HubSpot Marketing Hub Reviews

We mainly use HubSpot Marketing Hub for creating email marketing campaigns, which it's pretty effective at. We've integrated HubSpot with IBM on the CRM side to gather client details from our R platform. In my previous company, we also integrated HubSpot with Salesforce for sales automation.

I find HubSpot Marketing Hub's user interface very intuitive and easy to navigate, which is something I really appreciate. Their support is also excellent, quickly resolving any issues we encounter. For email marketing, HubSpot has been crucial in reaching our targets by allowing us to create campaigns and outreach to prospects effectively. While I haven't used HubSpot Analytics recently, it was useful for basic insights and CRM management, although we primarily rely on other analytics tools for detailed campaign performance analysis.        

In terms of drawbacks, I've found that HubSpot Marketing Hub lacks in-depth analytics and reporting features and managing contacts and lists can be confusing for new users. There is a need for better educational resources to help users navigate the platform more effectively. While HubSpot generally performs well in terms of automations and workflows, occasional technical issues can lead to server crashes or delays. There are limited hosting options for documents, which could be improved with clearer guidance for users.

I have been using HubSpot Marketing Hub for the past 4 years. 

It is stable.

I find HubSpot Marketing Hub scalable especially for companies with around a hundred employees or sales teams.

The support is good, but while they're quick to respond, I sometimes wish for more self-help resources to resolve issues independently.

Positive

I haven't used ZohoMAX extensively, but my experience with Zoho suggests it's more complex in terms of user experience compared to HubSpot. Finding things and setting up workflows is easier and cleaner in HubSpot.

It was straightforward without any major issues. I haven't had to deal with complex integrations or API setups. 

Maintenance has been minimal, especially since we use the cloud version, so it's been smooth sailing overall.

Regarding pricing and licensing, I haven't directly handled it, but I assume Zoho might be cheaper. However, I would still prefer HubSpot due to its cleaner and more user-friendly interface.

I would recommend considering the size and nature of your team before choosing HubSpot Marketing Hub. It's ideal for b2b companies with traditional sales cycles and marketing automations, making it suitable for early growth and small to medium businesses.

I'm looking at the provision of advanced hyper-personalization, automated Gen AI-based campaign script generation, and automation to reduce guesswork. Traditional products have gaps here, and I need enhancements for more focused targeting in messaging.

The output needs some adjustments for more tangible leads and targeted messaging. There are some gaps here, and this product needs improvement.

In future releases, I would like to see hyper-personalization and JMAI-based automation, such as generating automated scripts. For example, for campaign reachouts of other sales operations. Because the entire world is talking about AI. So, more automation and even further personalization.

I'm fairly new to this product. So, it has been a couple of months. 

It is a stable solution. However, the output needs some adjustments for more tangible leads and targeted messaging.

There are 20-odd end users using this solution in our enterprise. It is easy to scale because our requirements are slightly less at this time. But, as we try to scale it down the line, which is part of the plan. That's where the apprehensions are.  

I'm looking to augment the lead generation mechanism and apply hyper-personalization. Some AI-based solutions are emerging, providing highly personalized buying persona information at one click. This interests me for the lead-to-opportunity cycle. 

I checked out products that could be added to this existing platform. Therefore, we have yet to choose any specific product. It's all currently in progress.

As a CRM tool, it looks good. In terms of overall packaging CRM, but for some customized reachouts, it might need additional levers or add-ons, especially when automating at scale for specific buying personas. That's when you might need some additional help, in my opinion.

Overall, I would rate the solution a seven out of ten.

We use the tool for prospecting. 

HubSpot Marketing Hub is efficient and offers visibility. It also helps to track leads. I like the tool's Gmail functionality. 

The tool should improve email marketing solution. It is behind its competitors for bulk campaigns. 

I have been using the solution since 2019. 

The solution is stable. 

HubSpot Marketing Hub is scalable. 

HubSpot Marketing Hub has solid and knowledgeable technical support. They are quick to reply. 

The tool's deployment is complex, and configuration took time to complete. 

HubSpot Marketing Hub's pricing is reasonable. It is about 800-900 dollars a month. It may be pricey for smaller clients, but for the bigger ones, it's only a small part of their monthly revenue. 

HubSpot is better than Salesforce for smaller startups and others in the funding phase. I rate it an eight out of ten. 

The solution is used for website development and marketing automation.

HubSpot is a very helpful solution. 

The solution is not recommended for launching investment. 

I have been using HubSpot Marketing Hub for three years.

It is a scalable solution.

The technical support was in-house and took 30 minutes to answer a question.

The initial setup is straightforward.

The solution can be rated a nine out of ten for lead and process testing and as a CRM.

It is a good platform if you want to use it to track your sales platform.

I rate the overall solution a six out of ten. 

