ESET Endpoint Protection Platform Reviews

We're using it for the management of our staff, their laptops, and endpoint devices. We're not using it for any mobile devices, such as phones or tablets. Instead, we're using it for the endpoint protection and security of endpoint devices like laptops specifically.

The solution is very easy to use and simple to navigate.

The product is quite affordable.

The implementation process is nice and easy.

It may be a bit early to tell if there is anything lacking. I'm still getting myself oriented... We're using it for some of its basic features. However, as we get to use it and understand its broader feature-set and experience, there might be more to comment on in terms of improvement requests.

It would be ideal if it could detect threats sooner.

The integration capabilities might be lacking a bit. We were expecting it to be a bit more robust.

We've been using the solution for the past three months.

We have about 15 people using the product in our office.

We've never used technical support. We go through our partners if we need any assistance. Therefore, I can't speak to how helpful or responsive their support would be.

The solution was pretty simple to set up. It was quite quick as well. I'd say it's quite easy to install and implement.

You don't need too many people to deploy and maintain the solution. We might have about three or so people who can handle those duties. Of course, then there were people from our side involved in defining some of those policies, et cetera.

We had one of our partners assist us with the implementation process.

The pricing is very reasonable. We do have to pay for a license. We have purchased a yearly license for ESET.

We did not look at other solutions prior to choosing this product. We had some machines that were well protected and some that weren't. Some came with some basic antiviruses, some didn't have anything or some were expired. Overall, we probably weren't really using anything, at least on a standard basis.

We are customers or end-users. We don't have a business relationship with ESET.

Since the solution is cloud-based, we're always using the most up-to-date version.

In general, I would rate the solution at a seven out of ten. We still need time to explore it as it's still quite new.

I'd recommend the solution to other users or companies. 

This solution is used in medium to large enterprises.

The most valuable feature of this solution is the ease of use.

I also like the confidence in this product.

I am a MAC user and my ESET cybersecurity is continuously displaying warnings that I am not using their firewall. I don't want to use their firewall because I am using the MAC firewall.

It's annoying to constantly see the triangle with an exclamation mark to warn me. I don't want to see this warning, I am aware of the warning and decided not to use it. It would be nice if there was a way to hide this notification or if there was a way to not show it at all.

I have been using ESET Endpoint Security for approximately three years.

It's a stable solution.

We have approximately 25 users in our organization.

We have not needed to use technical support.

The initial setup was straightforward. It was easy.

The price is okay and I don't have any issues with it.

We have a three-year license.

We plan to continue using this solution and I would recommend it to others.

Overall, I like this product and I am satisfied with what it does.

I would rate this solution a nine out of ten.

We use this solution for endpoint security.

I find the main valuable feature to be the antivirus, it is very effective with removing viruses. I also like the fact that it gives you protection when you do the banking and the scanning of emails in and out. The interface is well designed, performance is smooth, easy to configure, and overall really nice to work with. At this stage of our evaluation, it is a comprehensive solution.

The adware module could be improved.

I have been using this solution for four years.

I have found the solution to be stable.

The solution is scalable, we have eight devices using the solution in my organization. Most of our clients are small to medium-sized businesses.

I have not used the support many times, but in the past when I have dealt with them, the support was very good.

The initial setup is straightforward.

The price of the solution is reasonable compared to the other products out there. It is definitely in line with the competition.

We currently use SentinelOne, and we are evaluating this solution.

I would advise those looking to implement this solution to work through it with their partners because the partners do the training. This would be the easiest.

I rate ESET Endpoint Security a nine out of ten.

I use the solution for the detection and mitigation of threats.

This solution has a traditional antivirus, I believe that signature-based detection is most valuable.

We are looking to move towards an EDR solution rather than EPP. EDR is a solution that can dynamically detect threats based on the process behavior. It would be better if this solution was an EDR and an EPP solution, this would increase security protection.

The solution is on-premise and many of our agents if they are out of the network, can hardly communicate.

I have been using the solution for three years.

The stability depends on the use case. Based on our organization, it is not that reliable. We do require some more advanced endpoint security solution such as the EDR capability.

The scalability is very good. If you need to increase the number of systems then it is flexible and able to be scaled. We have approximately 500 users using the solution in my organization.

I have experienced great customer support from the solution, they were responsive. 

The installation was complicated.

The solution was implemented by our IT infrastructure team. I am not aware of what challenges they had faced, but they had faced a number of challenges.

The license is annually, and the price is low compared to competitors.

I would recommend this solution only if they can add additional features. ESET have an EDR capable solution. However, they should combine the EPP and EDR together. When they can be simultaneously used I think it will be better and more towards perfection.

I rate ESET Endpoint Security a six out of ten.

I install the solution in mobile devices to secure smartphones and to manage these devices as ESET has MDM, Mobile Device Management. I also use the product for data encryption.

I like the central console and the Cloud platform.

The solution has very useful MDM features. 

The solution is quite stable. It offers good performance.

The solution scales well if you need it to.

I found the installation process to be quite quick.

There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now. Maybe it's going to. It would be ideal if they followed the lead of other products and added AI into their service offering in the future. Adding AI would allow them to add extra security and to have more intelligent protection services.

I've recently installed the product. It's only been a few days. I've tried the product before and have worked with it on and off over the last 10 to 12 years or so.

The stability has been very good so far. It doesn't crash or freeze. I haven't noted any bugs or glitches. It's been good.

The product has the capability to scale. If a company needs to expand it, it should be able to do so without any issues.

I've only tried about ten devices so far, however. Therefore, I haven't really attempted to scale very much just yet. We have about 50 users on the solution right now. We do plan to increase usage in the future.

We don't have any experience with technical support. We've never used them. I can't speak to their level of knowledge or responsiveness.

We previously used Kaspersky.

The initial setup is not complex. It's pretty straightforward.

Overall, the deployment process is quick. It took a few minutes.

We have about three administrators that can handle any maintenance if it is required.

I handled the installation myself. I did not need a consultant or an integrator to assist me.

We do have to pay a license fee in order to use the solution. I can't speak to the exact costs.

I'm not sure which version of the solution we are using. I don't have the version number on-hand. As I installed it a few days ago, it's likely I have downloaded the latest version.

I'd recommend the solution to other organizations. For the most part, we've had a very positive experience.

I'd rate the solution at a nine out of ten.

We primarily use the solution for the endpoint and server solutions.

The solution's most valuable aspect is essentially managing a solution. The ability to push policies and also to restrict an installation or to restrict any form of threat within the policy has been quite useful.

The threat protection is actually pretty good.

There was actually a feature that we were looking for but we realized that it was actually the version that we had. We had ESET Antivirus and there was another one that offers the content version, which wasn't available for us, however, they made it an upgrade to have that feature anyways. It would be nice if it was simply included.

In terms of what is lacking in ESET, it really would need more features for the users when they are working outside of the corporate network. That's a feature we actually have in force there. They have the ESET Cloud and the feature of the ESET Cloud, whereby the policies are actually pushed from the Cloud server anywhere they are. Where they are, the staff can read their information. However, currently, I have to push it to a spot on the corporate network, where they'll have a VPN to get back to the server. That is kind of bad. We actually want a hybrid, a mixed solution, whereby you have your policies locally but then, through a subscription with ESET, you can have those policies pushed to the Cloud. In the configuration, it would be ideal to have a primary location for them to go to.

That way, locally, once they are connected to this network, they can use our local server. We're on the network and it cannot detect the primary server. It actually uses the Cloud, which should be a second option within the configuration. Our policies that get replicated to the Cloud from on-premise would still need to play a significant role on the user's workstation.

If there's an incident or any malware detected on the endpoint when the user is remote when they are away from us if it could actually still use that router and report back to us and send the alerts back to the ESET Cloud, that would be great. That was one of the things we were looking for but we haven't found that. 

