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Business consultant at a tech services company with 11-50 employees
Consultant
Scales well, offers good cloud extensions and has helpful technical support
Pros and Cons
  • "The solution is mostly stable."
  • "The initial setup is complex."

What is our primary use case?

The solution is mainly used for backup of data and customers' infrastructure, such as, for example, backup of databases, Oracle, SQL, a backup of the self server, a backup of SharePoint et cetera.

What is most valuable?

It's very hard to say which feature is most valuable. It's a complex product. It's not possible to say what is most valuable.

The solution is mostly stable.

The product scales well.

The solution offers good cloud extensions.

The technical support on offer is pretty good.

What needs improvement?

The user interface could be better. It could be more intuitive or more user-friendly.

The initial setup is complex.

It's not a good option for smaller companies. It can be a bit expensive.

For how long have I used the solution?

I've been using Spectrum Protect for maybe seven or eight years. It's been a while.

What do I think about the stability of the solution?

There are some troubles, however, definitively it's a very stable product. There aren't too many issues with bugs or glitches. It's pretty reliable.

What do I think about the scalability of the solution?

This solution is more suitable for medium and large infrastructures, in my experience.

While it does depend on the environment, for the most part, the solution scales easily. The operating system, hardware, et cetera, make it compatible with all the vendors.

How are customer service and technical support?

I've been in touch with technical support on four to seven occasions. It was very valuable, speaking IT IBM support. It was okay. They helped me. I'd say we are satisfied with the level of service that has been provided to us.

Which solution did I use previously and why did I switch?

We also concurrently use Veeam and HP Data Protector.

If I compared it to, for example, Veeam, Veeam is more valuable for a cloud environment and it's not suitable for the physical environment. Spectrum Protect is a complex product and it's suitable for both the cloud and physical environments. Veeam, however, has a better user interface. There's no perfect product. Basically, some products have more advantages in one area and others in other areas.

How was the initial setup?

The ease of the setup depends on the infrastructure, however, mostly it's a complex process as it's not so easy to deploy Spectrum Protect when you compare it to the other products.

You have to know the customer infrastructure and you have to know what they need, and what they want to do. It's important that their requirements are clear. Even when you deploy according to these requirements, it's very complex. 

The solution does have automatic maintenance services, however, it needs an administrator on the system engineering corrections. It's not required not every day, however, from time to time, you'll have to check the logs and everything.

What's my experience with pricing, setup cost, and licensing?

For small customers, it can be a very expensive product. It's much more suited to larger organizations. It's expensive in comparison to other solutions, and it doesn't make sense, cost-wise when you are a small company.

What other advice do I have?

We are a service provider and a business partner with IBM. We have just come out with the latest update and other customers with the specific version. It depends. We have various customers.

It's a good product overall.

I'd are it at a nine out of ten. We've mostly been very pleased with its capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Manager at a university with 10,001+ employees
Real User
Has good building, compression, and backup features, along with a tool to save point-in-time backups
Pros and Cons
  • "The backup is very good. In other backup systems, you need a lot of storage to gain the same backup policy."
  • "The software is very complicated. You have to do a lot of configurations to build a server, and you would need to backup and restore."

What is our primary use case?

We use IBM Spectrum Protect for all the organization backups. When there is loss of data, we can restore it from the backup.

What is most valuable?

We have found the building, compression, backup, and the tool to save point-in-time backups to be valuable features.

The backup is very good. In other backup systems, you need a lot of storage to gain the same backup policy.

There aren't too many bugs, and it is good for storage and backup.

What needs improvement?

The high availability of the backup servers can be improved because we can replicate nodes, but the software is very complicated. It's very complicated to do backups in several clusters.

You have to do a lot of configurations to build a server, and you would need to backup and restore.

To go to new hardware, it's a project because you would need to do tests of the backup and restoration of the  DB2 database. A lot of time would need to be spent.

There are lots of configuration issues.

I think it would be good if they could improve the self service of the users.

For how long have I used the solution?

