We use the solution for API management.
Good integration, stable, and responsive support
Pros and Cons
- "The most valuable features are the API and integrations."
- "The implementation has room for improvement and can be more user-friendly."
What is our primary use case?
What is most valuable?
The most valuable features are the API and integrations.
What needs improvement?
The implementation has room for improvement and can be more user-friendly.
For how long have I used the solution?
I have been using the solution for one year.
Buyer's Guide
Microsoft Azure API Management
May 2026
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What do I think about the stability of the solution?
I give the stability an eight out of ten.
How are customer service and support?
The technical support team is good.
How was the initial setup?
I give the initial setup an eight out of ten. The deployment took one business day. We require two people to complete the implementation.
What about the implementation team?
The implementation is completed in-house.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions the cost is a seven out of ten.
What other advice do I have?
I give the solution an eight out of ten.
We have an Enterprise Agreement with Microsoft, so they are providing whatever support or help is needed.
For people that are already using other Microsoft Azure solutions, I recommend Microsoft Azure API Management.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Architect at YASH Technologies
Great API management functions with very good resources
Pros and Cons
- "I like the API Management functions."
- "There are a lot of competitors in the market that provide the same kind of services but I think cost-wise and resource-wise, Microsoft is ahead and I recommend this product to our customers."
- "It can be quite complex, somewhat lacking in flexibility."
- "In terms of the flexibility of API Management, it's quite a complex solution when compared with Apigee."
What is our primary use case?
My primary use case is for Logic Apps events as well as for API Management functions provided by Azure. We are implementation partners and I'm a business architect.
What is most valuable?
I like the API management functions.
What needs improvement?
In terms of the flexibility of API Management, it's quite a complex solution when compared with Apigee. If they could come up with an easy way of enhancing, that would be a great help, particularly for those consulting.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We deployed a Kubernetes instance so that we can scale.
How are customer service and support?
The technical support is great, they help us out whenever we need it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
From previous experience, I know that Apigee is more flexible than Azure API.
How was the initial setup?
The initial setup is not so straightforward and really depends on the landscape. If a customer has different business streams such as credit cards, debit cards, payment accounts and credit accounts it can be more complicated. Things have improved recently. Previously, a deployment could have taken up to 18 months. We can now do a similar implementation in around six to eight months.
What other advice do I have?
There are a lot of competitors in the market that provide the same kind of services but I think cost-wise and resource-wise, Microsoft is ahead and I recommend this product to our customers. That said, there are some functions we don't currently have. It's okay for a mid-size organization but for larger-scale deployments, it's lacking in some areas. As a result, I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Azure API Management
May 2026
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,099 professionals have used our research since 2012.
General Manager at HCL Technologies
Flexible, user-friendly, and has rich documentation and guides for configuration and usage
Pros and Cons
- "What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it."
- "What I like most about Microsoft Azure API Management is that it's flexible and user-friendly, and the solution also has rich documentation and guides available, so users can configure and use it."
- "What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms."
- "What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms."
What is our primary use case?
We use Microsoft Azure API Management for integration. We use it for managing, monitoring, and integrating with other systems, for example, for asset management and monitoring tools. If we want to integrate or enable monitoring and management, we use Microsoft Azure API Management.
What is most valuable?
What I like most about Microsoft Azure API Management is that it's flexible and user-friendly. The solution also has rich documentation and guides available, so users can configure and use it.
What needs improvement?
What would make Microsoft Azure API Management better are more APIs. They keep updating their APIs, but it would be better if the solution had more APIs for the services and more integration with other platforms.
For how long have I used the solution?
I've been using Microsoft Azure API Management for the last six to eight months.
What do I think about the scalability of the solution?
Microsoft Azure API Management is a scalable solution. You can customize it, and you can also use your scripts with it.
How was the initial setup?
The installation process for Microsoft Azure API Management was easy.
What's my experience with pricing, setup cost, and licensing?
I don't remember licensing information or costs for Microsoft Azure API Management.
What other advice do I have?
Microsoft Azure API Management is used by over a hundred development teams for developing solutions, including integrations. Currently, there's no plan to increase its usage.
I would recommend the solution to other people who want to start using it.
