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reviewer2123583 - PeerSpot reviewer
Project Director at a consultancy with 51-200 employees
Real User
Mar 17, 2023
Good platform components with helpful API management and the ability to expand
Pros and Cons
  • "The API management is very good."
  • "Maybe the customization could be a bit better."

What is our primary use case?

We have a couple of use cases for this  product. It's fully cloud-native and can handle telco distribution for end-to-end distribution management. Five or six years ago, we made a  fantastic product with microservices. I was responsible for rolling it out for a large telco in Qatar. They had no distribution or end-to-end visibility or platform. So we helped them to move to a cloud platform for their entire distribution and operation. The beauty of that product is when you look at the telco distribution standpoint your maybe five or ten thousand merchant ecosystem will be connected to that platform. It helps with generating several transactions in a minute or second. And it gives that kind of scalability in the back end. 

The other use case was for banking transactions. If you have your core banking platform that is legacy, if a user wants to bring in a lot of additional alternatives, they need to have some kind of a platform for enhancements. We made a cloud to bring some kind of their operations to the cloud. We made a transaction platform for them so that their merchants could access transactions.

What is most valuable?

The API management is very good. You have sophisticated dashboards that help you to understand what's really going on - in addition to whatever security layer that you can bring on top of that. It is easy to manage front and backend APIs.

You can put on your own security layer so that you know only the authorized people are accessing your back-end systems through the gateway. In addition to that, you have sophisticated dashboards and reporting for storage logs or logging. That is quite useful, specifically in the banking sector. 

You can limit items by parameters such as geography or private VPMs. 

You have different pricing tiers and pricing is based depending on the traffic. You can go to basic pricing if you like. Depending on your traffic, you have licensing options.

Microsoft manages everything so you can focus on building applications and deploying them.

The platform components are quite interesting. 

What needs improvement?

I'm not sure if there are certain areas needed for improvement. I haven't explored its shortcomings. So far, the requirements have been met.

Maybe the customization could be a bit better. 

My team found difficulty in migrating APIs from one platform to this platform. We could export and import properly. We made a complete API for a UAT environment, and when we moved the APIs, we ran into issues. 

They don't have a standard local IP. They only have a public IP.

For how long have I used the solution?

I've used the solution for six to eight years or so. 

Buyer's Guide
Microsoft Azure API Management
March 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,789 professionals have used our research since 2012.

What do I think about the stability of the solution?

I'd rate the stability eight out of ten. It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution scales well. I'd rate it ten out of ten. It's easy to expand as needed. 

We have both medium-sized and enterprise-level customers. 

How are customer service and support?

Technical support has been fine. We are happy with their level of support. 

Which solution did I use previously and why did I switch?

I have worked with other competing products, such as Apigee and AWS.

How was the initial setup?

The initial setup is very straightforward and simple. I'd rate the ease of deployment eight out of ten.

The provisioning takes a couple of minutes. Then you need to do some programming. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. I'd rate the cost in terms of affordability seven out of ten. 

The premium tier is too expensive for medium-sized organizations. However, the local IP only is offered at the premium tier. 

Which other solutions did I evaluate?

I did not compare this solution to others since I was promoting Microsoft at the time. 

What other advice do I have?

I'm not sure which version of the solution we're using. 

People should explore API management. You do get full control of your API, and from a security standpoint, you have a good understanding of the touchpoints and far more control of your traffic. You know who is accessing your services. Even if a company has legacy systems, it should have an API gateway in front of its legacy systems.

We went with Microsoft since we were Microsoft partners.

I'd rate the solution eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Gabriel Anderson - PeerSpot reviewer
Sr Software Engineer at a engineering company with 10,001+ employees
Real User
Mar 8, 2023
Its most valuable feature is the ability to create policies and you can develop anything with them
Pros and Cons
  • "It's easier to use and has more features than Google."
  • "Azure is our most expensive resource; it's costly."

What is our primary use case?

We use the solution to manage the APIs of the legacy app in on-premises systems at our organization. We use the solution for security purposes. It lets us put restrictions on who can consume the APIs. Also, we can keep a check on the dashboard for requests and the health of the APIs.

How has it helped my organization?