We've been using this solution for about 20 years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It's not a scalable solution. For example, if I need to move to a better host or if I need to move my database that gives them the metadata, then I would need to move the IBM Spectrum Protect database to another storage spot. So, I would need to do a backup and restoration of the database. There is no scalability in the backup server.

I can't move it to another host without downtime. I would need a minimum of one day of downtime to move the database to another storage spot or to move the server to another server. I can't build another host and then switch.

We do plan to increase usage because there are more backup needs.

How are customer service and technical support?

The technical support is okay. Sometimes, they give the answer but not immediately. At other times, we have to handle a case for a very long time.

How was the initial setup?

The initial setup for IBM Spectrum Protect was complex. It's not a software that you can install and do a little bit of configuration and be done. You have to know very well what you're doing with it.

It works with DB2, and you have to know what the sizing, the log sizing, and so forth are. This is the difficulty with this software.

What about the implementation team?

I did the deployment myself, but it would be very difficult to do it alone. I did it because I had enough time as a new employee 20 years ago; I took it on as a project.

However, in most organizations there won't be enough time to learn about IBM Spectrum Protect yourself. It would be better to do it with a deployment company that has more experience.

What other advice do I have?

I think that overall it's a good software for backup. There aren't a lot of bugs, and it's very good for storage. However, you have to be a specialist; it's not plug and play.

On a scale from one to ten, I would rate IBM Spectrum Protect at nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Storage Administrator at a healthcare company with 1,001-5,000 employees
Real User
Top 5
Reasonably priced, easy to implement, and quick to restore data
Pros and Cons
  • "You can do restores very quickly. You can mount a drive and restore it right from the drive."
  • "When it comes to virtualization in IBM it's not perfect."

What is our primary use case?

We use this solution to monitor our backup tasks and to manage our backup. It also does retention on archives.

We use it for all of our backups.

What is most valuable?

It is easy to implement and restores very quickly.

It's very simple.

With the SPVE you can migrate from IBM to a different storage box. For example from IBM, you are going to Dell or NetApp. If you want to carry it over, you can.

You can do restores very quickly. You can mount a drive and restore it right from the drive.

What needs improvement?

Their plans need to be upgraded. It's a 1.0 and needs to be taken to a 1.4. Other solutions have more; Veeam for example, has 2.0, as well as Cohesity, and CommonVault.

When it comes to virtualization in IBM, it's not perfect.

We are going to switch from IBM to Veeam because Veeam is more accommodating to virtual environments. You can restore your Active Directory or your object to your group policy with Veeam.

For how long have I used the solution?

I have been using IBM Spectrum Protect for three years.

We are using version 8.1.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

IBM Spectrum Protect is scalable. There are archives on the flash that goes into a queue, and when it's available, it goes into flash and retains it for seven days then into the normal storage.

How are customer service and technical support?

We may require support or we may do it ourselves.

Technical support is good, they are responsive. Once you submit a ticket and depending on the level of priority from level one to level four, they will respond to the ticket with a day to the same day to resolve the issues.

The response time is normal. If you compare with Dell at the same priority level, it may take a day or two to get back to you.

I would rate technical support an eight out of ten.

How was the initial setup?

The initial setup was straightforward. When you log in you can explore further. It will provide you with an explanation and how to do restores on the system. 

It will also let you know if you are backing up a C client or backing up a normal VM.

It's not complex. It's easy.

IMB does all of the updates.

What about the implementation team?

We did no use an integrator or consultant. We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

We are paying for support and maintenance on a monthly basis. It is approximately $124.00 USD per month for the entire company.

Which other solutions did I evaluate?

We are currently reviewing Veeam. After we have installed it, we will know more about it and some of the similarities.

What other advice do I have?

TSM is moving to the cloud and will be much easier.

IBM Spectrum is coming out with a new version with the option of using Kubernetes, it's called IBM Spectrum Protect Plus.

It's solid, it helps you protect the IDMS and helps you restore your VMware data and the types of data on your VM.

