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Dinesh Venkates - PeerSpot reviewer
Consultant at Fujitsu
MSP
Top 5
Easy-to-deploy API management system with valuable automation capabilities
Pros and Cons
  • "The solution has significantly improved our organization by providing a user-friendly and easy-to-deploy API management system."
  • "The solution's deployment process could be slightly improved in terms of time. Additionally, they should enhance AI capabilities and more advanced integration features with other platforms."

What is our primary use case?

We use the platform to configure API connectors with authentication and generate reports. We utilize it within a private cloud environment as part of our system integration services, providing these services to other users.

How has it helped my organization?

The solution has significantly improved our organization by providing a user-friendly and easy-to-deploy API management system.

What is most valuable?

The platform's most valuable features are its rule-based permissions and comprehensive API lifecycle management capabilities.

What needs improvement?

The solution's deployment process could be slightly improved in terms of time. Additionally, they should enhance AI capabilities and more advanced integration features with other platforms.

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Microsoft Azure API Management
April 2025
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For how long have I used the solution?

I have been using Microsoft Azure API Management for six years.

What do I think about the stability of the solution?

The product is stable. We haven't encountered any stability-related issues. 

What do I think about the scalability of the solution?

The product is scalable. 

Which solution did I use previously and why did I switch?

We have used different solutions in the past.

How was the initial setup?

The initial setup was straightforward and user-friendly.

What about the implementation team?

We implemented the product with the help of our in-house team. 

What was our ROI?

We have seen significant financial benefits after using the product. Moving to the cloud offers many advantages.

What's my experience with pricing, setup cost, and licensing?

The product pricing is reasonable. 

Which other solutions did I evaluate?

We evaluated other options, including solutions from AWS and Google Cloud. However, Microsoft Azure API Management stood out for its feature set and easy integration with our existing infrastructure.

What other advice do I have?

We use the platform for all acquisitions and system management, automating various processes. Our API server is integrated into our cloud system ensuring everything is documented in a single query.

I rate it a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Reetesh  Sahay - PeerSpot reviewer
Technical Project Manager at MindTree
Real User
A hybrid, multicloud management platform for Epics and Functions with a useful DevOps integration
Pros and Cons
  • "Microsoft Azure API Management is better because it has a DevOps integration by default."
  • "It would be better if it were easier to transition to Azure from JIRA. For example, different nomenclature must be performed when you shift to Azure from JIRA. JIRA's storage, tasks, and ethics are treated differently from Azure. Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. If someone has to get into the nomenclature, then there can be different tasks from clients, and here, they may be treated as functions. JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between ethics and a function and a story are different, and people may have to learn to adapt to the new nomenclature."

What is our primary use case?

We use this product for Epics, Story and Function Management for Products and Accelerator Development, Deployment and Operations Management.

How has it helped my organization?

This is a One Place solution for the majority of needs in an IT and Software development environment.

What is most valuable?

Microsoft Azure API Management is better because it has a DevOps integration by default.

What needs improvement?

It would be better if it were easier to transition to Azure from JIRA. For example, there are different nomenclature that must be addressed when you shift to Azure from JIRA. JIRA's storage, tasks, and epics are treated differently from Azure. 

Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. 

JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between Epics and a function and a story are different, and people may have to learn to adapt to the new nomenclature.

For how long have I used the solution?

I have been using Microsoft Azure Project Management for about Two and a half years.

What do I think about the stability of the solution?

Microsoft Azure API Management is pretty stable. We are Microsoft gold partners, so we have not faced any issues until now.

What do I think about the scalability of the solution?

Microsoft Azure API Management is scalable. The Microsoft platform supports my organization, which is 35,000 employees strong.

How are customer service and support?

Technical support is pretty good. 

Which solution did I use previously and why did I switch?

We were using JIRA which can be enhanced by using third-party tools, this is a costly business so we shifted to the Microsoft platform, which was integrated for development as well as management. So that's a better way of doing things.

How was the initial setup?

The initial setup is straightforward. It was an organization-wide integration, so we have never faced any issues.

What's my experience with pricing, setup cost, and licensing?

It's free for less than ten users. If you want to go beyond that, its paid. But when you use all features of Azure its a very cost effective solution.

Costs depend on the size, complexity, usage, and what facility you want to integrate. So, we use Microsoft Azure and have the entire DevOps and Visual Studio on the cloud. We get all enterprise flavor with very optimum cost, when compared to multivendor environment.

What other advice do I have?

I would tell potential users to go for it. It's a good platform. Even though the ecosystem may not be that strong, it's a better option for a software development company. You can explore other options to save some bucks if you are not into software development. However, for an IT company, Microsoft Azure is the better option.

On a scale from one to ten, I would give Microsoft Azure API Management an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
April 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
reviewer2520948 - PeerSpot reviewer
Solutions Architect at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Easy to use for simple passthrough APIs, but data mapping and orchestration are very code-intensive
Pros and Cons
  • "It's really easy to use for simple passthrough APIs."
  • "The solution's data mapping and orchestration are very code-intensive or require callouts to external systems."

