We performed a comparison between ConnectWise ScreenConnect and Office 365 based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Unattended access is the most important feature."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools."
"The most valuable feature is the integration between net and mobile devices."
"It is stable."
"The most valuable feature is the integration with OneDrive, which has allowed us, a small business, easy access to a cloud environment, with no need to back up the data from five different computers."
"The phone VoIP product provides genuine a unified communication solution."
"Quarantine email alerts to users to allow the email to their inbox (tricky but handy) - tricky if one doesn't have third-party email security, handy if one has got good third party email security)."
"The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved."
"There's a lot there in terms of apps and features."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The solution is a little bit complicated when you want to implement it."
"The recent redesign has made it slower and basically worthless."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"It needs improvements around its compatibility with non-Microsoft products."
"Sometimes the synchronization between the desktop and online is a little bit slow."
"We have had some connectivity issues."
"The integration with mobile services is not so good. It's coming, but they could improve a lot."
"Performance-wise, Office 365 needs a lot of bandwidth. The problem is, the solution requires very high bandwidth and internet usage. Meaning, the desktop application consumes a lot of internet data. Sometimes, when the connection is slow, it won't work and it won't load. This is an area for improvement for Office 365."
"I rate the support of Office 365 a four out of five."
"Microsoft Word is a little bit left behind regarding the tools it has."
"Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Office 365 is ranked 3rd in Content Collaboration Platforms with 54 reviews. ConnectWise ScreenConnect is rated 8.4, while Office 365 is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Office 365 writes "Great vulnerability insights, offers very impressive cash savings, and offers great information security tools". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Office 365 is most compared with Amazon WorkDocs, Atlassian Confluence, Citrix ShareFile, Box and Dropbox. See our ConnectWise ScreenConnect vs. Office 365 report.
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