One of our biggest use cases has been migrations. We migrated the virtual machines in one of our data centers using Zerto.
Manager, Cc, Central Systems Infrastructu at a healthcare company with 501-1,000 employees
Enables disaster recovery in the cloud and has good migration features
Pros and Cons
- "I've found the migration feature very valuable."
What is our primary use case?
How has it helped my organization?
We're in the middle of a migration that Zerto has made much easier. We also use it for many standard disaster recovery cases. It constantly keeps our services running.
Zerto's near-synchronous replication is a key component. It's essential.
Zerto enables disaster recovery in the cloud, which is very important. It creates another level of protection to have an alternate location outside of on-premises.
It helps protect VMs in our environment. It's certainly better than a traditional nightly backup.
What is most valuable?
I've found the migration feature very valuable. It starts like a disaster recovery scenario where you're just replicating the VMs. Then it all gets synced up, and you decide when to make the cutover.
This is instead of having to do a more traditional conversion of the VMs or shutting them down and migrating the data, which is less efficient.
The seamlessness of a cutover is very helpful.
For how long have I used the solution?
I have been using Zerto for around five years.
Buyer's Guide
HPE Zerto Software
October 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
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What do I think about the stability of the solution?
It offers good stability.
What do I think about the scalability of the solution?
We haven't scaled it too much, but in our experience, we haven't had any issues with it.
Which solution did I use previously and why did I switch?
We still use a different disaster recovery solution but for different use cases.
Zerto didn't completely replace our other backup solutions.
What was our ROI?
There are cost savings for the migration in particular.
What's my experience with pricing, setup cost, and licensing?
From the migration standpoint, they're flexible with the licensing. You own the license and can apply it to a machine and then pull it back, apply it to another machine, and so on.
Which other solutions did I evaluate?
For the migration piece, we evaluated different solutions but not for the disaster recovery replication. We knew from the migration piece that it would work well.
What other advice do I have?
For me, it's a ten. I haven't had any issues with it so far.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Engineer at Shiftmovers
Fast duplication, good ROI, and timely support
Pros and Cons
- "Its user interface is excellent, and when it comes to data duplication, Zerto is very fast."
- "Overall, Zerto is doing a very good job. We have experienced a few downtimes on networking. Most of the time, they come up with a solution immediately to sort out any challenge that may affect data flow or data migration. It does not happen frequently. We might experience it once in two months, but when we face any downtime, it does not impact the data."
What is our primary use case?
Zerto is our main application for curbing risks. We use it to protect our workflows on applications from threats that can come from the cloud and on-premises.
How has it helped my organization?
Before Zerto, our organization kept experiencing some attacks. Our data was not safe. There were frequent attacks on our data, and that is why we decided to deploy Zerto.
It helps to ensure that our organization's data is safe from any latest threats.
It ensures that our applications are protected. We have high-security firewalls that cannot be attacked or broken by ransomware attacks.
Zerto can block unknown threats and attacks. It has security measures in place to stop any threats that can harm our data.
When it comes to data capacity, Zerto provides an assessment of data replication that can be orchestrated to feed the data protection models.
We used to mostly have on-premises applications, but after the deployment of Zerto, we are able to move to the cloud and ensure that our data is secure from both sides.
When it comes to cloud recovery, Zerto ensures that data transfer from the cloud to our organization is safe. It cannot be easily attacked with malware or by cybercriminals. It is very important to us that our database is safe and the data on our cloud servers cannot be interfered with by external or anonymous users. It ensures that the data for the organization is channeled for the right purpose and through the right infrastructure.
We use Zerto to support DR on the AWS platform. The support has been very good, and I would recommend it. The performance has been good, and our data has always been safe.
I have not had any difficulties with data migration. Since we deployed Zerto, data migration has not been a challenge.
Zerto helps our organization to be in the right direction when it comes to data protection and recovery from both on-premise and cloud servers. When there is anything crucial or any challenge, their customer support team provides a timely solution, which helps with performance.
The recovery management has been efficient. We can use the tools to accommodate any form of data for future retrieval. Our data is safe.
Zerto has been excellent for our RPOs. When it comes to disaster recovery, the company makes sure that we have the right tools at the right time to ensure that we do not have any data recovery challenges across the enterprise.
Zerto has saved a lot of time. We used to take eight hours, but now, it takes us six hours to accomplish most tasks and projects based on the data flow.
Zerto has reduced the number of staff involved in a data recovery situation. We have 20% less staff.
Zerto has also reduced the number of staff involved in overall backup and DR management.
What is most valuable?
