We performed a comparison between SaltStack and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Red Hat, Microsoft, HCLTech and others in Configuration Management."With on-premises Active Directory, the main challenge was that we had no control when a user was working from home. We didn't know what exactly a user was doing and whether the AV was up to date or not. Intune provides better control of their machines."
"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"
"The most valuable feature for us is the security, including risk analysis and patch management."
"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"The standout features of Intune are its excellent mobile device management and highly effective application management capabilities."
"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
"It is a helpful tool to manage BYOD policies."
"SaltStack has given us the ability to deal with systems at scale and rectify issues at scale."
"We monitor the configurations against CIS standards. We run CIS benchmarks and maintain configurations with higher CIS values for each server."
"The ability to programmatically describe the desired state of a single, or an entire fleet of servers, on-premises, and in a cloud environment."
"It is a highly stable solution."
"The product’s most valuable feature is its ability to provide environmental security."
"I want to build automation that is intelligent, part of the fabric of our environment, and is somewhat self-sustaining. I think SaltStack can help me do this."
"The automation functionality has been most valuable. With a click of a button, we are able to automate provisioning, the build of new hardware and apply patches. These are all extremely important and differentiated tasks that can be automated in SaltStack."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"We always get good support."
"ServiceNow is very easy to set up."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"The solution has very good automation tools."
"I have found that sorting and grouping functions are particularly useful."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."
"A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications."
"The pricing can be expensive if you are not combining it with other products."
"It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing."
"There should be more focus on mobile device security and integration."
"The solution could improve by having better integration with Apple."
"The UI also needs improvements because it is complex for end-users. We have had feedback from a few users in our organization who found the UI is not feasible for tracking and analyzing all the processes and monitoring all the devices."
"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."
"It is difficult to set up."
"There is a little bit of pain when it comes to libraries and what is needed to run the product."
"SaltStack's features are minimal."
"A hardened set of tests would be much appreciated."
"Web UI."
"Its configuration process could be better."
"This solution could be integrated with more hardware for an improved offering."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"They could improve license management, particularly when integrating different applications or toolsets."
"The interface requires an upgrade."
SaltStack is ranked 14th in Configuration Management with 33 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SaltStack is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of SaltStack writes "Orchestration tool that powers automation of processes with the click of a button". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SaltStack is most compared with VMware Aria Automation, Microsoft Configuration Manager, HashiCorp Terraform, Red Hat Ansible Automation Platform and vCenter Orchestrator, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
