Our company uses the solution for API orchestration and UI management. We currently have 50,000 users.
Solution Architect at a computer software company with 1,001-5,000 employees
UI management is easy to use and technical support is very good
Pros and Cons
- "The UI management is very easy to use."
- "The API gateway can be very complex."
What is our primary use case?
What is most valuable?
The UI management is very easy to use.
The solution provides good management of API orchestrations.
Technical support is very good and moves very fast.
What needs improvement?
The API gateway can be very complex. We had difficulty managing end users for a very, very complex project.
I am not sure that another API gateway would have better handled this difficult project.
For how long have I used the solution?
I have been using the solution for four years.
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March 2026
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have a partnership with Microsoft. Their support is very good and moves very fast. They are available to us in a maximum of ten to twenty minutes.
How was the initial setup?
The setup is very easy and doesn't take long.
What about the implementation team?
We implemented the solution in-house.
Which other solutions did I evaluate?
I also use WSO2 and Kong. Of all the options, Kong is my preference because it is easier to use.
What other advice do I have?
The solution's support is very good.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager- Cloud & Virtualization at IIFL
Straightforward and basic deployment, initial preparations are minimized, with good stability
Pros and Cons
- "Everything is already available and ready to operate without a lot of preparation work."
- "Everything is already available and ready to operate without a lot of preparation work."
- "I would like to see more security features become available."
- "I would like to see more security features become available."
What is our primary use case?
We use Microsoft Azure API Management with our coding.
What is most valuable?
All we need to do is run our specific code because the dependencies are already there.
What needs improvement?
I would like to see more security features become available. For example, the integration on premises could be better. Things could be more user-friendly. Currently, the integration we work with is more complex than it needs to be.
For how long have I used the solution?
I have been using Microsoft Azure API Management for the past thirteen months.
What do I think about the stability of the solution?
I am finding Microsoft Azure API Management stable.
What do I think about the scalability of the solution?
Day by day we are increasing the usage of Microsoft Azure API Management.
How are customer service and support?
My current experience with technical support has been good.
Which solution did I use previously and why did I switch?
We were using DIS. We needed to install the run times, libraries, and install operating systems. We had to make a lot of initial preparations to get the process ready to operate. Now it is already available and ready to operate with Microsoft Azure API Management.
How was the initial setup?
I would rate the initial setup process a four out of five. The setup was basic and good.
What about the implementation team?
We do our implementation through one of our partners. The configuration was around fifteen to twenty minutes long.
What was our ROI?
There is no investment funding or upfront cost needed.
What's my experience with pricing, setup cost, and licensing?
There are no licensing fees we pay on a monthly basis.
Which other solutions did I evaluate?
We compared it with DIS because most of the time we were using DIS, for such kind of deployment.
What other advice do I have?
Many people are using the API, and it is a prominent feature currently being used. I would rate Microsoft Azure API Management an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Azure API Management
March 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,728 professionals have used our research since 2012.
Associate Technical Lead at SoftwareONE
Useful gateway, frequent updates, and high availability
Pros and Cons
- "The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls."
- "The solution is secure and has all the components that we require."
- "I rate the technical support from Microsoft Azure API Management a four out of five."
- "I rate the technical support from Microsoft Azure API Management a four out of five."
What is our primary use case?
Microsoft Azure API Management is used for making the API calls from our internal application to another available internal application or to the external third-party applications. It can be hosted in the public environment or it can be a client application to which we are making a call and teaching the information. This solution is useful for making the API calls between the application.
What is most valuable?
The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls.
Microsoft is releasing new features approximately every three to four months on each and every solution. Although it's not mandatory that we are using all the features of this particular solution because it depends on the business requirements. Whatever the features the Microsoft Azure API Management has, we are happy with them and we are using them.
The solution is secure and has all the components that we require. We are using the solution with the best practices.
For how long have I used the solution?
I have been using Microsoft Azure API Management for approximately one and a half years.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable solution, it has high availability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have used technical support once or twice a year. However, there is not much technical assistance required.