I would rate IBM Spectrum Protect a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Hugo Badenhorst
Backup Administrator at a insurance company with 5,001-10,000 employees
Real User
Top 20
Good GUI with very good performance and an easy initial setup
Pros and Cons
  • "In general, the solution is quite user-friendly. The GUI is very nice."
  • "There needs to be a bit more automation."

What is our primary use case?

We primarily use the solution in order to back up VMware, Hyper V, SQL, and Oracle. We also do Linux, AIX, and solutions that Cisco has as well.

We also do voice logging.

What is most valuable?

The solution has excellent performance overall. 

The product's initial setup is pretty straightforward. They offer good documentation that helps with the process.

The stability of the solution is very good.

In general, the solution is quite user-friendly. The GUI is very nice.

What needs improvement?

The solution requires organizations to purchase an extra license to go to the cloud. I've got a limitation of going to the cloud. I don't want to pay more. It gets expensive.

There needs to be a bit more automation.

For how long have I used the solution?

We've been using the solution for the last five years or so. It's been a while at this point.

What do I think about the stability of the solution?

The solution is quite stable. We're actually in the process of doing a POC for a sister company to make sure the stability holds and it's doing very well. There aren't bugs or glitches. It doesn't crash or freeze. It's good.

What do I think about the scalability of the solution?

We had to look at the scalability as we wanted to expand. You need to purchases extra licenses if you want to expand. 

How are customer service and technical support?

I'd rate the technical support at a nine out of ten. Every time they change some aspect of the product, we need to call them to get clarity and they are always very helpful. We're extremely satisfied with the level of support they provide to our organiztion.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward overall. They have very helpful documentation and assistance from the engineers. It's a smooth process. A company shouldn't have any issues with the implementation.

What about the implementation team?

The solution does have engineers that can help with the initial setup.

What's my experience with pricing, setup cost, and licensing?

The solution can get pretty expensive. They also charge an extra license if you would like to go to the cloud.

The solution charges companies a licensing fee on a yearly basis on the front-end. You pay at the beginning of the year.

What other advice do I have?

We are customers and end-users.

Our contract is coming to an end and the way that the budget is going, we've decided that we going with peer storage at this stage. We're going to change the way we are doing things, both on-premises and in the cloud.

Whether this solution makes sense for a company depends on their environment and their overall goals.

I'd rate the solution at an eight out of ten. We were mostly happy with the product, however, there were some limitations around the licensing that's making us rethink our commitment to it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Muhammad Akmal
Senior IT infrastructure admin at a financial services firm with 1,001-5,000 employees
Real User
Very easy to use and has a lot of improved features
Pros and Cons
  • "It's a very stable product, and we've never had any downtime with it."
  • "This solution is not mature in terms of disaster recovery and could be improved."

What is our primary use case?

The basic objective of this solution is data protection, whether it's at the virtualization layer, physical layer, or database layer. This is basically a whole data protection suite for entire enterprise workloads. It includes your VMware workloads and any physical workloads, bare-metal workloads, databases, and all this, email. This solution is being used for everything for data protection.

What is most valuable?

All the useful features are valuable actually. You can't ignore any one of them. We also use Spectrum Protect Plus actually, the other product, where you can integrate the VMware Hyper-V or any other solution for the backup, data protection, and using that one, you can protect all the databases also.

Spectrum Protect and Spectrum Protect Plus still have separate use cases. From the IBM side, these two products are running in parallel. But in the near future, they are combining the Spectrum Protect Plus. There will be no Spectrum Protect itself in the near future. But as both are currently separate, Spectrum Protect Plus is mostly for the virtualized workloads, whereas Spectrum Protect is for the bare metal and databases kind of thing.

What needs improvement?

This solution itself protects the data, but the solution itself should be recoverable quickly in case of disaster on the production side or something. So this solution is not mature in terms of disaster recovery and could be improved. The architecture of the solution needs more flexibility.

For how long have I used the solution?

I have been using the solution for seven years.

What do I think about the stability of the solution?