We are using Azure API Management as a platform. We have a ServiceNow instance. We connect it to the internet to have an internal connection network through on-premises systems. Here, we need to expose our APIs to security. So we take the help of Azure API Management for security purposes. Also, we can use dashboards to get information about API requests.

What is most valuable?

The solution's most valuable feature is the ability to create policies. You can customize the business and security rules directly with it instead of creating new systems for managing the same. With this policy, you can develop anything with them.

What needs improvement?

It is a good solution. The latest versions of Azure API Management have included many new features. At the moment, our APIs don't follow the RESTful concepts. So, we face a challenge at the initial stage of the project. We need to get cache policy requests. We have to develop rules internally for cache requests with the policy methods. So many other companies must be needing this feature. They should work on it in Azure API Management's following versions. 

For how long have I used the solution?

We have been using the solution for four years now.

What do I think about the stability of the solution?

It is a stable solution, but updates don't work.

What do I think about the scalability of the solution?

We have more than 400 developers and more than 1,000,000 consumers using this tool.

How are customer service and support?

We have a technical consultant. Microsoft support is excellent. They offer a good support solution.

Which solution did I use previously and why did I switch?

I didn't know about any other API Management solution before, but I had read about the Apigee from Google. Azure is better as it's easier to use and has more features than Google.

How was the initial setup?

It takes work. One needs to learn about this tool, the policies, and how to work with them.

What about the implementation team?

We have consulting companies that help us. The API Management is simple to deploy. We have instances for the production, developer, and staging environments. We have three instances, and the APIs also come with ARM templates. We have a central repository of Azure. Creating a new instance takes a long time, but implementing a new API is faster.

What's my experience with pricing, setup cost, and licensing?

The solution comes with a standard license. Its price is one of its drawbacks. Some costs need to be more affordable for us. Frankly, Azure is our most expensive resource; it's costly.

What other advice do I have?

The solution is very easy to maintain. With it, we can integrate all other products and easily manage them. We have all the interactions in the same cloud.

In API Management, we have segmented consumers' APIs and secrets' APIs. We have global secrets and patents. It is easy to use after you learn and research about the tool. So, one must learn about this tool before implementing it or have a consultant to help with the initial feedback and organizing API products.

I would like to rate the solution as an eight as the price is not low, and it becomes difficult to afford it. It's easy to use, but it could have been easier.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
March 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,789 professionals have used our research since 2012.
Reetesh  Sahay - PeerSpot reviewer
Technical Project Manager at MindTree
Real User
Aug 17, 2022
A hybrid, multicloud management platform for Epics and Functions with a useful DevOps integration
Pros and Cons
  • "Microsoft Azure API Management is better because it has a DevOps integration by default."
  • "We get all enterprise flavor with very optimum cost, when compared to multivendor environment."
  • "It would be better if it were easier to transition to Azure from JIRA. For example, different nomenclature must be performed when you shift to Azure from JIRA. JIRA's storage, tasks, and ethics are treated differently from Azure. Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. If someone has to get into the nomenclature, then there can be different tasks from clients, and here, they may be treated as functions. JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between ethics and a function and a story are different, and people may have to learn to adapt to the new nomenclature."
  • "It would be better if it were easier to transition to Azure from JIRA."

What is our primary use case?

We use this product for Epics, Story and Function Management for Products and Accelerator Development, Deployment and Operations Management.

How has it helped my organization?

This is a One Place solution for the majority of needs in an IT and Software development environment.

What is most valuable?

Microsoft Azure API Management is better because it has a DevOps integration by default.

What needs improvement?

It would be better if it were easier to transition to Azure from JIRA. For example, there are different nomenclature that must be addressed when you shift to Azure from JIRA. JIRA's storage, tasks, and epics are treated differently from Azure. 

Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. 

JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between Epics and a function and a story are different, and people may have to learn to adapt to the new nomenclature.

For how long have I used the solution?

I have been using Microsoft Azure Project Management for about Two and a half years.

What do I think about the stability of the solution?

Microsoft Azure API Management is pretty stable. We are Microsoft gold partners, so we have not faced any issues until now.

What do I think about the scalability of the solution?

