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David Viana - PeerSpot reviewer
Cloud systems architect at Encamina
Real User
Top 5Leaderboard
Easy to install, provides good monitoring, and technical support but the API Gateway could be improved
Pros and Cons
  • "The most valuable feature of Microsoft Azure API Management is monitoring. When compared with Apigee, I prefer Microsoft Azure API Management."
  • "I would like to see more integration with other platforms, as well as increased security."

What is our primary use case?

Microsoft Azure API Management provides customers with customized solutions for various use cases and situations, allowing them to deploy their API strategy and products while also managing and protecting APIs.

It provides solutions for architecting, deploying, and monitoring APIs with other Azure services. 

Users can manage their complete API lifespan using Azure API Management.

What is most valuable?

The most valuable feature of Microsoft Azure API Management is monitoring.

When compared with Apigee, I prefer Microsoft Azure API Management.

What needs improvement?

When comparing the API Gateway of Microsoft Azure API Management with those of Apigee and Vital Mikram, which are other API management solutions, I prefer, Vital Mikram, the others are similar.

I would like to see more integration with other platforms, as well as increased security.

For how long have I used the solution?

I have been working with Microsoft Azure API Management for ten years.

Azure has both a certificate and a level certification.

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May 2025
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What do I think about the stability of the solution?

Microsoft Azure API Management is stable.

What do I think about the scalability of the solution?

Microsoft Azure API Management is a scalable solution.

We have ten users in our organization.

We have a team of five to ten technicians to maintain this solution per unit.

How are customer service and support?

Technical support is good.

How was the initial setup?

The initial setup is straightforward.

It was deployed very quickly.

What about the implementation team?

We deployed it ourselves. It was done in-house.

What's my experience with pricing, setup cost, and licensing?

The price is comparable.

In my opinion, it is similar to Apigee.

What other advice do I have?

I would rate Microsoft Azure API Management a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineer
Real User
Quick and easy to publish, but documentation lacking details
Pros and Cons
  • "The most valuable feature of Microsoft Azure API Management is the developer portal because it's very quick and easy to get something published."
  • "Microsoft Azure API Management could improve the documentation. The documentation feels like marketing information and not sufficient technical information. Your easiest option is to purchase services from a Microsoft partner and this is their marketing."

What is our primary use case?

Our company has some internal APIs and we use Microsoft Azure API Management to help keep everyone on the same page.

What is most valuable?

The most valuable feature of Microsoft Azure API Management is the developer portal because it's very quick and easy to get something published.

What needs improvement?

Microsoft Azure API Management could improve the documentation. The documentation feels like marketing information and not sufficient technical information. Your easiest option is to purchase services from a Microsoft partner and this is their marketing.

In a feature release, there could be a better Canary release. They have a release but you need to code it yourself.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately two and a half years.

What do I think about the scalability of the solution?

We have approximately 30 people using the solution in my company.

How are customer service and support?

The support from Microsoft Azure API Management is okay.

How was the initial setup?

The initial setup of Microsoft Azure API Management took us three days.

What about the implementation team?

We did the implementation of the solution in-house.

What's my experience with pricing, setup cost, and licensing?

We are paying standard fees to use Microsoft Azure API Management.

What other advice do I have?

My advice to others is before getting into the solution, it is best to be certified so that all of the details you would need to know that are not easily available online, you would be mindful. It is a very good solution, but some features feel hidden at best.

I rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
May 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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Kai Boon Giam - PeerSpot reviewer
Director at Data Connect Technologies Pte Ltd
Real User
Easy to set up, easy to expand, and has dynamic pricing
Pros and Cons
  • "It’s easy to set up."
  • "The cloud deployment performance could be better."

What is our primary use case?

We primarily use the solution for storage. It’s for a database backup.

What is most valuable?

We really like the scalability.

It’s easy to set up.

What needs improvement?

The cloud deployment performance could be better.

Technical support could use some improvement.

For how long have I used the solution?

I’ve been using the solution for three years.

What do I think about the stability of the solution?

It is stable. However, its performance is not better than an on-premises deployment.

What do I think about the scalability of the solution?

The solution can scale and is easy to expand. It’s actually quite impressive.

We have about ten clients using the solution.

How are customer service and support?

Technical support could be better. There’s a lot of bouncing around. It’s not orderly.

How was the initial setup?