Its user interface is excellent, and when it comes to data duplication, Zerto is very fast.
Their customer support team ensures that we get timely updates and provides status or data on threats to help us ensure that our applications are safe.
The cost of deploying and running this platform is also good as compared to other platforms.
What needs improvement?
Overall, Zerto is doing a very good job. We have experienced a few downtimes on networking. Most of the time, they come up with a solution immediately to sort out any challenge that may affect data flow or data migration. It does not happen frequently. We might experience it once in two months, but when we face any downtime, it does not impact the data.
For how long have I used the solution?
I have been using Zerto for the last six months.
What do I think about the stability of the solution?
It is a stable product. I would rate it a nine out of ten for stability.
What do I think about the scalability of the solution?
It is very scalable. I would rate it a ten out of ten for scalability.
How are customer service and support?
Their support is good. Their technical support team has been doing well. I would rate them a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were not using a similar solution previously.
How was the initial setup?
It was not complex. It was simple. The deployment was simple and clear. It took a few hours.
What about the implementation team?
We had four people involved in its deployment. Overall, we have eight people who work with this solution.
What was our ROI?
We have seen positive returns on investment. We have achieved a lot, and our performance keeps on improving. We have seen an 80% ROI in the past six months.
What's my experience with pricing, setup cost, and licensing?
Its price can be better, but it is not bad. Most small-scale organizations can afford it, but they can come up with more customer-friendly packages.
Which other solutions did I evaluate?
We did not evaluate other options. For now, we are okay with Zerto.
What other advice do I have?
Overall, its performance has been good, and I would recommend it to other organizations. It is a good solution that can help any organization to achieve projects based on data management.
Overall, I would rate Zerto a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
HPE Zerto Software
October 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,939 professionals have used our research since 2012.
Disaster Recovery & Cybersecurity Consultant at a consultancy with 1-10 employees
An effective tool for automation and orchestration of complex activities
Pros and Cons
- "Its ease of use and scalability are valuable."
- "There should be more comprehensive cyber recovery capabilities."
What is our primary use case?
For one client, the use case was to facilitate data center migration, and for another client, it was for failover and failback of the data center for DR. We wanted to have controlled failover and failback of related applications for DR.
We have not used it for disaster recovery in the cloud. Everything has been on-prem so far.
How has it helped my organization?
Zerto helps in automating disaster recovery capabilities. It allows automation and orchestration of complex activities.
We have used Zerto to help protect VMs in our environment. Zerto’s overall effect on our RPOs has been pretty good.
It has also been effective for our RTOs.
Zerto has helped to reduce downtime, specifically for failover and failback, but it is hard to qualify the time saved.
Zerto has not saved us time in a data recovery situation due to ransomware or other causes because we have not been impacted by any such issue.
Zerto has helped to reduce the organization's DR testing. There is about 20% reduction.
It has also reduced the number of staff involved in a data recovery situation, but I have not seen any reduction in the number of staff involved in overall backup and DR management.
What is most valuable?
Its ease of use and scalability are valuable.
I also find the near-synchronous replication to be valuable. It is extremely important for organizations.
What needs improvement?
There should be more comprehensive cyber recovery capabilities.
For how long have I used the solution?
I have been using Zerto for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. It is deployed across multiple locations. There are roughly about 4,000 VMs.
We might use it to migrate to cloud solutions. It is to be decided.
How are customer service and support?
I have not reached out to them myself.
Which solution did I use previously and why did I switch?
We were using SRM. We switched to Zerto for automation.
Zerto is highly effective in terms of ease of use as compared to other solutions. Zerto is also pretty effective in terms of its speed of recovery.
We can easily migrate data using the Zerto console.
Zerto has not yet replaced all of our legacy backup solutions but it will.
How was the initial setup?
Our setup is all on-premises. I was involved in its deployment to some degree. It was pretty straightforward to deploy.
It took about three months. It was an enterprise-wide solution.
What about the implementation team?
It was a combination of in-house staff and a third party. The third party was a VAR or value-added reseller.
It required just a handful of staff for deployment. It does not require any maintenance from our side.
What was our ROI?
We have seen an ROI, but I do not have the metrics.
What's my experience with pricing, setup cost, and licensing?
It is not a bad pricing model.
Which other solutions did I evaluate?
We evaluated other options on paper, not physically.
What other advice do I have?
Zerto is an effective tool for automation and orchestration of complex activities.
The biggest lesson that I have learned by using Zerto is the need for application involvement and defining protection groups.
Overall, I would rate Zerto a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant It Manager at TH Plastics, Inc.
