The user interface isn't as user-friendly, and the management platform UI isn't as intuitive as others. So it can be more user-friendly. 

Another area of improvement is support. Technical support needs improvement. Hitachi's case logging system is complicated compared to the simple NetApp support portal. They lack a simple, agile call logging system and even a proper help desk or login system.

The software upgrade could be easier. At present, it is complicated to use the CLI command.

Hitachi Content Platform is a complicated solution. You need to put several pieces of the hardware together in order to achieve the capacity or the performance needed.

The pricing of the solution could be better.

Technical support could be more available to certain regions such as ours.

The solution could use more integration with clouds. We have some integrations. This customer would like to run backups into Content Platform solutions and then to another solution like a cloud. We can see integration with Amazon, however, so far, I cannot see the integration potential with the Google GCP and the Microsoft options. The customer should have a contract with Amazon Web Services. If customers have a contract with any other, they should move the contract to this cloud.

The pricing could be improved. Hitachi is a big company, so it's a very strong product. The only thing is that it should be more cost effective. 

There is room for improvement in the capacity for integration with other platforms. Right now, we're in the process of implementation for a client and we're having some problems with integration. 

I would also like to see a better user experience for the administration, such as software to manage the principal console. 

This product's ability to track logs for access could be differentiating and still needs to be improved, but that probably doesn't exist on any product in its class either.

When you want to replace a disk, we need to start the maintenance from the S nodes. We have to automate maintenance so any onsite engineer can replace it after that, but we don't need to do this on VSP platforms. An engineer can come in and replace that specific disk. If also we could do that on Hitachi Content Platform, it would be great for us. 

Also, after we upgraded this S node to the 2.2 version, we found a minor bug where it was giving us false positives showing that the system had failed when it hadn't. I think Hitachi released a patch that resolves this.

In the next update, I would like to see one new feature. We get email alerts when a tenant is at 90 percent capacity or so. It should have the option to automatically expand if the pool has enough space. For example, if the pool has 30 percent free, you can increase the tenant's space when it's 90 percent full. 

Two things that can be improved are pricing and configuration. Mostly the pricing is an issue. And if I were to add anything, I would say more integration with backup solutions such as Veeam Backup.

In terms of what can be improved, normally they provide it as object storage, but they see that as a vendor they don't have the components to glue it. So they allow all the partners to come up with all the ideas. But when positioning, if Hitachi could also come up with their own sort of software to provide solutions, by OEM like Microsoft and all those, they would allow partners to promote their solutions to a partner store. Something like that. That's the way they should take this. Let's say from a partner point of view, we don't see what Hitachi does globally with the partners. That availability is not there. I think it would be good if they had a platform like that. And we can also co-sell to other countries. You can do a lot with the platform.

The vendor needs to come up with their own integration solutions. As it is now, they provide object storage that is used by a number of other vendors. They allow the partners to come up with the ideas. For example, Microsoft, Cisco, and others can promote their own solutions, but there is nothing directly from Hitachi. Hitachi needs to start working with all of its partners, globally.

What is lacking in this solution is a simple process to migrate from existing systems.

They should improve the user interface. It's a little bit complex. It does not have a self-learning method. You need to know how to use it before you touch the system. The user interface is not self-explanatory.