It is a straightforward setup. The implementation is not difficult or complex. The deployment is quick as well. It only took two or three days to get everything up and running.

We have about five technical people who can handle the setup and implementation process.

What's my experience with pricing, setup cost, and licensing?

We are a Microsoft-managed partner, so we do have some pricing from the distributor.

The licensing is dynamic as it is based on cloud usage.

What other advice do I have?

I can recommend Azure Block Storage to other people. However, they need to have an open mind in order to use cloud storage.

I’d rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
VamsiMohan - PeerSpot reviewer
CTO at Huber
Real User
Top 5Leaderboard
Secure, integrate well with existing APIs, and has good technical support
Pros and Cons
  • "Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those."
  • "It should be easier to integrate."

What is our primary use case?

Microsoft Azure API Management is used for platform deployment, hosting, virtual servers, third-party integrations, and the Azure Marketplace.

What is most valuable?

Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those.

Microsoft Azure API Management is a secure solution.

What needs improvement?

It should be easier to integrate.

For how long have I used the solution?

We are in the process of migrating from Amazon AWS to Microsoft Azure API Management. We are just getting started, we have been using it for a few weeks.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution.

What do I think about the scalability of the solution?

Microsoft Azure API Management is definitely a scalable product.

It is not based on how many resources will be used, but we will be using three virtual machines from the Azure platform.

We plan to increase our usage.

How are customer service and support?

We are Microsoft partners, MSP, and we have our own service providers to support this activity.

Which solution did I use previously and why did I switch?

We use Google Workspaces and our platform is on Microsoft Azure.

Previously, we were using AWS EC2 Instances, but because we are a Microsoft MSP and also took into account the Active Directory capabilities and the Azure Marketplace, we decided to shift more to Azure.

How was the initial setup?

The initial setup is more or less straightforward.

It took a couple of weeks to complete the entire migration from Amazon AWS to Microsoft Azure API Management.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on an annual basis.

Which other solutions did I evaluate?

At the moment, we are not using CRM solutions but we are looking into Zoho CRM.

We had planned to use Salesforce, but we changed our minds and decided to use Zoho CRM instead.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Azure API Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Prabakaran SP - PeerSpot reviewer
Software Architect at a financial services firm with 1-10 employees
Real User
Top 20
Reasonably priced, and offers quick technical support
Pros and Cons
  • "Most of the features are valuable to me."
  • "I could that the UI could be improved."

What is most valuable?

Most of the features are valuable to me. We are actively exploring the monetization aspect of Azure, and we are also working on a proof of concept to accomplish this.

What needs improvement?

The only complication I encountered was configuring the authentication in the API Management. That was a little difficult for me, but it gets better after that.

I could that the UI could be improved. All services have the use of Visual Studio to do the coding and to change the configuration. It would be beneficial to include that with Microsoft Azure API Management.

For how long have I used the solution?

I have been working with Microsoft Azure API Management for more than two years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable product.

What do I think about the scalability of the solution?

It is easy to scale Microsoft Azure API Management.

How are customer service and support?

We have fast-track support from Microsoft, which we do receive.

We are satisfied with the technical support of Microsoft.

How was the initial setup?

The initial setup was simple, with no complications, other than the configuration of the authentication in the API Management.

What's my experience with pricing, setup cost, and licensing?

Since everyone is isocentric here, it is reasonable for me. Rather than getting complicated with other licensing, and other products' licensing. There are many, many different types of licensing available in other products, such as perpetual for ten users. If you want more than ten users, you'll have to pay a higher license fee. As a result, we are not falling into those kinds of traps. Previously, we had to pay as you go.

What other advice do I have?

I would rate Microsoft Azure API Management eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager, Engineering at GlobalLogic
Real User
Good user management with excellent configuration capabilities and decent stability
Pros and Cons
  • "The user management is pretty seamless."
  • "Technical support could be more flexible and try to meet the client's needs a bit more effectively."

What is most valuable?

The solution has pretty stable capabilities.

Their construction tool allows users to easily publish information about the API. It's basically just one click.

You can configure the subscription management onsite and link everything.

The developer portal that exposed the API documentation is great. You can just test the APIs in a very easy way. 

The web portal is useful. You can build a pretty comprehensive portal where users can sign in and you can basically leave the API there.

The API management provided offers good integration with different management systems, like OpenID, for example.

The user management is pretty seamless.

What needs improvement?