It's a very stable product, and we've never had any downtime with it.

What do I think about the scalability of the solution?

The solution is very good in terms of scalability. We are running almost a petabyte of data protection for our solution, so it's pretty stable. From a scalability point of view, it has plenty of options. The solution will work for any entry to mid-range customer.

How are customer service and support?

We used to have technical support from IBM and it's good. On a scale from one to ten, I would rate it eight or nine, because we get the solution to the problem immediately.

What's my experience with pricing, setup cost, and licensing?

The solution has a capacity-based licensing, front and back-end license. It's yearly with front-end capacity license or back-end capacity license per terabyte; customer's choice.

What other advice do I have?

This product itself has evolved quite a lot. Before it was quite difficult for the administrator, for the end-user, whoever has to manage the product. It was not user-friendly compared to all other data protection solutions. In the last three to four years, IBM has put a lot of R&D and effort into this solution. It's very easy to use, and it has a lot of improved features. Any normal administrator can handle this one now.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director of Storage Services at a legal firm with 5,001-10,000 employees
Real User
Top 20
Great archiving features with good stability and the capability to scale
Pros and Cons
  • "The archiving feature is the most valuable aspect of the solution."
  • "Although I am not a technical user, I would say the cloud integration features could be improved."

What is our primary use case?

The solution is primarily used for backing up all of our servers and data. We also use it for a lot of driving data.

How has it helped my organization?

I'm new to the company, so I don't know if I can answer how the solution has improved the organization.

What is most valuable?

The archiving feature is the most valuable aspect of the solution.

What needs improvement?

Although I am not a technical user, I would say the cloud integration features could be improved.

For how long have I used the solution?

I'm fairly new to the company, however, I've been using the solution for probably just over five years now.

What do I think about the stability of the solution?

The solution is very stable. We haven't faced any bugs or glitches. There haven't been system crashes. It's reliable. An organization won't have to worry about stability.

What do I think about the scalability of the solution?

The solution is highly scalable. An organization that needs to expand the services should be able to do so without any issues.

The solution doesn't have a high user count. Rather, it is used by our IT department to protect our organizations' data. No end users would have access to it. About 10-15 people from our storage and data protection team have access to it currently.

How are customer service and technical support?

Technical support is great. they're very knowledgable and technical people. We've been satisfied with the level of support they've provided. It's been very good. We've had cases in the past where they've been able to help us overcome issues effectively.

How was the initial setup?

I wasn't at the company at the time the solution was implemented, so I don't have knowledge as to if the solution is difficult or straightforward to set up.

What's my experience with pricing, setup cost, and licensing?

I don't have any information about the pricing of the solution other than to say it's a little bit higher than we would like.

Which other solutions did I evaluate?

We are always looking at different solutions. For example, we are looking at Cloud Work, Cohesity, and Rubrik. We're very early in the process of evaluating them, so we don't have clear differentiators yet. It's too early to discuss a comparison of features.

What other advice do I have?

We're not partners with IBM. We're just customers. We have a good relationship with the company, however, we are not reseller partners.

We're using the latest version of the solution.

I'd rate the solution eight out of ten. It's a great solution, and we've been very happy with it, but it does lack cloud integration features. If it offered that, I'd rate it higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Harp Dhonsi
Director at Q Pro Solutions
Real User
Helps you protect your data with various retention policies, and with the incremental forever approach, we don't have to load tapes to do a restore
Pros and Cons
  • "Its incremental forever approach is valuable, so we don't have to load tapes to do a restore."
  • "It does what we need it to do, but it could be better with VM backups. It could be better integrated with virtual machines or VM backups, but that's why they have their Plus out now. Plus version is more geared toward VM backups. The regular version is more for endpoint clients."

What is our primary use case?

We are using it for backing up corporate data.

How has it helped my organization?

It helps you protect your data with various retention policies, as required by the business. It would help the company maintain a disaster recovery plan and be able to recover from a failure.

What is most valuable?

