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Forcepoint Data Loss Prevention Room for Improvement

PP
Management Executive at a security firm with 11-50 employees

The challenges that we've had are related to deployment, especially around the discovery component, and with the local support that we receive in South Africa.

With respect to the discovery component, the reports are very hard to interpret because they come out in an illogical format. We forwarded the reports to our local support team, who were also unable to help me. Eventually, the problem went to the UK for that team to interpret the report.

Ultimately, my biggest challenge is the discovery component with respect to the reports, as good as it is in terms of the integrity, or the search. It is a question of how you translate technical reports into business language. We tried the cloud version, which is Forcepoint CASB, and we found the same thing.

The local support team is made up more of salespeople than engineers and as such, the support in South Africa can be improved.

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MD
Sr. Manager at 2Five1

They can have less memory consumption for their endpoint channels. They are not that adaptive with other endpoints solutions like EPP and EDR. They can improve in this aspect. 

Their discovery or the way they discover the data at risk can also be improved. There are many database servers that are not supported by Forcepoint.

Their login mechanism to find out the issue is another thing they need to improve. We would like to have the finest login to figure out what exactly is happening and why we are not able to communicate with the detection server. One of the products I have used is better in this aspect. We can have the finest level login, and we can figure it out, but I haven't found such an option in Forcepoint. 

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AM
Enterprise Information Security Analyst at a retailer with 5,001-10,000 employees

The user-friendliness of the interface in formulating DLP policies could be improved. An example would be managing policies. It's a little daunting at first, and can be confusing, at times, when it comes to how to set things up and how to add policies. They could improve on that.

Overall, I would like to see them modernize. I'm on version 8.5, so there are newer versions out. They may have done that already. I'd have to demo the newer versions.

We're planning on upgrading this year to 8.6. I believe that in going to 8.6, we will be gaining some additional features. The newer versions will have better detection capabilities with improvement to their algorithms.

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Buyer's Guide
Forcepoint Data Loss Prevention
August 2022
Learn what your peers think about Forcepoint Data Loss Prevention. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
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AM
Sr. Partner IT and Information Security at a consultancy with 501-1,000 employees

I would like to see improvement in the reporting. We can only get one week's worth of data; we can't get more than that. Also, the reporting console is very slow, making it very frustrating to use. There are times when I open it up on a Monday and take a download, but it takes so much time. You can get busy with other things and come back and it's still hanging and you can almost forget about it. 

Also, the server goes down and we have raised tickets to resolve that. In the past two weeks, we've had to deal with that two or three times. It's been a little annoying lately.

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KC
Manager at KPMG

It would be better if we could easily integrate with other products. Suppose I want to integrate this DLP with some other CASB solutions or a firewall solution. In that case, it takes a considerable amount of time because Forcepoint DLP doesn't come with a legacy firewall or CASB solutions to integrate with it. We need to do it separately.

It's not improvised for different sectors, and I need to look for other solutions. I'm investing a lot of time researching and implementing other solutions for other areas. That is one point where I can't feel satisfied with this Forcepoint DLP.

The only problem we have faced is that it consumes most of the CPU whenever a Forcepoint DLP is deployed on an endpoint. This is when users feel some lag in their machine's performance or their Internet performance. That's when we uninstall and try to reinstall, or we'll give a cloud link to which it gets access. We use Forcepoint DLP for endpoint protection, not for email or cloud. For email and drive, we went with the Google DLP.

Forcepoint DLP isn't as efficient on drive or chat, or email. For that, we have some specialized solutions, but it would be better to have a single console where you can control all these areas. It would be pretty easy for a consumer who is going to use this product. All in one shot, you can try to track it and enforce your policies on a single dashboard. That is one point currently lacking in Forcepoint, and I feel they need to work on it.

In the next release, I would like to use this DLP across different solutions like network, firewall, email, or chat with a consolidated dashboard and with integration facilities with other solutions.

Security should work as a whole. It shouldn't work individually in blocks. It does not serve our purpose. It should be integrated with multiple solutions. For that, it should have enough intelligence to work with other tools.

I'm looking forward to seeing that kind of capability with Forcepoint.

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Kamal Abdelrahman - PeerSpot reviewer
Country Manager at Magarah

There is room for improvement regarding OCR. I would like to see it enhanced to handle multiple languages and it should be easier to manage.

There are also options that could be handled smartly in the tool, like the way a web data source is handled. It would be good if any downloaded document could have the same policy.

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MUHAMMAD FAHAD  HASSAN - PeerSpot reviewer
System Engineer at ABM Info. tech

The reporting features, the real-time reporting, can be improved in Forcepoint. On the dashboard, we don't have a feature that shows real-time incidents. We have to schedule a report in the environment.

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Edwin Eze Osiago - PeerSpot reviewer
Regional Solutions Manager (Sub-Sahara Africa) at Infodata

Currently DLP is an on-prem product and the cloud version is an add-on. I'd like to see DLP as a cloud or hybrid option so we can deploy it as a full cloud solution or on-prem as we choose. I hope they're looking in that direction, it would make a huge difference.

Most of my customers are looking for the ability to control or shut down the USB port devices so that content coming out of the port is blocked. Forcepoint added it to the DUP add-on. McAfee DLP has that feature and most of our customers requesting this have moved from McAfee and want it in Forcepoint DLP.

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MS
Presales Network & Security Engineer at a tech services company with 51-200 employees

There is an admin and you have to monitor the solution all the time. The same is true even if you use Symantec or Digital Guardian's DLP — it's all the same. They all require one administrator to monitor the system every day. In short, DLP solutions are good to have, but they do require maintenance.

In terms of human resources, if you have a DLP solution, you have to monitor it every day. Regardless of budget.

I would like to see some file access rights management. This allows users to access whichever files, folders, and resources they choose. This is something Forcepoint and Symantec both don't offer. 

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TA
Cyber Security Consultant and Technical Manager at a tech services company with 11-50 employees

This solution has a tendency to provide false-positive results.

There should be more training provided. For instance, they did not specify how to deal with white and black-listed documents in regards to machine learning. 

There is no specific training or an example provided to follow; you have to make it up as you go. This is challenging because there are so many documents needed for each machine learning algorithm.

Also, configuration management needs to be improved. 

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Allan Dylan Pinto - PeerSpot reviewer
Associate Consultant at Atos

The feature which needs improvement is the Forcepoint agent upgrading. When you automatically try to upgrade the agent it causes problems. For example, the system starts to behave abnormally or the agent is unable to communicate with the policy engine. If we try to upgrade to new version with the old version running, sometimes it works without any issue, but sometimes it causes a lot of issues and it gets disconnected from the DLP servers. 

You can see incidents via delays on the console even if the agent is properly installed and connected with the proper policy updates.

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AJEETKUMAR - PeerSpot reviewer
Senior Lead- Technical at a computer software company with 51-200 employees

In terms of display, the support and the Mac platform requires a lot of improvement.

When working with different browsers, we need to upgrade.

Being able to upgrade the agent from the console itself would be great.

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AtulVats - PeerSpot reviewer
Information Security Consultant at a tech services company with 10,001+ employees

The post-optical character recognization feature could be improved because it only really works on documents with some length (at least three paragraphs). If someone has copied half a paragraph or half the content from a webpage, it doesn't work. In the next release, Forcepoint should include DLP, antivirus, and encryption in the same solution, which would resolve many of the IT problems we face.

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DN
General Manager - Presales Cloud & Security at a tech vendor with 1,001-5,000 employees

The price could be reduced to be more cost-effective.

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Sasikumar P - PeerSpot reviewer
Sr. Manager - IT at Durr India

Forcepoint Data Loss Prevention can improve by having an uninstall option for the client or restart of a client agent can be controlled from the server. This feature is missing which is available with other solutions. 

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Shipra Gupta - PeerSpot reviewer
Service Delivery Manager at Paramount Computer Systems

We faced some issues with the endpoint installation of the agent as it is not from a common ground. Rather than being able to give a command from the central control and install the agents on the laptop, you need to install them one by one.

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WK
General Manager - Consulting & AMS at a tech services company with 51-200 employees

An area for improvement for Forcepoint Data Loss Prevention is its price. It would be good if they could offer better pricing.

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Manjit Singh - PeerSpot reviewer
Senior Information Security Engineer at Herbalife

The deployment and troubleshooting aspects of Forcepoint are very difficult. Implementation is complex and not user-friendly. In addition, we have a problem because our Mac systems are not able to support Forcepoint which requires us to have two softwares to make it work. 

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Buyer's Guide
Forcepoint Data Loss Prevention
August 2022
Learn what your peers think about Forcepoint Data Loss Prevention. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
620,600 professionals have used our research since 2012.