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PeerSpot user
Information Security Leader at a government
Vendor
It has helped us prevent exploitation of vulnerabilities while we are working on code. Signatures are basic and prone to firing false positives.

What is most valuable?

  • It supports OWASP top 10.
    As you can see, the attack types are mapped to OWASP top 10. The policy creation always follows the procedure:
  1. Create first the objects needed.
  2. Assemble the policy.
  • The GUI interface is intuitive. I have never needed to use the CLI
  • It has good reports.It is easy to manage.

How has it helped my organization?

The portal has a lot of vulnerabilities, which are not easy to solve quickly. The device has helped us to prevent exploitation of them while we are working on the code.

What needs improvement?

The signatures are very basic and prone to firing false positives. For example, FortiWeb detects this string as an attack because it detects "perl" in it:

User-Agent: Mozilla/5.0 (compatible; PaperLiBot/2.1; https://support.paper.li/entries/20023257-what-is-paper-li)

This is a false positive. If the signature was more complex, that would not occur.

For how long have I used the solution?

I have been using it for four years.

Buyer's Guide
Fortinet FortiWeb
June 2025
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.

What do I think about the stability of the solution?

I have not encountered any stability issues, but it always consumes a lot of memory.

How are customer service and support?

Technical support is 7/10. We had a pair of cases without solution; one URL-rewriting related and another one Lync Enterprise-related. In both cases, we had to search for alternate solutions.

Which solution did I use previously and why did I switch?

ISA Server was working as a reverse proxy, but it lacks web attack prevention. Also, because the platform is dedicated and the OS is hardened.

How was the initial setup?

It has an auto-learn module that makes it easy to establish the first policy, after which you can customize it. It is straightforward to configure the FortiWeb. We have encountered that it is especially difficult to work with URL rewriting, because of regular expressions.

What's my experience with pricing, setup cost, and licensing?

Price and licensing is fine; it is one of the cheapest solutions and does its job.

Which other solutions did I evaluate?

We also evaluated F5 and Imperva. Fortinet won because of its price. It has done its work for the last four years; the only problem that I have seen is the high false-positives rate which prevents us from focusing on the real attacks.

What other advice do I have?

It has a good quality/price relationship. The web vulnerability scan module is useless.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Information Security Engineer with 1,001-5,000 employees
Vendor
With Layer 7 server load balancing, it makes decisions based on the content of messages. It also can offload slow connections from the upstream servers.

What is most valuable?

  • Web services signature: Helped us on secure key exchange, authentication and integrity of the transmissions.
  • Virtual patching: We publish many web services through FortiWeb. We are able to quickly resolve vulnerabilities.
  • Layer 7 server load balancing: The device made smart decisions based on the content of messages. Also, with compression and encryption, it can offload slow connections from the upstream servers. That greatly improved performance.
  • Zero-day protection
  • Advance correlation
  • URL rewriting and content rewriting

How has it helped my organization?

Before FortiWeb deployment, we were using a combination of commercial and open-source products. It was a hassle for the administrators, due to which some areas were unintentionally overlooked and caused many problems. With FortiWeb, we got a one-box solution for internet and internet security, which reduced the time required of the administrators and improved visibility at the larger scale.

What needs improvement?

Usually patches and version upgrades are really buggy, so we usually wait about one month for a stable release to upgrade. They need to improve the new version/patch delivery mechanism. For example, if a patch fixes one functionality for web services but also causes some other functionality failure.

For how long have I used the solution?

I have been using it since 2014.

What do I think about the stability of the solution?

In the first few months, we had some issues but with a custom patch, we are good.

What do I think about the scalability of the solution?

No scalability problems so far.

How are customer service and technical support?

I rate technical support 8.5/10.

Which solution did I use previously and why did I switch?

We were using combination of solutions, due to our organisation's policies. Due to lack of visibility, administrative issues and response times, we shifted.

How was the initial setup?

We had a complex environment, with multiple offices across the globe with all the data in and out from our HQ.

What's my experience with pricing, setup cost, and licensing?

At the time of deployment, and still now, the price was considerable less than other solutions and varies according to license type.

Which other solutions did I evaluate?

We also evaluated Cisco and McAfee.

What other advice do I have?

It is a great product, but be careful with version upgrades.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiWeb
June 2025
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
PeerSpot user
Director with 51-200 employees
Vendor
Other firewalls are just as good, but this product is at a much better price point.

