GoToMeeting Reviews and Pricing

it_user4230

VP of Product at a legal firm with 51-200 employees

Oct 20, 2014

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Reliable meeting software, voice could be improved

What is most valuable?

The feature set is very comparable with other virtual meeting products.

What needs improvement?

We often have voice issues, especially when there are a mix of VOIP and dial-in users. The product technology has steadily improved over the past few years. User defaults and billing settings are not available in the meeting software and subscription details have to managed almost exclusively by phone.

For how long have I used the solution?

Five years

What was my experience with deployment of the solution?

Many issues over time with phone echos and unusable audio.

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What do I think about the stability of the solution?

Generally, the online portion of meetings has been quite stable and doesn't lag.

How are customer service and support?

Very helpful customer service related to billing questions.

Which solution did I use previously and why did I switch?

I had used WebEx at a previous company and was quite happy. Five years ago WebEx was quite a bit more expensive and as a startup we went with GoToMeeting. Currently evaluating options with higher quality audio.

What's my experience with pricing, setup cost, and licensing?

Be careful with offering toll-free audio as the charges add up quickly.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user11028

CEO at a computer software company with 51-200 employees

Oct 10, 2013

GoToMeeting works great–until you add video conferencing

I have been a loyal customer of GoToMeeting for years. I love the cost, flexibility, screen sharing, and audio quality. It works very well.

In 2013, I’ve started using the video conferencing feature much more heavily – meaning, I’m using it. At Clear Measure, we have teams in Austin, Dallas, Toronto, and New York. On top of that, our clients like to connect to us from wherever they are. The phone conference dialing is very useful, and the smartphone app is great as well.

The issue I have found is that the video conferencing takes a remarkable amount of CPU time. Many team members have difficulty using video conferencing when other process are running on their computers. Webex, on the other hand, appears to degrade video quality in that case. GoToMeeting seems to require full video quality and audio quality at all times. And when the CPU can’t keep up, audio and video just cut out and stop working (dropped packets/words/sentences).

Here is GoToMeeting running without video (call with 5 people – my webcam is off, other 4 webcams are streaming)

GoToMeeting without video

And here is GoToMeeting running with my webcam turned on.

GoToMeeting with video

If I could have my way, when faced with constrained CPU cycles, video quality would degrade first. Then screen sharing quality, then audio quality, The current behavior has me shopping for other solutions. I’d be interested knowing other experiences.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.