Dell NetWorker Reviews

We are a solution provider and this is one of the products that we implement for our customers.

When we initially implemented this product, it was used for virtual machines that were running SAP. It is used for virtual machine backup, database backup, Exchange backup, and file-level backup.

The interface is user-friendly and can be used by the end-users.

It is a little buggy at times, which is the only thing that I dislike about this product. If they could clear up this issue then it would be great because, for the most part, this is a very effective product from my perspective.

I would like to see more integration with third-party products, including both tape and disk products. I want to be able to perform backups not only from Dell EMC. Having this wide level of support would be very much appreciated.

It could be easier to deploy.

This is a scalable product.

The response time in my region is a little bit slow. It will take 12 hours, or even 24 hours depending on your problem. In the past, the response time was much better. I can recall when they responded within 10 minutes, which was very fast.

Now, only premium users, or enterprise-class users, receive a fast response.

Improving the response time for regular customers would be very helpful.

I have used several versions of this solution.

The initial setup for a new deployment can be a bit complex but with experience, it's very smooth. It takes perhaps 20 minutes to install.

Our technical team can handle deployment and maintenance.

Licensing is based on the number of terabytes, so you need to purchase packages.

In summary, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

We use this solution for backing up our systems.

It can support many different versions, both newer and older.

The interface is the same, so when we are trying to troubleshoot the logs, it doesn't display properly.

There doesn't seem to be a lot of development with this solution. You don't see any updates with the features, or any development with the features. In general, Dell EMC doesn't seem to be investing much in the R&D of this product. They are selling it off.

I would like to see an improvement with the features in terms of troubleshooting and ease of use.

The documentation is very poor. It takes quite a bit of experience to understand the documentation. A new person who is going through the documentation will not be able to understand. There is no detailed documentation.

The product itself is good, but it takes a lot of time to troubleshoot.

I would like to see the user interface improved, more documentation, faster support, and it could be easier to configure.

I have been using this solution for five to six years.

We are using the latest version.

The stability is okay. When it works, it works perfectly, but when we run into issues it requires a lot of effort to fix it. 

You can't rate it as good or bad, because this is how it works.

It's a scalable solution. We have 10 customers and we plan to continue using it.

Technical support should be a lot better.

It takes a few hours for a smaller implementation. I can plan and implement it.

It takes more time for a larger implementation.

We have one engineer to deploy and maintain this solution.

I completed the implementation myself.

There is a licensing fee.

Recommending this solution would depend on the customer. Certain customers will require this it.

Deployment is easy, but managing is more difficult when you run into issues.

I would rate Dell EMC NetWorker a seven out of ten.

Our retirement system in Chile is private. In short, in our social security system, when you put funds in every month, you'll have some money for your retirement. One of our client companies uses this solution for backups. There are a lot of terabytes that need to be backed-up.

They have been using this solution for eight years. They are upgrading their hardware every day. Their hardware solution is EMC Data Domain and they use Dell EMC NetWorker in order to store the data. It works fine.

Another one of our clients is a telephone company. They need to keep call data for long periods of time. Our other client is an astronomical observatory — the largest observatory in the world. They use Dell EMC NetWorker to keep track of their astronomical images, etc.

We plan to extend our use of this solution. It's our life — we sell and deploy depending on our clients' needs.

They need to take off the tape and allow us to use different repositories in order to keep the data for five to 10 years. The data storage capabilities should be improved.

The next release will include better integration with Data Domain, which is a really good product.

This solution is very stable.

The technical support is okay, but it could be better.

You need to have some knowledge, but overall, the initial setup is not that complex.

Deployment depends on how many machines you want to back up — but that's not really a big issue. I think it's fast but it depends on if you have virtual machines, and on the size of the machines that you need to backup. The first thing you have to do is design. If you design everything properly, the setup is easy. Once this stage is complete, it's not a problem.

We have some integrators and consultants that help us with deployment.

Just one person is required for deployment, but you need some client representatives, some telecommunication guys, some storage guys, and some virtual machine guys. In reality, only one or two people are necessary — one technician and one project manager.

One technician and one project manager are enough, even for a big project. As long as you plan and you control the different phases of a project, there won't be a problem. 

On a scale from one to ten, I would give this solution a rating of nine.

We primarily use the solution for backup systems at the company. Ther is also a secondary use case whereby if our customers have this software, we can supplement it.

The solution has a longer lifespan. The customer doesn't have to change their solution and upgrade every four years. It's much better for the customer to have a stable piece of software that has a lifespan of maybe ten years or more.

The scaling can be difficult when updates are involved.

Sometimes the systems come in faster than a producer of the software can react to the new features.

