There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. 

Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well.

There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now).

There are a few areas for improvement in the installation phase, however. Unlike others, the procedure in some points requires uncommon IT skills, and it is also true that in order to install the platform, it is mandatory to obtain certification as an installer. We are not talking about a simple application but a platform with a certain level of complexity inside.                                     

The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based, so they could develop though the browser for Excel. I believe NICE is already heavily investing in that, and I'm looking forward to getting my hands on that to have a quick play.

The solution is not as intuitive as it could be and the integration took a lot of time. I still need an integrator to help develop the processes rather than doing it myself. 

Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application.

Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand.

One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue. 

We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features.

It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model.

It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions.