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reviewer1217289 - PeerSpot reviewer
Manager at a government with 201-500 employees
Real User
Good security and technical support, but more report templates should be available
Pros and Cons
  • "The most valuable features are support and security."
  • "I would like to see more improvements with respect to threat intelligence."

What is most valuable?

The most valuable features are support and security.

What needs improvement?

More templates should be made available for reporting.

I would like to see more improvements with respect to threat intelligence.

For how long have I used the solution?

I have been using Fortinet FortiWeb for a few years.

What do I think about the stability of the solution?

This is a stable solution.

Buyer's Guide
Fortinet FortiWeb
June 2025
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Scalability is good. We have more than 1,000 users.

How are customer service and support?

The technical support is okay and I am satisfied with it.

How was the initial setup?

The initial setup is straightforward and the deployment can be completed within a couple of hours.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tech Manager at Global tec
Reseller
Problematic licensing requires upgrades at scale with additional expense for advanced features
Pros and Cons
  • "FortiWeb offers machine learning in the latest product. This fixed many problems. There are no false negatives."
  • "Fortinet FortiWeb is not scalable. You'll need more budget to change the hardware."

What is our primary use case?

We are partners with Fortinet. We specialize in power customers. We use many products like FortiGate, FortiWeb, FortiAnalyzer, FortiSIEM, and FortiSandbox.

All the FortiGate products are new, even the Fortinet switches we are selling to our customers. We also install and configure the network for our customers.

How has it helped my organization?

With this product, you can secure all the Fortinet products together. I'm an entrepreneur. Most people fail in the publication of a firewall.

What is most valuable?

FortiWeb offers machine learning in the latest product. Before that, there was an auto-learning feature. This fixed many problems. There are no false negatives now. 

Fortinet FortiWeb now has artificial intelligence and machine learning.

What needs improvement?

What I would like to see improved in Fortinet FortiWeb will probably be included in the next release. The legal feature needs better step-by-step use of the form. 

We use the FortiGate guidebook for step-by-step instructions. But the FortiWeb guidebook is only is a demonstration kit which is not enough for a new installation.

What do I think about the stability of the solution?

FortiWeb is a stable solution.

What do I think about the scalability of the solution?

Fortinet FortiWeb is not scalable. There is a model and a license if you want to use it. You'll need more budget to change the hardware. FortiWeb is not scalable on the same plan.

How was the initial setup?

The initial setup is not simple for all the products. Some Fortinet products vary, but overall it is straightforward.

What other advice do I have?

In the version of Fortinet FortiWeb that we have, it does not include the scanner. We cannot access every feature. If you have all the popular products, you can use the system perfectly to connect everything. 

Fortinet can improve the security firebase in support for HTTPS and the CPU with additional configurations. On a scale from 1 to 10, I would rate Fortinet FortiWeb a two.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiWeb
June 2025
Learn what your peers think about Fortinet FortiWeb. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
Netwerk and Security Specialist at a healthcare company with 501-1,000 employees
Real User
Offers great insights into what utility hackers are trying to exploit and blocks a lot from the internet
Pros and Cons
  • "It's the extra security that is the most valuable feature. You have insight into your traffic. There are some great insights into what utilities hackers are trying to exploit. It blocks a lot of stuff from the internet."
  • "The solution is rather complicated. If you know what to do, it's not bad, but it's complicated for a first time user to configure the solution. What I'd like to improve are the custom signatures."

What is our primary use case?

We have our webmail, a private drop off solution, a video clip for our users to upload, and share company videos, all with FortiWeb.

What is most valuable?

It's the extra security that is the most valuable feature. You have insight into your traffic. There are some great insights into what utilities hackers are trying to exploit. It blocks a lot of stuff from the internet.

What needs improvement?

The solution is rather complicated. If you know what to do, it's not bad, but it's complicated for a first time user to configure the solution. What I'd like to improve are the custom signatures. If you want a good security solution, you have to get in kicking high for things that are getting blocked and you have to whitelist some signatures to make things work. It's a time-consuming thing to do. It would be nice to whitelist private IP ranges and see which signatures are hit and whitelist them automatically - which I think is possible to do. 

