We use the product for multifactor authentication.
IT Engineer at Huuuge Games
Useful for multifactor authentication and helps with time-based authentication
Pros and Cons
- "The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authentication for SSL."
- "Fortinet FortiToken should improve its push notifications."
What is our primary use case?
What is most valuable?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authentication for SSL.
What needs improvement?
Fortinet FortiToken should improve its push notifications.
For how long have I used the solution?
I have been using the product for three years.
Buyer's Guide
Fortinet FortiToken
June 2025

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What do I think about the stability of the solution?
I rate the tool's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a ten out of ten. My company has 50 users.
How are customer service and support?
My experience with Fortinet FortiToken's technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When I compare Fortinet FortiToken to similar products like Google Authenticator, I see differences, especially with Microsoft Authenticator, which also uses push notifications. Google Authenticator is free.
How was the initial setup?
Fortinet FortiToken's deployment is simple.
What about the implementation team?
I did the deployment myself.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a five out of ten.
What other advice do I have?
I rate the overall solution a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Business Delivery Technology Services Leader at a financial services firm with 10,001+ employees
The cost of ownership is lower than most solutions, but support could resolve issues faster
Pros and Cons
- "FortiToken is available in a soft or hard token factor, so there's some flexibility in that. Beyond that, I would say it is a stable solution that has worked for us."
- "Fortinet support has some room for improvement. It has taken a long time to resolve some issues or find a workaround."
What is our primary use case?
FortiToken is a second-factor authentication solution mapped to the on-prem firewall. Any user who connects to the firewall for VPN uses the token for authentication. Our client is the end-user, and we manage it for them. We acquired FortiToken five years ago and additional tokens every year since then. The token is just a piece of hardware, so there's nothing to be refreshed over there.
How has it helped my organization?
FortiToken helps us meet compliance requirements where applications or any authentication needs to use two factors. In addition to a password, there has to be a second factor for authentication.
What is most valuable?
FortiToken is available in a soft or hard token factor, so there's some flexibility in that. Beyond that, I would say it is a stable solution that has worked for us.
What needs improvement?
Usually, there are operational issues for tokens, but problems have been minimal.
For how long have I used the solution?
We have been using FortiToken for at least five years.
What do I think about the stability of the solution?
FortiToken is a stable problem. We haven't had any issues.
What do I think about the scalability of the solution?
If you are able to predict your scale, you can buy a box that will scale up to your projected requirement. Of course, it is not endless. If you're growing beyond what you had forecasted, you'll need to buy a bigger box or change solutions. Right now, we have at least 6,000 users.
How are customer service and support?
Fortinet support has some room for improvement. It has taken a long time to resolve some issues or find a workaround.
How was the initial setup?
We didn't see any major issues setting up FortiToken. It doesn't take more than two or three weeks. A lot of that was logistics because the initial deployment was done with 5,000 tokens distributed across a wide geographical range. We don't have a dedicated team for FortiToken. The team handling all the firewalls also manages this solution.
What about the implementation team?
There was a Fortinet partner which was involved in setting it up.
What's my experience with pricing, setup cost, and licensing?
FortiToken's price is optimal for us, but India is a price-sensitive market, so a lower price would definitely help. Overall, it's cheaper than other solutions. Of course, we evaluated it five years back, and I haven't checked to see its current market position, but one reason we adopted FortiToken is its lower cost of ownership relative to other solutions we evaluated.
What other advice do I have?
I rate Fortinet FortiToken seven out of 10. I recommend it depending on the use case. It's a good option if you need a stable product that can. It meets all the requirements for scalability, security, and reliability.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Fortinet FortiToken
June 2025

Learn what your peers think about Fortinet FortiToken. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Commercial Manager at IT-Experience
Provides security by performing a double authentication for people who work out of the company
Pros and Cons
- "Fortinet FortiToken provides security and authenticates that the right external people are working with a company's system."
- "The solution could introduce a mobile application instead of a physical product."
What is our primary use case?
We use Fortinet FortiToken to do a double authentication for people who work out of the company.
What is most valuable?
The most valuable feature of Fortinet FortiToken is security. Some companies have people belonging to other companies working with their core software or main applications. Fortinet FortiToken provides security and authenticates that the right external people are working with a company's system. Since Fortinet FortiToken provides a second authentication mode, it's vital for cybersecurity.
What needs improvement?
The solution could introduce a mobile application instead of a physical product.
How was the initial setup?
The solution’s initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten.
What other advice do I have?
Fortinet FortiToken has been very reliable for our daily authentication needs. Fortinet FortiToken is a very good product that improves a company's security. I think that every company that has people managing critical information should use the solution.
Overall, I rate Fortinet FortiToken ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solution Integrator at Computer Services Ltd.
It's an affordable solution for small and mid-sized companies
Pros and Cons
- "Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
- "Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper."
What is our primary use case?
I'm a solution provider who sells FortiToken and helps customers implement it. Most of my clients use Fortinet solutions like FortiClient VPN and FortiGate firewalls for remote work. They also use FortiToken for authentication.
What is most valuable?
Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly.
For how long have I used the solution?
I have sold FortiToken for three years.
What do I think about the stability of the solution?
I rate FortiToken seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate FortiToken eight out of 10 for scalability. It's suitable for mid-sized customers, not large enterprises.
How are customer service and support?
Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper.
Which solution did I use previously and why did I switch?
Palo Alto is good compared to Fortinet. I like the dashboard better.
How was the initial setup?
The deployment process is straightforward. I've never had any issues.
What's my experience with pricing, setup cost, and licensing?
I rate FortiToken seven out of 10 for pricing.
What other advice do I have?
I rate FortiToken six out of 10. I recommend it for small and medium-sized companies.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Senior Associate Manager at a tech services company with 501-1,000 employees
The tool's deployment is easy but pricing needs to be lower for some markets
Pros and Cons
- "The tool's support is the best."
- "Fortinet FortiToken could be lower for some markets."
What needs improvement?
Fortinet FortiToken could be lower for some markets.
For how long have I used the solution?
I have been using the product for two and a half years.
What do I think about the stability of the solution?
I rate Fortinet FortiToken's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten.
How are customer service and support?
The tool's support is the best.
How was the initial setup?
Fortinet FortiToken's deployment is simple.
What other advice do I have?
I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

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Updated: June 2025
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