it_user165318 - PeerSpot reviewer
Architect at a tech services company with 51-200 employees
Consultant
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​GUI could be improved. ​This product is only for educated administrators.

What needs improvement?

GUI could be improved.

For how long have I used the solution?

I'm not an end user but I've been implementing it for 6 years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No.

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What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and support?

Customer Service:

Poor.

Technical Support:

From my perspective, IBM gives almost no support.

Which solution did I use previously and why did I switch?

I know Networker, Avamar, BackupExec but I like mostly TSM.

How was the initial setup?

Complex but that's good for me because then I have more work!

What about the implementation team?

I am implementer.

What other advice do I have?

This product is only for good, educated administrators.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are business partners.
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AH
System engineer at a tech services company with 11-50 employees
Real User
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A scalable and stable solution that we have been using for around 20 years
Pros and Cons
  • "The solution is really scalable."
  • "The solution should have better integration with VMware and with IBM Spectrum Protect Plus."

What is our primary use case?

We are using a specific version of the solution, ten something. 

We use it to increase our recovery capabilities. 

What needs improvement?

The solution should have better integration with VMware and with IBM Spectrum Protect Plus. 

For how long have I used the solution?

I have been using IBM Spectrum Protect for around 20 years, although I have been utilizing IBM Spectrum Protect Plus for two to three. 

What do I think about the stability of the solution?

We have no complaints about the stability.

What do I think about the scalability of the solution?

The solution is really scalable. 

How are customer service and technical support?

Technical support could be so much faster. 

How was the initial setup?

The installation is straightforward and required around 20 servers. 

It took us about an hour.

What about the implementation team?

When it comes to the deployment and maintenance, certain administrative skills are required. 

What's my experience with pricing, setup cost, and licensing?

We have a special license, the name of which is escaping me at the moment, which grants us use for an unlimited number of years.

We must pay for a full license. 

What other advice do I have?

Since our organization affords use to 50 clients per server, this comes out to around 1,000 clients. 

I would recommend this solution to others. 

I rate IBM Spectrum Protect as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Backup and Recovery
Buyer's Guide
Download our free IBM Spectrum Protect Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
IBM Spectrum Protect
March 2024
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