unified Storage (NUS) is important - if they trust them, we should probably trust them as well. So, that's why we followed suit.

If anybody wants to see what's going on with their environments using Nutanix Unified Storage (NUS), if they could unlock it where File Analytics can hit any FSV and cluster, then that would be perfect. We're not there today. That will be something that they have to implement.

Definitely talk to your partners regarding Nutanix Unified Storage (NUS); see what options are best available. It was a really good option for us because we currently have Cisco's hardware everywhere. Our Cisco and CDW reps were definitely able to help us with the licensing, and it was 100% worth this for us. You need to always talk to your partners and make sure it's a viable option for you.

In the long run, Nutanix Unified Storage (NUS) will make it easier for us. Based on my experience, I rate Nutanix Unified Storage (NUS) ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Infrastructure Architect & Manager at a real estate/law firm with 201-500 employees
Real User
Flexibility and scalability reduce overhead and enhance disaster recovery capabilities
Pros and Cons
  • "One of the main features of Nutanix Unified Storage (NUS) that I find most valuable is the flexibility and scalability of it, as well as the ability to perform replication for our Disaster Recovery environment."
  • "We have seen reduced overheads and increased efficiency with Nutanix Unified Storage (NUS)."
  • "The pricing can be quite high."
  • "The pricing can be quite high."

What is our primary use case?

Our primary use case for Nutanix Unified Storage (NUS) is basically everything; we are a Nutanix shop now, and it is what we are using for our infrastructure entirely, with VMware and all the VMware data and storage.

What is most valuable?

One of the main features of Nutanix Unified Storage (NUS) that I find most valuable is the flexibility and scalability of it, as well as the ability to perform replication for our Disaster Recovery environment.

These specific features of Nutanix Unified Storage (NUS) are valuable to my organization as they reduce the overhead, and having a relatively small IT team makes it important to set it and forget it.

My team is not managing manual or repetitive tasks; instead, we concentrate on higher value projects, and that is one of the things we are interested in exploring more within Nutanix Unified Storage (NUS) with other features. As we expand, having less hands-on or manual intervention becomes critical to maintain a certain overhead in the team without incurring additional costs while keeping the team focused on other important tasks.

From utilizing Nutanix Unified Storage (NUS), we haven't had any issues for the past years since we implemented it; it has been low maintenance and has high availability or redundancy, allowing us to worry less about it. You set it, get to know it, and then you set it and forget it.

The stability and reliability of Nutanix Unified Storage (NUS) are very high; we have never had any issues. The only downside might be the licensing cost, but ultimately, you pay for what you get.

We have seen reduced overheads and increased efficiency with Nutanix Unified Storage (NUS).

We haven't had any issues with the solution for years. It's very low maintenance and offers high availability and low redundancy. That's the value of it. You set it and forget it. 

What needs improvement?

I don't have an answer for how Nutanix Unified Storage (NUS) can be improved.

The pricing can be quite high.

They mentioned that there's support for additional encryption beyond the SMB feature on Nutanix Unified Storage (NUS), which would allow us to utilize other platforms alongside Nutanix. I'd like to explore that.

For how long have I used the solution?

We are going on almost seven years now of using Nutanix Unified Storage (NUS).

What do I think about the stability of the solution?

We've never had any issues with stability. It's set and forget. 

How are customer service and support?

Nutanix Unified Storage (NUS) support has been very good; we never had issues and didn't use them much, which is a good sign. When we did need them, they were responsive, and even our account manager was proactive in reaching out for potential troubleshooting before problems arose, which my team found very satisfactory.

I would rate Nutanix Unified Storage (NUS) support a solid eight or nine out of ten. I am trying to find a reason not to give them a ten, as they have consistently met our needs. We have had minimal interactions with them, and I don't see a reason to give them a lower score.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were on a completely different platform with EqualLogic before migrating over to Nutanix Unified Storage (NUS), and the initial licensing worked in our favor. The flexibility, scalability, and stability of Nutanix were well worth the transition.

One of the main factors that led us to consider a change to Nutanix Unified Storage (NUS) was the need for a new architecture or design, as our previous system was getting dated. We explored alternatives rather than renewing our contract with the old system, and the impressive demos and presentations we experienced with Nutanix did not disappoint us.

What was our ROI?

We have witnessed ROI. Luckily, we haven't had the need to use it. Especially with data replication, we need to simulate the resiliency of the data when doing tests. Everything in a simulated environment has been positive. Instead of spending four to eight hours to do it, we're able to do it in one hour.

I have been encouraging other companies considering Nutanix Unified Storage (NUS) to switch, despite the initial high software licensing cost, because it justifies itself in the long run. While the cost of ownership is high, it offers a good return on investment overall. The scalability challenge with previous systems is lessened with Nutanix since we can expand by adding new hardware without needing migrations.

What's my experience with pricing, setup cost, and licensing?

The cost is high, however, you get what you pay for.

My experience with pricing, setup costs, and licensing for Nutanix Unified Storage (NUS) has changed since we started; especially with the Smart DR, the cost has doubled for the same amount of data, which was a challenge when presenting use case justifications for the increased cost. We've been working with Nutanix to maintain a certain amount of data on a reduced cost basis.

Which other solutions did I evaluate?

The advantage of Nutanix Unified Storage (NUS) over other providers like Dell or Cisco is the full package; while they can host Nutanix environments, my confidence in Nutanix comes from our experience over the last six to seven years, where we have never had any issues.

What other advice do I have?

We are going to explore the Data Lens cost optimization feature very soon; I was introduced to Data Lens last month, went through a demo, and I am very much interested in seeing what Data Lens offers, looking into implementing it in the near future.

