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SooryanarayanHegde - PeerSpot reviewer
Azure Technical Architect Consultant at Tata Consultancy
Real User
Scales well, easy configuration, and quality support
Pros and Cons
  • "The most valuable features of Microsoft Azure API Management are the easy configuration and deployment with automation."
  • "There is a limitation of 32 kb of data in the APIs. Having the limitation increase would be a benefit."

What is our primary use case?

We are using Microsoft Azure API Management to host APIs.

What is most valuable?

The most valuable features of Microsoft Azure API Management are the easy configuration and deployment with automation.

What needs improvement?

There is a limitation of 32 kb of data in the APIs. Having the limitation increase would be a benefit.

For how long have I used the solution?

I have been using Microsoft Azure API Management for approximately four years.

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August 2025
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What do I think about the stability of the solution?

This is the best service we have used within Azure and it has high availability.

I rate the stability of Microsoft Azure API Management a ten out of ten.

What do I think about the scalability of the solution?

The scalability of Microsoft Azure API Management is great. We only have some issues with the high costs.

We have approximately 100 people using the solution.

I rate the scalability of Microsoft Azure API Management a ten out of ten.

How are customer service and support?

We have a dedicated team that supports us from Microsoft. It is excellent.

I rate the support from Microsoft Azure API Management a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used other similar solutions.

How was the initial setup?

The initial setup of Microsoft Azure API Management is straightforward. However, we had an issue with the DSTV upgrade. It has its own logic of what to decide. 

The full implementation process of the solution takes time, approximately six hours.

To deploy Microsoft Azure API Management, we utilize TerraForm to incorporate modules that cover all departments. These modules have already been created, so we simply provide the necessary parameters and execute the pipeline. Consequently, we do not rely on the Azure portal for this process and instead rely solely on Azure automation.

I rate the initial setup of Microsoft Azure API Management a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is highly expensive. Our customers worry about the costs. The price should be a lot less. 

We are using the premium license.

I rate the price of Microsoft Azure API Management a seven out of ten.

What other advice do I have?

The solution has provided us with a great overall solution in many areas, such as security, deployment, and integrations.

I rate Microsoft Azure API Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
SHANMUGASUNDARAM S - PeerSpot reviewer
Technical Manager at Amadeus
MSP
Stable solution with good scalability
Pros and Cons
  • "The product gives API gateway-related features, like throttling, which are easy to use and low-code/no-code."
  • "There is room for improvement in the user interface and workflow for hosting APIs, especially third-party APIs."

What is our primary use case?

Since we built our product around APM, our clients use it directly. They find APM to be a simple and straightforward solution that fulfills all their API management needs.

Our clients use APM because it's a SaaS-based solution that comes with Azure Stack-managed services, making it easy for us to use and fulfill all their use cases.

How has it helped my organization?

We are actually partners. We built our product on top of APM and provide it to our customers.

What is most valuable?

API gateway-related features were fulfilled by APIM. So those features, we are completely leveraging for our solution, like throttling. It is fair and easy. It's a low-code, no-code model of API hosting.

What needs improvement?

There is room for improvement in the user interface and workflow for hosting APIs, especially third-party APIs. 

Another area of improvement is the pricing model. The solution has an add-on cost, and if we want to leverage some of the features, we are forced to buy it. So, cost-wise, it's not ideal.

For how long have I used the solution?

I have been working with this solution for one and a half years. There isn't really a specific version since it's a managed service in the cloud. However, with Apigee, there are different versions available, as it can be hosted on-premises. But for APM, it's only available in Azure as a managed service.

What do I think about the stability of the solution?

I would rate stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. It can host it in different regions, and we can point to the same set of backups and try to expose the APIs. Our current customers are in the medium category that's why I rated scalability a nine. 

How are customer service and support?

We have a strategic partner for technical support, and they are very responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate the initial setup an eight out of ten, where one is difficult and ten is easy. Previously, we were using Apigee, so comparing it to that, it's cloud-specific and opens the gateway. So there were some challenges.

What about the implementation team?