HubSpot Marketing Hub takes my newsletters and moves them. If somebody goes to my website and submits a request for a newsletter I receive an update.

HubSpot Marketing Hub has kept me updated with alerts.

There are some issues with HubSpot Marketing Hub with receiving notifications. It was too difficult to understand, and it requires a lot of effort. Configuration could be simplified.

I have used HubSpot Marketing Hub within the last 12 months.

I have submitted a request for this HubSpot Marketing Hub problem that was happening, but I didn't get a response that solved the problem. The support didn't follow up with me.

They have dropped their service availability since 2017. I previously could meet people, talk to people, and have better access

When I was looking for a solution approximately five years ago there were not very many solutions on the market. In the current market, there are many better solutions available. 

HubSpot Marketing Hub provided me with the startup package with 90% off, but it's still hundreds of dollars a month instead of thousands of dollars a month. There is an additional cost for training and onboarding which is hundreds of dollars. It is expensive and should be reduced.

I am most likely going to switch to a more professional solution, such as Salesforce. It's has been years since I've used this solution because of problems and the difficulty to use it.

I wouldn't recommend HubSpot Marketing Hub to someone else right now because it feels old and clunky compared to what's available now. I'd recommend others to go look at the market and purchase something that has a lower barrier of entry and has better support built-in. I would lean toward a growing company rather than an established company, such as HubSpot because they've become heavily corporate. It would be similar for me calling Microsoft for support on something, it can be a long process. However, Microsoft has improved over the years.

There are other solutions available now. For example, for a solution that has cost a thousand dollars a month with a 90% discount to make it a hundred dollars a month, and I am tied to the solution for years is not good. At a certain point, the price will increase back to approximately $10,000 a year. This is not a favorable proposition to be in. Other companies which don't have such a high-cost burden up-front, they're going to win my business, and that's where I moving to with my new website. Additionally, their marketing is not working.

I rate HubSpot Marketing Hub a five out of ten.

The solution is used for generating leads as part of the inbound campaign.

The joint database shared between all the HubSpot modules is valuable.

The product is not cheap.

I have been using the solution for more than four years.

The tool is very stable and very reliable. No software is without glitches or errors. I rate the stability a ten out of ten.

Our customers are medium-sized businesses. The tool is scalable. We can scale it up to whatever level we want. I rate the scalability a ten out of ten.

The initial setup is complex, but it is manageable. The onboarding process is well documented. The ease of setup depends on the environment. It is a SaaS solution. The initial deployment takes approximately three months.

It is an upmarket solution, but it is not the most expensive tool. I rate the pricing a seven out of ten on a scale where one is cheap, and ten is expensive.

The product is better than other alternatives.

I recommend the product. Implementing a marketing automation solution must be well-planned and well-thought-through. Overall, I rate the tool a ten out of ten.

We use HubSpot Marketing Hub for brand awareness and marketing campaigns.

The product has the most valuable enterprise features. It is a complete enterprise solution with useful tools and technology.

HubSpot Marketing Hub’s user interface could be more accessible for a regular user to understand.

We have been using HubSpot Marketing Hub for seven years.

It is a stable product. I rate its stability a seven or eight out of ten.

It is a scalable platform. We get many sales leads using it. I rate its scalability a seven out of ten.

The technical support services are good. I can easily reach them in case of queries.

Positive

The initial setup process is easy. It takes two months to complete.

HubSpot Marketing Hub is less expensive than Salesforce. However, it is a complete product from a business perspective.

It is a unique platform for scaling businesses by reaching large audiences in a very short span. With the help of a segmentation feature, we can reach the right audience at the right time. We can identify the right opportunity to increase sales.

I rate HubSpot Marketing Hub an eight out of ten.

Marketing Hub manages all your contacts. You can create any type of static and or list for email blasts and outreach. 

Marketing Hub does an incredible job of tracking and updating client records. The reporting has been enhanced, so you can do just about any type of reporting with it and export to Excel if necessary. They just came out with a considerable upgrade a few months ago, which really helped on the reporting side. 

Marketing Hub is highly stable within the cloud. They also have a mobile app that mirrors the portal. They've done an incredible job of continuing to enhance the product.

Tech support is almost instant. They do a great job of customer and tech support.

Marketing Hub is simple to set up.

All the CRMs we work with are in the same range. They're not the most expensive, but they're not the cheapest. They have a free version for people to try, and they can start adding more features to it. 

They have specials with bundles for small and medium-sized businesses that combine marketing, sales, and customer support. They have bundles to help companies get going. They give you lots of options and work with you.

I rate Marketing Hub 10 out of 10. It's a solid platform that's straightforward to set up and extremely easy to use. They've done a fantastic job. Any time we've run into problems, they've rolled out enhancements. It just keeps getting stronger and stronger. Their sweet spot is small and medium-sized businesses.