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it_user1392801 - PeerSpot reviewer
Solutions Architect at a computer software company with 5,001-10,000 employees
Real User
A reliable solution with good ability for configuring multiple policies for different requirements
Pros and Cons
  • "The ability to configure multiple policies for different requirements is a strong feature of Fortinet FortiWeb."
  • "They can introduce a scaled-down version for the SMB market. It would be very competitive in the environment."

What is our primary use case?

I am more on the design side. The use case depends on what a customer requires in terms of web protection. We mostly use it for reverse proxy and load balancing.

What is most valuable?

The ability to configure multiple policies for different requirements is a strong feature of Fortinet FortiWeb.

What needs improvement?

They can introduce a scaled-down version for the SMB market. It would be very competitive in the environment.

For how long have I used the solution?

I have been using Fortinet FortiWeb for two or three years.

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Fortinet FortiWeb
June 2025
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What do I think about the stability of the solution?

It is stable. You obviously need to assign and write configurations correctly.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

Every response from Fortinet is quite good and according to their SLAs.

How was the initial setup?

I don't get involved in implementation and installation.

What's my experience with pricing, setup cost, and licensing?

It is not a cheap product. It is not like a Linux or a Genex that you can deploy. It is a hardware appliance, and it is built for a specific reason and reliability.

It is an enterprise-class solution. You wouldn't find an SMB investing in something like this.

What other advice do I have?

I would recommend this solution to others if they can afford it. We plan to continue using this solution. It is a good solution, and the customers are quite happy using it. 

I would rate Fortinet FortiWeb a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1199040 - PeerSpot reviewer
Senior solution architect at a comms service provider with 51-200 employees
Real User
Straightforward to set up, quick to deploy, and easy to maintain
Pros and Cons
  • "The most valuable feature of this solution is Fail-Open."
  • "The reporting could be optimized."

What is our primary use case?

The primary use case of this solution is to protect web applications, and stop attacks.

What is most valuable?

The most valuable feature of this solution is Fail-Open.

What needs improvement?

Troubleshooting features could be incorporated with this solution.

The reporting could be optimized.

For how long have I used the solution?

I have been using this solution for three years.

We are using the latest version.

What do I think about the stability of the solution?

The stability is okay, sometimes. It could be more stable.

What do I think about the scalability of the solution?

In terms of scalability, I have faced some challenges.

We have 50 users in our organization.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

Previously, I did not use another solution.

How was the initial setup?

The initial setup was straightforward.

It takes less time to deploy compared with other competitors.

One person is enough to maintain this solution.

What about the implementation team?

We did not use an integrator or reseller. I completed the deployment and implementation.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I plan to continue with my usage of this solution in the future. It's a good product, but if they could better the stability, it would be great.

I would rate Fortinet FortiWeb an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Fortinet FortiWeb
June 2025
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
it_user1429443 - PeerSpot reviewer
Technical Presales Engineer at a comms service provider with 11-50 employees
Real User
Stable with a simple deployment and lots of extra features
Pros and Cons
  • "The solution has a very simple deployment."
  • "It may be better if it were easier to create roles."

What is our primary use case?

We primarily use the solution for configuration and structuring policy.

What is most valuable?

The solution has a very simple deployment.

There are lots of great features within the product. Even though I don't personally use too many of them, it's nice to have them available.

What needs improvement?

It may be better if it were easier to create roles.

The interface could be a bit better.

Everything is pretty manual. We do need to improvise a bit. Automation might make it easier.

The pricing is a little bit high for us.

For how long have I used the solution?

I've been using the solution for about one year.

What do I think about the stability of the solution?

The solution is stable. I don't recall dealing with bugs or glitches. It doesn't crash or freeze. It's pretty reliable.

What do I think about the scalability of the solution?

The solution is scalable. We always check our information before we hit any limitations. I just need to assess my servers and the amount of traffic. I believe it to be scalable enough.

We have about five users on the solution currently. They're engineers. We have one box. Many users just need one box. If you want a firewall, or you want various applications on a firewall, you need another box.

How are customer service and technical support?

We don't have direct experience with their technical support team. If we need technical support, we get it from the distributor. If we do reach out to them, it's typically for diagnostics. So far, we've been satisfied with the level of support we've received.

How was the initial setup?

The initial setup isn't too complex. It's pretty straightforward. The product has a model deployment. You just need one port. After that, access is simple.