The deployment was quick. The deployment of this product was managed by a manager, so once you set it up, it has a quick turnaround time. 

We used the Azure deployment model and followed the recommended steps for posting the APIs, and also followed the Azure recommended layer for deployment.

What's my experience with pricing, setup cost, and licensing?

Compared to Apigee, which is a one-time cost for on-prem, this solution is cloud-specific and a managed service. So cost-wise, it's comparatively expensive. I would rate it eight out of ten, where one is low and ten is high. 

Moreover, there are additional costs to the standard licensing fees. We have to purchase four to five managed services around API to use it. For example, we use the express route and key vault, and we have to purchase those features along with API.

Which other solutions did I evaluate?

We explored different options and found that APM was the most suitable for our scenarios.

What other advice do I have?

Overall, I would rate it eight out of ten. The reason is, as I mentioned earlier, it is best suited for our use case. One reason is that the product is only available in Azure. So, we are leveraging multiple managed services and building the product around that. Additionally, we select it according to the customer's needs. The hosting API workflow needs to be improved.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Microsoft Azure API Management
August 2025
Learn what your peers think about Microsoft Azure API Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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Gabriel Anderson - PeerSpot reviewer
Sr Software Engineer at a engineering company with 10,001+ employees
Real User
Its most valuable feature is the ability to create policies and you can develop anything with them
Pros and Cons
  • "It's easier to use and has more features than Google."
  • "Azure is our most expensive resource; it's costly."

What is our primary use case?

We use the solution to manage the APIs of the legacy app in on-premises systems at our organization. We use the solution for security purposes. It lets us put restrictions on who can consume the APIs. Also, we can keep a check on the dashboard for requests and the health of the APIs.

How has it helped my organization?

We are using Azure API Management as a platform. We have a ServiceNow instance. We connect it to the internet to have an internal connection network through on-premises systems. Here, we need to expose our APIs to security. So we take the help of Azure API Management for security purposes. Also, we can use dashboards to get information about API requests.

What is most valuable?

The solution's most valuable feature is the ability to create policies. You can customize the business and security rules directly with it instead of creating new systems for managing the same. With this policy, you can develop anything with them.

What needs improvement?

It is a good solution. The latest versions of Azure API Management have included many new features. At the moment, our APIs don't follow the RESTful concepts. So, we face a challenge at the initial stage of the project. We need to get cache policy requests. We have to develop rules internally for cache requests with the policy methods. So many other companies must be needing this feature. They should work on it in Azure API Management's following versions. 

For how long have I used the solution?

We have been using the solution for four years now.

What do I think about the stability of the solution?

It is a stable solution, but updates don't work.

What do I think about the scalability of the solution?

We have more than 400 developers and more than 1,000,000 consumers using this tool.

How are customer service and support?

We have a technical consultant. Microsoft support is excellent. They offer a good support solution.

Which solution did I use previously and why did I switch?

I didn't know about any other API Management solution before, but I had read about the Apigee from Google. Azure is better as it's easier to use and has more features than Google.

How was the initial setup?

It takes work. One needs to learn about this tool, the policies, and how to work with them.

What about the implementation team?

We have consulting companies that help us. The API Management is simple to deploy. We have instances for the production, developer, and staging environments. We have three instances, and the APIs also come with ARM templates. We have a central repository of Azure. Creating a new instance takes a long time, but implementing a new API is faster.

What's my experience with pricing, setup cost, and licensing?

The solution comes with a standard license. Its price is one of its drawbacks. Some costs need to be more affordable for us. Frankly, Azure is our most expensive resource; it's costly.

What other advice do I have?

The solution is very easy to maintain. With it, we can integrate all other products and easily manage them. We have all the interactions in the same cloud.

In API Management, we have segmented consumers' APIs and secrets' APIs. We have global secrets and patents. It is easy to use after you learn and research about the tool. So, one must learn about this tool before implementing it or have a consultant to help with the initial feedback and organizing API products.

