I use ESET Endpoint Security to detect malware.
License administrator at Comtrade Group
Highly scalable and invisible solution
Pros and Cons
- "ESET Endpoint Security's best feature is that it's invisible until it detects a problem."
- "I'm really satisfied with ESET's technical support, they solve all of our problems immediately."
- "ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365."
What is our primary use case?
What is most valuable?
ESET Endpoint Security's best feature is that it's invisible until it detects a problem.
What needs improvement?
ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365.
For how long have I used the solution?
I've been using ESET Endpoint Security for more than five years.
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What do I think about the stability of the solution?
I've had no problems with ESET Endpoint Security's stability.
What do I think about the scalability of the solution?
ESET Endpoint Security is very scalable - we scaled up and down by a few hundred users in a month with no problems.
How are customer service and support?
I'm really satisfied with ESET's technical support, they solve all of our problems immediately.
How was the initial setup?
The initial setup was quick and easy.
What other advice do I have?
I advise anybody considering ESET Endpoint Security to find a good partner to implement it. I would rate ESET Endpoint Security as eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at CreopsTek Solutions
Interface lacking, simple initial setup, and impressive support
Pros and Cons
- "The most valuable feature in ESET Endpoint Security is the game mode to restrict notifications."
- "ESET Endpoint Security is highly stable."
- "The user interface of ESET Endpoint Security could be more user-friendly and more features could be added."
What is our primary use case?
We are using ESET Endpoint Security to protect our PCs.
Most of our clients are not hooked directly to the internet limiting the chance of threats.
What is most valuable?
The most valuable feature in ESET Endpoint Security is the game mode to restrict notifications.
What needs improvement?
The user interface of ESET Endpoint Security could be more user-friendly and more features could be added.
For how long have I used the solution?
I have been using ESET Endpoint Security for approximately 10 years
What do I think about the stability of the solution?
ESET Endpoint Security is highly stable.
What do I think about the scalability of the solution?
The scalability of ESET Endpoint Security is good. We can buy more licenses if we add a computer or two.
How are customer service and support?
I have used the support from ESET Endpoint Security.
I rate the support from ESET Endpoint Security a five out of five.
Which solution did I use previously and why did I switch?
I have not used another solution other than ESET Endpoint Security.
How was the initial setup?
The initial setup of ESET Endpoint Security is very simple.
What about the implementation team?
We do not have any maintenance costs because it is a stable solution. We do not have notifications and we do scans when needed.
What's my experience with pricing, setup cost, and licensing?
I rate the price of ESET Endpoint Security a five out of five.
The price of the solution is very good compared to other solutions.
What other advice do I have?
I rate ESET Endpoint Security a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
ESET Endpoint Protection Platform
June 2026
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,417 professionals have used our research since 2012.
Desktop Administrator at a manufacturing company with 201-500 employees
Its cost is hard to beat, and it is pretty much hands-off once you set it up
Pros and Cons
- "The dashboard is useful for management, and its cost for the features is hard to beat."
- "The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."
What is our primary use case?
We are using ESET PROTECT for endpoint protection.
What is most valuable?
The dashboard is useful for management, and its cost for the features is hard to beat.
It is rather easy to use. It is pretty much hands-off once you get it set up on the machines. We've not had any issues, and it has been easy to maintain.
What needs improvement?
The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation.
For how long have I used the solution?
I have been using this solution since I came to this organization. It has probably been 10 years.
What do I think about the stability of the solution?
We have not had any stability-related problems with it.
What do I think about the scalability of the solution?
It is very scalable. In terms of its users, from senior management to production floor workers, we probably have 450 users.
In terms of usage, we're using the basics of it. There is probably more we could do. We're not utilizing it at 100%.
How are customer service and support?
They've been very helpful anytime we've had an issue. They're easy to work with, and it's usually a straight phone call. Their online help and chat function have been good, but if an issue needs any more than that, a phone call has been very helpful.
Which solution did I use previously and why did I switch?
We've had it since I've been here.
How was the initial setup?
It was implemented before I got here, but its setup is straightforward.
What about the implementation team?
As far as I know, it was implemented in-house. Its maintenance is pretty much handled by one person.
What was our ROI?
