We performed a comparison between Icinga and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"Macros and the ability to connect it to Google Maps are valuable features."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"Icinga does the job and is fairly stable."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"We have found the solution to be stable."
"The apply rules feature saves a lot of time."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"Customers have noted the solution helps streamline incident management."
"ITSI includes a feature called a glass table."
"The root cause analysis is very helpful for us."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The Wi-Fi side needs improvement."
"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."
"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."
"Icinga’s automation could be improved."
"The user interface should be improved."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"We have found some problems with Nagios, and support isn't very responsive."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It would be good if an interface was included in the next release."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Quality-of-life features have room for improvement."
"We also faced challenges relating to UI development."
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Icinga is ranked 22nd in Network Monitoring Software with 16 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. Icinga is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Centreon, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our Icinga vs. Splunk ITSI (IT Service Intelligence) report.
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