What is most valuable?

We use them for VPN, standard layer 4, web filtering, anti-malware and DLP – they are used as our perimeter firewall solution.

How has it helped my organization?

I would not say it has improved how we function because I think that other leading vendors firewalls are as good. However, I do think that FortiGate can do it at a much better price point than, for example, Cisco ASA or Palo Alto.

What needs improvement?

The CLI could be improved by removing all default syntax from the config. The debugging of crypto VPN is not as informative as other vendors’ firewalls. The GUI is also not as good as some vendors, but overall as a package and considering price, it still provides value for money.

For how long have I used the solution?

I first used the Fortinet solutions in 2005 when it was version 2 & 3; since then, it has matured a lot and is much better. I would definitely recommend it, primarily on value for money. For the newer versions, I have been using 1000C and 300D, with FortiGate VM01 firewalls running a mix of software versions 5.4 and 5.2 for almost two years.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

FortiManager is required for scalable managing of multiple devices, but we do not have enough to need that. I think that the logging could be better but for that, FortiAnalyzer is recommended, which we do not have.

How are customer service and technical support?

We have not needed to use Fortinet TAC.

Which solution did I use previously and why did I switch?

This solution replaced some old Juniper ISG firewalls that were EoL; nobody in the company had Juniper SRX experience and the choice was made for Fortinet before I started at the company.

How was the initial setup?

Initial setup for what we need to use it is very straightforward. There are certain features (such as TACACS) where you need to use CLI, but most things can be done with the GUI.

What's my experience with pricing, setup cost, and licensing?

Very competitive; Fortinet would always be an option for a perimeter firewall for me if I were needing new kit. I would always include it in any quotes and options, although depending on the requirements, I might decide to choose something else.

Which other solutions did I evaluate?

I have used firewalls that I find easier to manage, configure and troubleshoot. However, the Fortinet firewalls are pretty good, and in terms of value for money, they are outstanding.

Pros: Cost for performance, very feature rich, GUI is pretty good.

Cons: Debugging is not as good as I find Cisco ASA. CLI is overly complicated by all syntax showing in the configuration. The GUI is not as nice as CheckPoint or Palo Alto.

What other advice do I have?

Evaluate the product first and compare it to what you are used to and what you want. It provides very good value for money, but if the budget were there, I would probably choose another vendor in certain circumstances.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Analyst at a financial services firm with 1,001-5,000 employees
Real User
20 Gbps appliance throughput makes it useful for large enterprise deployment and also meets future requirements. Product support is a major concern.

What is most valuable?

In my opinion, the following features of FortiWeb 4000E are the most valuable & were appreciated during all my previous engagements:

  • 20 Gbps appliance throughput makes it useful for large enterprise deployment and also meets future requirements.
  • Easy integration with various Fortinet products such as FortiSandbox for APT detection.
  • ASIC (Application Specific Integrated Circuit) provides quick SSL offloading and doesn’t choke the user requests.

How has it helped my organization?

  • Operations overhead (administration and escalation management) has been brought down, as Fortinet provides flexible and customizable reporting options with the FortiAnalyzer appliance for logging and reporting.
  • Rule creation and fine tuning are easy, as compared to its competitors.
  • Product has provided adequate assurance to organization’s PCI DSS program.

What needs improvement?

Product support is a major concern; if FortiWeb wants to become a market leader, then it must provide better after-sales services.

The automatic policy learning feature also needs some improvement, as using this feature leads to more false positives.

Integration with other cloud-based DDoS protection services such as CloudFlare, Arbor, Akamai, etc., is also a limitation.

For how long have I used the solution?

It’s been almost one year since we started using this solution.

What do I think about the scalability of the solution?

The FortiWeb 4000E appliance comes with 20 Gbps throughput, 2X2 TB HDD and unlimited licensing. (Yes, you got it correct.) This adds value to the organization and meets its current and future requirements.

How are customer service and technical support?

As I wrote in my previous comments, FortiWeb needs to invest and improve its tech support services due to limited skills in market. Critical- and high-severity issues usually take more time for resolution.

Which solution did I use previously and why did I switch?

We were using Imperva as our WAF solution, which is also a market leader (as per Gartner Magic Quadrant) and provides lots of flexibility and cloud integration options. However, due to high cost, the organization decided to switch to Fortinet Fortiweb.

How was the initial setup?

