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Karthik-A - PeerSpot reviewer
Associate Manager at Accenture
Real User
Useful microservices, stable, but deployment could be better
Pros and Cons
  • "Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel."
  • "Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system."

What is our primary use case?

I'm in the telecom domain and I have used Microsoft Azure API Management in cost and order management in the order process.

What needs improvement?

Microsoft Azure API Management's most valuable features are the microservices we used to use. They were API callers to receive communication with the network and building system, to complete the request. The response would be through the processing system.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately one year.

What do I think about the stability of the solution?

Microsoft Azure API Management is stable.

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May 2025
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What do I think about the scalability of the solution?

Microsoft Azure API Management is 90 to 99 percent scalable. We have three instances running in parallel.

We have approximately 500 to 800 internal users using this solution with three applications in operation.

We do not have plans to increase usage.

How are customer service and support?

We have not contacted technical support. We have our own team.

How was the initial setup?

The cloud deployment of Microsoft Azure API Management could be better.

What about the implementation team?

Our team of 14 to 15 members implements and supports the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Azure API Management a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Associate Technical Lead at SoftwareONE
Vendor
Useful gateway, frequent updates, and high availability
Pros and Cons
  • "The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls."
  • "I rate the technical support from Microsoft Azure API Management a four out of five."

What is our primary use case?

Microsoft Azure API Management is used for making the API calls from our internal application to another available internal application or to the external third-party applications. It can be hosted in the public environment or it can be a client application to which we are making a call and teaching the information. This solution is useful for making the API calls between the application. 

What is most valuable?

The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls. 

Microsoft is releasing new features approximately every three to four months on each and every solution. Although it's not mandatory that we are using all the features of this particular solution because it depends on the business requirements. Whatever the features the Microsoft Azure API Management has, we are happy with them and we are using them.

The solution is secure and has all the components that we require. We are using the solution with the best practices.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately one and a half years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution, it has high availability.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

We have used technical support once or twice a year. However, there is not much technical assistance required.

I rate the technical support from Microsoft Azure API Management a four out of five.

How was the initial setup?

The initial setup of Microsoft Azure API Management is straightforward. It took us approximately 30 minutes to complete.

I would rate the initial setup of Microsoft Azure API Management a four out of five.

What other advice do I have?

I rate Microsoft Azure API Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Microsoft Azure API Management
May 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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Nicky Jooste - PeerSpot reviewer
Cloud Solutions Architect at Dotcom Software Solutions
Real User
Easy to importing existing APIs, simple to deploy and configure
Pros and Cons
  • "The ability to easily connect back to Service Fabric is the most important for us."
  • "Microsoft Azure API Management should have the ability to allow multitenancy."

What is most valuable?

The ability to easily connect back to Service Fabric is the most important for us.

The importing of existing APIs is extremely easy. It's one of the better products.

The main benefit is that we are already on ExpressRoute. It is easy to integrate into our local network. Because we are mostly a Microsoft shop, we mostly use Azure API management because we don't want to run in different cloud providers right now since we are a financial company.

What needs improvement?

Microsoft Azure API Management should have the ability to allow multitenancy.

While the solution works well for us, I would like to see simple or integrated reporting built into the solution.

There is always room for improvement.

For how long have I used the solution?

I have been using Microsoft Azure API Management for two years.

What do I think about the stability of the solution?

Microsoft Azure API Management is extremely stable.

What do I think about the scalability of the solution?

Microsoft Azure API Management is very easy to scale.

How are customer service and support?

I don't have any prior experience. We haven't had any issues or needed to contact the product's technical support.

How was the initial setup?

The initial setup is straightforward. It is very easy to set up.

Because everything is automated directly from our pipelines, maintenance is a very small task that we require.

It is very easy to deploy, and configure.

What other advice do I have?

We are partners.

I would rate Microsoft Azure API Management an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1229334 - PeerSpot reviewer
Senior Operational Technical Analyst at a construction company with 1,001-5,000 employees
Real User
Integrates with a third party and is stable and easy to install
Pros and Cons
  • "The stability and performance are good. It is easy to install, and it scales well too."
  • "It could be more user friendly for developers. It would be nice if developers could view things more easily."

