HCL Domino Reviews, Competitors and Pricing

it_user662238

AGM IT/SAP at a transportation company with 201-500 employees

May 11, 2017

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After a few years, you may find that you are paying more than the purchase cost, without much functionality added.

What needs improvement?

The ROI does not justify its price.

IBM should rethink the AMC subscription.

For how long have I used the solution?

I have used it for 12 years.

What was my experience with deployment of the solution?

I have not encountered any deployment issues, only that there are not many upgrade features.

What do I think about the stability of the solution?

We have not encountered any stability issues.

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What do I think about the scalability of the solution?

Not many upgrade features found.

How are customer service and support?

Customer Service:

Customer service is 4/10.

Technical Support:

Technical support is 5/10.

Which solution did I use previously and why did I switch?

We previously used Messenger and Outlook, which were much better than this.

How was the initial setup?

I do not have any experience with initial setup.

What about the implementation team?

It was implemented by a support partner.

What was our ROI?

The ROI is not justifiable.

What's my experience with pricing, setup cost, and licensing?

IBM charges heavy for a yearly subscription and AMC cost increase year-on-year is not a fixed percentage of AMC, due to which, after 2-4 years, you may find that you are paying more than the purchase cost, without much functionality added. The ROI not justifiable. IBM Lotus is good but there is other, better software available with much better pricing, and value-added functionality and features. IBM should rethink the AMC subscription, which is huge compared to the competitors.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options.

What other advice do I have?

IBM should rethink the AMC subscription.

Disclosure: I am a real user, and this review is based on my own experience and opinions.