NICE Robotic Automation Room for Improvement
RPA Solution Architect at a comms service provider with 10,001+ employees
Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application.
Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand.
One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue.
Director at a tech services company with 51-200 employees
We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features.
It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model.
It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions.
The solution is not as intuitive as it could be and the integration took a lot of time. I still need an integrator to help develop the processes rather than doing it myself.
Robotic Process Automation (RPA)
Find out what your peers are saying about NICE, UiPath, Blue Prism and others in Robotic Process Automation (RPA). Updated: November 2022.
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