I would rate Microsoft Azure API Management eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Technical Lead at SoftwareONE
Useful gateway, frequent updates, and high availability
Pros and Cons
- "The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls."
- "The solution is secure and has all the components that we require."
- "I rate the technical support from Microsoft Azure API Management a four out of five."
- "I rate the technical support from Microsoft Azure API Management a four out of five."
What is our primary use case?
Microsoft Azure API Management is used for making the API calls from our internal application to another available internal application or to the external third-party applications. It can be hosted in the public environment or it can be a client application to which we are making a call and teaching the information. This solution is useful for making the API calls between the application.
What is most valuable?
The Application Gateway we have found to be the most useful in Microsoft Azure API Management. We have integrated the Microsoft Azure API Management with Application Gateway. Application Gateway is a type of load balancer that we are using for the high availability of our API calls.
Microsoft is releasing new features approximately every three to four months on each and every solution. Although it's not mandatory that we are using all the features of this particular solution because it depends on the business requirements. Whatever the features the Microsoft Azure API Management has, we are happy with them and we are using them.
The solution is secure and has all the components that we require. We are using the solution with the best practices.
For how long have I used the solution?
I have been using Microsoft Azure API Management for approximately one and a half years.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable solution, it has high availability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have used technical support once or twice a year. However, there is not much technical assistance required.
I rate the technical support from Microsoft Azure API Management a four out of five.
How was the initial setup?
The initial setup of Microsoft Azure API Management is straightforward. It took us approximately 30 minutes to complete.
I would rate the initial setup of Microsoft Azure API Management a four out of five.
What other advice do I have?
I rate Microsoft Azure API Management a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Lead at Infosys
I like the hybrid cloud capabilities
Pros and Cons
- "I like API Management's ability to do hybrid cloud stuff."
- "I prefer Microsoft products to the others out there because Microsoft has always catered to software developers as opposed to Amazon or Google, which do a lot of other things."
- "Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless. There should be less manual migration when several teams work together to publish code to the DevOps."
- "Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless."
What is most valuable?
I like API Management's ability to do hybrid cloud stuff.
What needs improvement?
Some of the DevOps stuff could be easier to work with. The migration paths are a little complicated, and moving code around could be more seamless. There should be less manual migration when several teams work together to publish code to the DevOps.
For example, if you and I are working on the same application, and there are conflicts, you should be able to resolve those conflicts more easily. It shows you the conflicts, and you have to fix them yourself. Better conflict resolution with software migration is what I recommend.
For how long have I used the solution?
I've been working with Azure API Management for maybe five years in total.
What do I think about the stability of the solution?
Azure API Management is relatively stable.
What's my experience with pricing, setup cost, and licensing?
Azure is a pay-as-you-go model. You build out your virtual environment and pay a monthly price depending on CPU cores, storage, etc.
What other advice do I have?
I rate Azure API Management nine out of 10. I prefer Microsoft products to the others out there because Microsoft has always catered to software developers as opposed to Amazon or Google, which do a lot of other things. Microsoft has always had the best development toolsets, and it's better for application developers.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Country Manager BeLux, UK&Ireland at AppyThings
Competitively priced solution with excellent authentication and authorization
Pros and Cons
- "The mediation and translation from SOAP to REST technology makes it possible to open up legacy systems that couldn't be opened before."
- "The ROI on API management as a concept metric that we are using in conversations is that we can reduce integration lead times by 90%."
- "When you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price."
- "When you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price."
What is our primary use case?
The main uses of this solution are sharing data, internal integrations, and combining different backend services into one API proxy. In the latter case, we extract the whole complexity of the integration, and after the work is done, there's a proxy available that can be used and reused by API consumers.
What is most valuable?
The most valuable features are authentication and authorization. I would also argue that the mediation and translation from SOAP to REST technology is equally important because it makes it possible to open up legacy systems that couldn't be opened before.
What needs improvement?
An improvement would be to provide more information about additional prices and the onboarding process.
For how long have I used the solution?
I've been using this solution since 2016.
What do I think about the stability of the solution?
Azure is very much stable.
What do I think about the scalability of the solution?
This solution is very scalable.
How was the initial setup?