The solution should have better access to Linux or virtual systems of files based on Linux. It doesn't matter if it is a hard installation or only a virtual installation. Sometimes the client doesn't need a backup of the whole system and only needs a handful of files. 

The initial setup is complex.

Technical support should be more accessible.

While the company may have been using the solution for ten or more years, I'm new to the organization. I don't have as much experience with it.

The solution offers excellent long-term stability. The product doesn't have a short lifespan, meaning clients can use it and rely on it for ten to 15 years or so. It helps with continuity.

While it might be scalable, every day we see some new operating systems and some new updates, and so on. Occasionally, there is a problem with these new one updates, due to the fact that something is changed in some settings in the new system. Therefore, when you use the old settings for such a backup, sometimes it doesn't work normally. You need to go back and recalibrate.

Technical support is okay. They often have patches and other solutions that can help resolve issues. However, sometimes they are not accessible. It's a big problem.

The initial implementation is not straightforward. It's a bit complex. I wouldn't say the process is easy. You have to create a map of the main points and storage. There are three levels of the agents. While it's easy to use for the customer, setting it up is a bit tricky.

It may be helpful to get the help of an integrator during the implementation process.

While it's my understanding that the solution is a bit expensive, I'm not in sales and therefore can't really comment on actual costs. I can't compare it to other options on the market.

We are an authorized service provider of Dell.

The company is working on a hybrid cloud solution currently.

In general, I would rate the solution nine out of ten. If it offered better access to Linux or virtual systems of files based on Linux, it would be perfect.

I'd advise potential new users to take a look at the product if they are looking for a long-term solution. It is not software for one year. It is likely something that can be used for five or more years. That is why it is better to really research and compare to see if it really is needed as it's a bit hard to install it. And, once implemented, it's likely going to be hard to change.

We are system integrators.

We have many systems that are being backed up using NetWorker, mainly in a virtualized environment, with several typical workloads.

It's a good product that can be integrated easily with the Data domain. 

They have many different products but they don't integrate all of the features into one product. This is an area of failure with this solution. For example, if we want source-side deduplication then we have to use Avamar because this kind of feature isn't available in NetWorker.

Some features in NetWorker are good as well as some features in Avamar are good. If they could combine the features of both products into one single product, it would be better.

In the next release, I would like to see better pricing and more integration with the other products in Dell EMC.

We have been using Dell EMC NetWorker for three years.

We are using the latest version.

It's a stable solution and we have not had any issues.

It's a backup system that is backing up more than 50 different systems.

We plan to continue using this solution. It's a good product.

We have contacted technical support and they have provided us with good technical support. 

We have no issues.

Because NetWorker does not provide all of the features such as source-side deduplication, we have had to go with some other products.

The Installation is quite easy. 

The deployment took a maximum of three to four days.

The complete installation needed a bit of extra time due to some downtime for adding systems. But generally, the basic installation and configuration are done within three to four days.

We have a good engineering team and the internal team is capable of handling the implementation.

The price is a little on the high side, but it's reliable and provides a good service.

There are other products on the market with better pricing, which makes it a challenge to sell NetWorker.

I would definitely recommend NetWorker to others who are interested in using it.

I would rate Dell EMC NetWorker an eight out of ten.

We are customers of Dell and I'm a Data Protection Supervisor Engineer at a Telecommunications company.

Data domain is the best feature in this solution. I think that this application was better when it was a backup window for a huge number of VMs. 

Networker with Data Domain  has a great value in integration with VMware regarding the enhanced backup window and high value of deduplication and capacity saving we can get with this setup especially in case of protecting high number of VMs.

Things could be improved in several areas beginning with support. If you compare it to Commvault or Veritas solutions, their support is better than Networker. In terms of features that are lacking, I think the restore feature is important and it's not available on NetWorker. The other solutions have more programs. 

For additional features, I'd like to see integration with any storage place. NetWorker finance also doesn't enable deduplication, there is no source deduplication while using NetWorker, it's only accessible if it's on a different domain. I hope to see that in the next release. I also think the data protection adviser should be embedded in the NetWorker software so there is no need to install another server to collect logs. Finally, the PMR is no longer supported in Linux. 

I've been using this solution for 5 years. 

We have a few bugs but it's generally a stable solution. 

Technical support really needs improvement. Getting assistance is a long journey starting with collecting logs. If we're lucky, we can have things sorted in a day. If the issue is related to an application or a link or a restore issue, anything regarding the performance, it's very difficult to get assistance. 

The initial setup is easy, it's not complex.

