Most of the features are valuable to me. We are actively exploring the monetization aspect of Azure, and we are also working on a proof of concept to accomplish this.
Software Architect at a financial services firm with 501-1,000 employees
Reasonably priced, and offers quick technical support
Pros and Cons
- "Most of the features are valuable to me."
- "I could that the UI could be improved."
What is most valuable?
What needs improvement?
The only complication I encountered was configuring the authentication in the API Management. That was a little difficult for me, but it gets better after that.
I could that the UI could be improved. All services have the use of Visual Studio to do the coding and to change the configuration. It would be beneficial to include that with Microsoft Azure API Management.
For how long have I used the solution?
I have been working with Microsoft Azure API Management for more than two years.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable product.
Buyer's Guide
Microsoft Azure API Management
November 2023

Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2023.
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What do I think about the scalability of the solution?
It is easy to scale Microsoft Azure API Management.
How are customer service and support?
We have fast-track support from Microsoft, which we do receive.
We are satisfied with the technical support of Microsoft.
How was the initial setup?
The initial setup was simple, with no complications, other than the configuration of the authentication in the API Management.
What's my experience with pricing, setup cost, and licensing?
Since everyone is isocentric here, it is reasonable for me. Rather than getting complicated with other licensing, and other products' licensing. There are many, many different types of licensing available in other products, such as perpetual for ten users. If you want more than ten users, you'll have to pay a higher license fee. As a result, we are not falling into those kinds of traps. Previously, we had to pay as you go.
What other advice do I have?
I would rate Microsoft Azure API Management eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

IT Manager at PTTEP
Smooth running solution with great Active Directory integration and wireless backup
Pros and Cons
- "We're very satisfied with Azure API Management. We've had no issues with bugs, everything runs smoothly, and the connection between the cloud and the on-premise infrastructure was good."
- "Azure API Management could be improved with better integration with all of Microsoft's tools."
What is our primary use case?
My primary use case is application monitoring.
How has it helped my organization?
We had all our Saas applications on the cloud, so it's easier to centralize everything in Azure, including configuration and maintenance. There's also no need to get another portal for maintenance on additional things, so we can monitor the issue directly.
What is most valuable?
The most valuable features are the Active Directory integration and wireless backup.
What needs improvement?
Azure API Management could be improved with better integration with all of Microsoft's tools. They should also provide basic cybersecurity tools in the package.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
Azure API Manager is stable.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
Microsoft's technical support is helpful, although there are some issues with time zones.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was easy - it didn't take long, and the additional features were added normally.
What about the implementation team?
We implemented using an integrator.
What's my experience with pricing, setup cost, and licensing?
There are no additional costs above the main license.
What other advice do I have?
We're very satisfied with Azure API Management. We've had no issues with bugs, everything runs smoothly, and the connection between the cloud and the on-premise infrastructure was good. I would rate this solution nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Azure API Management
November 2023

Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2023.
744,865 professionals have used our research since 2012.
Software Engineer
Quick and easy to publish, but documentation lacking details
Pros and Cons
- "The most valuable feature of Microsoft Azure API Management is the developer portal because it's very quick and easy to get something published."
- "Microsoft Azure API Management could improve the documentation. The documentation feels like marketing information and not sufficient technical information. Your easiest option is to purchase services from a Microsoft partner and this is their marketing."
What is our primary use case?
Our company has some internal APIs and we use Microsoft Azure API Management to help keep everyone on the same page.
What is most valuable?
The most valuable feature of Microsoft Azure API Management is the developer portal because it's very quick and easy to get something published.
What needs improvement?
Microsoft Azure API Management could improve the documentation. The documentation feels like marketing information and not sufficient technical information. Your easiest option is to purchase services from a Microsoft partner and this is their marketing.
In a feature release, there could be a better Canary release. They have a release but you need to code it yourself.
For how long have I used the solution?
I have been using Microsoft Azure API Management for approximately two and a half years.
What do I think about the scalability of the solution?
We have approximately 30 people using the solution in my company.
How are customer service and support?
The support from Microsoft Azure API Management is okay.
How was the initial setup?
The initial setup of Microsoft Azure API Management took us three days.
What about the implementation team?
We did the implementation of the solution in-house.
What's my experience with pricing, setup cost, and licensing?
We are paying standard fees to use Microsoft Azure API Management.
What other advice do I have?
My advice to others is before getting into the solution, it is best to be certified so that all of the details you would need to know that are not easily available online, you would be mindful. It is a very good solution, but some features feel hidden at best.
I rate Microsoft Azure API Management an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
General Manager at HCL Technologies
Flexible, user-friendly, and has rich documentation and guides for configuration and usage
Pros and Cons
- "What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it."
- "What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms."
What is our primary use case?
We use Microsoft Azure API Management for integration. We use it for managing, monitoring, and integrating with other systems, for example, for asset management and monitoring tools. If we want to integrate or enable monitoring and management, we use Microsoft Azure API Management.
What is most valuable?
What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it.
What needs improvement?
What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms.
For how long have I used the solution?
I've been using Microsoft Azure API Management for the last six to eight months.
What do I think about the scalability of the solution?
Microsoft Azure API Management is a scalable solution. You can customize it, and you can also use your scripts with it.
How was the initial setup?
The installation process for Microsoft Azure API Management was easy.
What's my experience with pricing, setup cost, and licensing?
I don't remember licensing information or costs for Microsoft Azure API Management.
What other advice do I have?
Microsoft Azure API Management is used by over a hundred development teams for developing solutions, including integrations. Currently, there's no plan to increase its usage.
I would recommend the solution to other people who want to start using it.
I would rate Microsoft Azure API Management eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at Data Connect Technologies Pte Ltd
Easy to set up, easy to expand, and has dynamic pricing
Pros and Cons
- "It’s easy to set up."
- "The cloud deployment performance could be better."
What is our primary use case?
We primarily use the solution for storage. It’s for a database backup.
What is most valuable?
We really like the scalability.
It’s easy to set up.
What needs improvement?
The cloud deployment performance could be better.
Technical support could use some improvement.
For how long have I used the solution?
I’ve been using the solution for three years.
What do I think about the stability of the solution?
It is stable. However, its performance is not better than an on-premises deployment.
What do I think about the scalability of the solution?
The solution can scale and is easy to expand. It’s actually quite impressive.
We have about ten clients using the solution.
How are customer service and support?
Technical support could be better. There’s a lot of bouncing around. It’s not orderly.
How was the initial setup?
It is a straightforward setup. The implementation is not difficult or complex. The deployment is quick as well. It only took two or three days to get everything up and running.
We have about five technical people who can handle the setup and implementation process.
What's my experience with pricing, setup cost, and licensing?
We are a Microsoft-managed partner, so we do have some pricing from the distributor.
The licensing is dynamic as it is based on cloud usage.
What other advice do I have?
I can recommend Azure Block Storage to other people. However, they need to have an open mind in order to use cloud storage.
I’d rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Cloud Solutions Architect at Dotcom Software Solutions
Easy to importing existing APIs, simple to deploy and configure
Pros and Cons
- "The ability to easily connect back to Service Fabric is the most important for us."
- "Microsoft Azure API Management should have the ability to allow multitenancy."
What is most valuable?
The ability to easily connect back to Service Fabric is the most important for us.
The importing of existing APIs is extremely easy. It's one of the better products.
The main benefit is that we are already on ExpressRoute. It is easy to integrate into our local network. Because we are mostly a Microsoft shop, we mostly use Azure API management because we don't want to run in different cloud providers right now since we are a financial company.
What needs improvement?
Microsoft Azure API Management should have the ability to allow multitenancy.
While the solution works well for us, I would like to see simple or integrated reporting built into the solution.
There is always room for improvement.
For how long have I used the solution?
I have been using Microsoft Azure API Management for two years.
What do I think about the stability of the solution?
Microsoft Azure API Management is extremely stable.
What do I think about the scalability of the solution?
Microsoft Azure API Management is very easy to scale.
How are customer service and support?
I don't have any prior experience. We haven't had any issues or needed to contact the product's technical support.
How was the initial setup?
The initial setup is straightforward. It is very easy to set up.
Because everything is automated directly from our pipelines, maintenance is a very small task that we require.
It is very easy to deploy, and configure.
What other advice do I have?
We are partners.
I would rate Microsoft Azure API Management an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Platform Architect at Ernst & Young
Hybrid API management solution used specifically for API protection and rate limits
Pros and Cons
- "We use this solution for API rate limiting and for its security features against DDoS."
- "The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized."
What is our primary use case?
We have been using this solution to protect our APIs and to decouple our APIs between the host versus the outside world. It operates as a gateway pattern in front of the APIs.
What is most valuable?
We use this solution for API rate limiting and for its security features against DDoS.
What needs improvement?
The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized.
For how long have I used the solution?
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is not a scalable solution.
How are customer service and support?
The customer service and support for this solution is average. They have not been able to provide a solution to some of the challenges we have faced.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is not complex as this is a PaaS-based solution.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution.
What other advice do I have?
I would advise others to evaluate their volumes, nonfunctional requirements, and just check whether the NFR performance metrics of API Management has been met. Otherwise, better take a trade-off between, because we have gone through the hard path, tried everything using it, and then we have moved from API Management to Apigee.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a computer software company with 1,001-5,000 employees
UI management is easy to use and technical support is very good
Pros and Cons
- "The UI management is very easy to use."
- "The API gateway can be very complex."
What is our primary use case?
Our company uses the solution for API orchestration and UI management. We currently have 50,000 users.
What is most valuable?
The UI management is very easy to use.
The solution provides good management of API orchestrations.
Technical support is very good and moves very fast.
What needs improvement?
The API gateway can be very complex. We had difficulty managing end users for a very, very complex project.
I am not sure that another API gateway would have better handled this difficult project.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have a partnership with Microsoft. Their support is very good and moves very fast. They are available to us in a maximum of ten to twenty minutes.
How was the initial setup?
The setup is very easy and doesn't take long.
What about the implementation team?
We implemented the solution in-house.
Which other solutions did I evaluate?
I also use WSO2 and Kong. Of all the options, Kong is my preference because it is easier to use.
What other advice do I have?
The solution's support is very good.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: November 2023
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