What is our primary use case?

We have several layers in our infrastructure. Some of our layers are more connector-based and interfacing with our systems of record and outsource service providers. Right now, we use Microsoft Azure API Management for that. We're now deciding what to use for the process layer, which is more orchestration and data-mapping-based.

What is most valuable?

If you were truly a .NET shop and truly Microsoft cloud-centric, this is the most cloud-native offering, and there are some benefits to that. It's really easy to use for simple passthrough APIs. It feels more modern and compatible with people with .NET skill sets, and that's a strong selling point.

What needs improvement?

The solution's data mapping and orchestration are very code-intensive or require callouts to external systems. They seem suboptimal for the more complex use cases.

How was the initial setup?

A simple installation is very easy, and I rate it ten out of ten. However, it goes to the other extreme when you try to do complex use cases, like orchestration, aggregation, and data mapping. For such scenarios, I rate the installation a five out of ten because of the code intensity and maintenance you would incur.

What's my experience with pricing, setup cost, and licensing?

The solution appears cheaper because it's a cloud SaaS model. Its benefit is that you can use a small amount, and it'll appear very cheap. However, once you scale up to your full volume, it'll be more expensive because it'll incorporate a bunch of different services that are holistically more expensive than the alternative.

What other advice do I have?

There are around ten key security characteristics I look for in a solution. On the surface, my analysis so far seems to indicate that Microsoft Azure API Management has the ability to deliver on those parameters. Given the close relationship between Microsoft and OpenAI, we hope the solution will evolve more quickly and incorporate AI more fully, but we don't know for sure.

Our goal is to create a composable financial institution. We are trying to get developers not to be the bottleneck anymore but to be more agile, to grow market share, and to grow national reach. To do all those things, you need very agile, world-class APIs. There are ways to make both work for that. We'll have to evaluate which one is the shorter path.

I would recommend the solution for cloud-native Microsoft .NET shops with simple API requirements. However, I would not recommend it for multi-cloud, larger shops with more diverse or complicated use cases.

Overall, I rate the solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2093580 - PeerSpot reviewer
Solutions Architect at a insurance company with 10,001+ employees
Real User
Good API management with out of the box functionality and good support
Pros and Cons
  • "The API management is great."
  • "I'd like to have better flexibility and more capabilities."

What is our primary use case?

The main use case is if you want to be exposed to an external endpoint. We use it for access. It can only be used by Azure API.

How has it helped my organization?

If I want to expose API endpoints to clients, we use this solution. 

What is most valuable?

The API management is great. It comes out of the box ready to go and comes with policies. 

It is stable.

Technical support is good.

We have witnessed an ROI.

What needs improvement?

We have to put the logs in Datadog. We need to use some other product to do all of the things we want. That costs extra. However, there are other solutions, like Dynatrace, that offer more features and have more functionalities. Right now, we have to use logic apps. You need more third-party apps to fill in the gaps. 

If I want to connect to other apps to Saleforce or Snowflake, et cetera, I need a quicker way to do mapping and to integrate everything together. 

I need to have microservice access. 

I'd like to have better flexibility and more capabilities. 

For how long have I used the solution?

I've been using the solution for three to four years. 

What do I think about the stability of the solution?

I'd rate the stability seven or eight out of ten. It's reliable. There are no bugs or glitches. 

What do I think about the scalability of the solution?

We do not scale the solution. We don't need multi-tenancy or anything like that. Our understanding is that if we did need to scale it would cost more. 

How are customer service and support?

Technical support is very good and is available around the clock. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm familiar with a variety of other solutions, including Mulesoft.

What was our ROI?

I have witnessed an ROI while using the solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive, however, it does offer great value. I'd rate the solution seven or eight out of ten in terms of value for money.

What other advice do I have?

I'm not sure which version of the solution I'm using. 

The product covers all of the basic needs you will need. If you need more robust options, Mulesoft might be a good option. However, this is a pretty good tool

I'd rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2016312 - PeerSpot reviewer
Solution Architect at a computer software company with 1,001-5,000 employees
Real User
UI management is easy to use and technical support is very good
Pros and Cons
  • "The UI management is very easy to use."
  • "The API gateway can be very complex."

What is our primary use case?

Our company uses the solution for API orchestration and UI management. We currently have 50,000 users. 

What is most valuable?

The UI management is very easy to use. 

The solution provides good management of API orchestrations. 

Technical support is very good and moves very fast. 

What needs improvement?

The API gateway can be very complex. We had difficulty managing end users for a very, very complex project. 

I am not sure that another API gateway would have better handled this difficult project. 

For how long have I used the solution?

I have been using the solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We have a partnership with Microsoft. Their support is very good and moves very fast. They are available to us in a maximum of ten to twenty minutes. 

How was the initial setup?

The setup is very easy and doesn't take long. 

What about the implementation team?

