We use MX to provide Wifi for all the clients, patients, doctors, nurses, etc. in our hospital, they are using the WiFi to use the internet. So, we are using it mainly for the internet. It is managed via a cloud-based Cisco dashboard.
IT Manager at Caritas Baby Hosptial
It's easy to manage, install, and configure
Pros and Cons
- "MX is easy to manage, configure and install."
- "MX can only be managed via a web interface, but I'm accustomed to using a CLI or a graphical interface. I would also like to see more reporting features. It doesn't provide enough information for me to know precisely about some clients."
What is our primary use case?
What is most valuable?
MX is easy to manage, configure and install.
What needs improvement?
MX can only be managed via a web interface, but I'm accustomed to using a CLI or a graphical interface. I would also like to see more reporting features. It doesn't provide enough information for me to know precisely about some clients.
They could also add improve the content filter by adding Arabic. It only filters English-language content. Meraki should work on that feature for other languages.
For how long have I used the solution?
I've been using Meraki MX for two or three years.
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What do I think about the stability of the solution?
MX is stable. The updates go smoothly, and there are no issues.
What do I think about the scalability of the solution?
MX is scalable. We sometimes have 300 to 400 users connected at the same time. It's a highly stable product.
Which solution did I use previously and why did I switch?
I used the ADSL Cisco router. It was a catastrophe due to limitations on users. Once we exceeded around 200 simultaneous users, we started seeing a lot of problems.
How was the initial setup?
Deploying MX is easy. It takes maybe half an hour. I didn't need any support. I could do it all myself.
What's my experience with pricing, setup cost, and licensing?
I believe we need to review our contract and maybe get a lower price when we upgrade our renew our license. Hopefully, we can negotiate with Cisco for lower prices.
Which other solutions did I evaluate?
I studied other options, but I found Meraki was a complete product for allowing large amounts of users to connect to the internet.
What other advice do I have?
I rate Meraki MX eight out of 10. It is a good product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Owner at Digital KeepSafe, LLC
Beneficial remote configuration management, secure, and responsive support
Pros and Cons
- "The most valuable feature of Meraki MX is I can manage the solution from anywhere remotely, I can throttle bandwidth, and create all rules. Additionally, it is secure for our customers."
- "Meraki MX firewalls are great for small to medium-sized businesses, but other solutions are better for enterprise-sized companies."
What is our primary use case?
Meraki MX is a firewall with wireless capabilities built in. We use the APs in approximately 10 different customer sites.
What is most valuable?
The most valuable feature of Meraki MX is I can manage the solution from anywhere remotely, I can throttle bandwidth, and create all rules. Additionally, it is secure for our customers.
For how long have I used the solution?
I have been using Meraki MX for approximately six years.
What do I think about the stability of the solution?
Meraki MX is a dependable solution.
What do I think about the scalability of the solution?
Meraki MX is scalable. I have the Meraki MX set up from Oklahoma all through several of the big cities in Tennessee and northern Alabama. We use it, and we run it for a particular company for voice-over IP phones. It works well. I don't have any issues with them. We can set up virtual networks, separating data and voice traffic.
Meraki MX firewalls are great for small to medium-sized businesses, but other solutions are better for enterprise-sized companies.
How are customer service and support?
The support from Meraki MX is good. It is easy to get in touch with technical support 24 hours a day, seven days a week. They are responsive and knowledgeable.
Which solution did I use previously and why did I switch?
I have previously used Barracuda. For larger companies, such as banks and financial institutions, I use Barracuda firewalls. However, they are more complex. You have to have penetration testing. Every year we have penetration testing from external companies to make sure no one can get in because they have federal audits that come in and check banks. Barracuda is the better solution for this purpose, we've had great luck with them. We've always had perfect scores whenever we deploy them and we have external penetration tests. They have a 24-hour day, seven days week support similar to Meraki MX.
How was the initial setup?
Meraki MX is simple to deploy and manage. You only need to plug it in and configure it.
What about the implementation team?
We did the implementation of the solution in-house.
What's my experience with pricing, setup cost, and licensing?
The price of Meraki MX is between $8 and $1,200. Additionally, we typically purchase a three-year enterprise license, and we pay approximately $899 and mark it up a bit.
What other advice do I have?
I would recommend others call us, we can implement the solution for them.
We have three technicians for maintenance, and we all can handle servers, firewalls, and routers. Once we put the Meraki MX in, it doesn't require much maintenance. It has automatic updates and we receive all the firmware updates. Once they're in place, we don't have any issues with them. However, if we do, it's easy to get in and make configuration changes.
I rate Meraki MX a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Buyer's Guide
Meraki MX
May 2025

Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
President at TJD Consulting Inc.
Offers simple cloud-based management in a stable, scalable solution with responsive technical support
Pros and Cons
- "I think cloud management is key. The cloud management and support are the two things that make the product great."
- "Meraki has some hidden features and information that is only privy to their engineers. If that information became available to us, then it would improve our ease of management, and we would be able to make certain adjustments instead of having to go to them."
What is our primary use case?
We deploy for customers including automobile dealerships, medical locations, manufacturing, and cannabis. We implement the solution to allow easier management of the equipment involved in these industries.
How has it helped my organization?
The solution makes firewall management simple and easy, so other people in my organization can manage the firewalls, not just me.
What is most valuable?
I think cloud management is key. The cloud management and support are the two things that make the product great.
What needs improvement?
Meraki has some hidden features and information that is only privy to their engineers. If that information became available to us, then it would improve our ease of management, and we would be able to make certain adjustments instead of having to go to them.
For how long have I used the solution?
I have been using this solution for about four years.
What do I think about the stability of the solution?
I've been working with the solution for four years and have never had a stability issue. I did have one unit fail, but it got drenched with water.
What do I think about the scalability of the solution?
The solution is highly scalable, there are different models available depending on how many users will be behind the firewall. That can be a few users or thousands.
We have deployed in locations that have one site with two or three users, and we have deployed in other places that have ten locations with ten firewalls and behind each firewall might be 50 people, so up to 500 people or more. Then we create site-to-site VPNs between each of the locations.
I put in Meraki for every customer in need of a firewall who does not have this product. I have some customers with Cisco ASA contracts lasting another one or two years, so when they expire, I will put in a Meraki.
How are customer service and support?
They're quick, responsive, and easy to get ahold of. They're usually on the phone within minutes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Fortinet FortiGate and Cisco ASA Firewall, we switched because Meraki MX offers ease of management. The Cisco and Fortinet firewalls are more complicated, requiring more knowledge and involvement to manage.
How was the initial setup?
The initial deployment was very straightforward and simple. The solution doesn't require much knowledge and the customer support is readily available. We don't have to do any maintenance at all, the vendor notifies us of scheduled firmware updates and they handle everything.
Setup requires deploying the firewall to the internet, setting up the inside addressing, and possibly a DHCP scope or VLANs.
What about the implementation team?
We implemented in-house with just one person.
What was our ROI?
I have definitely seen an ROI with this solution, it makes changes much quicker. Creating a site-to-site VPN with a Cisco ASA Firewall would take me one to two hours, but it takes me about two minutes with a Meraki MX appliance.
What's my experience with pricing, setup cost, and licensing?
I think the price is comparable with other solutions of the same kind. Depending on the use case it could be cheaper or more expensive, I think it offers good value.
Which other solutions did I evaluate?
We tried SonicWall and Sophos firewalls and we had more challenges with them.
What other advice do I have?
I've been in this industry for 40 years and this is the simplest and easiest product that I've ever used. What's important to me is it makes my people more capable. Instead of having to rely on one or two people within the company that know the firewalls, this solution is so simple that anyone with a small amount of technical capability can manage it.
Most of our solutions are on-premises, but we do have one MX in the AWS cloud.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Meraki Business Development Manager at Alef Nula a.s.
An easy-to-setup tool with a single pane of glass dashboard
Pros and Cons
- "I am happy with the technical support for the solution. I rate the technical support a ten out of ten."
- "Meraki MX can come across as an expensive solution."
What is our primary use case?
I use the solution for some simple usage in our office for the people, so there is nothing too much. I am interested in the scalability of the tool.
What is most valuable?
The solution's most valuable features stem from the single pane of glass dashboard, along with other components of the tool like configuration, administration, monitoring part, integration capabilities with Cisco solutions, and ease of comparison with other Cisco equipment or Cisco Meraki hardware devices.
What needs improvement?
I don't think I can comment on what needs improvement in the solution because of the usage of Meraki MX in our company. The tool is not complex. For my type of usage, I am satisfied with the results of the product. I think that I may use the product on a larger scale.
The fact that the product is a little expensive and how it needs to be made cheaper from an improvement perspective is a debatable topic, in my opinion.
For how long have I used the solution?
I have been using Meraki MX for a year and a half.
What do I think about the stability of the solution?
I use only Cisco hardware in my building, where I also have my network with Meraki MX. I don't have any problems, and I haven't tested the equipment in a multi-vendor environment.
What do I think about the scalability of the solution?
I didn't reach the need to use a relevant scalability test in my company because I am using the tool for the first time for just two users and four guest users. Before I can talk about scalability, I should use the tool's scalability features.
I prefer Meraki MX for personal use. In professional terms, I am working with Cisco on a regional basis in Europe.
How are customer service and support?
I am happy with the technical support for the solution. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
For networking and my personal use, Meraki MX is the first infrastructure I have experience with, but on a professional side, I use Cisco.
How was the initial setup?
The product's initial setup phase was simple, considering how Meraki's documentation is very intuitive, which explains how to use the platform, its configuration capabilities, and its administration.
The solution is deployed on the private cloud.
What was our ROI?
Depending on the purpose of the solution for the user, it might be worth the money. If a user wants to use extra hardware equipment at its full potential or full features on a long-term basis, Meraki MX is a good choice. If you don't want to have a complex tool with features, workload, and so on, Meraki MX can come across as an expensive solution.
What's my experience with pricing, setup cost, and licensing?
The product is a little expensive.
Which other solutions did I evaluate?
I did not choose any other solutions in the market since I got familiar with Meraki MX. I wanted to start with Meraki MX because I thought it was the most appropriate hardware that I could use, especially to add access points, some IoT devices, and switches. Meraki MX is a tool that I can build an infrastructure around.
Within Cisco, I checked for second-generation MV cameras.
What other advice do I have?
For sure, I will recommend the tool's potential users to at least do a demo because one of the best parts of interacting with Meraki is that users can use a demo version for a certain period and do their own tests to see if it is okay or not. After I was okay with the functionalities, I went to use the product for myself.
I rate the overall tool an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect - Network and Cybersecurity at NCinga
A multifunctional security and SD-WAN enterprise appliances with a wide set of capabilities
Pros and Cons
- "The cloud management system is really valuable."
- "Direct logging is something that can be introduced. In the absence of cloud management, the possibility of local configurations and on-premise logins becomes restricted. This limitation stands as a primary concern. When it comes to resolving issues, the inability to access login options hampers troubleshooting efforts. The stability is noteworthy; but when compared to alternative products, its stability is comparatively lower. Additionally, certain limitations are observed in terms of remote control. Price-wise, the solution stands out for its competitive and cost-effective nature compared to other alternatives. Operationally, it is user-friendly and requires minimal effort from administrators, making configuration hassle-free."
What is our primary use case?
The solution is mainly based on the cloud which is highly adaptable to the needs of its users due to its large user base. By employing over fifty VPS, we strategically position these units where clients require them the most. Remarkably, the cost of this setup is notably more affordable compared to competing alternatives. The management dashboard allows users to oversee each branch within their network. This comprehensive view is unified within the dashboard, offering insights into the entire branch network. The system works mostly for financial institutions, particularly banking clients.
What is most valuable?
The cloud management system is really valuable.
What needs improvement?
Direct logging is something that can be introduced. In the absence of cloud management, the possibility of local configurations and on-premise logins becomes restricted. This limitation stands as a primary concern. When it comes to resolving issues, the inability to access login options hampers troubleshooting efforts.
The stability is noteworthy; but when compared to alternative products, its stability is comparatively lower. Additionally, certain limitations are observed in terms of remote control. Price-wise, the solution stands out for its competitive and cost-effective nature compared to other alternatives. Operationally, it is user-friendly and requires minimal effort from administrators, making configuration hassle-free.
For how long have I used the solution?
I have been using Meraki MX for the last three years.
What do I think about the stability of the solution?
The solution is stable however there are issues and we need to reboot sometimes. I would rate it five out of ten.
What do I think about the scalability of the solution?
Considering the needs of medium-class clients, scalability proves to be highly advantageous. I would rate it nine out of ten.
How was the initial setup?
The initial setup is easy via the cloud portal, primarily because managed support is needed for internet access. Without this, the direct configuration of the box becomes unattainable.The duration required is significantly shorter compared to alternatives. Occasionally, when dealing with a larger number of branches, like fifty or more, we managed to complete the implementation within 14 days. In cases involving complex processes and discussions, additional time might be necessary. However, once the system is set up and connected to the cloud, other configurations can be done within an eight-hour timeframe.
What's my experience with pricing, setup cost, and licensing?
The solution has three licenses; enterprise, security, and SD WAN. This subscription-based method aligns with customer requirements. When procuring hardware, the minimum requirement is the enterprise license, granting access to cloud management and the portal. Customers can opt to acquire the security or SD-WAN licenses if needed. This adaptable pricing model offers great flexibility. All licenses are linked to the device count, proving advantageous for customers. If there's a future demand for additional devices, licenses can be expanded accordingly without any concerns. The flexibility of the licensing system is indeed valuable.
What other advice do I have?
This solution is viable for medium-sized enterprises and even larger ones, presenting an affordable option. The scalability aspect should be factored in, considering the specific branch alterations. For branch placements, Meraki offers a suitable scalability model, adaptable based on the branch size and user count. We own a range of appropriately sized Meraki boxes to address varying branch needs. When attending to any issues, especially during branch implementations, on-site visits might be necessary. However, in the absence of cloud management, Meraki can be easily managed centrally and remotely. This approach facilitates efficient updates, configuration management, and comprehensive visibility, all streamlined within a single dashboard.
I would rate overall solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Easy-to-configure product with efficient cloud management features
Pros and Cons
- "It has a helpful feature for database troubleshooting issues."
- "We can’t access GUI management and CLI opening features when the Internet is unavailable."
What is our primary use case?
We use Meraki MX for system networking.
What is most valuable?
Meraki MX’s most valuable feature is cloud and app management. Additionally has a helpful feature for database troubleshooting issues.
What needs improvement?
We can’t access GUI management and CLI opening features when the Internet is unavailable.
For how long have I used the solution?
We have been using Meraki MX for two years.
What do I think about the stability of the solution?
I rate the platform’s stability a seven and a half.
What do I think about the scalability of the solution?
We have two administrators and 600 end users for Meraki MX.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is complicated when the Internet is unavailable. However, it is easy to configure and takes two years to complete.
What's my experience with pricing, setup cost, and licensing?
The product’s price is reasonable.
What other advice do I have?
I rate Meraki MX an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Operations at Advanced Data Systems
Can setup and configure the solution using a web browser
Pros and Cons
- "You can use your web browser to do the configuration which is easier than Cisco CLI transcripts."
- "We do not have account managers in our region for the solution. Some governments don't use the product since it is attached to the internet."
What is most valuable?
You can use your web browser to do the configuration which is easier than Cisco CLI transcripts.
What needs improvement?
We do not have account managers in our region for the solution. Some governments don't use the product since it is attached to the internet.
What do I think about the scalability of the solution?
The solution is scalable and you can add as much as you want.
How was the initial setup?
The solution's setup is straightforward and easier than Cisco's. There is a subscription and you need to activate it.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive compared to other vendors but you can get good discounts if you know the account manager. The product is less expensive than a normal Cisco subscription. The tool's hardware warranty is a lifetime but you need to purchase support which comes in three, five, and seven years subscriptions.
What other advice do I have?
I would rate the product a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Co-Founder and CFO at a tech services company with 1-10 employees
Easy to deploy remotely and has automatic updates
Pros and Cons
- "What I like best about Meraki MX is that it's easy to deploy remotely. The product works. It has automatic updates. I also like that Meraki MX is a brilliant device. You turn it on, stick the key in there, activate it, and then you're done. Meraki MX does what my customers need at the end of the day, so I also like that."
- "An area for improvement in Meraki MX is that it needs some provision, as supplying the unit through Cisco can be tedious at times, but as far as the product itself and its offerings, Meraki MX is five-star all the way."
What is our primary use case?
We use Meraki MX for cloud-based networking, particularly as a firewalls and routers.
What is most valuable?
What I like best about Meraki MX is that it's easy to deploy remotely. The product works. It has automatic updates.
I also like that Meraki MX is a brilliant device. You turn it on, stick the key in there, activate it, and then you're done.
Meraki MX does what my customers need at the end of the day, so I also like that.
What needs improvement?
An area for improvement in Meraki MX is that it needs some provision, as supplying the unit through Cisco can be tedious at times, but as far as the product itself and its offerings, Meraki MX is five-star all the way.
For how long have I used the solution?
I've been dealing with Meraki MX for four years now.
What do I think about the stability of the solution?
Stability-wise, Meraki MX is okay. It performs as it's supposed to. There was one hardware failure, and the Meraki team replaced the unit practically overnight, no questions asked.
How are customer service and support?
The technical support for Meraki MX is a ten out of ten for me.
How would you rate customer service and support?
Positive
How was the initial setup?
Meraki MX has a straightforward setup.
What's my experience with pricing, setup cost, and licensing?
The pricing for Meraki MX is all right, but as the hardware needs to be licensed, the cost depends on the complexity of the device and the term. Pricing could be $100 to $10,000 yearly or even more for a more complex device.
What other advice do I have?
My company is a Cisco partner and a reseller of Meraki MX.
My rating for Meraki MX is ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Reseller

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