Selecting the appropriate deployment topology is a major task. Initial configuration settings are little difficult to implement but overall management is easy.

FortiWeb provides a wide variety of deployment options such as

  • Reverse proxy
  • Inline transparent
  • True transparent proxy
  • Offline sniffing
  • WCCP (Web Cache Communication Protocol)

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are USP of this solution; deploying an appliance provides in-house control and flexibility. A dedicated 4000E appliance is appropriate for large enterprises, while Fortinet also provides a VM-based solution, which is perfect for small and medium enterprises.

Which other solutions did I evaluate?

We did PoCs for other WAF products such as Citrix, F5 and Barracuda before finalizing on FortiWeb for our enterprise, which satisfied enterprise requirements.

What other advice do I have?

Thorough review of architecture is required. It’s recommended to get it deployed by authorized FortiWeb vendors. Attention to the rules is a must. Otherwise, it might lead to lots of false positives.

Fortinet WAF can also be integrated with SIEM, which could be beneficial for centralized monitoring.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1495404 - PeerSpot reviewer
Jefe de Venta Especialista de Seguridad Informatica at a tech services company with 51-200 employees
Real User
Stable and the support in Peru is good
Pros and Cons
  • "FortiGate is a stable product."
  • "We have had problems with deployments where we've had to contact technical support to resolve them."

What is our primary use case?

We are a solution provider and I work in the sales team. We resell the Fortinet brand, including the firewall and other solutions.

I have experience with both using and configuration of Fortinet products.

What needs improvement?

We have had problems with deployments where we've had to contact technical support to resolve them.

For how long have I used the solution?

I have been working with Fortinet FortiWeb for five or six years.

What do I think about the stability of the solution?

FortiGate is a stable product.

How are customer service and technical support?

I have a good relationship with the support teams in Peru, and we are well-supported.

We have not needed support to assist with deployment, but we have worked with them for troubleshooting problems.

Which solution did I use previously and why did I switch?

I am familiar with solutions from other vendors, but the majority of my knowledge is of Fortinet products.

How was the initial setup?

We have not had any problems with deployment.

What about the implementation team?

We have a network team that deploys this solution for different clients. We have three engineers in charge of deployment and maintenance.

What other advice do I have?

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2031039 - PeerSpot reviewer
Products Specialist at a tech services company with 51-200 employees
Real User
Useful for integrating solutions but could have more customization
Pros and Cons
  • "It's easy to use and allows us to integrate solutions together."
  • "The solution could have more customization."

What is our primary use case?

We use Fortinet FortiWeb for our VPN. The solution is always updated to the latest version.

The solution is deployed on-premises.

What is most valuable?

It's easy to use and allows us to integrate solutions together.

What needs improvement?

The solution could have more customization.

For how long have I used the solution?

I have used this solution for one year.

What do I think about the stability of the solution?

It's very stable.

I would rate the stability as six out of ten.

What do I think about the scalability of the solution?

It's scalable. 

I would rate the scalability as seven out of ten.

How are customer service and support?

Technical support is helpful and they respond quickly. I would rate them as eight out of ten.

How was the initial setup?

I would rate the setup as five out of ten.

What about the implementation team?

Our IT department implemented the solution.

What's my experience with pricing, setup cost, and licensing?

The cost isn't expensive.

What other advice do I have?

I would rate this solution as seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer2588226 - PeerSpot reviewer
Senior Software Engineer at a outsourcing company with 51-200 employees
Real User
Top 20
Efficient threat prevention and reporting with strong ROI
Pros and Cons
  • "The reporting and token system is good."
  • "I see no room for improvement at the moment."

What is our primary use case?

We are studying ClearPass as a solution. I was requesting a comparison between Aruba ClearPass and FortiWeb Forti.

How has it helped my organization?

FortiWeb has been a helpful investment in our network.

What is most valuable?

The reporting and token system is good. The AI machine learning was qualified to block and report any suspicious activity.

What needs improvement?

I see no room for improvement at the moment.

For how long have I used the solution?

I have been familiar with FortiWeb for about three years now.

How are customer service and support?

The technical support is very helpful. I rate their technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I only worked with similar solutions as a POC.

How was the initial setup?

The initial setup was easy.

What was our ROI?

FortiWeb has been a good investment, helping our network and providing a return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing of Fortinet FortiWeb is affordable and competitive.

What other advice do I have?

I recommend FortiWeb to others. I wish there were more integration with Azure systems.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.