It would also be nice to have some extra security in the solution. I just upgraded to 6.0 and there were some security additions, but it would be nice to have some more and be able to configure them in the right way. Specifically, an updated security policy would be nice.

For how long have I used the solution?

I've been using the solution for 2.5 years.

What do I think about the stability of the solution?

It's really stable. There was only one issue in the past two and a half years and with the help of the technical support from Fortinet, it was quickly fixed.

What do I think about the scalability of the solution?

We do have a small team but I think it's scalable. You can upgrade to a higher level, you can take it to a higher visibility mode. I think it's a very scalable solution. We have around 1,000 users using this solution.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The initial setup was rather straightforward because we had some help setting up the unit in the first place. The initial setup, if you're using a VM, is really easy to roll out, if you know the Fortinet command line. It's not easy to configure an IP address and get it started. Then there was a rather steep learning curve in what you exactly have to do to have a really secure solution. It's rather easy to make it a reverse proxy and do nothing, but to get it monitoring in the right way, it takes some time. You have to think about it.

Deployment was a one-time setup. I think it took us about two days including one solution for configuring. For now, there is a new solution we need behind FortiWeb, and I think it takes about four to eight hours to set up. We require just one staff member for maintenance.

What's my experience with pricing, setup cost, and licensing?

You can set up licensing on a monthly or yearly basis. I'm not sure about pricing.

What other advice do I have?

Every external solution acceptable for work will use FortiWeb. We do have three or four FortiWeb solutions now and if there is anything we need to share through the internet, it's going to be through FortiWeb.

In terms of advice, I'd say take a good look at the support side of the help documents. There a very good document cycle on the Fortinet website. There's a lot of information. Get to know the solution.

I would rate this solution eight out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
FrtiWeb677 - PeerSpot reviewer
System Engineer at a tech services company with 11-50 employees
Real User
Good pricing, and provides for faster and more secure application deployment
Pros and Cons
  • "The most valuable feature in this solution is the ability to disseminate between the user entering some wrong value to the field, and a suspicious actor trying to exploit some known vulnerability."
  • "We would like to know more about the integration with the hardware or security products, such as Gemalto, because we need to move to that point."

What is our primary use case?

I primarily use this solution for the protection of our applications. We chose Fortinet because you can check an application and deploy it in real time. We use the WAF solution from Fortinet to protect against new exploits discovered. Within Fortinet, there is a way to secure such bugs and exploits in the application we're running.

What is most valuable?

The most valuable feature in this solution is the ability to disseminate between the user entering some wrong value to the field, and a suspicious actor trying to exploit some known vulnerability. This part of the intelligence and behavioral analysis makes it very easy to tell if the user just used a few wrong characters in the field or not. It also checks to see if different characters are being entered very quickly, and can tell whether the user is actually typing something.

Another feature is the possibility to balance the traffic and there's lots of integration with your sandbox.

What needs improvement?

We would like to know more about the integration with the hardware or security products, such as Gemalto, because we need to move to that point. But, from what I understand, we haven't looked at the market to see how this can be done yet.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

In terms of stability, we haven't had a crash or malfunction.

What do I think about the scalability of the solution?

We've used the solution for two years and it's been okay.

We are operating at approximately sixty percent capacity. The solution is used all the time, but you can measure this because there are different boxes that you can buy for different levels. In our case, we keep some at thirty to forty percent available. In order to be able to watch an application and protect a larger amount of traffic, we keep it at this level. So we're good on this scalability or performance side.

How are customer service and technical support?

We haven't had any technical issues, because it was designed as specified in the documentation. I know we have local support, so if there is an issue we can call and escalate the call to get the support if there is a problem. We are within the warranty service period, so from this side, we are comfortable with this solution.

Which solution did I use previously and why did I switch?

We did use another solution, but, compared with the competition, we got the best ratio of performance to price when we chose Fortinet. We could use F5, for example, but the price is not as good.

How was the initial setup?

The setup for one application is sort of complex but based on the automatic profiling, they're learning. You are provided with a set of policies that meet best practices and security recommendations, so you are good to go in a very short time.

What about the implementation team?

