We performed a comparison between Devolutions Remote Desktop Manager, LogMeIn Rescue, and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required."
"One credential can be used to access VPN, RDS, and more."
"Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it."
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
"Makes me instantly more focused on resolving the issue rather than getting to the issue."
"Setup and installation was simple."
"Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"It is very straightforward to set up, use, install, and transfer sessions."
"It works with different operating systems, I can connect to a PC or Mac."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"it's very easy to use, it's very efficient."
"The time it takes to troubleshoot one of our users is cut significantly."
"The solution now includes a multi-screen feature which is great."
"Everything is really good and it works well."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"Good screen draw feature and ability to use two monitors."
"The most valuable feature is the remote application access."
"The solution is stable and reliable."
"The most valuable features are the desktop session and desktop virtualization."
"Microsoft Remote Desktop Services is scalable."
"Security roles could be improved, especially by enabling renaming of a role."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"Maybe some clipboard functions could be added along with integration of different software."
"If there was a way to streamline the process, it would make it nice."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"The filing system of connections is a little clunky, but is completely functional."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"Updates sometimes impact the application and we have system crashes."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"The user interface needs improvement."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"We find the services are not as transparent as we would like for our integration with Citrix."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"The stability must be improved."
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