I would like to rate the solution as an eight as the price is not low, and it becomes difficult to afford it. It's easy to use, but it could have been easier.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Dinesh Venkates - PeerSpot reviewer
Consultant at Fujitsu
MSP
Top 5
Easy-to-deploy API management system with valuable automation capabilities
Pros and Cons
  • "The solution has significantly improved our organization by providing a user-friendly and easy-to-deploy API management system."
  • "The solution's deployment process could be slightly improved in terms of time. Additionally, they should enhance AI capabilities and more advanced integration features with other platforms."

What is our primary use case?

We use the platform to configure API connectors with authentication and generate reports. We utilize it within a private cloud environment as part of our system integration services, providing these services to other users.

How has it helped my organization?

The solution has significantly improved our organization by providing a user-friendly and easy-to-deploy API management system.

What is most valuable?

The platform's most valuable features are its rule-based permissions and comprehensive API lifecycle management capabilities.

What needs improvement?

The solution's deployment process could be slightly improved in terms of time. Additionally, they should enhance AI capabilities and more advanced integration features with other platforms.

For how long have I used the solution?

I have been using Microsoft Azure API Management for six years.

What do I think about the stability of the solution?

The product is stable. We haven't encountered any stability-related issues. 

What do I think about the scalability of the solution?

The product is scalable. 

Which solution did I use previously and why did I switch?

We have used different solutions in the past.

How was the initial setup?

The initial setup was straightforward and user-friendly.

What about the implementation team?

We implemented the product with the help of our in-house team. 

What was our ROI?

We have seen significant financial benefits after using the product. Moving to the cloud offers many advantages.

What's my experience with pricing, setup cost, and licensing?

The product pricing is reasonable. 

Which other solutions did I evaluate?

We evaluated other options, including solutions from AWS and Google Cloud. However, Microsoft Azure API Management stood out for its feature set and easy integration with our existing infrastructure.

What other advice do I have?

We use the platform for all acquisitions and system management, automating various processes. Our API server is integrated into our cloud system ensuring everything is documented in a single query.

I rate it a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager, Integration Operation at ManpowerGroup
Real User
Top 5
A hybrid, multicloud management platform for APIs across all environments
Pros and Cons
  • "It is easy to use."
  • "They need to work on the third party integrations."

What is most valuable?

It is easy to use. 

What needs improvement?

They need to work on the third party integrations. 

For how long have I used the solution?

I have experience with Microsoft Azure API Management. 

How are customer service and support?

The technical support team is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. 

What's my experience with pricing, setup cost, and licensing?

Microsoft is competitively priced. 

What other advice do I have?

Overall, I would rate the solution a seven out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Reetesh  Sahay - PeerSpot reviewer
Technical Project Manager at MindTree
Real User
A hybrid, multicloud management platform for Epics and Functions with a useful DevOps integration
Pros and Cons
  • "Microsoft Azure API Management is better because it has a DevOps integration by default."
  • "It would be better if it were easier to transition to Azure from JIRA. For example, different nomenclature must be performed when you shift to Azure from JIRA. JIRA's storage, tasks, and ethics are treated differently from Azure. Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. If someone has to get into the nomenclature, then there can be different tasks from clients, and here, they may be treated as functions. JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between ethics and a function and a story are different, and people may have to learn to adapt to the new nomenclature."

What is our primary use case?

We use this product for Epics, Story and Function Management for Products and Accelerator Development, Deployment and Operations Management.

How has it helped my organization?

This is a One Place solution for the majority of needs in an IT and Software development environment.

What is most valuable?

Microsoft Azure API Management is better because it has a DevOps integration by default.

What needs improvement?

It would be better if it were easier to transition to Azure from JIRA. For example, there are different nomenclature that must be addressed when you shift to Azure from JIRA. JIRA's storage, tasks, and epics are treated differently from Azure. 

Here they might become functions, which is not an option in JIRA because that nomenclature difference is there. 

JIRA has sub-tasks, but sub-tasks don't exist in Azure. The nomenclature and the linking between Epics and a function and a story are different, and people may have to learn to adapt to the new nomenclature.

For how long have I used the solution?

