We performed a comparison between Datadog and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Zabbix, New Relic and others in Cloud Monitoring Software."Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context."
"The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure."
"The most valuable feature I have found is the elastic container service."
"It has a nice UI."
"The solution has offered increased visibility via logging APM, metrics, RUM, etc."
"For us to have visibility into our app stack and the hardware we run has been highly beneficial."
"It provides more cloud data. They tend to just get the way a service would be designed on the cloud."
"We integrate our application logs. It is great to be able to tie our metrics and our traces together."
"The remote support is the most valuable aspect of the solution."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The patching is very efficient and we can rely on the alerts that we receive."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The training that we received was quite good."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"We need a lot of modules since we collect all data logs from all operating systems."
"Datadog could make their use cases more visible either through their docs or tutorial videos."
"It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities."
"Datadog isn't as mature as some of the established players like Dynatrace or Splunk. It's a new product, so they are constantly releasing new features, and I don't have much to complain about."
"The sheer amount of products that are included can be overwhelming."
"Managing dashboards as IaC is a bit hard to work out at times."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
Datadog is ranked 1st in Cloud Monitoring Software with 137 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. Datadog is rated 8.6, while Kaseya VSA is rated 7.6. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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