The best feature in NetWorker is the data domain. If you're not using that then you cannot use NetWorker with any media or any storage vendor. There's no protection adviser to get selective reports and the graphs, so you need to get other products for that and it will consume a new server in your infrastructure. If you're providing customer support the solution is limited. I don't recommend this for dealing with customers. I do recommend it for internal use and for data domain only. You can get the best performance and best deduplication value and capacity saving.

I would rate this solution a six out of 10. 

We use the Dell EMC NetWorker to make backups for our virtual environment. We have about 14 servers and we backup everything using NetWorker.

The backup capabilities and the automatization of the backup - along with the potential to make the back up on a virtual machine - are the solution's most valuable aspects. 

It's not just about making a backup on a file level. It's about backing up the entire machine all at once that's very useful for us.

Technical support could be improved. They shouldn't just serve those who speak English. The technical support should be in the national language of the country they are servicing and not only in English due to the fact that it's sometimes difficult for us to explain all the things that are going wrong in an unfamiliar language. It creates a communication barrier and makes getting problems solved harder.

The solution is not easy to administer unless you are very familiar with the product.

The licensing rules are difficult to navigate and understand.

The administrator's interface should be much easier to navigate.

I've been using the solution for four years.

It would be hard to judge the scalability as we have never tried to expand the solution. However, I suspect it may be challenging as the solution has difficult licensing rules.

Technical support is okay, however, they only offer service in English. If you don't speak English, or English is not your first language, you will have issues with communicating.

Before Dell EMC NetWorker we used to use Novell NetWare and the Novell Network and Backup. We needed to switch due to the fact that Novell is no longer available in Europe.

We didn't handle the implementation ourselves. I wouldn't be able to discuss the procedure or if it ultimately was complex or straightforward.

The reseller took about one month to help us internally understand how to work with the solution. We were grateful for the help as the solution is not easy to administer. 

We have two people who are responsible for the solution and the backups.

Our reseller handled the initial setup on our behalf. They did a good job. We were satisfied with their level of service.

Licensing rules are very complicated in NetWorker. The license depends on, in one version, the value of the backup data, and, in another, the physical workstation. It changes from version to version.

I do not know other solutions very well. I know of Hewlett Packard's backup solution. That said, I only know NetWorker and Avamar. These two products are from Dell. 

We're Dell customers. We don't have a business relationship with the company.

I am the administrator of our Dell EMC NetWorker and I make backups of the servers and also run the solution. We only backup our server. We do not back up a user's workstation. The only backups are made by the administrators.

From my perspective, Dell EMC NetWorker is a good solution to make backups. I'd rate the solution nine out of ten. I'd rate it higher if the administrator's interface was easier to navigate.

We use this solution to protect our numerous file servers. We have SAP HANA servers, some Oracle servers, and we have an eM server. We have several partnerships and Dell is one of them. They are very good. I'm a solution architect and technical team lead. 

This is a very precise and simple solution which is a great feature. It's also very stable and straightforward if you follow the documentation. 

This is a good solution and I can't think of any additional features they could include. I went for NetWorker because it's a good physical as well as virtual environment, and the best possible solution compared to the other products on the market. The others are also good but I like NetWorker better. 

I believe that the reporting could be improved and the report templates should be easier to understand and more comprehensive. I believe they are already working to replace the Java console with the HTML web browser-based administration console which is the other issue. I hope they are able to do this quickly. In terms of my expertise, I can't think of any other issues. 

I've been using this solution for four months. 

The solution is very straightforward and very stable if you follow the documentation properly. When I've been in trouble it's because of my lack of knowledge or not following the instructions. 

We're not such a big organization that we need to scale and it would take a few years before we did that, if at all, so I can't comment on scalability. We have two administrators using the solution. Primarily we just go to the backup console every day to check things are okay. It could be managed by one person but having an extra backup doesn't hurt. 

I'm very satisfied with the support that Dell provides. As soon you create a support ticket, someone immediately contacts you to provide the support. The person might not be an expert, they are generally not techie guys but they are often very helpful. They immediately take the remote of your system to understand the problem and I appreciate that. 

The initial setup was a little complex but that was my issue. It's worth spending a couple of hours to go through everything thoroughly beforehand and take proper notes. If you don't follow the documentation, you can get into problems. Otherwise, it's pretty straightforward.
Deployment time depends on the situation. Implementation probably took three or four hours. Once it's running smoothly there's no maintenance required. 

For anyone planning to implement this solution, it's essential to read the documentation, otherwise you will face a few issues. If you deploy having done all the reading, you won't have any problems. I believe that if something works as expected, it deserves a 10. In my case, it is working as per expectations so I don't have any complaints. 

I would therefore rate this solution a 10 out of 10.