Its incremental forever approach is valuable, so we don't have to load tapes to do a restore.

What needs improvement?

It does what we need it to do, but it could be better with VM backups. It could be better integrated with virtual machines or VM backups, but that's why they have their Plus out now. Plus version is more geared toward VM backups. The regular version is more for endpoint clients. 

Its licensing and pricing could be improved. Its licensing is complicated, and it is an expensive solution.

For how long have I used the solution?

I have been using this solution for over 20 years.

What do I think about the stability of the solution?

Its stability is pretty good.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and support?

They're decent. They're fine. I would rate them an eight out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only been with IBM. I'm a consultant, so that's basically what I've worked on.

How was the initial setup?

Its initial setup can be complicated. You would need a certified deployment expert to configure it and install it properly upfront. It isn't for a novice to be able to set up.

The deployment duration depends on the environment, but it typically takes about a week or two. Its maintenance also depends on the size of the company. If it is a small-sized or a medium-sized company, you could get away with one admin, but if it is larger, you might have more than one Spectrum Protect server, so you'd have multiple admins.

What about the implementation team?

I am a consultant, so I would be the one who does the implementation.

What's my experience with pricing, setup cost, and licensing?

Its licensing is complicated. It goes by CPUs, and it is pretty expensive as well.

What other advice do I have?

I would advise others to do proper planning beforehand. You should know the retention policies that you want. You should know what policies you want to set before you go into it, and you should know how much data you're going to be backing up and then make sure it is sized properly.

I'll give it a nine out of 10. It is a good product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Co-Founder -Technical Director at a tech services company with 11-50 employees
Real User
Plenty of useful features, good support, but administrator functions needed
Pros and Cons
  • "I find the whole product useful. The backup archive client, snapshot, spectrum for virtual environments are beneficial features."
  • "In a future release, it would be a benefit to have the ability to add an application as a storage target, as a storage pool. Additionally, they should add more functionality to the administration for the Operation Center."

What is our primary use case?

I used IBM Spectrum Protect for backups and archiving.

What is most valuable?

I find the whole product useful. The backup archive client, snapshot, spectrum for virtual environments are beneficial features.

What needs improvement?

IBM could improve by decluttering its product lines. There are too many clients, too many names, and overall too many products. They have to decide for the virtual environments, are they going to stick with Spectrum Virtual Environment or Spectrum Protect Plus? They have to decide on this, a final decision. IMB is trying to catch up with Veeam but they have to declutter a lot of products or sub-products that they have.

In a future release, it would be a benefit to have the ability to add an application as a storage target, as a storage pool. Additionally, they should add more functionality to the administration for the Operation Center.

For how long have I used the solution?

I have been using IBM Spectrum Protect for approximately three years.

What do I think about the stability of the solution?

I have found IBM Spectrum Protect to be highly stable.

What do I think about the scalability of the solution?

IBM Spectrum Protect is a scalable solution.

How are customer service and support?

IBM provides good support.

Which solution did I use previously and why did I switch?

I have used other backup solutions, such as Veeam.

How was the initial setup?

The installation of IBM Spectrum Protect has become easy for me but was not always. It's not as easy as others, such as Veeam. But nevertheless, I think it to be more robust than Veeam, and more realistic. The only option for a very small deployment is to use the Windows platform, but you cannot have a very small deployment as a blueprint on the Linux and on AIX. They have to create a very small deployment blueprint for the AIX and for the Linux.

What's my experience with pricing, setup cost, and licensing?

The price of IBM Spectrum Protect is expensive. However, there are a few packages and it is unclear because, for the entry suite they have both options, which are the back-end storage capacity and the front-end storage capacity.

It's really difficult for you as a client to decide the exact size of how many kilos you have to purchase because it really depends on the after operational capacity and after the compression.

What other advice do I have?

My advice to others wanting to implement this solution is if they have a critical enterprise application, then I would recommend TSM. If they have a small network of many workstations rather than servers, then maybe Veeam will be more suitable.

I rate IBM Spectrum Protect a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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