What is our primary use case?

We use this solution to integrate with a third party with API integration.

What is most valuable?

So far, we are satisfied with the product. The stability and performance are good.

It is easy to install, and it scales well too.

The technical support is good, and we get prompt support.

What needs improvement?

It could be more user friendly for developers. It would be nice if developers could view things more easily.

For how long have I used the solution?

I've been using this solution for nearly six months.

It's a cloud-based solution.

What do I think about the stability of the solution?

So far, there's good stability, and we have not had any issues with it.

What do I think about the scalability of the solution?

Because it is on the Azure platform, it is always scalable and is easy to scale as well. If you want to use it more, then we can add more resources.

We started using Microsoft Azure API Management six months ago as a POC, and now it's online. We probably have about 30,000 users.

We hope to increase usage by moving all API onto API Management.

How are customer service and support?

Microsoft's technical support is good. We have the premium support package, so we get support straight away. 

How was the initial setup?

The initial setup is straightforward.

Because you need to define the API contract, initially it may take about two months. However, this is not due to the Microsoft product.

What about the implementation team?

We had our internal consultant handle the implementation. We had a team including an integration engineer.

What's my experience with pricing, setup cost, and licensing?

We pay for a yearly license.

What other advice do I have?

I would recommend Microsoft Azure API Management and would rate it at eight on a scale from one to ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Real User
Top 5Leaderboard
API management platform which offers scalability, stability, and easy integration
Pros and Cons
  • "Easy to integrate API management platform. It is a stable and scalable solution."
  • "Performance issues from this platform need to be sorted out."

What is our primary use case?

We are in the healthcare industry, so all the applications which are related to one hospital, it binds to Microsoft Azure API Management, and this is our use case for it.

What is most valuable?

I like the integration function of Microsoft Azure API Management. Integration of this solution is easy.

What needs improvement?

There's some area for improvement for this solution's performance. Sometimes it can be challenging. We're working with design patents and we're hoping to see the performance issues sorted out.

For how long have I used the solution?

We've been working with Microsoft Azure API Management for a year now.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable product, but we have not been able to test it yet on a multi-cloud environment.

What do I think about the scalability of the solution?

Microsoft Azure API Management is scalable. There are no issues with its scalability.

How are customer service and support?

Microsoft has a good technical support team. They are very helpful.

How was the initial setup?

Integration of this solution is easy. I won't call it an initial setup. It's an integration.

Which other solutions did I evaluate?

I was able to work with Apigee.

What other advice do I have?

We used Microsoft Azure API Management only in the Microsoft environment, but not in a multi-cloud environment.

Microsoft Azure API Management is cloud-based, in particular, it is a single cloud centered around Microsoft components and not on the Cross components.

I have no idea on how long it took to implement Microsoft Azure API Management. The testing and development team is the best resource on how long it took.

The number of users of this solution in the group I'm associated with is 300,000. Increasing the number of users will depend on the mergers and acquisitions, and how the group is doing.

For maintenance, we have a backend support team that handles application support. The major point is that if the API has a lot of issues, particularly in data silos, Microsoft Azure API Management has made it more convenient to manage those.

We're still trying and testing the integration function of this solution, and we're also trying to go deeper into its performance.

My rating for Microsoft Azure API Management is a nine out of ten.

I don't have any variance data with Apigee. Apigee is better than Microsoft. I have more numbers for Apigee compared to Microsoft.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1539345 - PeerSpot reviewer
Senior Solutions Architect at a manufacturing company with 10,001+ employees
Real User
Stable with fair pricing and good technical support
Pros and Cons
  • "The ease of use of the solution is excellent."
  • "In the API you need to delete the suffix. It is annoying that you need to have a suffix. We can add a suffix at the API level, not at the operation level, and that could be improved on."

What is our primary use case?

We primarily use the solution to manage our APIs.

What is most valuable?

The ease of use of the solution is excellent. It's a very user-friendly solution. 

The initial setup is quite straightforward. 

We found the solution to be very stable.

The solution can scale if you need it to.

Technical support is very helpful.

The solution has very fair pricing.

What needs improvement?