Protects data and servers, good replication, and offers peace of mind
Pros and Cons
- "Zerto is fast to restore our mission-critical servers when needed."
- "Zerto could add text alerts if there are critical problems and alerts if changes affect our replication."
What is our primary use case?
We use Zerto for offsite disaster recovery. We have over 70 VM servers, several of which are our mission-critical servers that are replicated to our VMware hosts at an offsite location.
We also replicate our Citrix environment and Disaster Recovery Zen App servers with Zerto to our offsite location as well. Most of our servers are Windows-based operating systems. However, this doesn't matter because we are replicating the VM servers. Further down the line, we may invoke extended retention for some of our more important servers.
How has it helped my organization?
It gives us peace of mind that our data, servers, and environment are protected. We can easily restore VMs quickly and have confidence that the replicated data will be current.
We are able to show proof in tests, reports, and live data to our owners, showing that our most sensitive data and servers are being replicated to an offsite facility, and we can restore it in case of a natural disaster or from our system being compromised by ransomware.
Our IT staff can easily navigate through Zerto and test failover, see if there are issues with replications, and create offline copies of the data.
What is most valuable?
Being able to test our VPGs and prove that our disaster recovery setup is in place and functional.
Our business owners can be assured that our data is protected, and in case a serious problem occurs, they know that we will be able to recover easily.
Zerto is fast to restore our mission-critical servers when needed. We also use Zerto to make copies of our VM servers for our offsite Citrix Zen App Servers. Zerto has helped simplify the process of disaster recovery setup and made the tasks more efficient for our IT Staff.
What needs improvement?
Zerto could add text alerts if there are critical problems and alerts if changes affect our replication. We do receive emails, and they will alert us to issues that we are having with VPG SLAs.
I don't have any complaints about Zerto, and I hope they continue to develop new features. If they had classes on using Zerto, that would help with onboarding new IT staff. They may already have them, and I am not aware that they do. Overall, Zerto works out great, and they do a good job.
For how long have I used the solution?
I've used the solution for five years.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer at a cloud solution provider with 1,001-5,000 employees
User-friendly, easy to set up, and offers good speed to recovery times
Pros and Cons
- "The disaster recovery features are the best I've found."
- "We'd like to be able to migrate data without its operating system or any other functionality and without having to go through a virtual machine or server."
What is our primary use case?
The solution was primarily used for disaster recovery for clients. If there was a major issue in the data center, it allowed the client to move to the second data center. It was also used for migration to virtual machines.
How has it helped my organization?
My customer recently (a few years ago), had a major issue in one of the data centers. It was a virus attack that destroyed the servers and virtual machines. We could not recover those servers or virtual machines. After that, we decided to remove the corrupted data center and get everything recovered using Zerto. We were able to do that with the agreed-upon RTO and RPO for the customer.
What is most valuable?
The replication between data centers is great. It allowed us to ensure all data was replicated from one side to another.
The near-synchronous replication is great to have. It works better than other solutions.
It's very user-friendly and straightforward. There are no bugs in the software.
The disaster recovery features are the best I've found.
This product allows us to do disaster recovery in the cloud rather than the physical data centers. We have multiple customers who are on a hybrid cloud. Some are on a private cloud and some are on a public cloud and Zerto allows us to provide the functionality whereby we can cover both as well as across physical data centers. We use Zerto for AWS, Azure, and GCP.
It was nice to use with AWS. Everything was in place on AWS and the functionality is well documented. We've done a POC on it. We have not yet had a chance to do a real disaster recovery just yet.
Zerto has helped us protect VMs in the customer environment. The overall effect on the RPOs is good. We can do it at a maximum within 15 minutes, however, often we can do it within five minutes, or even one minute.
The speed of recovery is very quick compared to other tools.
It's easy to migrate data with Zerto. It's simple. Even non-technical users can see what information is needed in order to enable the replication from one site to another.
Users can still collaborate during the migration process in Azure. It depends on how much data you are including from your data center. The bandwidth connectivity between two data centers is very high.
The RTO is pretty good. We typically give our customers a heads up it will be eight hours, however, it's often less.
It's helped us reduce downtime. For example, when I was using another solution, we wanted to restore a VM. It took more than eight hours to restore ten virtual machines. In contrast, Zerto only takes 45 minutes.
We had a corruption at one point on 20 to 25 VMs, that were critical from the customer's point of view. They had already spent so much time trying to troubleshoot. We decided to use Zerto to restore the machines and give them the latest backup. We were able to give them everything in less than one minute.
