We performed a comparison between SymphonyAI IT Service Management and ThousandEyes based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"It's fairly easy to set up."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The company provides excellent service."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The installation process is not hard at all."
"ThousandEyes gives companies better visibility."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"They only offer synthetic requests."
"It's an expensive solution."
"The guest portal is hard to use."
"Presently, it lacks the ability to integrate with other Cisco products."
"It might be practical to extend monitoring capabilities to include network devices"
"ThousandEyes could improve the dashboards by adding more features."
"It would be nice if the solution covered other areas like server monitoring."
"The tool does not provide features for application-level monitoring."
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SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. SymphonyAI IT Service Management is rated 7.8, while ThousandEyes is rated 8.4. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics.
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