Pricing is definitely an aspect that can be improved. They should offer an additional free tier. For example, if there was a tier for new accounts created, it may help their services by getting people onboarded. Once you will give access to someone and they try it they'll see, "Okay, it works and you can pretty quickly add something on top of it". After that, the client will end up staying, and probably paying.

The cost is also complex in terms of calculating how much everything will ultimately be priced at. It's not straightforward as it takes into account multiple factors.

Technical support could be more flexible and try to meet the client's needs a bit more effectively.

The solution needs to provide more use cases so that we can refer them to clients. It will help answer any questions in relation to performance and load management.

For how long have I used the solution?

I've been using the solution for about a year at this point.

What do I think about the stability of the solution?

There are some bugs that exist in this construction tool for the developer portal. We are submitting these bugs to Azure, so they already know about it. Overall, it's pretty stable.

How are customer service and technical support?

In terms of Azure technical support, we've had no issues in regards to response times. They are prompt. However, in some particular cases, they unable to be flexible. For example, with MQTT blockers, while you might want another port, they might tell you to use the hosted solution in order to get them to configure it. We'd just like them to have more flexibility with requests like this.

In terms of corporate security nowadays, it's very important to be flexible. At the end of the day we get stuck in the bureaucracy. If they could practice flexibility, it would be better for their clients, who may not have the wiggle room on their end.  

That said, we're mostly satisfied with their level of service.

What's my experience with pricing, setup cost, and licensing?

The solution has a kind of calculator and it's not always straightforward to figure out the logic in pricing. There are lots of services that are managed in different ways. For a non-technical person, it's a nightmare to figure everything out.

At the end of the day, you have to build approximate pricing for the solution. According to my experiences in multiple projects, you do get preliminary pricing that is close to or the same as the estimate.  

What other advice do I have?

Right now, for a particular client, we're using a managed version of the solution, however, in the future, I foresee us hosting it somewhere in the cloud.

We're using the most up to date version of the solution.

Overall, the solution has a lot of great features. There are a few bugs here and there, however, a the end of the day, there's lots of value provided.

I'd rate the solution at an eight, on a scale from one to ten. It's got a rather high cost and still has some areas that need some improvement. Otherwise, I'd rate it higher.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Technical Solution Architect at liwa
Real User
Top 20
Good integration, stable, and responsive support
Pros and Cons
  • "The most valuable features are the API and integrations."
  • "The implementation has room for improvement and can be more user-friendly."

What is our primary use case?

We use the solution for API management.

What is most valuable?

The most valuable features are the API and integrations.

What needs improvement?

The implementation has room for improvement and can be more user-friendly.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

I give the stability an eight out of ten.

How are customer service and support?

The technical support team is good.

How would you rate customer service and support?

Positive

How was the initial setup?

I give the initial setup an eight out of ten. The deployment took one business day. We require two people to complete the implementation.

What about the implementation team?

The implementation is completed in-house.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions the cost is a seven out of ten.

What other advice do I have?

I give the solution an eight out of ten.

We have an Enterprise Agreement with Microsoft, so they are providing whatever support or help is needed.

For people that are already using other Microsoft Azure solutions, I recommend Microsoft Azure API Management.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
General Manager at HCL Technologies
Real User
Flexible, user-friendly, and has rich documentation and guides for configuration and usage
Pros and Cons
  • "What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it."
  • "What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms."

What is our primary use case?

We use Microsoft Azure API Management for integration. We use it for managing, monitoring, and integrating with other systems, for example, for asset management and monitoring tools. If we want to integrate or enable monitoring and management, we use Microsoft Azure API Management.

What is most valuable?

What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it.

What needs improvement?

What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms.

For how long have I used the solution?

I've been using Microsoft Azure API Management for the last six to eight months.

What do I think about the scalability of the solution?

Microsoft Azure API Management is a scalable solution. You can customize it, and you can also use your scripts with it.

How was the initial setup?

The installation process for Microsoft Azure API Management was easy.

What's my experience with pricing, setup cost, and licensing?

I don't remember licensing information or costs for Microsoft Azure API Management.

What other advice do I have?

Microsoft Azure API Management is used by over a hundred development teams for developing solutions, including integrations. Currently, there's no plan to increase its usage.

I would recommend the solution to other people who want to start using it.

I would rate Microsoft Azure API Management eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
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Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.