We implemented the solution in-house. 

Which other solutions did I evaluate?

I also use WSO2 and Kong. Of all the options, Kong is my preference because it is easier to use. 

What other advice do I have?

The solution's support is very good. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1474359 - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Real User
Reliable with good policies but lacks in-depth documentation
Pros and Cons
  • "The solution is reliable and very stable."
  • "Technical support could be more helpful and responsive."

What is our primary use case?

I work with an enterprise and they needed to manage lots of APIs. They needed to manage information and they use this product to meet their needs.

What is most valuable?

The policies on offer are the most valuable aspect of the solution. 

The solution is reliable and very stable. 

What needs improvement?

I don't really have anything in mind at the moment in terms of areas of improvement. It does what we need it to do for the most part.

Technical support could be more helpful and responsive. They are quite slow. 

The documentation around the solution is lacking. Users will need to do a lot of digging and googling in order to get the answers they need. 

The premium version is very expensive. 

For how long have I used the solution?

I've been using the solution for about two years now. It hasn't been too long at this point. 

What do I think about the stability of the solution?

The solution was stable. We didn't have issues with bugs or glitches. It didn't crash or freeze. it was pretty reliable and the performance was pretty good. 

How are customer service and support?

Technical support was a bit slow, actually. We did engage technical support once or twice and it took quite a bit of time for them to come back to us. By the time they'd come back, we'd kind of solved the problem ourselves. They weren't overly helpful.

What's my experience with pricing, setup cost, and licensing?

I'm just a developer, so I didn't really get involved in the pricing. Therefore, I can't speak to the exact costs of the agreements involved in terms of licensing. That said, I do know that we used the developer license just to try things out. My understanding is that the premium version is quite expensive.

What other advice do I have?

I'm a customer and an end-user. My company does not have a special business relationship with Microsoft.

I'd rate the solution at a seven out of ten.

While technical support and documentation are lacking, I would still recommend the product to others. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: customer
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KiranCheriyala - PeerSpot reviewer
Architect at a outsourcing company with 201-500 employees
Real User
Performs boilerplate functions without disturbing the backend business logic
Pros and Cons
  • "I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions."
  • "Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process."

What is our primary use case?

There were legacy APIs running on-premises, and we wanted a modernized layer without disturbing the existing legacy layer. Microsoft Azure API management helps with that. We can wrap the modernized API layer. The modernized API layer can perform rate-limiting, monitoring, throttling, aggregating, and other boilerplate functions without disturbing the backend business logic.

What is most valuable?

I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions.

You can host multiple API gateways in different locations. If one goes down, then another will take over. Microsoft Azure API Management is good in terms of nonfunctional requirements.

The documentation is neat and organized, and as a result, we rarely have the need to contact technical support. 

What needs improvement?

Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process.

For how long have I used the solution?

I used it for six months.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Because it is on Microsoft Azure, we don't have to worry about scalability. I would give scalability a rating of ten out of ten.

How are customer service and support?

Technical support is very poor and needs a lot of improvement. The process is not straightforward, and they are hard to reach.

How was the initial setup?

Because it is a cloud solution, the initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution, but any API solution will be expensive.

What other advice do I have?

Overall, I would rate Microsoft Azure API Management at nine on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rampal Yadav - PeerSpot reviewer
Sr. Manager- Cloud & Virtualization at IIFL
Real User
Straightforward and basic deployment, initial preparations are minimized, with good stability
Pros and Cons
  • "Everything is already available and ready to operate without a lot of preparation work."
  • "I would like to see more security features become available."

What is our primary use case?

We use Microsoft Azure API Management with our coding.

What is most valuable?

All we need to do is run our specific code because the dependencies are already there. 

What needs improvement?

I would like to see more security features become available. For example, the integration on premises could be better. Things could be more user-friendly. Currently, the integration we work with is more complex than it needs to be.

For how long have I used the solution?

I have been using Microsoft Azure API Management for the past thirteen months.

What do I think about the stability of the solution?

I am finding Microsoft Azure API Management stable.

What do I think about the scalability of the solution?

Day by day we are increasing the usage of Microsoft Azure API Management.

How are customer service and support?

My current experience with technical support has been good.

Which solution did I use previously and why did I switch?

We were using DIS. We needed to install the run times, libraries, and install operating systems. We had to make a lot of initial preparations to get the process ready to operate. Now it is already available and ready to operate with Microsoft Azure API Management.

How was the initial setup?

I would rate the initial setup process a four out of five.  The setup was basic and good.

What about the implementation team?

We do our implementation through one of our partners. The configuration was around fifteen to twenty minutes long.

What was our ROI?

There is no investment funding or upfront cost needed. 

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees we pay on a monthly basis.

Which other solutions did I evaluate?

We compared it with DIS because most of the time we were using DIS, for such kind of deployment.

What other advice do I have?

Many people are using the API, and it is a prominent feature currently being used. I would rate Microsoft Azure API Management an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
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Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.