With ESET deployment there is an appliance. It's a virtual appliance, a network appliance. We had some difficulties when I tried to get that virtual appliance to utilize our internal certificate authority. Try as we might, we didn't find any documentation. We couldn't find any help. I contacted the company and requested some documents that weren't really useful. We had to switch back to a Windows-based solution and then we were able to go ahead and use custom certificates. The problem is the documentation from ESET regarding custom certificates based on Windows. They need to clarify that

I've been using the solution for about three years or so.

The stability of the solution is okay, however, it depends on how you connect it. We haven't had any issues so far.

We don't have more than one core server. We don't really have large servers that we need to scale out. We don't have much need to scale.

We have about 150 to 200 people on the solution currently.

Technical support is pretty good, however, we had some issues with the certificates during the setup and they didn't help us too much in that instance. I'd give them a rating of four out of five stars simply due to that instance where they proved to be unhelpful and lacked proper documentation.

While this initial setup itself was easy, we did have issues dealing with custom Windows certificates and we just couldn't get any proper documentation out of ESET. It was a headache.

Apart from that challenge that we encountered, when we switched back to Windows it was okay. It didn't take a long time.

We're using the latest version of the solution.

I don't know if it works, the Cloud solution. If it were just to migrate to ESET Cloud, I don't know if it would manage the internet traffic from the multiple clients on the server-side. I don't know if it's five years on a service agent that we need to install locally to control it and combine it.

Overall, I would rate the solution at a seven out of ten. There are a few functionalities that I wish we had, however, it's not a bad product.

We use this solution to protect our endpoints from malware, zero-day attack, etc.

It has a clean and clear interface. The performance on the endpoint, no matter the system, its resource usage is low. We have pretty good detection, at least I feel that we don't have any major infections — we love it.

We can use this solution to perform lots of tasks, like upgrading. We can integrate with Windows. Some of the patches don't update by default, by Microsoft. We can do some software installations, in-store — which is pretty easy. Whenever we upgrade, our lives become much easier.

ESET Endpoint Security should offer more integration with multi-attack frameworks. This is very important for large corporate businesses as it would provide protection against hackers, data breaches, etc.

I have been using this solution for roughly 12 years. 

We experience some stability issues from time to time, but we can't confirm it's due to ESET. Some system tasks read past some script which makes it difficult for developing custom tasks. For normal installations, it's fine.

ESET Endpoint Security should be able to integrate with DLP better — that would be great. They already have EDR, but we don't use it. Some have more DLP functionality than others. 

They have local support here, so they're pretty good. They seem to know what we need. Overall, I'd say their support is very good.

After we upgraded to version six, it's been pretty easy to continue upgrading. It's pretty straightforward to upgrade and install. 10 years ago, this wasn't the case. We had to install each upgrade one by one. 

I think it's available for a pretty fair price. If you know how to use it, then it's a very fair price for what you get.

They provide a free trial version. Install it and try it for yourself to see the performance and test the detection capabilities. Then you can see the result; that's what I remember the first time I tried ESET. 

Overall, on a scale from one to ten, I would give ESET Endpoint Security a rating of nine.

We are using the management console, ESET Management Center with this suite, and we deploy ESET Endpoint to the PCs and servers.

The most valuable feature of this solution is the protection itself, which works well for us.

I don't know what would need improvement. It's a fine solution for us. I don't know what could be better. There are many other solutions to compare with, but I don't know them.

With ESET we are content for now. It is what we need.

In the next release, I would like to see DLP included. Data Leak Protection is what we are searching for at the moment. It is not included with ESET.

I have been working with ESET Endpoint Security for 10 years.

We are using one of the latest versions.

This solution is stable. We have not had any issues.

This is an area that we have not had to experience. It's enough for what have. 

We have approximately 100 users in our organization.

We have contacted technical support and we are satisfied with them.

Previously, we used Norman, but it's only an antivirus. ESET is better.

We only require one person for the maintenance of this solution.

The price could be lower, but it's comparable, as other solutions have a similar price for the same effect.

I would rate ESET Endpoint Security a nine out of ten.