Microsoft Azure API Management is scalable. The Microsoft platform supports my organization, which is 35,000 employees strong.

How are customer service and support?

Technical support is pretty good. 

Which solution did I use previously and why did I switch?

We were using JIRA which can be enhanced by using third-party tools, this is a costly business so we shifted to the Microsoft platform, which was integrated for development as well as management. So that's a better way of doing things.

How was the initial setup?

The initial setup is straightforward. It was an organization-wide integration, so we have never faced any issues.

What's my experience with pricing, setup cost, and licensing?

It's free for less than ten users. If you want to go beyond that, its paid. But when you use all features of Azure its a very cost effective solution.

Costs depend on the size, complexity, usage, and what facility you want to integrate. So, we use Microsoft Azure and have the entire DevOps and Visual Studio on the cloud. We get all enterprise flavor with very optimum cost, when compared to multivendor environment.

What other advice do I have?

I would tell potential users to go for it. It's a good platform. Even though the ecosystem may not be that strong, it's a better option for a software development company. You can explore other options to save some bucks if you are not into software development. However, for an IT company, Microsoft Azure is the better option.

On a scale from one to ten, I would give Microsoft Azure API Management an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Manager, Integration Operation at ManpowerGroup
Real User
Jan 16, 2024
A hybrid, multicloud management platform for APIs across all environments
Pros and Cons
  • "It is easy to use."
  • "They need to work on the third party integrations."

What is most valuable?

It is easy to use. 

What needs improvement?

They need to work on the third party integrations. 

For how long have I used the solution?

I have experience with Microsoft Azure API Management. 

How are customer service and support?

The technical support team is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

Microsoft is competitively priced. 

What other advice do I have?

Overall, I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rajendra Dhaundiyal - PeerSpot reviewer
Technical Solutions Architect at a computer software company with 201-500 employees
Reseller
Jan 16, 2024
Helps developers to securely expose their APIs to external and internal customers
Pros and Cons
  • "It's a very robust tool. So you see that there is a developer portal which can be used by developer or the vendors as well. And other external partners to create keys and manage their own APIs. The other thing is that they have a lot of policies there are too many options within API. So I do the difficult to tell one, but probably I would say, like, proxy sorry. The policies is one of the thing wherein you can just configure the policies and modify the behavior of the APIs."

    What is most valuable?

    It's a very robust tool. There is a developer portal that can be used by developers, vendors and other external partners to create keys and manage their APIs. 

    Enables you to configure the policies and modify the behavior of the APIs.

    What needs improvement?

    VNet integration facility is only available in the premium version so that is a drawback.

    For how long have I used the solution?

    I have been using Microsoft Azure API Management for six to seven years.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    It is a scalable solution. The size of the clients depends mostly on the type of solution they are using. I rate the scalability an eight out of ten.

    How are customer service and support?

    The technical support team is easily approachable

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is easy. It takes a lot of time to deploy it. They are coming out with a feature that is supposed to shorten how long it takes.

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Azure is an expensive solution not for the large enterprises but for medium and small.

    What other advice do I have?

    I rate the overall solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    Pardhasaradhy Kolachina - PeerSpot reviewer
    Principal Architect at Fracral
    Real User
    Top 5
    Jan 16, 2024
    Can be used for integration across multiple services and API marketplace solutions
    Pros and Cons
    • "The most valuable features of the solution are its importing and publishing."
    • "The solution’s security and performance could be improved."

    What is our primary use case?

    Microsoft Azure API Management is used for integration across multiple services, API marketplace solutions, and information exchange solutions.

    What is most valuable?

    The most valuable features of the solution are its importing and publishing.

    What needs improvement?

    The solution’s security and performance could be improved.

    For how long have I used the solution?

    I have been using Microsoft Azure API Management for four to five years.

    What do I think about the stability of the solution?

    I rate Microsoft Azure API Management an eight out of ten for stability.

    What do I think about the scalability of the solution?

    Our clients for the solution are small, medium and enterprise businesses.

    I rate Microsoft Azure API Management an eight out of ten for scalability.

    How are customer service and support?

    Microsoft provides good premier support, but its general customer support is not that great.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    I rate Microsoft Azure API Management a seven out of ten for the ease of its initial setup.