For the customer to recover using a different solution, it would take much longer. Zerto takes far less time. For example, compared to VMware SRM, it takes almost double the time compared to Zerto.
We've been able to reduce DR testing. When we used to give RPO and RTO time to our customers, two hours for RPO and eight hours for RTO, once we started using Zerto, we reduced RPO to 15 minutes.
It's reduced the staff time involved in a data recovery situation. When we initially set up Zerto, it immediately starts replicating and does incremental replication as well. Therefore, at any given point in time, the latest data is already available on the recovery side. We just have to trigger it and everything will be restored as per our configuration. We likely save three to four hours of work during the disaster recovery period. And, in the disaster recovery phase, every minute is crucial.
It's also reduced staff involvement. It's not complex and very straightforward. Since tasks are reduced, we do not need so much staff.
What needs improvement?
Previously, it was not compatible with the public clouds. However, now that it is, it's helped a lot. One of the most challenging aspects in migrating items from private to public.
We'd like to be able to migrate data without its operating system or any other functionality and without having to go through a virtual machine or server.
For how long have I used the solution?
I've used the solution since 2015. I stopped using it around 2022.
What do I think about the stability of the solution?
The solution is absolutely stable. We have customers that have used it since 2016 without any concerns.
What do I think about the scalability of the solution?
The product can scale.
How are customer service and support?
We haven't had to engage with technical support.
Which solution did I use previously and why did I switch?
I'm familiar with VMware SRM.
Not a lot of people in the market are aware of Zerto. They need to market it better.
However, Zerto is pretty simple and straightforward, compared to other options on the market.
Replacing the legacy solution has helped customers remove compatibility issues and reduce costs.
How was the initial setup?
The deployment of the product is straightforward. We have, for example, more than 100 VMware ESX-site servers and there are two agents in terms of virtual machines that get deployed on all of them.
To deploy the solution, it only takes 30 minutes. You only need one or two resources to manage the implementation. The maintenance is minimal. Once it's set up, it's fine.
What was our ROI?
Our customers have witnessed an ROI.
What's my experience with pricing, setup cost, and licensing?
The product is cost-competitive and less than other options. I do not have too much data on the exact costs, however. However, we are definitely saving costs when we compare Zerto to VMware.
What other advice do I have?
My understanding is we have a partnership with Zerto. It provided free training to our employees and we have done multiple certifications.
We did not use it for immutable data copies.
We don't use it for blocking unknown threats and attacks. We don't use it for security purposes. We have other security protection services for our customers, including firewalls and antivirus. We use Zerto only for disaster recovery.
I'd advise potential users to pay attention during the initial setup and watch what you are replicating from one side to another. After the setup, you will not have to put a lot of time in - as long as you pay attention during the initial phase.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Cloud Data Center Architect at Cable Bahamas
Our customers like the fact that they can restore within seconds
Pros and Cons
- "Another advantage is the ease of use. You can click through instead of typing in the code. It's all already scripted down to the network adjustments within the VMs and the timed delays for servers that need to come up in sequence. Overall, it's a good package for us to use. We started using it in about 2018 and haven't looked back."
- "It would also be nice if you could update without having to download a new installation file for Zerto Virtual Manager. Within the app, it could prompt you to install and perform the installation from within the application. Generally, it's relatively easy to use, but it gets a little complex when customers have special network requirements and need to customize how long they want the save points to be retained. We need to work with the storage team on the backend to see what makes the most sense for the client."
What is our primary use case?
We're a managed services provider that uses Zerto primarily for disaster recovery as a service. We offer Zerto as a DR option for our clients. Our customers in the Bahamas need a DR option outside of the hurricane belt, so we have workloads throughout the world to ensure our customers have somewhere to restore from.
Currently, we run Zerto in a vCloud environment. All of the services are brought up in a vCloud environment. It saves us from having to constantly buy equipment. The vCloud environment enables us to spin up an environment as needed instead of having unnecessary hardware sitting there using resources.
How has it helped my organization?
We haven't had any major disasters that required us to use Zerto, but we perform two or three live failover tests with clients. Everyone seems to be pretty happy with the product and the turnaround time.
It's all about client satisfaction. They may not understand the underlying tech architecture, but they want to know how fast we can bring the environment back up. We can achieve fast restorations and restore sections if needed instead of the entire environment. It's been a great experience for us and our customers.
What is most valuable?
The RTO/RPO times are fast. The speed is probably the biggest selling point for us. It's not live replication, where you have two sites up at the same time, but our customers like the fact that they can restore within seconds.
