We performed a comparison between Genesys PureConnect and Skype for Business based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management."Can integrate with a lot of gateways in voice."
"File sharing and email invitations for a conference. I can have a meeting with people at the opposite end of the Earth, sharing documentation; it is quite easy."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"The calling features are most valuable, especially now as we are working remotely."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"There are free versions of the solution available."
"The security seems good."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"It's a good product, we like using it."
"Customer support can sometimes be delayed."
"We have had trouble with scalability when trying to host large meetings."
"I would like to see an updated user interface and layout even though no functionality is missing."
"We have found that there is a lag because it cannot integrate with the internal landline."
"I feel bored with the look and feel of the tool, so it should be changed."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. Genesys PureConnect is rated 9.0, while Skype for Business is rated 7.8. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Cisco Meeting Server.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