    What about the implementation team?

    The solution can be deployed in five to ten minutes.

    What's my experience with pricing, setup cost, and licensing?

    On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

    What other advice do I have?

    Microsoft Azure API Management is a cloud-based solution. Microsoft Azure API Management is a flexible, scalable, and easy-to-use solution.

    Overall, I rate Microsoft Azure API Management an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    KiranCheriyala - PeerSpot reviewer
    Architect at a outsourcing company with 201-500 employees
    Real User
    Mar 27, 2023
    Performs boilerplate functions without disturbing the backend business logic
    Pros and Cons
    • "I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions."
    • "Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process."

    What is our primary use case?

    There were legacy APIs running on-premises, and we wanted a modernized layer without disturbing the existing legacy layer. Microsoft Azure API management helps with that. We can wrap the modernized API layer. The modernized API layer can perform rate-limiting, monitoring, throttling, aggregating, and other boilerplate functions without disturbing the backend business logic.

    What is most valuable?

    I like that security features can be integrated with API Management. I also like that you can perform rate-limiting and throttling functions.

    You can host multiple API gateways in different locations. If one goes down, then another will take over. Microsoft Azure API Management is good in terms of nonfunctional requirements.

    The documentation is neat and organized, and as a result, we rarely have the need to contact technical support. 

    What needs improvement?

    Microsoft Azure API Management is lagging behind Apigee and should also have a better CICD process.

    For how long have I used the solution?

    I used it for six months.

    What do I think about the stability of the solution?

    It's a stable solution.

    What do I think about the scalability of the solution?

    Because it is on Microsoft Azure, we don't have to worry about scalability. I would give scalability a rating of ten out of ten.

    How are customer service and support?

    Technical support is very poor and needs a lot of improvement. The process is not straightforward, and they are hard to reach.

    How was the initial setup?

    Because it is a cloud solution, the initial setup is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It is an expensive solution, but any API solution will be expensive.

    What other advice do I have?

    Overall, I would rate Microsoft Azure API Management at nine on a scale from one to ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2093580 - PeerSpot reviewer
    Solutions Architect at a insurance company with 10,001+ employees
    Real User
    Mar 12, 2023
    Good API management with out of the box functionality and good support
    Pros and Cons
    • "The API management is great."
    • "I'd like to have better flexibility and more capabilities."

    What is our primary use case?

    The main use case is if you want to be exposed to an external endpoint. We use it for access. It can only be used by Azure API.

    How has it helped my organization?

    If I want to expose API endpoints to clients, we use this solution. 

    What is most valuable?

    The API management is great. It comes out of the box ready to go and comes with policies. 

    It is stable.

    Technical support is good.

    We have witnessed an ROI.

    What needs improvement?

    We have to put the logs in Datadog. We need to use some other product to do all of the things we want. That costs extra. However, there are other solutions, like Dynatrace, that offer more features and have more functionalities. Right now, we have to use logic apps. You need more third-party apps to fill in the gaps. 

    If I want to connect to other apps to Saleforce or Snowflake, et cetera, I need a quicker way to do mapping and to integrate everything together. 

    I need to have microservice access. 

    I'd like to have better flexibility and more capabilities. 

    For how long have I used the solution?

    I've been using the solution for three to four years. 

    What do I think about the stability of the solution?

    I'd rate the stability seven or eight out of ten. It's reliable. There are no bugs or glitches. 

    What do I think about the scalability of the solution?

    We do not scale the solution. We don't need multi-tenancy or anything like that. Our understanding is that if we did need to scale it would cost more. 

    How are customer service and support?

    Technical support is very good and is available around the clock. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I'm familiar with a variety of other solutions, including Mulesoft.

    What was our ROI?

    I have witnessed an ROI while using the solution. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is expensive, however, it does offer great value. I'd rate the solution seven or eight out of ten in terms of value for money.

    What other advice do I have?

    I'm not sure which version of the solution I'm using. 

    The product covers all of the basic needs you will need. If you need more robust options, Mulesoft might be a good option. However, this is a pretty good tool

    I'd rate the solution an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2026
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    Buyer's Guide
    Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.