I rate the technical support from Microsoft Azure API Management a four out of five.
How was the initial setup?
The initial setup of Microsoft Azure API Management is straightforward. It took us approximately 30 minutes to complete.
I would rate the initial setup of Microsoft Azure API Management a four out of five.
What other advice do I have?
I rate Microsoft Azure API Management a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Lead at Infosys
I like the hybrid cloud capabilities
Pros and Cons
- "I like API Management's ability to do hybrid cloud stuff."
- "I prefer Microsoft products to the others out there because Microsoft has always catered to software developers as opposed to Amazon or Google, which do a lot of other things."
- "Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless. There should be less manual migration when several teams work together to publish code to the DevOps."
- "Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless."
What is most valuable?
I like API Management's ability to do hybrid cloud stuff.
What needs improvement?
Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless. There should be less manual migration when several teams work together to publish code to the DevOps.
For example, if you and I are working on the same application, and there are conflicts, you should be able to resolve those conflicts more easily. It shows you the conflicts, and you have to fix them yourself. Better conflict resolution with software migration is what I recommend.
For how long have I used the solution?
I've been working with Azure API Management for maybe five years in total.
What do I think about the stability of the solution?
Azure API Management is relatively stable.
What's my experience with pricing, setup cost, and licensing?
Azure is a pay-as-you-go model. You build out your virtual environment and pay a monthly price depending on CPU cores, storage, etc.
What other advice do I have?
I rate Azure API Management nine out of 10. I prefer Microsoft products to the others out there because Microsoft has always catered to software developers as opposed to Amazon or Google, which do a lot of other things. Microsoft has always had the best development toolsets, and it's better for application developers.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Huber
Secure, integrate well with existing APIs, and has good technical support
Pros and Cons
- "Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those."
- "Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those."
- "It should be easier to integrate."
- "It should be easier to integrate."
What is our primary use case?
Microsoft Azure API Management is used for platform deployment, hosting, virtual servers, third-party integrations, and the Azure Marketplace.
What is most valuable?
Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those.
Microsoft Azure API Management is a secure solution.
What needs improvement?
It should be easier to integrate.
For how long have I used the solution?
We are in the process of migrating from Amazon AWS to Microsoft Azure API Management. We are just getting started, we have been using it for a few weeks.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable solution.
What do I think about the scalability of the solution?
Microsoft Azure API Management is definitely a scalable product.
It is not based on how many resources will be used, but we will be using three virtual machines from the Azure platform.
We plan to increase our usage.
How are customer service and support?
We are Microsoft partners, MSP, and we have our own service providers to support this activity.
Which solution did I use previously and why did I switch?
We use Google Workspaces and our platform is on Microsoft Azure.
Previously, we were using AWS EC2 Instances, but because we are a Microsoft MSP and also took into account the Active Directory capabilities and the Azure Marketplace, we decided to shift more to Azure.
How was the initial setup?
The initial setup is more or less straightforward.
It took a couple of weeks to complete the entire migration from Amazon AWS to Microsoft Azure API Management.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on an annual basis.
Which other solutions did I evaluate?
At the moment, we are not using CRM solutions but we are looking into Zoho CRM.
We had planned to use Salesforce, but we changed our minds and decided to use Zoho CRM instead.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Azure API Management a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Technology - API & Microservices at Srijan technologies
Helps with API managment and integrates with CI/CD
Pros and Cons
- "The tool's most valuable feature is the integration of CI/CD with the API gateway."
- "Microsoft Azure API Management needs to improve stability."
What is our primary use case?
We use the solution for API management.
What is most valuable?
The tool's most valuable feature is the integration of CI/CD with the API gateway.
What needs improvement?
Microsoft Azure API Management needs to improve stability.
What do I think about the stability of the solution?
Microsoft Azure API Management is stable; I rate it an eight out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability a six to seven out of ten.
How was the initial setup?
The cloud-based version is not difficult to deploy. Microsoft Azure API Management's deployment depends on the API numbers customers want to onboard. It takes around four to six months.
What other advice do I have?
