IT Support Engineer at Gotech
Reseller
Top 5Leaderboard
Quick updates, easy port troubleshooting, and reliable
Pros and Cons
  • "The most valuable feature of Juniper Wireless Access Points (AP Series) is the ability to troubleshoot ports on the network. Additionally, when there is an update on the APs they are able to reboot quickly reducing downtime. Other solutions have a longer downtime when updates are done."
  • "Juniper Wireless Access Points (AP Series) could improve if the MIST platform had a built-in master key. This would be an advantage."

What is our primary use case?

Juniper Wireless Access Points (AP Series) are for network connections.

How has it helped my organization?

The zero-touch provisioning and AI have helped out our organization because customers can install APs in less time than other solutions.

What is most valuable?

The most valuable feature of Juniper Wireless Access Points (AP Series) is the ability to troubleshoot ports on the network. Additionally, when there is an update on the APs they are able to reboot quickly reducing downtime. Other solutions have a longer downtime when updates are done.

What needs improvement?

Juniper Wireless Access Points (AP Series) could improve if the MIST platform had a built-in master key. This would be an advantage.

Buyer's Guide
Juniper Mist Wireless Access Points
December 2023
Learn what your peers think about Juniper Mist Wireless Access Points. Get advice and tips from experienced pros sharing their opinions. Updated: December 2023.
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For how long have I used the solution?

I have been using Juniper Wireless Access Points (AP Series) for approximately three years. 

What do I think about the stability of the solution?

The stability of Juniper Wireless Access Points (AP Series) is good as long as you have a stable internet connection. The only time you might have an issue is if you need to make a complete change and the client's connection is down. For example, if there is an issue with the ISP and new changes are not pushed to the AP.

I rate the stability of Juniper Wireless Access Points (AP Series) an eight out of ten.

What do I think about the scalability of the solution?

This solution does not have an on-premise platform and this is one of the advantages of the MIST platform. You are able to go to the cloud to receive resources easily.

Most of our clients are SMBs and we have hundreds of users using this solution. All job roles are using the solution for conductivity.

I rate the scalability of Juniper Wireless Access Points (AP Series) a nine out of ten.

How are customer service and support?

We are certified to use this solution we have not needed the support. We solve a lot of the issues we have ourselves.

How was the initial setup?

The initial setup of Juniper Wireless Access Points (AP Series)is easy. It took us to deploy 50 to 80 APs approximately two days. However, this timeframe excludes the mounting of the hardware.

I rate the initial setup of Juniper Wireless Access Points (AP Series) a nine out of ten.

What about the implementation team?

We used one to two engineers for the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is something Juniper Wireless Access Points (AP Series) can work on. The pricing is very high compared to the competition.

What other advice do I have?

There is limited maintenance required because the client has an AI platform behind the monitoring system which gives them insight into the problems they're having on the network.

We are only starting out using the solution for one client and my knowledge is limited.

I rate Juniper Wireless Access Points (AP Series) an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Aharon Bakayev - PeerSpot reviewer
Networking Infrastructure Manager at Strauss
Real User
Simple, easy to learn, and quick to deploy
Pros and Cons
  • "The simplicity is great."
  • "I need a bit more time with it before criticizing the features."

What is our primary use case?

We primarily use the solution to access WiFi.

What is most valuable?

The visibility is good, the controller is very nice, and easy to work with this. The bottom line is it's a good vendor and it's a good solution for WiFi.

The simplicity is great. It's straightforward to learn the solution. It's very easy to understand and the implementation as well.

What needs improvement?

It’s a good solution so far. I haven’t spent so much time with it yet. I need a bit more time with it before criticizing the features.

For how long have I used the solution?

I’ve used the solution for less than one year - about six months.

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches, and it doesn’t crash or freeze. It’s reliable and the performance is good.

What do I think about the scalability of the solution?

The solution is quite scalable. We haven’t had an issue in that regard.

We have about 14,000 users right now. However, maybe only 400 or 500 people are on it. Not everybody is working in this. I'm changing our wireless from other kinds of vendors, including Cisco, and Ruckus. We’re in the process of changing over to Juniper currently.

How are customer service and support?

Our integrator is very good. They help a lot and know exactly what to do.

Which solution did I use previously and why did I switch?

We also have worked with Cisco and Ruckus.

How was the initial setup?

The implementation is pretty straightforward and simple.