It takes them nearly to the last point of connectivity, so it's seamless and easy to operate. It's easy to operate, and customers feel that they have a level of control. With some platforms, most things need to be done by the provider, but customers have a management platform in their environment. They can run tests without our direct involvement.
Another advantage is the ease of use. You can click through instead of typing in the code. It's all already scripted down to the network adjustments within the VMs and the timed delays for servers that need to come up in sequence. Overall, it's a good package for us to use. We started using it in about 2018 and haven't looked back.
What needs improvement?
We have an issue with the management platform because we don't always upgrade to the latest version, whereas the customers tend to constantly upgrade. Sometimes, we lose connectivity because something isn't supported.
For example, we have VMware version 7 update 3. This morning, a customer upgraded it without informing us. It's their responsibility to notify us because our environment is large, and we don't update every time a new version comes out. It's somewhat of a pain.
In addition to data, the other thing would be the hardware versions for VMware. I finally found a proper support matrix, but we ran into a few problems in the early stages. I don't know how to address this, but maybe when the version is going to update, the client could get a prompt saying that the cloud location is not on that same version. It would be a more efficient way to tell them instead of trying to figure it out.
It would also be nice if you could update without having to download a new installation file for Zerto Virtual Manager. Within the app, it could prompt you to install and perform the installation from within the application. Generally, it's relatively easy to use, but it gets a little complex when customers have special network requirements and need to customize how long they want the save points to be retained. We need to work with the storage team on the backend to see what makes the most sense for the client.
For how long have I used the solution?
I have used Zerto for about five years.
How are customer service and support?
I rate Zerto support nine out of 10. I haven't had any serious issues aside from the problem with version differences between a client's environment and ours. That is just a matter of striking a balance with the clients. An IT environment can't update too frequently because you don't want a change to break something. Unfortunately, you can't stop the customer.
Support has been good about helping us troubleshoot those issues. It's easy to run a diagnostic tool and get the file. It's difficult to pull down a diagnostic file in some solutions because you need to do it via a command line. With this, it's just a couple of options you select. You run a diagnostic, save the file, and send it.
How would you rate customer service and support?
Positive
How was the initial setup?
I work on the cloud management side, so it was already deployed. I wasn't involved in deploying the cloud portion. However, I installed all of the virtual management for customers and set up the environment for them. That part of it was easy. It was a click-through thing. Most of the time, we'll guide the customer through the process, so they can see it as well. We show them the step-by-step process of performing the updates.
What's my experience with pricing, setup cost, and licensing?
Zerto is like a Ferrari. It's very fast but not the cheapest solution. You're paying a high price for quality and the assurance that you will have the environment up and steady.
There are tradeoffs, too. Our clients spend money on licensing but save on equipment. The customers could either buy a bunch of equipment or pay for Zerto licenses. That's where we come in. We provide you with a cloud solution that doesn't cost all this money upfront. The prices could always be better, but we don't complain so much about it because the savings come from other places.
What other advice do I have?
I rate Zerto nine out of 10. A lot of people are trying to convince us to look at VMware backups instead, but I don't see the urgency because Zerto works for us. I don't see anything on the market that can restore in seconds as opposed to minutes or hours. For us to switch, we would need something that beats Zerto. Right now, nothing beats it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Principal DevOps Engineer at a insurance company with 10,001+ employees
The recovery time is almost immediate
Pros and Cons
- "Zerto is essential for protecting critical workloads. We don't protect all of our VMs, but some need to be recovered in a timely manner. The recovery time is almost immediate."
- "It would be difficult to do, but I would love it if Zerto handled some of the scripting and things necessary to do a recovery. For example, it would be helpful if the solution could update the DNS to point to a new location. It would be nice to automate some of those tasks that you have to do to recover a VM and they were kinda out-of-the-box point-and-click things rather than things that required you to write a script."
What is our primary use case?
We use Zerto to back up our VMs to our disaster recovery site.
How has it helped my organization?
Zerto is essential for protecting critical workloads. We don't protect all of our VMs, but some need to be recovered in a timely manner. The recovery time is almost immediate.
What is most valuable?
The fast recovery speed is Zerto's most valuable feature. It gives us peace of mind to know that the VMs are replicated and are there if we ever have a disaster. We recently upgraded our license to include the cloud because we are considering migrating from our hosted data center to cloud-based DR. Zerto's near-synchronous replication has been excellent. We haven't had any issues during our testing. It has worked flawlessly, and we're very pleased.
What needs improvement?
