NICE Robotic Automation Room for Improvement

GS
RPA Solution Architect at a comms service provider with 10,001+ employees

Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application.

Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand.

One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue. 

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MG
Director at a tech services company with 51-200 employees

We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features.

It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model.

It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions.

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Sigal Svilim - PeerSpot reviewer
Chief Information Officer at Supergas

The solution is not as intuitive as it could be and the integration took a lot of time. I still need an integrator to help develop the processes rather than doing it myself. 

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Buyer's Guide
Robotic Process Automation (RPA)
November 2022
Find out what your peers are saying about NICE, UiPath, Blue Prism and others in Robotic Process Automation (RPA). Updated: November 2022.
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