CyberArk Privileged Access Manager Reviews and Pricing

reviewer1398690

Information Security Consultant at a tech vendor with 10,001+ employees

Dec 13, 2023

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Reduces organizational risk with password vaulting, password rotation, session management, and secret management

Pros and Cons

"We use the solution for password vaulting, password rotation, session management, and secret management."

"CyberArk Enterprise Password Vault must incorporate connectors for password and session managers in the marketplace."

What is our primary use case?

We use the solution for password vaulting, password rotation, session management, and secret management.

What needs improvement?

CyberArk Enterprise Password Vault must incorporate connectors for password and session managers in the marketplace.

For how long have I used the solution?

I have been working with the product for seven years.

What do I think about the stability of the solution?

The product is highly stable.

Buyer's Guide

CyberArk Privileged Access Manager

October 2025

Free Report: CyberArk Privileged Access Manager Reviews and More

Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

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What do I think about the scalability of the solution?

CyberArk Enterprise Password Vault is highly scalable. My company has over 3000 users. We use it regularly.

How are customer service and support?

CyberArk Enterprise Password Vault's support quality is good, but there are delays.

How would you rate customer service and support?

Neutral

How was the initial setup?

I rate the tool's deployment an eight out of ten. Experienced engineers can complete the deployment in a few days. We need three to four resources to complete the deployment.

What was our ROI?

CyberArk Enterprise Password Vault reduces risks.

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing an eight out of ten.

What other advice do I have?

I rate CyberArk Enterprise Password Vault a nine out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1513359

Technical Consultant at a outsourcing company with 51-200 employees

Dec 9, 2023

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Resource and administration costs are less but support needs to improve knowledge and quality

Pros and Cons

"The accounts are maintained automatically. Hence, resource and administration costs are less."

"CyberArk Enterprise Password Vault's deployment is complex for resources with little experience. Tech support needs to be improved as well based on quality and knowledge."

What is most valuable?

The accounts are maintained automatically. Hence, resource and administration costs are less.

What needs improvement?

CyberArk Enterprise Password Vault's deployment is complex for resources with little experience. Tech support needs to be improved as well based on quality and knowledge.

For how long have I used the solution?

I have been working with the product for more than five years.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

CyberArk Enterprise Password Vault is scalable.

How was the initial setup?

CyberArk Enterprise Password Vault's deployment can be done with two to three resources.

What other advice do I have?

I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Buyer's Guide

CyberArk Privileged Access Manager

October 2025

Free Report: CyberArk Privileged Access Manager Reviews and More

Learn what your peers think about CyberArk Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

DOWNLOAD NOW

871,408 professionals have used our research since 2012.

Volodymir Kolisnyk

Security specialist at Kavitech

Jan 8, 2024

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A stable and profitable solution for privileged access

What is our primary use case?

CyberArk is a good, profitable, and most valuable solution.

What is most valuable?

While testing the functionality of PAM, we weren't merely conducting a standard PAM evaluation. We aimed to establish a connection and successfully received a response from the target PAM component.

What needs improvement?

The product’s pricing could be improved.

For how long have I used the solution?

I have been using CyberArk Privileged Access Manager as a partner and implementor.

What do I think about the stability of the solution?

The product is stable. If you make some changes or something, it's stable.

What do I think about the scalability of the solution?

The solution is scalable. We cater it to enterprise businesses.

How are customer service and support?

Customer support takes too much time to provide some response. When you open some cases, sometimes it takes one or two weeks to get some people to know the problem and how they will help us.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup takes a few days to complete.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner