ManageEngine is easy to support.
With asset management in ServiceDesk Plus, it's not hard. It's not as robust as Ivanti.
Cyber Security Engineer at a tech services company with 11-50 employees
Easy to use, easy to support and good pricing
Pros and Cons
- "The strength is its pricing. It is easy to use."
- "The reporting capabilities are not as good as Ivanti's. So, ManageEngine could certainly improve on that."
How has it helped my organization?
What is most valuable?
The strength is its pricing. It is easy to use. It is not as complicated as Ivanti.
What needs improvement?
In terms of enhancements, additional features for automatic asset discovery would be beneficial. Perhaps the ability to deploy an agent on the network to discover assets automatically.
So, I would like to see potentially more automation features.
Moreover, the reporting is not as good as Ivanti. So, ManageEngine could certainly improve on that.
For how long have I used the solution?
I have been working with this product for six years now.
Buyer's Guide
ManageEngine ServiceDesk Plus
September 2026
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
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How are customer service and support?
The customer service and support are good.
How was the initial setup?
For the most part, it is easy to implement. There might be occasional glitches, but it's generally straightforward.
I've only used the on-premises version of ServiceDesk Plus.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
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sharing their opinions.
Updated: September 2026
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Buyer's Guide
Download our free ManageEngine ServiceDesk Plus Report and get advice and tips from experienced pros
sharing their opinions.
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