The lack of wording in the API could be improved. In the API you need to delete the suffix. It is annoying that you need to have a suffix. We can add a suffix at the API level, not at the operation level, and that could be improved on.

There are a couple of features that are lagging.

For how long have I used the solution?

I've been working with the solution for five years or so. It's been a few years at this point. 

What do I think about the stability of the solution?

We have found the solution to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance is reliable. 

What do I think about the scalability of the solution?

The solution scales well. If a company needs to expand it, it can do so with relative ease.

We have about 15-20 users on the solution so far.

How are customer service and technical support?

Technical support has been very good. They are quite helpful and responsive. We are very satisfied with the level of support provided to us.

How was the initial setup?

The initial setup is straightforward. A company shouldn't have any problems during the process.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is very fair. It's not overly expensive. It offers very good value.

What other advice do I have?

We are Microsoft partners.

I'd recommend the solution to other individuals and organizations. Overall, I've been quite satisfied with its capabilities.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1447569 - PeerSpot reviewer
Solution Architect at a sports company with 201-500 employees
Real User
Good API hosting and management and very stable
Pros and Cons
  • "The API management and the hosting of the API platform are great."
  • "The documentation could be improved for the customer."

What is our primary use case?

We have company-wide APIs which are hosted in Niger, and some of the external clients access the applications via the API, and we provide the post-data information. The clients get their data from our larger API.

What is most valuable?

The way the API management handles the calls and call throttling is excellent. 

The API management and the hosting of the API platform are great.

What needs improvement?

We haven't used API model that much, so I'm not in a good position to say recommendations as we are still exploring the Azure API management. We need more time to fully take in the solution before pointing our its flaws.

The documentation could be improved for the customer. The instructions on the district API and the initial stages of working with the solution need to be documented better so that users are more informed and they can have an improved experience.

For how long have I used the solution?

I've been using the solution for three years now.

What do I think about the stability of the solution?

The stability of the solution is good. We haven't had any issues. I can't recall bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability of the solution is very good. If a company needs to expand it, it should be able to do so quite easily.

Currently, we have between 500-600 users in our organization on the solution.

How are customer service and technical support?

We haven't really used technical support too often. Therefore, I can't really speak to their level of knowledge or responsiveness to issues.

Which solution did I use previously and why did I switch?

We previously used IBM Open Shift. We switched due to the fact that the company was going to Azure and we didn't want multiple clients.

How was the initial setup?

The initial setup isn't too difficult and doesn't take too long. You need to handle it to have the management gateway. Of course, every time it is deployed, then it needs to be configured to work with API. That could take some time.

For the deployment and maintenance, the size of the team you need depends on the project. We had a couple of developers on ours, for example.

What about the implementation team?

I assisted with the implementation. I tend to handle it myself.

What's my experience with pricing, setup cost, and licensing?

It's my understanding that the licensing is very clear. However, I'm not involved in it in any way, and therefore, I'm not sure what the cost structure is. 

What other advice do I have?

We're just a customer. 

We do plan to continue to use the product going forward.

I'm not sure if I would recommend the solution. It depends on how their organization and architecture is, and if they're doing on-prem or cloud, depending on the requirement. It's very hard to say.

That said, I would rate it overall at eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Dharani Chennakesavalu - PeerSpot reviewer
Director of Technology - API & Microservices at Srijan technologies
Real User
Top 10
Helps with API managment and integrates with CI/CD
Pros and Cons
  • "The tool's most valuable feature is the integration of CI/CD with the API gateway."
  • "Microsoft Azure API Management needs to improve stability."

What is our primary use case?

We use the solution for API management. 

What is most valuable?

The tool's most valuable feature is the integration of CI/CD with the API gateway. 

What needs improvement?

Microsoft Azure API Management needs to improve stability. 

What do I think about the stability of the solution?

Microsoft Azure API Management is stable; I rate it an eight out of ten. 

What do I think about the scalability of the solution?

I rate the product's scalability a six to seven out of ten. 

How was the initial setup?

The cloud-based version is not difficult to deploy. Microsoft Azure API Management's deployment depends on the API numbers customers want to onboard. It takes around four to six months. 

What other advice do I have?

I rate Microsoft Azure API Management an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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