The bang for the buck is as good as I've seen out there.
What's my experience with pricing, setup cost, and licensing?
It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing.
What other advice do I have?
I would advise looking at all the features and finding out which one is going to work for you.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security Officer at Church of England
High performance, reliable, and helpful support
Pros and Cons
- "The most valuable feature of ESET Endpoint Security performance."
- "We use ESET Endpoint Security to control the endpoints, and we can run full control of endpoints and receive good information from ESET about the endpoints."
- "The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption."
What is our primary use case?
We use ESET Endpoint Security to control the endpoints. We can run full control of endpoints and receive good information from ESET about the endpoints.
What is most valuable?
The most valuable feature of ESET Endpoint Security performance.
For how long have I used the solution?
I have used ESET Endpoint Security for approximately 10 years.
What do I think about the stability of the solution?
I have found ESET Endpoint Security to be stable.
What do I think about the scalability of the solution?
ESET Endpoint Security is scalable.
We have approximately 350 users using ESET Endpoint Security.
How are customer service and support?
The technical support from ESET Endpoint Security is good.
How was the initial setup?
The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use ESET Endpoint Security.
What other advice do I have?
I would recommend this solution to others.
I rate ESET Endpoint Security nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at SoftTechTraining.com
It has regular updates, gives good feedback, and isn't as onerous as some products I've used
Pros and Cons
- "ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past."
- "It was amazing."
- "ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now."
- "ESET's updates are mostly manual. That's my biggest concern."
How has it helped my organization?
One of my customers was attacked by ransomware twice. The first time, I was able to roll it back because the attackers seemed to be using an old version of ransomware. We were able to find the crack for it and unencrypted everything. It was amazing. During the second ransomware attack, we were watching it happen, so we shut it down. The key, of course, is backup. The backup was there, and we restored it.
What is most valuable?
It's hard to evaluate the effectiveness of antivirus stuff because you don't know if it's working well until something happens. ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past.
What needs improvement?
ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now.
All security solutions seem to update automatically these days. I think there are good technical reasons for that.
For how long have I used the solution?
At the customer's site where I deployed ESET most recently, there are about 20 to 25 workstations, and ESET is deployed individually on each.
What do I think about the stability of the solution?
As far as I know, everything's very stable.
How are customer service and support?
I've gotten good support in Canada when I've needed it. But, interestingly enough, their distribution in Canada seems to have gotten confused a little bit. Support in Canada is well organized, but the product has evolved, and they've gone through some changes in their distribution. I haven't talked to them for about a year.
Which solution did I use previously and why did I switch?
I was using Malwarebytes as a stopgap solution, but I'm sure they have a whole corporate strategy. I started using ESET initially because they had a centralized control tool. Maybe Malwarebytes has changed so it's managed in the cloud now. I haven't explored that or used a cloud version of the software.
How was the initial setup?
Setting up ESET is reasonably complex but not onerous. It depends on who is installing it.
I wouldn't expect any of my clients to deal with it, but I'll happily work through it. The installation process has evolved. I initially set it up using the central control function. In later versions, ESET's central tool was replaced. After I had installed that, I just used the individual ones.
What's my experience with pricing, setup cost, and licensing?
We pay for an annual license that costs about $35 per workstation.
What other advice do I have?
I'd rate ESET eight out of 10. I think there's always room for improvement. However, I must admit that if I had to choose again and had the proper reviews, I might conceivably switch to a product based in North America. I've become quite sensitive to the political aspects of having offshore security software. That will probably be my most significant deciding factor if I change.
Most antivirus programs seem to be decent. We haven't seen any reports of solutions doing a lousy job in the marketplace. I suspect all the big ones only do an okay job. The truth is that the best defense against ransomware is simply backup.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a engineering company with 11-50 employees
Beneficial central management, light on system resources, but detection speed could improve
Pros and Cons
- "The solution is very lightweight and does not consume that much processor in terms of CPU utilization, and the centralized management system is very good."
- "The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product."
What is our primary use case?
We use ESET Endpoint Security for system security.
What is most valuable?
The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good.
What needs improvement?
The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product.
The cloud version of the solution could improve.
For how long have I used the solution?
I have used ESET Endpoint Security within the last 12 months.