The deployment and installation took about one day. It is pretty fast because the setup is pretty easy to execute on.

For deployment, you just need two people. You don't need a bunch of staff to handle it.

What about the implementation team?

We're an integrator. We just appraise the distributor behind us in order to help us in the deployment. It's a really simple deployment though. An organization most likely wouldn't need assistance. A solution like Cisco may require assistance as there would need to be adjustments done on it. It's a bit more complex.

What's my experience with pricing, setup cost, and licensing?

The solution can be a bit expensive. It's not a product line. We use other devices as well as it's not a one-stop-shop. If you need a firewall, for example, you need to buy another product, like Fortinet. FortiWeb doesn't cover things like firewalls. 

The license itself is also quite expensive.

What other advice do I have?

We're using the latest version of the solution.

Usually, for our security programs, I'm using on-prem. For now, in my experience, the typical Indonesian customer is using on-prem, as they worry about using the cloud, as the data cannot be stored in HR and it's actually often stored in another country. 

It's my understanding that we'll continue to use the solution for a while to come.

Overall, I would recommend the product. On a scale from one to ten, I'd rate it at an eight. If it had a better interface and/or better pricing, I might rate it a bit higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
it_user1199040 - PeerSpot reviewer
it_user1199040Senior solution architect at a comms service provider with 51-200 employees
Real User

The deployment for easy

Presales Solutions Architect at Hilal Computers
Real User
It is stable but needs good service and training
Pros and Cons
  • "It is a stable product."
  • "Fortinet WAF came out recently, and there is not much feedback about customer experience. For each project, customers ask about the scenarios and references of the customers who have implemented this solution, which we don't have. They need to simplify the customer experience and provide more information so that we can propose Fortinet Fortiweb as a WAF solution to customers and convince them. They need to improve their service and training. We need good training to implement and use it properly and know more about it. We still don't know much about Fortinet WAF. We didn't get any proper training sessions. Other vendors like Cisco, Palo Alto, Check Point, and Barracuda provide such sessions. Whenever we receive a request from a customer for this solution, we just give the price. We don't propose this solution because we don't know much about it. We propose whatever we are familiar with and what is supported."

What is most valuable?

It is a stable product. 

What needs improvement?

Fortinet WAF came out recently, and there is not much feedback about customer experience. For each project, customers ask about the scenarios and references of the customers who have implemented this solution, which we don't have. They need to simplify the customer experience and provide more information so that we can propose Fortinet Fortiweb as a WAF solution to customers and convince them.

They need to improve their service and training. We need good training to implement and use it properly and know more about it. We still don't know much about Fortinet WAF. We didn't get any proper training sessions. Other vendors like Cisco, Palo Alto, Check Point, and Barracuda provide such sessions. Whenever we receive a request from a customer for this solution, we just give the price. We don't propose this solution because we don't know much about it. We propose whatever we are familiar with and what is supported.

For how long have I used the solution?

We have been using Fortinet FortiWeb for four years. 

What do I think about the stability of the solution?

Its stability is fine wherever we have implemented it.

How are customer service and technical support?

Its support is a bit difficult to get. They need to improve the service. 

How was the initial setup?

It is straightforward, but we still need good training.

What's my experience with pricing, setup cost, and licensing?

It is fine now. We had to earlier negotiate the price.

What other advice do I have?

We are a solution provider and system integrator company. We work for DCC countries. We deal with Fortinet, Meraki, Sophos, Check Point, Barracuda, and Juniper SRX solutions.

Fortinet FortiWeb is comparable to Barracuda. We don't have many customers for Fortinet WAF, and we couldn't get that much good feedback. We mostly use Barracuda WAF. We use it even in the cloud environment. 

Fortinet is fine on the firewall side. We haven't sold many Barracuda firewalls, but for WAF, we mostly use Barracuda. We prefer Barracuda because they provide good training, and they always follow up. Customers also prefer Barracuda or any other WAF service. Customers receive good support from Barracuda. Fortinet WAF is rare. 

I would recommend this product only based on customer requirements. At the end of the day, how you install, configure, and meet customer requirements are more valuable. I never place a product ahead of a customer. Fortinet WAF might not be suitable for certain customers. Similarly, Barracuda WAF might not be suitable for certain customers. I always get customer requirements and then supply the product according to their requirements.

