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ConnectWise Control Room for Improvement

Steve Schick - PeerSpot reviewer
Technology and Logistics Director at a media company with 501-1,000 employees

From my standpoint, I'm quite happy with this solution. There's nothing more I would want to do with it for improvement.

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Vladislavs Dmuhovskis - PeerSpot reviewer
IT System and Network Administrator at a maritime company with 10,001+ employees

The on-prem installation uses something like an Emulator, which emulates the Windows environment to a written application to run on Linux. We faced different issues related to security which are easier to overcome on a Windows machine. Also, the configuration and maintenance are easier when the implementation is done on a Windows Server if we are speaking on-prem version.

There is if documentation of ConnectWise Control on-premise, however, on a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.

Companies that support some others in computer-related things or large organizations that have an internal service desk support team should be able to connect to own devices and assist employees in case trouble happens.

In the on-prem version, operators need to tell those they are assisting to visit a webpage, where they will see a welcome screen banner and they must enter their ID. After that, a small client must be installed on the computer. For large corporates that have introduced different security measures, such as Microsoft Adblock, sometimes it can be an issue to connect. 

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

Since my last report three years ago on ConnectWise Control they have addressed my entire wish list for future enhancements.

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Buyer's Guide
ConnectWise Control
August 2022
Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,593 professionals have used our research since 2012.
MC
Manager, Information Technology Service Operations at Lynnco

I really didn't care for the onboarding process and it is something that should be improved. They just sent me an email and said, "Hey, here's your account", and I have a group of folks using it. I had to go through and figure out specifically how to do it. It's really a combination of onboarding and support. It wasn't great. I would have rather them just let me upload a list of who all needs it and then send everyone directions on how to get it.

I would love to see the ability to send out bulk updates to third-party tools through their command line. This would mean being able to write a script and execute it on a group of machines, all at the same time.

In my past, I've used software like Dameware Mini Remote Control, which is now part of SolarWinds. In that software, the reporting was very good. For example, you could specify a group of machines and send a query to ask a question like how many of them have Adobe Reader installed. The report would be generated pretty easily.

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MS
SA at a university with 1,001-5,000 employees

I would like ConnectWise Control to be more transparent on the real costs to renew their license. When we tender a renewal with our vendors, the vendors see the cost of a new license and not the renewal fee so they quote us higher than what it actually is.

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Buyer's Guide
ConnectWise Control
August 2022
Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
621,593 professionals have used our research since 2012.