Try our new research platform with insights from 80,000+ expert users

OpenText vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
OpenText
Based on 1737 reviews.
Zendesk
Based on 72 reviews.
Overview
US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.
Information Not Available
Sample Customers
OpenText Intelligence
Sasktel, NSBSL
OpenText Service Management (SMAX)
Zurich Airport, Envirosuite, Norsk Helsenett, Achmea, University of Milan, World Vision, Petroleum Development Oman, Court of Justice of the Federal District and Territories (TJDFT).
OpenText Legal Knowledge Management
Hyatt
Zendesk
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
11%
Government
8%
Computer Software Company
21%
Manufacturing Company
7%
Performing Arts
6%
Educational Organization
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 3
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.