I used Jira Align when I was working with CACI. We use Jira Align to build and manage workflows, which allows each team to understand their work.
Project Manager at a consultancy with 201-500 employees
Workflows are scalable but can sometimes be complex to navigate
Pros and Cons
- "Jira Align helps us manage communication and tasks for a variety of teams without overlap."
- "The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate."
What is our primary use case?
How has it helped my organization?
Jira Align helps us manage communication and tasks for a variety of teams without overlap.
What is most valuable?
I like how things can be sorted out, and it shows the different objectives one can do. You could also create a team view that would allow your team to see work outcomes. Jira Align also helps with the reporting, because we can export data to Excel or another format.
What needs improvement?
The workflows are scalable from portfolio to individual level but can sometimes be complex to navigate.
Buyer's Guide
Jira Align
March 2023

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For how long have I used the solution?
I used Jira Align for about a year.
What do I think about the stability of the solution?
It was very stable, and I liked the refresh rate. I know a lot of it also depends on personal network connectivity, but it instantly updates changes.
What do I think about the scalability of the solution?
When you sign in, you will see the different objectives that you would have, and then it would show you bigger objectives, your status, who was using it, and what they completed and what wasn't. If there are linked topics that were part of it, then it will show the aligned tasks.
How are customer service and support?
The support team was very helpful, knowledgeable, and very responsive. Also, when you visit their forum page, they have a chat thread where you can look up problems or questions with other users and get answers from there.
How was the initial setup?
I wasn't part of the initial setup, but the setup was easy when I got access to Jira Align. It was easy to personalize after I signed in, and I could put in my icon, picture, background picture, and thumbnail. So it is easily customizable and you can set up your page. With that, it was easy for all teams to organize their profiles.
What's my experience with pricing, setup cost, and licensing?
The pricing wasn't something they exposed me to because the business development team handled it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Atlassian Consultant at a tech services company with 51-200 employees
One of the best tools for scaling agile use cases
Pros and Cons
- "Jira Align's most valuable features are the roadmap, the program board, and the reports."
- "One area for improvement is that Jira Align's double menu and multiple menus can be difficult for new users."
What is our primary use case?
I primarily use Jira Slight to perform agility at scale, a method where you connect businesses with operations, which helps connect the enterprise strategy to the operations.
What is most valuable?
Jira Align's most valuable features are the roadmap, the program board, and the reports.
What needs improvement?
One area for improvement is that Jira Align's double menu and multiple menus can be difficult for new users. They could also improve their search function.
What do I think about the stability of the solution?
Jira Align is stable and improving all the time.
What do I think about the scalability of the solution?
Jira Align is scalable, with special policies for licenses so you can have a lot of people using it.
How are customer service and support?
Jira's technical support is really helpful, available, and quick to respond.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup can be straightforward, but it depends on the availability of Atlassian for technical support. The time required for deployment depends on the user's requirements, taking anywhere from one to six months.
What's my experience with pricing, setup cost, and licensing?
Jira Align is quite expensive for small-to-medium companies, but it's quite reasonable for larger ones.
What other advice do I have?
Jira Align is good for project owners and managers and Release Train Engineers because it offers them more visibility. I would recommend Jira Align for those with scale agile use cases and advise getting some training on the tool in order to get the best use from it. I would give Jira Align a rating of nine out of ten, as it's one of the best tools for scaling agile use cases.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Jira Align
March 2023

Learn what your peers think about Jira Align. Get advice and tips from experienced pros sharing their opinions. Updated: March 2023.
688,083 professionals have used our research since 2012.
Sr Consultant at Capgemini
Development cycle planning solution that integrates well with Atlassian products
Pros and Cons
- "In my previous experience, the Portfolio and Structure feature in Jira is really valuable because it assists with forecasting for projects."
- "We have experienced errors with the internal server that occurs frequently."
What is our primary use case?
We use Jira for scrum-related activity and 80 people use this solution within our company.
What is most valuable?
In my current organization, there are limited features that we have adopted. In my previous experience, the Portfolio and Structure feature in Jira is really valuable because it assists with forecasting for projects.
What needs improvement?
We have experienced errors with the internal server that occurs frequently.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
This is a stable solution. I would rate it an eight out of ten.
How are customer service and support?
In my previous organization, I contacted the Jira support team for a particular feature and they suggested that we upgrade Jira because there was a bug in that particular version. After upgrading, the issue was resolved.
Which solution did I use previously and why did I switch?
Jira offers very good GUI. The solution is easy to learn and there is a lot of functionality related to boards and project management-related activities that is offered. There is also good synergy between all the Atlassian products which is why we decided to switch to Jira.
What's my experience with pricing, setup cost, and licensing?