I would rate Fortinet Fortiweb a five out of ten. It is neither good nor bad.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1406484 - PeerSpot reviewer
Jr. Engineer at a computer software company with 5,001-10,000 employees
Real User
Easy to install and maintain, with good technical support
Pros and Cons
  • "It is easy to install and to maintain."
  • "In terms of performance, it needs to be more robust."

What is our primary use case?

The primary use case of this solution is for security, on the periphery for the VPN.

What is most valuable?

It is easy to install and to maintain.

What needs improvement?

We are considering an upgrade to our firewall because our current version is not compatible with our FortiAnalyzer. As there is an incompatibility, we have been advised by Fortinet that an upgrade is necessary to avoid issues.

We believe this product will become obsolete.

It needs to better integrate with other platforms.

In terms of performance, it needs to be more robust. During the lockdown, we are connecting to a VPN and the connection should be faster, there should be RAM or more hardware. Also, it should include security features.

For how long have I used the solution?

I have been using Fortinet FortiWeb for two years.

What do I think about the stability of the solution?

This solution is stable and w have had no issues with its stability.

What do I think about the scalability of the solution?

It's a scalable product and we have plans to use it in the future.

We have approximately 1000 users in our organization.

How are customer service and technical support?

We are satisfied with technical support, we have not had any issues.

How was the initial setup?

The initial setup was straightforward, it was easy.

There were no issues and it was deployed in six months.

We have a team of 20 providing the IT infrastructure, including switching, firewalls, and maintenance.

What other advice do I have?

We have been using Fortinet for four years and internally we are using Cisco.

We would certainly recommend this product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user976896 - PeerSpot reviewer
Network Engineer at a tech services company with 201-500 employees
Reseller
User-friendly GUI, easy to configure, and technical support responds quickly
Pros and Cons
  • "The GUI is user-friendly."
  • "The integration with other products should be improved."

What is our primary use case?

We are a product reseller and this is one of the solutions that we provide for our customers. At this point, we have only implemented it for one customer.

What is most valuable?

The GUI is user-friendly.

It is easy to configure compared to solutions by other vendors, such as F5.

What needs improvement?

The integration with other products should be improved.

This product does not come with bare metal protection, so we need more network features. We don't want to be as dependent on a separate next-generation firewall.

The pricing could be made more competitive.

What do I think about the stability of the solution?

So far, the stability has been okay.

What do I think about the scalability of the solution?

We have not had a problem with scalability but we have only deployed it for one project.

How are customer service and technical support?

The technical support is very good and they are fast to respond.

Which solution did I use previously and why did I switch?

I have also worked with similar solutions by F5 and Barracuda. FortiWeb is easier to configure because the F5 product requires more technical knowledge. The Barracuda solution has the advantage that DDoS support is built-in and there is no need to integrate with other products.

How was the initial setup?

The initial setup is straightforward, although integration is more difficult. For example, if you want to have DDoS attack support then you need to integrate with the firewall. With the solution from Barracuda, the DDoS capability is already included.

What's my experience with pricing, setup cost, and licensing?

FortiWeb is more expensive than some competing products.

Which other solutions did I evaluate?

We have a lot of requests for Barracuda solutions from our customers. One of the reasons for this is that the pricing is cheaper by quite a lot.

What other advice do I have?

While I have not done comprehensive testing with FortiWeb, I have no complaints so far.

My advice for anybody who is considering this product is that if they are not very advanced in terms of technical training, this product is a good choice because it is very simple to implement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
reviewer845136 - PeerSpot reviewer
IT Infrastructure Manager with 201-500 employees
Real User
The learning mode of the appliance picks up on the pattern of SSL attacks
Pros and Cons
  • "I have recently been looking at the SSL certificate features and the learning mode of the appliance. This appliance learns from the pattern of SSL attacks."
  • "We would like the interface to be easier to use and more user-friendly. The interface needs to be enhanced."

What is our primary use case?

We use it mostly to secure our web platform for things like Internet banking, email, and SMTP. It is for anything that is external coming into our internal network.

How has it helped my organization?

We were having a lot of probe attacks coming through from our external networks. Now, the traffic has to come through our firewall, then FortiWeb. Basically, FortiWeb acts like a second firewall for all our applications.

What is most valuable?

We have been using all the features and everything is nice. 

