OpenText Software and Solutions

"The OpenText solution is the best of breed and the best solution on the market for large customers."
"The OpenText solution is the best of breed and the best solution on the market for large customers."

"The user interface could be improved"
"The initial setup is complex."

What is our primary use case?

We use OpenText as an archive server for archiving purposes from SAP, or we use OpenText in the context of vendor invoice management.

How has it helped my organization?

We can easily achieve a return on investment in one, two, or three years. It depends on the business revenue.

What is most valuable?

The OpenText solution is the best of breed and the best solution on the market for large customers. That is why we use OpenText.

What needs improvement?

The user interface could be improved.

For how long have I used the solution?

I've been working with SAP since 1996 and 1997.

What do I think about the stability of the solution?

The stability of the solution is rated nine out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is rated eight out of ten.

How are customer service and support?

The technical support is rated eight out of ten, but it depends on how much you pay for the support and how big you are as a customer.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is complex.

What was our ROI?

We can easily achieve a return on investment in one, two, or three years. It depends on the business revenue.

What's my experience with pricing, setup cost, and licensing?

The pricing or licensing policy of OpenText is a bit expensive, however, it's one of the best solutions in the market.

What other advice do I have?

I would recommend the solution as it's one of the best tools in the market. I'd rate it seven out of ten. To make the solution a ten out of ten, it could be more user-friendly.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer

Last updated: Nov 30, 2024

David-Whitehouse

QA Lead at a financial services firm with 51-200 employees

Apr 5, 2025

Download

Transition to database validation addresses browser dependency issues while scripting in a limited language

Pros and Cons

"OpenText UFT One offered valuable features by allowing us to build up libraries to streamline repetitive tasks, making scripting much easier."

"We frequently encountered stability issues when the browser dependency caused Windows to consume memory without releasing it, leading to crashes during regression testing."

What is our primary use case?

We migrated a number of the tests from OpenText UFT One to SOAtest. The biggest change was moving from validating in the GUI with OpenText UFT One to validating in the database. We are not currently testing the browser extensively because our webpage is not customer-facing but is instead an administrative tool.

What is most valuable?

OpenText UFT One offered valuable features by allowing us to build up libraries to streamline repetitive tasks, making scripting much easier. However, it required knowledge of the scripting language, VBScript, which is limited compared to Visual Basic. Despite handling web pages effectively, dependency on the browser for validation presented stability issues when Windows would exhaust memory, causing regression testing crashes.

What needs improvement?

OpenText UFT One required knowledge of VBScript, which is a limited version of Visual Basic. We frequently encountered stability issues when the browser dependency caused Windows to consume memory without releasing it, leading to crashes during regression testing. This experience suggests a need for improvements in handling memory efficiently.

What do I think about the stability of the solution?

One of the key stability issues was that Windows would consume memory without releasing it, leading to regression testing crashes.

How are customer service and support?

It is not current, but when we dealt with HP, I would rate the support as a six or a seven.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We switched from OpenText UFT One to SOAtest.

How was the initial setup?

Setting up OpenText UFT One was generally straightforward. However, we had to develop some DLLs to perform certain tasks that the system couldn't handle by itself, requiring additional effort. We built various libraries to improve scripting efficiency and speed, which took time and evolved over the course of our use.

What other advice do I have?

I might rate OpenText UFT One around a five or six, based on my past experience, so my rating would be a 5. Name usage should be limited to personal names for publication. I am currently in a low-level manager position and plan to retire in three months, which may affect my access to follow-up communications.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 5, 2025

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