I would rate this solution a nine out of ten for pricing. The price of the solution depends on the number of people using it and the projects you are working on.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jan 13, 2023
Flag as inappropriate Sr Associate at a maritime company with 501-1,000 employees
Enables management to track all capabilities
Pros and Cons
- "Align enables the capture of all capabilities."
- "The synchronization between Jira and Jira Align takes too long."
What is our primary use case?
This is an enterprise-level solution for management to track their capabilities or features. I'm a Jira developer and we are customers of the company.
What is most valuable?
Align enables the capture of all capabilities and that's its best feature. It's easy for management to track everything inside of that.
What needs improvement?
The synchronization between Jira and Jira Align takes too long and that is something that they could work on.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable, we have around 1200 plus users.
How are customer service and support?
We have two technical guys from Atlassian, who connect with us weekly and they are very helpful.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
This is a good solution for enterprise-level organizations. Before starting with Jira Align it's important to configure Jira as a standalone. It has to be configured as per Atlassian best practices so, for example, you can't create a board with multiple projects, because there will be synchronization issues. Things like custom fields cannot be migrated to Jira Align. Some fields are not available. It's possible that in later versions they have provided all these features.
I rate this solution eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect Leader at e-Core
Beneficial team vision, highly stable, and good support
Pros and Cons
- "The most valuable feature of Jira Align is the overall team vision."
- "Jira Align can improve the visibility of executive teams."
What is most valuable?
The most valuable feature of Jira Align is the overall team vision.
What needs improvement?
Jira Align can improve the visibility of executive teams.
For how long have I used the solution?
I have been using Jira Align for approximately one year.
What do I think about the stability of the solution?
Jira Align is highly stable because it is on the cloud.
What do I think about the scalability of the solution?
The scalability of Jira Align is very good.
How are customer service and support?
I have used technical support many times.
I would rate the support from Jira Align a four out of five.
How was the initial setup?
Jira Align is very complex software. It's necessary that the customer have a good experience and understanding of Agile to be able to implement and scale it.
I rate the initial setup difficulty of Jira Align a two out of five.
What about the implementation team?
I have had to have advisors in the executive teams to maintain the activity in the solution. We have five people that maintain the software.
What other advice do I have?
My advice to others wanting to implement the solution is to have a lot of Agile experience.
I rate Jira Align an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Solutions Architect Leader at a tech services company with 201-500 employees
Configurations and dashboards are valuable features, but the cost is high
Pros and Cons
- "Some of the most valuable features are the configurations and dashboards."
- "Deployment was very complex."
What is our primary use case?
My company is a partner of Atlassian, a Jira vendor. We deploy the solution through a public cloud.
What is most valuable?
Some of the most valuable features are the configurations and dashboards.
What needs improvement?
I have not had any issues with Jira Align.
For how long have I used the solution?
I have been using Jira Align and Jira Service Management for two years.
What do I think about the stability of the solution?
The stability of this solution is fine.
What do I think about the scalability of the solution?
The scalability of Jira is fine.
How was the initial setup?
Deployment was very complex.
What about the implementation team?
My company does installations and implementations for Jira.
What's my experience with pricing, setup cost, and licensing?
The software is very good, but the price is expensive. Our licensing costs are on a monthly basis, but there are no additional costs to the standard license fees.
Which other solutions did I evaluate?
I have also evaluated ServiceNow ITBM, but I believe that Jira Align is better.
What other advice do I have?
I would rate this solution 7 out of 10 because of the price.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Communications and Sustainability Manager at CNH Industrial
Good access to strategic control reports for high-level directors
Pros and Cons
- "Jira Align's most valuable feature is the view of strategic control reports for high-level directors."
- "Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible."
What is our primary use case?
I mainly use Jira Align for planning apps in the department.
What is most valuable?
Jira Align's most valuable feature is the view of strategic control reports for high-level directors.
What needs improvement?
Jira Align's setup process could be more straightforward, and they could make training and educational documentation more accessible. In the next release, I would like to see an improvement to the navigation system.
For how long have I used the solution?
I've been using Jira Align for two to three months.
What do I think about the stability of the solution?
Jira Align is stable.
What do I think about the scalability of the solution?
Jira Align is scalable.
How are customer service and support?
Jira Align's technical support is good but limited - there are people in my department with more experience.
How was the initial setup?
The initial setup was of medium difficulty, and I needed to find support documents to complete it.
What other advice do I have?
I would give Jira Align a rating of nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 14, 2022
Flag as inappropriateWW Supply Chain - Strategy and Development - Senior Manager at HP
Stable and fairly-priced solution
Pros and Cons
- "I've had no issues with Align's stability."
- "The framework could be better."
What is our primary use case?
I primarily use Jira Align for agile.
What needs improvement?
The framework could be better.
What do I think about the stability of the solution?
I've had no issues with Align's stability.
What's my experience with pricing, setup cost, and licensing?
The license for Jira Align is priced fairly.
What other advice do I have?
I would rate this solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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