It would be difficult to do, but I would love it if Zerto handled some of the scripting and things necessary to do a recovery. For example, it would be helpful if the solution could update the DNS to point to a new location. It would be nice to automate some of those tasks that you have to do to recover a VM and they were kinda out-of-the-box point-and-click things rather than things that required you to write a script.
For how long have I used the solution?
We have used Zerto for five years.
What do I think about the scalability of the solution?
We haven't had any issues with scalability, but we haven't done a lot of scaling. We initially purchased a number of licenses, and we've kinda stayed about that number for the whole time. We're currently protecting 175 VMs, which is a small fraction of our total environment.
How are customer service and support?
I rate Zerto customer service eight out of 10. It's been good. I haven't had to open any tickets with support, but we worked with our sales engineer to configure things, and it went well.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We've used backup providers before to do replication, but we've never had a solution that offered immediate recovery. We evaluated VMware SRM and some other backup providers, but none were quite on Zerto's level. The recovery speed doesn't compare to Zerto. Zerto is easy to use aside from the scripting aspect of things, but the other solutions aren't aren't any better in that regard.
How was the initial setup?
The setup is straightforward. We deploy an appliance, and it's up very quickly. The initial installation is done in a day, but it takes time to configure things exactly the way you want them, get the VMs protected, write scripts, etc.
What was our ROI?
It's hard to quantify the return, but we can do what we set out to. We're able to recover critical services in a DR site. We haven't had to use it, but we know it's there, and we've done testing that shows it works. Hopefully, we don't have to use it, but it's a good insurance policy.
What other advice do I have?
I rate Zerto nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Systems Engineer at a insurance company with 501-1,000 employees
Had a major impact on our RTOs and the near-synchronous replication is exceptional
Pros and Cons
- "Zerto's two main features are ease of management and that the product just works. It does what they say it'll do."
- "I don't feel like we're a big enough customer to warrant being called every week or every month but it would be good to get a little bit more contact with a salesperson or engineer group."
What is our primary use case?
Our primary use cases are for disaster recovery replication side to side.
We were running VMware Site Recovery Manager and it ran well. It was a great solution compared to what we had before. We didn't have disaster recovery issues. We were just doing our test. It ran superbly. Zerto improved the amount of time it took to failover and address any issues. We went from failing over in about three or four hours during the test to it taking one hour. It was very fast.
It's in a single department in a single company. Luckily, we don't really have to support much of our field force. We have approximately 4,000 agents who are in eleven states, but we don't have to go out into the states. We're on in one building and it's one business unit. We manage the failovers but it's just one group management.
Approximately four users use the solution.
What is most valuable?
One of the most valuable features is the ease of management. It's very easy to manage. My team grew and a team member took over my role for Zerto support. He was able to pick the ball up and run with it. It was very easy for him to pick it up and go forward. I haven't had to do a lot of management of the product.
Our RTO is between four to ten seconds to our site, which is about a hundred and fifty miles north of my location. We bought dedicated lines and we've been very happy with Zerto's performance.
Zerto's two main features are ease of management and that the product just works. It does what they say it'll do.
The near-synchronous replication Zerto offers is exceptional. Our pipe is 10 GB and we haven't overloaded that connection. We are very satisfied with it.
During our test last year, we moved systems around for users to test with. We had some misconfigurations in the journal sizes, they just weren't big enough. There was logging left on some SQL servers. Our DR test lasted for three days. We had a dedicated group come in and test. We failed back to production and then put it in the test phase again. We did it all within thirty minutes, and it worked very quickly. We were very satisfied.
Zerto has had a major impact on our RTOs. We've been feeling the impact for a while. It's steady here. It's exceptional. SRM dwarfed as far as our targets for RTOs.
Zerto has reduced our DR testing. It reduced the amount of time we have to test because it's so easy to failover. We've been very pleased with that. It's even given us the option of where we might be able to test more often anytime. We would like to get to a place where we test it once a month where we would allow some business units to test, and then do another business unit the next month.
It used to take us a week for the failover process and testing. The testing has been majorly reduced to where it now takes a day. It took a day to failover, to get everything lined up and running, and it never worked. We never were able to officially have a successful DR test. SRM fixed that and then Zerto took it to the next level. It improved drastically. This has freed up staff to work on other tasks. It used to be that we needed a room full of people for the test where we now need two.
What needs improvement?
I don't feel like we're a big enough customer to warrant being called every week or every month but it would be good to get a little bit more contact with a salesperson or engineer group. Our account executive is very good. He's done a great job, but it was hard for him to tie down an engineer. It was a little bit of a strain to get somebody lined up to show us what version 10 was about. Once we got it, it was perfect. It would be nice if it could be easier to do that.