I have been using Microsoft Azure Project Management for about Two and a half years.

What do I think about the stability of the solution?

Microsoft Azure API Management is pretty stable. We are Microsoft gold partners, so we have not faced any issues until now.

What do I think about the scalability of the solution?

Microsoft Azure API Management is scalable. The Microsoft platform supports my organization, which is 35,000 employees strong.

How are customer service and support?

Technical support is pretty good. 

Which solution did I use previously and why did I switch?

We were using JIRA which can be enhanced by using third-party tools, this is a costly business so we shifted to the Microsoft platform, which was integrated for development as well as management. So that's a better way of doing things.

How was the initial setup?

The initial setup is straightforward. It was an organization-wide integration, so we have never faced any issues.

What's my experience with pricing, setup cost, and licensing?

It's free for less than ten users. If you want to go beyond that, its paid. But when you use all features of Azure its a very cost effective solution.

Costs depend on the size, complexity, usage, and what facility you want to integrate. So, we use Microsoft Azure and have the entire DevOps and Visual Studio on the cloud. We get all enterprise flavor with very optimum cost, when compared to multivendor environment.

What other advice do I have?

I would tell potential users to go for it. It's a good platform. Even though the ecosystem may not be that strong, it's a better option for a software development company. You can explore other options to save some bucks if you are not into software development. However, for an IT company, Microsoft Azure is the better option.

On a scale from one to ten, I would give Microsoft Azure API Management an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Gourav Kaila - PeerSpot reviewer
Product Lead at Optum
Real User
Top 10
Ideal for enterprise implementation and integrations across different platforms
Pros and Cons
  • "Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation."
  • "The solution's integration suite needs improvement."

What is our primary use case?

We've been using Microsoft Azure API Management for integrations across different platforms.

What is most valuable?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation.

What needs improvement?

The solution's integration suite needs improvement.

For how long have I used the solution?

I have been using Microsoft Azure API Management for 2 years.

What do I think about the stability of the solution?

Microsoft Azure API Management is a stable solution.

What do I think about the scalability of the solution?

Microsoft Azure API Management is a scalable solution.

Which solution did I use previously and why did I switch?

We have previously used a lot of solutions, including GCP (Google Cloud Platform).

How was the initial setup?

The solution's initial setup is pretty straightforward. However, more public documentation could have been available from other open communities. The solution is still being improved, and insufficient documentation is available on public forums.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven or seven and a half out of ten.

What other advice do I have?

Microsoft Azure API Management is a good, comprehensive solution for enterprise implementation. Therefore, big organizations should definitely consider using it.

Overall, I rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Pardhasaradhy Kolachina - PeerSpot reviewer
Principal Architect at Fracral
Real User
Top 5
Can be used for integration across multiple services and API marketplace solutions
Pros and Cons
  • "The most valuable features of the solution are its importing and publishing."
  • "The solution’s security and performance could be improved."

What is our primary use case?

Microsoft Azure API Management is used for integration across multiple services, API marketplace solutions, and information exchange solutions.

What is most valuable?

The most valuable features of the solution are its importing and publishing.

What needs improvement?

The solution’s security and performance could be improved.

For how long have I used the solution?

I have been using Microsoft Azure API Management for four to five years.

What do I think about the stability of the solution?

I rate Microsoft Azure API Management an eight out of ten for stability.

What do I think about the scalability of the solution?

Our clients for the solution are small, medium and enterprise businesses.

I rate Microsoft Azure API Management an eight out of ten for scalability.

How are customer service and support?

Microsoft provides good premier support, but its general customer support is not that great.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate Microsoft Azure API Management a seven out of ten for the ease of its initial setup.

What about the implementation team?

The solution can be deployed in five to ten minutes.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

What other advice do I have?

Microsoft Azure API Management is a cloud-based solution. Microsoft Azure API Management is a flexible, scalable, and easy-to-use solution.

Overall, I rate Microsoft Azure API Management an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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API Management
Buyer's Guide
Download our free Microsoft Azure API Management Report and get advice and tips from experienced pros sharing their opinions.