We did the implementation ourselves. It was not required to have some higher level of expertise order to implement. There were no functions that were not documented, so we didn't need any outside party involved with this process.

What's my experience with pricing, setup cost, and licensing?

The solution gives us the best price to performance ratio.

What other advice do I have?

The interface has been a pain in the past but now with the later version, 2.2, the user behavior analysis has improved. Before when you want to deploy an application, for example, you needed to have a login page and make sure to search for the user behavior and all the interactions. That way, you could generate flexible usage for that application. Now that's automated, so apart from that, there's no huge report or feature that we would like to improve.

I would rate this product a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SE at a comms service provider with 11-50 employees
Real User
The firewall/waf features, GUI for administration, and licensing support all need improvements
Pros and Cons
  • "What we like about Fortinet FortiWeb is it has all the features. We use all of them, so we have to turn on all the options."
  • "Fortinet FortiWeb needs to improve the way it's configured. Common services like publishing exchange should be done in one click only."

What is our primary use case?

Publishing Web application, Exchange, Lotus Domino. Some microservices. 

How has it helped my organization?

Fortiweb improved way people work and access internal resources based on http/https communication. 

What is most valuable?

It depends on the project and what the customer is looking for. 

What needs improvement?

First of all, upgrade path should be introduced for scaling up or down VM deployment. Second, they need to include better wizards for publishing common applications like MS Exchange. 

.

For how long have I used the solution?

I have been using Fortinet products for 15 years or more.

What do I think about the stability of the solution?

Fortinet FortiWeb has been extensively used by us previously, but we are going to decrease the usage now because of cost. 

What do I think about the scalability of the solution?

Fortinet FortiWeb is scalable but you have to do forklift upgrades. 

How are customer service and technical support?

Fortinet has had some rough times. When they started expanding a bit, they completely screwed up their support system. The support had no clue what they were doing except just asking dumb questions. Now is bit different since Fortinet consolidated their support but still you need to pass L1 support quickly. 

How was the initial setup?

Even from the early days, Fortigate/Fortiweb was easy to set up. It had an ugly interface but it has been improved every year. 


What about the implementation team?

I deliver different security solution to customers. 

What's my experience with pricing, setup cost, and licensing?

The license cost depends on the size of the box or the size of the solution. It can go from few K Euros to a few hundred thousand Euros a year depending on your size.

What other advice do I have?

If you are looking to be partner with Fortinet, you have to buy licenses. Not even VMs are free to partners.  

Fortiweb in essence, needs to become part of Fortigate. Fortinet is not suitable for SMB customers since you have to deploy several boxes in order to get thing right. Also, speed of deployment is important and that isn't fast with many boxes. 

On a scale from one to ten, I would rate this product a solid seven. It's a good product. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of Security systems department at Zerde Business Solutions
Reseller
Good performance, easy setup and good UTM features like self-encryption
Pros and Cons
  • "All the features that FortiGate contains are very suitable for our business. We work with other products in Fortinet, FortiWeb, FortiSandbox, FortiMail, and FortiCache. We use all UTM features like self-encryption, encryption, all UTM features."
  • "New releases and old releases have some bugs, some features do not work as good as we want but every new release the Fortinet team fixes up problems."

What is our primary use case?

All of our customers use it because they need a proxy solution. Fortinet provides us the best solution to do this. I don't believe that Check Point or Palo Alto can do what Fortinet does. 

How has it helped my organization?

There's a high school with many branches in our country. I configured it for them and they are very happy with Fortinet. Fortinet's performance is very good. 

What is most valuable?

All the features that FortiGate contains are very suitable for our business. We work with other products in Fortinet: FortiWeb, FortiSandbox, FortiMail, and FortiCache. We use all UTM features like self-encryption, encryption, all UTM features.

What needs improvement?

New releases and old releases have some bugs, some features do not work as good as we want but every new release the Fortinet team fixes up problems. I don't have anything to say about what to do to improve this product. It's a great solution for us.

What do I think about the scalability of the solution?

Scalability is very good. Our customers that use Fortinet have two thousand local users.

How are customer service and technical support?

Any problems that our customers have, they first call me and I support them. If I can't solve a problem I create a ticket. This happens very rarely. Their technical support is very good because they always help me.