I have recently been looking at the SSL certificate features and the learning mode of the appliance. This appliance learns from the pattern of SSL attacks. 

What needs improvement?

We would like the interface to be easier to use and more user-friendly. The interface needs to be enhanced. 

We had trouble understanding it at first, but we got used to using it after six months. Then, it was simple to use.

For how long have I used the solution?

We have been using it for five years (since 2015). 

What do I think about the stability of the solution?

We haven't had any issues with it so far. 

What do I think about the scalability of the solution?

The scalability is okay. There hasn't been a need to upgrade. We have found something that can adapt to our environment and that we can use for a long period of time.

We plan to use the product for the next two years. There are no major upgrades planned anytime soon.

There are four users for the product (with two being from the security team).

How are customer service and technical support?

We have needed minimal support for the solution. The support has been okay.

Which solution did I use previously and why did I switch?

We did not have a solution that we previously used.

How was the initial setup?

It is complex to set up in learning mode. It takes a lot of time to learn the pattern of the web application before we put in the rule. The rule itself is a bit complex. We had to go by trial and error because there is nothing standard on the device.

The deployment took almost six hours to get up and running.

What about the implementation team?

We used a reseller. They helped us implement the device. 

The reseller also does deployment and maintenance. For this, it takes about two of their staff and one or two of our staff internally. The staff will generally have experience in networking and firewalls with a background in security and port mapping.

What's my experience with pricing, setup cost, and licensing?

All our Fortinet pricing is bundled together for different products, like FortiGate, FortiAnalyzer, and FortiWeb. FortiWeb, by itself, is probably around $2,500 to $3,500.

Which other solutions did I evaluate?

Since we were using FortiGate firewall, we decided to look at FortiWeb. We also looked into several solutions, like Check Point and Palo Alto.

What other advice do I have?

The type of product you get depends on what you want to protect, how you want to protect it, and how many people will be accessing FortiWeb.

What we have now is working fine.

I would rate FortiWeb as an eight (out of 10).

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1217868 - PeerSpot reviewer
Information security officer at a financial services firm with 1-10 employees
Real User
Provides us with security to access critical applications and it's easy to understand how to manage
Pros and Cons
  • "The GUI is user-friendly and it's easy to understand how to manage it."
  • "Describing security rules should be improved. It's tricky to define new feature tools when you want to describe an attack pattern and want to block it."

What is our primary use case?

Our primary use case is to protect an integral application against vulnerabilities. It's a WAF. It protects against vulnerabilities. We have run tests against it. We also use it for two-factor authentication before authorizing anybody to access the critical application.

How has it helped my organization?

We required security to access critical applications. We otherwise would not have been able to use the end notifications. We wanted to use the application and it's critical to us, Fortiweb enabled us to have that ability. 

What is most valuable?

We are able to have an application layer different from the application itself that is protected by the FortiWeb Portal authentication feature. 

What needs improvement?

Describing security rules should be improved. It's tricky to define new feature tools when you want to describe an attack pattern and want to block it. 

What do I think about the stability of the solution?

It's very stable. I've never had any issues. 

What do I think about the scalability of the solution?

The scalability is quite good. It's a virtual machine so we know the exact resource so if we would have to increase it would be easily scalable. 

We have around 15 users in our company. The users are end-users and technicians. 

How are customer service and technical support?

Fortinet support is very good. 

How was the initial setup?

The initial setup was quite straightforward. The GUI is user-friendly and it's easy to understand how to manage it. We used an expert to finalize the last 10% of the configuration because we wanted specific settings regarding the security. We knew what we wanted to block and we needed an expert for the specific rules. Otherwise, 90% of the setup was done in-house. 

The deployment only took two to three days. We only needed one employee to install it. 

What's my experience with pricing, setup cost, and licensing?

The costs are standard. We pay around $1,600 yearly. 

Which other solutions did I evaluate?

We also looked at Software CTM. It was impossible to use compared to FortiWeb. 

What other advice do I have?

Be sure that the security is correctly configured and all the attack patterns are covered. Make sure to do an independent assessment of the security. 

I would rate it a nine out of ten. We are very satisfied with it. 

We have an issue when the underlying web protected generates a logout and we want the authentication portal to recognize that the application has been logged out. When the underlying application generates a logout, the portal does not recognize the logout. I would like a way for the FortiWeb portal to easily recognize the portal. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.