They have VPGs and VRAs. The management of that when trying to do a VMware upgrade can get a little finicky. You have to bring nodes or hosts up and down where the VRAs are running on the hosts. Sometimes the VRAs won't come back up or they may not respond. So when you're done doing your work, it could be that you have fifteen servers that are not replicating. So you'll have to stop, delete, manually remove what you need to do, recreate the VRA, and that's easy enough but you have to go through and do that, and then resync. That's part of IT. They are a little finicky.
Version 9.7 has been a little easier to work with, and it integrates with VMware a lot easier. It shuts down the VRAs. The VRAs are finicky about how they get shut down.
For how long have I used the solution?
I have been using Zerto for six years.
What do I think about the stability of the solution?
We've been very satisfied with the stability of it.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
Support has been pretty good and responsive. I would rate them a nine out of ten. They're good.
Sometimes getting in touch with somebody is hard. We're not that big of a customer though.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It's been easy for new users to pick up and it was pretty easy for multiple people to work within the UI.
How was the initial setup?
I was indirectly involved with the setup. It didn't take very long, it was like doing an upgrade.
You just build the servers and the proxy up, install the VRA, and then one by one had them sync.
Seven months ago we had to do a complete resync which took about four to five days. It was straightforward. There is a lot of documentation on Zerto's support site. My advice would be to get the documentation off their site. Open a ticket for support at the same time.
What was our ROI?
We have seen ROI in terms of resources and time. For our overall management of the system, it doesn't require too many resources. The upgrades are not too bad. You may have to dedicate a staff member to do it for a couple of days. I didn't have a lot of experience with it and the two upgrades I did were simple.
In terms of time, it has saved us north of 30%. It cut down on a lot of manpower. There has been a reduction in our management pattern from other prior solutions.
What's my experience with pricing, setup cost, and licensing?
You pay to play and it's not cheap but it's worth it.
What other advice do I have?
We know we have the capabilities to do disaster recovery in the Cloud rather than in a physical data center. We're replicating about 150 miles north of us. That's probably going to happen in the next five to ten years for us. We're making a pivot to where we know we're going to have to go that way with some of the cloud solutions.
We have not had to use it for data recovery due to ransomware. We have gone through the industrial hardening of our environment. We have been rated as very mature as far as our security stands. We have actually had some counterparts that experienced some issues and they didn't have anything in place, and it was very bad for them. Luckily, we have not had to use it in that capacity. We feel really good about its capability from the testing we've done. We know we can use it for malicious attack response.
We have tested it to help protect VMs in our environment and we have found that it will work for that. We got decent results with testing and I was very impressed.
In terms of it reducing our overall backup and disaster recovery management, it hasn't. We needed two staff members for the last two solutions we used. This year we will need three because I will also be involved with Zerto.
Zerto has replaced our DR and replication legacy solution. We're using Veeam for our backups but Zerto has replaced everything replication-wise. It saved costs to manage them by 20%.
My advice would be to do a POC for its concept and everything you get. Get it. Do it. It's a good product. I have friends that work with other companies that provide similar services and one of their engineers told me that you can't beat Zerto.
I would rate them an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
CEO at Ivrnet Inc.
Enabled us to save tremendous amounts of time, is user-friendly, and provides peace of mind
Pros and Cons
- "Using Zerto for the migration was incredibly valuable, enabling us to save tremendous amounts of time."
- "Not all of the knowledge required for implementing Zerto is available in their online documentation for non-partners."
What is our primary use case?
We utilized Zerto to facilitate the migration of servers within a data center from one location to another and employed it for disaster recovery purposes.
How has it helped my organization?
Zerto is user-friendly. The feedback I received from my team during the migration was that it was effortless to use. I wasn't directly involved in the implementation, but I participated in the decision-making process for purchasing and analyzing Zerto. However, the feedback I received from our team indicated that it was quite straightforward to use.
The benefit to our company was the ease of moving our servers using Zerto, which saved us a lot of time. I would like to emphasize that during the data center migration, it saved us a significant amount of time. Additionally, during the disaster recovery tests, when we actually used it, it worked exceptionally well. Zerto provides us with peace of mind. In the event of an incident, the ability to recover our data effectively also grants us peace of mind.
We utilized Zerto to transition from one cloud to another, ensuring that all of our operations and applications are now in the cloud. Having disaster recovery in the cloud is an important necessity for business continuity.
We use Zerto to help protect our virtual machines.
Zerto has helped reduce our disaster recovery testing.
