Most of the features are valuable to me. We are actively exploring the monetization aspect of Azure, and we are also working on a proof of concept to accomplish this.
Software Architect at a financial services firm with 1-10 employees
Reasonably priced, and offers quick technical support
Pros and Cons
- "Most of the features are valuable to me."
- "I could that the UI could be improved."
What is most valuable?
What needs improvement?
The only complication I encountered was configuring the authentication in the API Management. That was a little difficult for me, but it gets better after that.
I could that the UI could be improved. All services have the use of Visual Studio to do the coding and to change the configuration. It would be beneficial to include that with Microsoft Azure API Management.
For how long have I used the solution?
I have been working with Microsoft Azure API Management for more than two years.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable product.
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What do I think about the scalability of the solution?
It is easy to scale Microsoft Azure API Management.
How are customer service and support?
We have fast-track support from Microsoft, which we do receive.
We are satisfied with the technical support of Microsoft.
How was the initial setup?
The initial setup was simple, with no complications, other than the configuration of the authentication in the API Management.
What's my experience with pricing, setup cost, and licensing?
Since everyone is isocentric here, it is reasonable for me. Rather than getting complicated with other licensing, and other products' licensing. There are many, many different types of licensing available in other products, such as perpetual for ten users. If you want more than ten users, you'll have to pay a higher license fee. As a result, we are not falling into those kinds of traps. Previously, we had to pay as you go.
What other advice do I have?
I would rate Microsoft Azure API Management eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Good integration, stable, and responsive support
Pros and Cons
- "The most valuable features are the API and integrations."
- "The implementation has room for improvement and can be more user-friendly."
What is our primary use case?
We use the solution for API management.
What is most valuable?
The most valuable features are the API and integrations.
What needs improvement?
The implementation has room for improvement and can be more user-friendly.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
I give the stability an eight out of ten.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
How was the initial setup?
I give the initial setup an eight out of ten. The deployment took one business day. We require two people to complete the implementation.
What about the implementation team?
The implementation is completed in-house.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions the cost is a seven out of ten.
What other advice do I have?
I give the solution an eight out of ten.
We have an Enterprise Agreement with Microsoft, so they are providing whatever support or help is needed.
For people that are already using other Microsoft Azure solutions, I recommend Microsoft Azure API Management.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Azure API Management
December 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,422 professionals have used our research since 2012.
Business Architect at a computer software company with 5,001-10,000 employees
Great API management functions with very good resources
Pros and Cons
- "I like the API Management functions."
- "It can be quite complex, somewhat lacking in flexibility."
What is our primary use case?
My primary use case is for Logic Apps events as well as for API Management functions provided by Azure. We are implementation partners and I'm a business architect.
What is most valuable?
I like the API management functions.
What needs improvement?
In terms of the flexibility of API Management, it's quite a complex solution when compared with Apigee. If they could come up with an easy way of enhancing, that would be a great help, particularly for those consulting.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We deployed a Kubernetes instance so that we can scale.
How are customer service and support?
The technical support is great, they help us out whenever we need it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
From previous experience, I know that Apigee is more flexible than Azure API.
How was the initial setup?
The initial setup is not so straightforward and really depends on the landscape. If a customer has different business streams such as credit cards, debit cards, payment accounts and credit accounts it can be more complicated. Things have improved recently. Previously, a deployment could have taken up to 18 months. We can now do a similar implementation in around six to eight months.
What other advice do I have?
There are a lot of competitors in the market that provide the same kind of services but I think cost-wise and resource-wise, Microsoft is ahead and I recommend this product to our customers. That said, there are some functions we don't currently have. It's okay for a mid-size organization but for larger-scale deployments, it's lacking in some areas. As a result, I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
VP & GM, Client Storage at a manufacturing company with 10,001+ employees
Stable solution that scales to load
Pros and Cons
- "API Management does not take long to deploy."
- "API Management's price could be lower."
What is our primary use case?
I use API Management for all of our AKS clusters.
What needs improvement?
API Management's price could be lower.
For how long have I used the solution?
I've been using API Management for a year.
What do I think about the stability of the solution?
API Management is stable.
What do I think about the scalability of the solution?
API Management is scalable based on the load.
How was the initial setup?
API Management does not take long to deploy.
What about the implementation team?
We used an in-house team.
What other advice do I have?
I would rate API Management nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Platform Architect at a consultancy with 10,001+ employees
Hybrid API management solution used specifically for API protection and rate limits
Pros and Cons
- "We use this solution for API rate limiting and for its security features against DDoS."