What do I think about the stability of the solution?
The stability of ESET Endpoint Security is above average but excellent.
The application updates are very good. They do not affect the performance of the PC. If the users have a medium-scale PC the solution operates very well. If the user's PCs have the latest processor and it is updated, they can use some other product. A faster PC does not get impacted by the software if it is heavier on resources.
What do I think about the scalability of the solution?
We do not have plans to increase usage at this time. We are not using the solution extensively.
What about the implementation team?
ESET Endpoint Security does not require any maintenance, it is done automatically.
Which other solutions did I evaluate?
We are always looking at new product technology innovation.
I have evaluated Sophos' solutions.
There is some antivirus software, such as McAfee when it is very difficult to install the software on some devices. When we patch or make some reports, it does not show them in the report. It's not communicating with the licensed software or a similar issue.
What other advice do I have?
Technology is growing and changing fast. People are working from home, and office, products should be capable of handling the office and the home environments. This is the challenge.
My advice to others wanting this type of solution is to check all the Endpoint Security solutions available. The threat signatures and sandbox features are good to have if there is an attack, they can detect them and give updates for their users. The faster the better. The cloud versions of threat detection solutions are very good and are really important.
I rate ESET Endpoint Security a six out of seven.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a hospitality company with 10,001+ employees
Simple to install, scalable, and high performance
Pros and Cons
- "The performance of the solution is very good it does not impact my hardware and is user-friendly."
- "The solution could improve by having higher-level security and reporting."
What is our primary use case?
I use for ESET Endpoint Antivirus to protect my personal and business files.
What is most valuable?
The performance of the solution is very good it does not impact my hardware and is user-friendly.
What needs improvement?
The solution could improve by having higher-level security and reporting.
For how long have I used the solution?
I have been using ESET Endpoint Antivirus for approximately six years.
What do I think about the stability of the solution?
ESET Endpoint Antivirus is stable.
What do I think about the scalability of the solution?
I have found ESET Endpoint Antivirus scalable.
We have approximately 150 users using this solution.
How are customer service and support?
I have not faced an issue that I would need to contact the support.
Which solution did I use previously and why did I switch?
I have used Kaspersky and Trend Micro previously.
How was the initial setup?
The installation is straightforward.
Which other solutions did I evaluate?
When comparing ESET Endpoint Antivirus to other antivirus programs, such as Trend Micro or Kaspersky, it is the best. The other two were too heavy on the system resources, it consumes a lot of hardware. Additionally, they could not detect auto-run viruses.
What other advice do I have?
I would recommend this solution to others.
I rate ESET Endpoint Antivirus a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner at a media company with 51-200 employees
Great stability with good tech support
Pros and Cons
- "The stability is great."
- "The stability is great; it is perfect and effortless, which is why I like the solution."
- "The solution could be more user-friendly."
- "I would like for the solution to be simpler to understand. While it satisfies our needs at the moment, it is really only understandable to those with a strong computer background."
What is our primary use case?
We use the solution to try to protect against bugs. I simply install it on all our computers, in its basic format, for the purpose of dealing with basic bugs. I do not have the capabilities to use the solution for more advanced purposes. Basically, we use it for protection.
What needs improvement?
I would like for the solution to be simpler to understand. While it satisfies our needs at the moment, it is really only understandable to those with a strong computer background. It could be more user-friendly.
The solution should provide a basic standard and give instructions on how one could go about doing more complex tasks. When it comes to basic capabilities, it is fine and straightforward, so I have no complaint in this regard.
The solution could be more cost-effective, but this is a blanket statement which can be made about anything.
For how long have I used the solution?
We have been using ESET Endpoint Security for more than five years.
What do I think about the stability of the solution?
The stability is great. It is perfect and effortless, which is why I like the solution. There is no need to involve oneself with this.
What do I think about the scalability of the solution?
I suppose the solution is scalable, although I have no personal knowledge of this. I have never attempted to scale it.
How are customer service and support?
I have contacted technical support on a couple of occasions. I simply call Auckland and they instruct me how to proceed. I am satisfied with the support. It is good.
How was the initial setup?
The initial setup was completely simple.
It took all of a few minutes.
What about the implementation team?