With Zerto, we would not require additional staff or hire a third party to assist with disaster recovery.
What is most valuable?
Using Zerto for the migration was incredibly valuable, enabling us to save tremendous amounts of time. Thankfully, we have never had to utilize the disaster recovery feature. However, if the need arose, Zerto would be instrumental in preserving our business.
What needs improvement?
Not all of the knowledge required for implementing Zerto is available in their online documentation for non-partners.
For how long have I used the solution?
I have been using Zerto for two years.
What do I think about the scalability of the solution?
Scalability is really good. We deployed it fairly quickly across our environment.
How are customer service and support?
The technical support is responsive and helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The feedback I received from our team was that the majority of the deployment went smoothly, but there were some technical aspects that were not covered in the deployment documentation, which they had to figure out.
The deployment required two people at times, but the majority of it was completed by one person.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
Zerto has saved time during our data center migration, and we are utilizing it for our disaster recovery. However, we have not yet calculated the return on investment for it.
What's my experience with pricing, setup cost, and licensing?
Zerto previously had a perplexing licensing structure, but they have since resolved it by implementing a unified license.
Which other solutions did I evaluate?
We evaluated Veeam Backup and Replication before choosing Zerto. Zerto offers live recording, allowing us to rewind to the exact moment when the incident occurred. At the time of our selection, Zerto was the only company with this capability.
What other advice do I have?
I rate Zerto a nine out of ten.
For organizations planning to implement Zerto in-house, I recommend reviewing all the setup documentation beforehand.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Director IT at a outsourcing company with 1,001-5,000 employees
Continuous replication gives us more checkpoints, improving our RPOs
Pros and Cons
- "The ease of use is one of the most valuable features when it comes to making changes and configuring. It's very easy to set up and configure. It's a great product."
- "They just came out with improvements for ransomware protection last week. I haven't used them yet but, overall, security and preventing ransomware is really a hot topic these days. I would like to see it detect when the ransomware occurs and provide more information on it."
What is our primary use case?
We use it for disaster recovery. We were looking for faster recovery time objectives. Our primary use case is protecting virtual machines in our environment.
How has it helped my organization?
It's improved our testing frequency, and that has definitely helped.
And the effect on our RPOs has been very good because of the continuous replication; you get more checkpoints. Compared to other disaster recovery solutions that we've used, it's much more efficient when it comes to recovery. It's much more resilient and provides a better experience. It's a better product than the traditional backup and recovery methods we were using.
Zerto has also helped reduce downtime in some situations. We can recover systems in minutes, versus hours. There has been a significant improvement in our RTOs.
It has also definitely helped us to reduce our DR testing on the order of hours and days.
What is most valuable?
The ease of use is one of the most valuable features when it comes to making changes and configuring. It's very easy to set up and configure. It's a great product.
Another very important feature, because I work in a very high-transaction environment, is the near-synchronous replication, and it works well.
What needs improvement?
They just came out with improvements for ransomware protection last week. I haven't used them yet but, overall, security and preventing ransomware is really a hot topic these days. I would like to see it detect when the ransomware occurs and provide more information on it.
For how long have I used the solution?
I have been using Zerto for approximately five years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It's scalable. I plan to increase our usage of the solution.
How are customer service and support?
I have not contacted their tech support.
Which solution did I use previously and why did I switch?
We were using typical backup recovery from tape or disk. Zerto is far easier to use, simpler, more efficient and reliable, and more effective than traditional disaster recovery tools.
It has not replaced all of our backup solutions. It's another tool to prevent a disaster.
How was the initial setup?
Our deployment is on a private cloud. We have compute, storage, and network that we replicate to. The initial deployment of Zerto was straightforward. It took less than 30 days to get it fully operational.
We used it in our test environment first and, once we validated that everything was functional, we included our production environment.
The maintenance involves keeping the versions up to date and there are agents that have to be updated as well.
What about the implementation team?
We had a managed service provider set it up and deploy it. On our side there were one or two people involved.
What was our ROI?
I can't quantify the ROI because we haven't used it in a disaster. It's more of a cost-avoidance solution, protecting the organization.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. There are no costs in addition to the standard fees.
Which other solutions did I evaluate?
We looked at Symantec, Veritas, CommVault, and Rubrik.
What other advice do I have?
Have clear requirements on what your RTO/RPO requirements are, and which applications will be involved. You need to have clear business requirements and align Zerto with your business continuity plan.
Zerto is very innovative and they're constantly making improvements. It took some time to realize some of the benefits but it's been a great journey.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
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Updated: October 2026
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