The deployment is generally quick and easy.

What about the implementation team?

We ended up using an integrator.

What's my experience with pricing, setup cost, and licensing?

We negotiated with the pricing. My understanding is that it is reasonable. However, I can’t speak to the exact costs.

What other advice do I have?

I am just a customer and an end-user.

I’m likely using the latest version of the solution.

I'm working with a public cloud and with the controller in the cloud, with Edge on-premises to do security since I'm doing the connection.

I’d advise potential users to do the research to figure out what will work best for them.

I’d rate the solution nine out of ten. We’re pretty happy with it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Juniper Mist Wireless Access Points
December 2023
Learn what your peers think about Juniper Mist Wireless Access Points. Get advice and tips from experienced pros sharing their opinions. Updated: December 2023.
746,670 professionals have used our research since 2012.
Mark Houtz - PeerSpot reviewer
Senior Network Engineer at Northeastern Utah Educational Services
Real User
Useful reporting, integrates well, and highly superior support
Pros and Cons
  • "The most useful feature of Juniper Wireless AP is the reporting Marvis."
  • "Juniper Wireless AP can improve by continually improving its reporting and integration with other systems."

What is our primary use case?

We use Juniper Wireless AP in schools. We have one Juniper Wireless AP covering two classrooms. They are helping kids with their daily connectivity needs in the classroom, such as studying and homework.

How has it helped my organization?

Juniper Wireless AP has allowed my IT directors and other IT personnel to not have to focus on the wireless aspect of our network. It gives us insights into what's going on in the network a lot quicker than previous solutions.

What is most valuable?

The most useful feature of Juniper Wireless AP is the reporting Marvis.

What needs improvement?

Juniper Wireless AP can improve by continually improving its reporting and integration with other systems.

For how long have I used the solution?

I have been using Juniper Wireless Access Points (AP Series) for approximately four years.

What do I think about the stability of the solution?

Juniper Wireless AP has been stable, it is a fantastic solution.

What do I think about the scalability of the solution?

The scalability of Juniper Wireless AP is great.

We have approximately 5,000 to 6,000 users using the solution. We have everyone in the school using the solution. I work with a bunch of school districts, we have everywhere from kindergarten kids up to principals and superintendents using it, such as teachers, finance, IT, maintenance, and accounting staff.

The solution is extensively being used. We might have some new buildings being built in the future and we'll definitely expand into those.

How are customer service and support?

I rate the support of Juniper Wireless AP a five out of five.

I recently spoke to one of their support engineers to help me with an on-site issue and we solved a major problem that wasn't their fault.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used another solution prior to Juniper Wireless AP and we switched because there were some issues with their support. We had a run-in with some support issues and they were at the end of life with the solution. We needed an upgrade, and we went to an RFP and selected Juniper Wireless AP from the RFP.

How was the initial setup?

The initial setup of Juniper Wireless AP was very straightforward. I had a non-technical person do the setup for one of my schools. The full setup can take approximately 

What about the implementation team?

We did the implementation of Juniper Wireless AP in-house. We have approximately two people for the deployment and maintenance of the solution.

What was our ROI?

I have seen a return on investment using Juniper Wireless AP. It's making my job easier, that's a strong return on investment. 

My stakeholders, which are the IT directors and districts, they're having fewer complaints and issues with the network WiFi. The support from Juniper has been amazing. We have seen a substantial return on investment.

I rate the return on investment from Juniper Wireless AP a four out of five.

What's my experience with pricing, setup cost, and licensing?

Juniper Wireless AP's price is a little more expensive than other solutions, but you get what you pay for.

I rate the price of Juniper Wireless AP a three out of five.

Which other solutions did I evaluate?

We did evaluate other options.

What other advice do I have?

My advice to others is for them to start with the WiFi solutions and then look at switches, routing, and firewalls because it all integrates very well together. The WiFi is a good place to start, but once you get into one, you see the value in all the others.

I rate Juniper Wireless AP a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tech Lead Network at Bonniernews
Real User
Top 20
Easy to use, works well, and simple to deploy remotely
Pros and Cons
  • "The solution is pretty generic and easy to use."
  • "If you want to do more specific stuff, it's a bit limited."

What is our primary use case?

It's our main WiFi provider. We're a newspaper company in Sweden. It's actually a lot of newspaper brands. We're around a hundred brands. We have around 70 offices in Sweden, all across Sweden. We have it deployed in all the offices. The office sites can vary from one access point all the way up to the biggest one, which has around 150 access points.