I rate Microsoft Azure API Management an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud systems architect at Encamina
Easy to install, provides good monitoring, and technical support but the API Gateway could be improved
Pros and Cons
- "The most valuable feature of Microsoft Azure API Management is monitoring. When compared with Apigee, I prefer Microsoft Azure API Management."
- "I would like to see more integration with other platforms, as well as increased security."
What is our primary use case?
Microsoft Azure API Management provides customers with customized solutions for various use cases and situations, allowing them to deploy their API strategy and products while also managing and protecting APIs.
It provides solutions for architecting, deploying, and monitoring APIs with other Azure services.
Users can manage their complete API lifespan using Azure API Management.
What is most valuable?
The most valuable feature of Microsoft Azure API Management is monitoring.
When compared with Apigee, I prefer Microsoft Azure API Management.
What needs improvement?
When comparing the API Gateway of Microsoft Azure API Management with those of Apigee and Vital Mikram, which are other API management solutions, I prefer, Vital Mikram, the others are similar.
I would like to see more integration with other platforms, as well as increased security.
For how long have I used the solution?
I have been working with Microsoft Azure API Management for ten years.
Azure has both a certificate and a level certification.
What do I think about the stability of the solution?
Microsoft Azure API Management is stable.
What do I think about the scalability of the solution?
Microsoft Azure API Management is a scalable solution.
We have ten users in our organization.
We have a team of five to ten technicians to maintain this solution per unit.
How are customer service and support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward.
It was deployed very quickly.
What about the implementation team?
We deployed it ourselves. It was done in-house.
What's my experience with pricing, setup cost, and licensing?
The price is comparable.
In my opinion, it is similar to Apigee.
What other advice do I have?
I would rate Microsoft Azure API Management a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Manager at a tech services company with 11-50 employees
Good for API management, with a decent basic tier and works well for companies with a Microsoft stack
Pros and Cons
- "The price is pretty reasonable for us."
- "The licensing tiers can be misleading."
What is most valuable?
The basic tier is pretty good.
It's publicly available API Management.
The price is pretty reasonable for us.
What needs improvement?
We need better integration with VNet.
It would be nice to not only configure it through the interface but also with an ARM template or something like that. Maybe it's possible, but it's not that easy to find.
It took us time to get used to the interface. Now that we run it, it's a little bit hard to have a testing environment and the production environment and keep it synced. If you can do that through a script, that would be far easier. However, there was a time thing on our side. We couldn't get it done, and in the end, we just set it up manually.
The licensing tiers can be misleading.
It would be ideal if there was a way to add monetization into the mix so that we could more easily sell our APIs.
For how long have I used the solution?
I started using the solution about three years ago, and I use it now and again on a few projects.
Which solution did I use previously and why did I switch?
We didn't have a previous solution.
How was the initial setup?
I wasn't directly involved with the implementation, and I'm not sure how long it took to deploy the product.
What about the implementation team?
Some of my colleagues implemented the solution. We did it ourselves using the documentation provided by Microsoft.
What's my experience with pricing, setup cost, and licensing?
We are using a basic tier.
For the things we do, it's reasonable in terms of cost. You can implement it in the developer solutions. That's basically more or less free. But if you implement VNET in it there, you can only upgrade it if you use premium, and premium is so expensive. That's just no fun. That was a little bit annoying since you think you have a good solution in your development environment, and then you are in production and need a premium tier to have the same configuration. We had to reconfigure some stuff.
Which other solutions did I evaluate?
We also looked at Apigee, and Apigee has some integrated features, however, Apigee was very complex to get started with. Apart from that, we are a Microsoft company, and we're on the Microsoft stack. It was more logical to keep everything in Azure. That's why we chose Azure API Management.
What other advice do I have?
We use Azure and it suits our case pretty well. It could be better, but we might also have to learn more. Currently, I would rate it at an eight out of ten for our use case. We might also want to use it in the future to sell subscriptions, which is not possible out of the box. You can configure subscriptions, yet you still have to do the whole selling and measuring and things like that. That's not fully integrated.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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