How was the initial setup?

The initial setup is very simple to configure. Our customers are very happy with that.

The time it takes to deploy depends on how deep our project is. Sometimes it can take a week and sometimes a month. Minimum a week though.

What about the implementation team?

All Fortinet products that we sell, I deploy by myself.

What's my experience with pricing, setup cost, and licensing?

The licensing policy is very good. Our customers are very happy with that.

Which other solutions did I evaluate?

When our customers ask about Palo Alto we can sell them a Palo Alto but we try to explain that Fortinet is a great solution. 

What other advice do I have?

I would rate it an eleven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Senior Network Security Planning at Ooredoo Kuwait
Reseller
Has a mechanism to detect all of your entries that aren't used and clean them up but they should have an antivirus option
Pros and Cons
  • "When we had Cisco we had around thirty thousand entries on our firewalls. Now we are down to three thousand. Fortinet has a mechanism to detect all of your entries which are not used, and it can clean it up."
  • "I would like to have an antivirus option."

What is our primary use case?

Our primary use case is as a firewall. We use a lot of Fortinet products. We have email security and FortiGate IPS. 

How has it helped my organization?

When we had Cisco we had around thirty thousand entries on our firewalls. Now we are down to three thousand. Fortinet has a mechanism to detect all of your entries which are not used, and it can clean it up.

What is most valuable?

The most valuable features are the access policies and how Fortinet gets the compilation done is really good.

What needs improvement?

I would like to have an antivirus option. 

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

Stability is very good. 

What do I think about the scalability of the solution?

We haven't had any issues with scalability. You can scale up easily. 

How are customer service and technical support?

Their technical support is good. 

Which solution did I use previously and why did I switch?

We previously used Cisco. We switched because all they are is a brand name. It was a failure. We gave it a year to improve the product and it didn't so we switched. 

How was the initial setup?

The initial setup was straightforward. The deployment didn't take much time. The support guys were really good. The transition from Cisco to Fortinet was a bit challenging but they had tools to make it easier. 

We require three staff for the deployment and maintenance. 

What about the implementation team?

We are the resellers. 

What other advice do I have?

I would rate it a seven out of ten. A seven and not a ten because of the antivirus issue. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Network Security Engineer at Technicom Mali
Real User
Anti-defacement feature intelligently handles complete website backup
Pros and Cons
  • "Security Fabric integration. This is really a value-added feature as FortiWeb can interact with the rest of the client’s Fortinet pack to provide an intelligent security layer like (FortiSIEM for central log management and correlation, FortiGate, FortiSandbox for malware analysis, etc.)."
  • "FortiWeb does not exist in a cloud-based form. Its only available for deployment as a virtual appliance on AWS and Azure IaaS platforms. Because of the trend to WAF environments, it would be good to have it as a SaaS. Also, FortiWeb would be more competitive if it combined WAF and DDoS protection."

What is our primary use case?

We are a system integrator so we propose FortiWeb to our clients who are looking to protect their public web applications like e-banking platforms, teleservice, and so on.

How has it helped my organization?

A customer said to us that before FortiWeb they regularly had to back up their whole website folder to prevent defacement and ransomware. Now, with the FortiWeb Anti-defacement feature, this process is handled more intelligently, as FortiWeb does it for them.

What is most valuable?

Security Fabric integration. This is really a value-added feature as FortiWeb can interact with the rest of the client’s Fortinet pack to provide an intelligent security layer like (FortiSIEM for central log management and correlation, FortiGate, FortiSandbox for malware analysis, etc.).

What needs improvement?

FortiWeb does not exist in a cloud-based form. Its only available for deployment as a virtual appliance on AWS and Azure IaaS platforms. Because of the trend to WAF environments, it would be good to have it as a SaaS. Also, FortiWeb would be more competitive if it combined WAF and DDoS protection.

For how long have I used the solution?

One to three years.

What other advice do I have?

I rate FortiWeb at eight out of 10 because it is good at what it does but I think it could do more, like combining DDoS protection.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Fortinet FortiWeb Report and get advice and tips from experienced pros sharing their opinions.