What is most valuable?

Our network department isn't that big. Right now, we're two employees and one consultant. Since we don't want to travel all over, we still deploy this. It's really, really, really simple to set up the site in the cloud and then just ship the access point to a local technician, plug it in, and put it up where you like it to be placed.

It works for every one of our offices. The lack of integration or the lack of work needed to be put it into the local site to get it to work is really lovely. The feedback we get from the system with the AI is excellent. It tells you if the issue is a bad cable, or missing a plan, et cetera. All these little things tare mitigating human error.

The solution is pretty generic and easy to use.

What needs improvement?

You can only get so far with it. If you want to do more specific stuff, it's a bit limited. You can alter the channels, and you can alter which bandwidth. However, it stops there. If you want to go deeper in, to do more customization, or have an office with special needs, it can be a bit tricky to get help from Juniper and to get them to do something in the background of the cloud to help.

For how long have I used the solution?

I’ve been using the solution for two and a half years.

What do I think about the stability of the solution?

We really haven't had any downtime at all in these two years. It's been really good. The access point will work without a cloud connection. If they have maintenance or something, it doesn't really matter. Everything works anyway. They're really quick on rebooting, which seldom happens anyway. It's actually really stable.

What do I think about the scalability of the solution?

The solution is scalable. You just keep adding them. I'm not really sure where the limit is, actually. We don't deploy every access point on one site. Maybe it's around 3,000 to 5,000 access points if you're in one site. However, we're quite far from that. You keep adding them. Since it's the cloud controller, they will probably just add stuff in the background if you need more power. Other than that, you're limited to how much power you can output from your switch infrastructure. If you go that way, or with external power - not PoE. With an adapter, you plug into the power circuit connection.

How are customer service and support?

It's been a while since we used them. We used them, in the beginning, a bit. However, they're excellent. They have their own department at Juniper, so it speeds things up a bit. You choose if you want them to be able to access your cloud segment or not. If you choose to allow them in there, it will speed things up for you.

They also have a really nice feature, like a community request page. If you're missing something, you can add a request, and then people vote for it if they like it too. If it gets enough votes, they will implement it, or at least consider it.

How was the initial setup?

The real benefit of it is it doesn't take you long at all to set up actually. You have an app, you scan the QR code on the Access Point, and then you'll say in the app which site you want it to belong to. It will pop up there. You have the usual cloud delay. It's a couple of minutes. However, other than that, it's just set up and go. It’s really quick and easy.

What was our ROI?

ROI is quite hard to actually calculate. We noted that we could decrease our switch infrastructure to see that there's sufficient power and connectivity for the access points so that there are more people on the WiFi with this solution than the old one.

What's my experience with pricing, setup cost, and licensing?

As with all cloud offerings, you choose a one, two, three, or five-year license, and then you choose between only managing your Access Point or doing WiFi assurance with the AI. It's your own choice in terms of how much licensing money you want to spend on it. That said, it could be a bit cheaper. If you have a lot of access points, it will be a significant amount of money compared to if you have an on-prem solution.

We pay maybe 1000 SEK per year, per access point.

What other advice do I have?

We're just a customer.

If you don't have any special needs, you will get there with this solution. However, as soon as you want to do something more customized for an office, or a site, you will need to involve Juniper support in it. For some people, that's fine. For some others, it's not.

You should just consider your environment first to see if WiFi is your sole provider of connectivity in the infrastructure or if it's a compliment. What are your demands on a WiFi solution? Go from there. However, depending on the size of the organization, if it's a smaller organization and not that competent or tech-heavy, it's a perfect solution. It could work if it's a bigger organization with a lot of demands. However, it also might not really be what you're after.

In terms of deployment and maintenance, and stuff like that, it's a nine out of ten. However, in terms of how much you can actually configure in it or how much you can go in-depth, it's a seven. Maybe it’s an eight out of ten all around.

It's really nice. It's really working. However, sometimes you want to add something extra, and it's hard to get it in there. It's not that it takes away any real functionality for us. It's just that we have a really busy environment in one office, and would like to be able to configure it a bit more in detail.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Juniper Mist Wireless Access Points Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2023
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Buyer's Guide
Download our free Juniper Mist Wireless Access Points Report and get advice and tips from experienced pros sharing their opinions.