My impression of the cybersecurity features of Nutanix Unified Storage (NUS) when dealing with unstructured data like ransomware threats is that it is always a concern. We are looking into the Data Lens for that reason. We are worried about having lots of data and there's always this worry about security. While we currently have our backup provided by the colocation data center, we are considering Data Lens to start performing our own data backups.

Overall, if I were to rate Nutanix Unified Storage (NUS) based on the licensing cost, I'd give it a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2703315 - PeerSpot reviewer
Senior Systems Engineer at a government with 501-1,000 employees
Real User
Transition to new infrastructure improves migration stability and reduces operational headaches
Pros and Cons
  • "The migration from VMware to Nutanix Unified Storage (NUS) is less complex and less troublesome, and the replication and clustering are very good."
  • "The reliability and stability of Nutanix Unified Storage (NUS) are very good, and after almost four or five years of usage, we haven't encountered significant issues."
  • "Nutanix Unified Storage (NUS) needs improvement, particularly for firmware upgrades, as sometimes updates take a whole day and it can be unclear whether the issue is with Nutanix Unified Storage (NUS) or the hardware, requiring us to reconfigure everything, which is a main point we want consolidated into one solution."
  • "Nutanix Unified Storage (NUS) needs improvement, particularly for firmware upgrades, as sometimes updates take a whole day and it can be unclear whether the issue is with Nutanix Unified Storage (NUS) or the hardware, requiring us to reconfigure everything, which is a main point we want consolidated into one solution."

What is our primary use case?

Our main use cases for Nutanix Unified Storage (NUS) are for infrastructure, serving the entire agency, including Active Directory. It's the main part of the agency. If Nutanix Unified Storage (NUS) goes down, everybody goes down.

How has it helped my organization?

The migration and transition from VMware was less trouble. The replication and clustering have also been useful. When we need to shut down one node or Nutanix hardware, it automatically moves to a different one. This is less of a headache for us and ensures no service interruption. 

What is most valuable?

What I find most valuable about Nutanix Unified Storage (NUS) is that it's a smoother transition from VMware, and currently, it's more stable than VMware, especially after Nutanix Unified Storage (NUS) updated many things a couple of years ago to meet requirements from our infosec and security team.

The features I find most valuable have benefited our company through the migration process.

The migration from VMware to Nutanix Unified Storage (NUS) is less complex and less troublesome, and the replication and clustering are very good. When we need to shut down one of the nodes or hardware, it automatically transitions to the others, taking less headache from us and not interrupting our service during the upgrade or migration.

We're looking for a hybrid environment. We're working to consolidate to the cloud or to go hybrid. That will be our goal in one to two years - to do things with less complexity in a hybrid cloud environment. 

We haven't had any security events. Nutanix is good in that regard. 

What needs improvement?

Nutanix Unified Storage (NUS) needs improvement, particularly for firmware upgrades, as sometimes updates take a whole day and it can be unclear whether the issue is with Nutanix Unified Storage (NUS) or the hardware, requiring us to reconfigure everything, which is a main point we want consolidated into one solution.

Regarding the cybersecurity features of Nutanix Unified Storage (NUS) when dealing with unstructured data such as ransomware threats, we haven't seen any issues yet, and the security looks good. However, it always needs improvement as technology evolves.

For how long have I used the solution?

I have been using Nutanix Unified Storage (NUS) for almost four years already.

What do I think about the stability of the solution?

The reliability and stability of Nutanix Unified Storage (NUS) are very good, and after almost four or five years of usage, we haven't encountered significant issues.

What do I think about the scalability of the solution?

It has scaled to our needs, but currently, we are unclear on what the agency specifically wants to achieve concerning cost and space reductions.

How are customer service and support?

Regarding customer service and technical support, I find the technical support to be good, while customer service is very strong due to our good relationship with our Nutanix Unified Storage (NUS) account manager, although technical support can sometimes be challenging due to time zone differences.

I would rate the customer service and technical support as an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We considered VMware and Windows Hyper-V, along with some cloud solutions. We opted for Nutanix Unified Storage (NUS) because it offers a lower total cost and requires less space in our data center.

How was the initial setup?

I would describe my experience with the deployment of Nutanix Unified Storage (NUS) as easy; it was easier than the other products, taking almost less than three or four days to deploy the entire cluster, and we migrated from VMware to Nutanix Unified Storage (NUS) in under a month.

What was our ROI?

Using Nutanix Unified Storage (NUS) has reduced our cost of ownership significantly. For example, we've gone from five racks to only two racks. This represents nearly a 50% reduction. The reduction benefits us through power consumption and other hardware efficiencies and provides us with a good ROI.

What's my experience with pricing, setup cost, and licensing?

My experience with the pricing, setup costs, and licensing of Nutanix Unified Storage (NUS) is that the licensing costs are better than VMware, especially with our decade-long experience with VMware.

Which other solutions did I evaluate?

There aren't many differences between these products we considered since the technology theory is similar, but Nutanix Unified Storage (NUS) has less complexity compared to the others, which is why we chose it.

What other advice do I have?

We are currently looking into AI. We haven't implemented it yet. We need to find a service that meets our AI requirements. It's a new agency requirement. We're observing right now to figure out what will work for us in AI.

We haven't decided to use it yet because we want to see how that feature helps us, and sometimes we don't have enough people to manage it since our shop only has two or three folks running Nutanix Unified Storage (NUS).

To make it a ten, we need improvements in customer service, and after using it for four or five years, we want to see how smoothly future upgrades and migrations go, especially if we consider moving to a Nutanix Unified Storage (NUS) cloud solution.

We are not using the Data Lens high-cost feature of Nutanix Unified Storage (NUS).

I rate Nutanix Unified Storage (NUS) eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Nutanix Unified Storage (NUS) Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Nutanix Unified Storage (NUS) Report and get advice and tips from experienced pros sharing their opinions.