I handled the installation independently.
The solution requires nearly no maintenance. There are only the regular updates, which it mostly handles on its own.
What's my experience with pricing, setup cost, and licensing?
As is the general rule with anything, the solution could be cheaper.
What other advice do I have?
We started using the solution based on the recommendations of several friends of mine who have much familiarity with computers and have simply continued to do so.
While I don't recall the exact figure, I believe there are seven or eight users making use of the solution. We use it on our server, as well.
I would definitely recommend the solution to others.
I rate ESET Endpoint Security as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager at Cosmopolitan Communications Limited
Good protection with reasonable pricing and good data encryption capabilities
Pros and Cons
- "The pricing is good."
- "The product is good for most endpoints, including laptops and desktops and works well with iOS and Windows systems."
- "While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected."
What is our primary use case?
I use the solution primarily for endpoint security. In Bangladesh, I can choose the immediate endpoint security that I've installed for the channel. I went for online protection.
What is most valuable?
The protection on offer is good.
The solution allows for data encryption, which is helpful.
The pricing is good.
The solution is scalable.
The stability has been decent.
What needs improvement?
While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected. That way, you have an immediate warning and have to think about if you want to continue what you are doing or not. Right now, it's too slow to react, rather, allows us to react too slowly.
The performance could be better.
For how long have I used the solution?
I've been working with the solution for the last couple of months. It hasn't been that long just yet.
What do I think about the stability of the solution?
Aside from not having immediate alerts to potential dangers, the solution is stable.
What do I think about the scalability of the solution?
The solution can scale just fine.
Right now, the use is limited. We've only had it for a few months.
How are customer service and technical support?
Currently, we're not using any technical support. Although we might in the future, I can't speak to how helpful or responsive they are right now. I've never contacted them.
What's my experience with pricing, setup cost, and licensing?
The pricing of the product is fair. We don't find it to be overly expensive or unreasonable.
Which other solutions did I evaluate?
I've tried other endpoint security trials and have found ESET to be superior.
What other advice do I have?
I'm just a customer and an end-user. I don't have a business relationship with ESET.
At this time, I only have it on my workstation.
The product is good for most endpoints, including laptops and desktops and works well with iOS and Windows systems.
I'd rate the solution at a nine out of ten. I've been happy with the results I've gotten so far.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Ducart
Easy to install with good technical support and good scalability
Pros and Cons
- "It's a very user-friendly product."
- "We've had a positive experience dealing with the solution and I would recommend it to other users, organizations, or companies."
- "There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."
What is our primary use case?
We primarily use the solution for its antivirus capabilities. It offers us good security.
What is most valuable?
I like that it doesn't take a lot of resources from the workstation.
It's a very user-friendly product. We find it quite easy to use.
The product is very stable.
The scalability of the solution is quite good.
The installation is pretty straightforward.
We found the technical support to be very helpful and responsive.
What needs improvement?
The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.
For how long have I used the solution?
I've been using the solution for about six years at this point. It's been a while. I have spent a good amount of time with the product.
What do I think about the stability of the solution?
We have found that the solution offers good performance is very stable. I can't recall coming across bugs or glitches. It doesn't seem to crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability of the product is great. You can expand it if needed. A company shouldn't have any trouble with scaling.
Currently, we have about 150 users on the product.
How are customer service and technical support?
We've dealt with technical support in the past. Our experience has been largely positive. they are good. They have been helpful and knowledgeable about the product. they respond in a timely manner. I have no complaints about their level of service.
How was the initial setup?
We found the initial setup to be straightforward and simple in terms of execution. it's not too complex. I wouldn't describe the process as difficult.
The deployment is relatively quick. For each client, it takes a matter of minutes.
We have two technical people on staff that can handle the deployment and maintenance of the product.
What about the implementation team?
We did use an integrator to assist us with the initial implementation. The experience overall was quite positive.
What's my experience with pricing, setup cost, and licensing?
The solution does have add-ons that can drive up the price.
What other advice do I have?
We're using the latest version of the solution. I can't speak to the exact version number, however.
I'd rate the solution at an eight out of ten.
We've had a positive experience dealing with the solution. I would recommend it to other users, organizations, or companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2026
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