You really need an expert to onboard the solution because it comes with more complexity than you might think. Also, internal teams often start playing with the solution during onboarding instead of sticking to best practices, which can result in having to start the process over again.
What was our ROI?
The ROI on API management as a concept metric that we are using in conversations is that we can reduce integration lead times by 90%. So, where an integration would take a hundred days before, we can deliver that same integration in ten days after implementing Azure.
What's my experience with pricing, setup cost, and licensing?
Azure's pricing is very competitive compared to platforms like Apigee and MuleSoft. However, when you start with Azure API management, you also need to onboard the Azure console and the Azure cloud environment, which comes with a price.
What other advice do I have?
Azure is the best-priced quality solution in the market. If you have business-critical processes running over API management, I would advise installing managed services either internally or from a partner to have that very close follow-up. I rate this solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CTO at Huber
Secure, integrate well with existing APIs, and has good technical support
Pros and Cons
- "Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those."
- "Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those."
- "It should be easier to integrate."
- "It should be easier to integrate."
What is our primary use case?
Microsoft Azure API Management is used for platform deployment, hosting, virtual servers, third-party integrations, and the Azure Marketplace.
What is most valuable?
Without a doubt, it has a very robust, strong marketplace where we can directly integrate with existing APIs and begin working on those.
Microsoft Azure API Management is a secure solution.
What needs improvement?
It should be easier to integrate.
For how long have I used the solution?
We are in the process of migrating from Amazon AWS to Microsoft Azure API Management. We are just getting started, we have been using it for a few weeks.
What do I think about the stability of the solution?
Microsoft Azure API Management is a stable solution.
What do I think about the scalability of the solution?
Microsoft Azure API Management is definitely a scalable product.
It is not based on how many resources will be used, but we will be using three virtual machines from the Azure platform.
We plan to increase our usage.
How are customer service and support?
We are Microsoft partners, MSP, and we have our own service providers to support this activity.
Which solution did I use previously and why did I switch?
We use Google Workspaces and our platform is on Microsoft Azure.
Previously, we were using AWS EC2 Instances, but because we are a Microsoft MSP and also took into account the Active Directory capabilities and the Azure Marketplace, we decided to shift more to Azure.
How was the initial setup?
The initial setup is more or less straightforward.
It took a couple of weeks to complete the entire migration from Amazon AWS to Microsoft Azure API Management.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on an annual basis.
Which other solutions did I evaluate?
At the moment, we are not using CRM solutions but we are looking into Zoho CRM.
We had planned to use Salesforce, but we changed our minds and decided to use Zoho CRM instead.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Azure API Management a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Solutions Architect at Dotcom Software Solutions
Easy to importing existing APIs, simple to deploy and configure
Pros and Cons
- "The ability to easily connect back to Service Fabric is the most important for us."
- "Microsoft Azure API Management is extremely stable."
- "Microsoft Azure API Management should have the ability to allow multitenancy."
- "Microsoft Azure API Management should have the ability to allow multitenancy."
What is most valuable?
The ability to easily connect back to Service Fabric is the most important for us.
The importing of existing APIs is extremely easy. It's one of the better products.
The main benefit is that we are already on ExpressRoute. It is easy to integrate into our local network. Because we are mostly a Microsoft shop, we mostly use Azure API management because we don't want to run in different cloud providers right now since we are a financial company.
What needs improvement?
Microsoft Azure API Management should have the ability to allow multitenancy.
While the solution works well for us, I would like to see simple or integrated reporting built into the solution.
There is always room for improvement.
For how long have I used the solution?
I have been using Microsoft Azure API Management for two years.
What do I think about the stability of the solution?
Microsoft Azure API Management is extremely stable.
What do I think about the scalability of the solution?
Microsoft Azure API Management is very easy to scale.
How are customer service and support?
I don't have any prior experience. We haven't had any issues or needed to contact the product's technical support.
How was the initial setup?
The initial setup is straightforward. It is very easy to set up.
Because everything is automated directly from our pipelines, maintenance is a very small task that we require.
It is very easy to deploy, and configure.
What other advice do I have?
We are partners.
I would rate Microsoft Azure API Management an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: May 2026
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