- "The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized."
What is our primary use case?
We have been using this solution to protect our APIs and to decouple our APIs between the host versus the outside world. It operates as a gateway pattern in front of the APIs.
What is most valuable?
We use this solution for API rate limiting and for its security features against DDoS.
What needs improvement?
The scalability of this solution could be improved. The volume which the API Management task service can handle needs to be improved. Cost wise, this solution could be optimized.
For how long have I used the solution?
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is not a scalable solution.
How are customer service and support?
The customer service and support for this solution is average. They have not been able to provide a solution to some of the challenges we have faced.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is not complex as this is a PaaS-based solution.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution.
What other advice do I have?
I would advise others to evaluate their volumes, nonfunctional requirements, and just check whether the NFR performance metrics of API Management has been met. Otherwise, better take a trade-off between, because we have gone through the hard path, tried everything using it, and then we have moved from API Management to Apigee.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager at a tech vendor with 10,001+ employees
Useful microservices, stable, but deployment could be better
Pros and Cons
- "Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel."
- "Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system."
What is our primary use case?
I'm in the telecom domain and I have used Microsoft Azure API Management in cost and order management in the order process.
What needs improvement?
Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system.
For how long have I used the solution?
I have been using Microsoft Azure API Management for approximately one year.
What do I think about the stability of the solution?
Microsoft Azure API Management is stable.
What do I think about the scalability of the solution?
Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel.
We have approximately 500 to 800 internal users using this solution with three applications in operation.
We do not have plans to increase usage.
How are customer service and support?
We have not contacted technical support. We have our own team.
How was the initial setup?
The cloud deployment of Microsoft Azure API Management could be better.
What about the implementation team?
Our team of 14 to 15 members implements and supports the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure API Management a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Technical Lead at a computer software company with 5,001-10,000 employees
Useful gateway, frequent updates, and high availability
Pros and Cons
- "The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls."
- "I rate the technical support from Microsoft Azure API Management a four out of five."
What is our primary use case?
Microsoft Azure API Management is used for making the API calls from our internal application to another available internal application or to the external third-party applications. It can be hosted in the public environment or it can be a client application to which we are making a call and teaching the information. This solution is useful for making the API calls between the application.
What is most valuable?
The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls.
Microsoft is releasing new features approximately every three to four months on each and every solution. Although it's not mandatory that we are using all the features of this particular solution because it depends on the business requirements. Whatever the features the Microsoft Azure API Management has, we are happy with them and we are using them.
The solution is secure and has all the components that we require. We are using the solution with the best practices.
For how long have I used the solution?
I have been using Microsoft Azure API Management for approximately one and a half years.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable solution, it has high availability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have used technical support once or twice a year. However, there is not much technical assistance required.
I rate the technical support from Microsoft Azure API Management a four out of five.
How was the initial setup?
The initial setup of Microsoft Azure API Management is straightforward. It took us approximately 30 minutes to complete.
I would rate the initial setup of Microsoft Azure API Management a four out of five.
What other advice do I have?
I rate Microsoft Azure API Management a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Cloud Solutions Architect at a tech services company with 51-200 employees
Easy to importing existing APIs, simple to deploy and configure
Pros and Cons
- "The ability to easily connect back to Service Fabric is the most important for us."
- "Microsoft Azure API Management should have the ability to allow multitenancy."
What is most valuable?
The ability to easily connect back to Service Fabric is the most important for us.
The importing of existing APIs is extremely easy. It's one of the better products.
The main benefit is that we are already on ExpressRoute. It is easy to integrate into our local network. Because we are mostly a Microsoft shop, we mostly use Azure API management because we don't want to run in different cloud providers right now since we are a financial company.
What needs improvement?
Microsoft Azure API Management should have the ability to allow multitenancy.
While the solution works well for us, I would like to see simple or integrated reporting built into the solution.
There is always room for improvement.
For how long have I used the solution?
I have been using Microsoft Azure API Management for two years.
What do I think about the stability of the solution?
Microsoft Azure API Management is extremely stable.
What do I think about the scalability of the solution?
Microsoft Azure API Management is very easy to scale.
How are customer service and support?
I don't have any prior experience. We haven't had any issues or needed to contact the product's technical support.
How was the initial setup?
The initial setup is straightforward. It is very easy to set up.
Because everything is automated directly from our pipelines, maintenance is a very small task that we require.
It is very easy to deploy, and configure.
What other advice do I have?
We are partners.
I would rate Microsoft Azure API Management an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: December 2025
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