We performed a comparison between ConnectWise ScreenConnect and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Better than TeamViewer and useful for fixing problems remotely."
"Remote support is efficient and easy for our end users to receive support."
"It's very low maintenance."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"The product is really easy to deploy."
"The product helps me make international calls."
"The solution’s video quality is fine."
"Skype for Business is good for meetings and instant messaging."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
"You can do meetings of up to two hundred people in a single conversation."
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"I rate the solution's stability a nine on a scale where one is not stable and ten is very stable...I rate the solution's initial setup a nine on a scale where one is difficult, and ten is easy."
"The solution is a little bit complicated when you want to implement it."
"The solution should add the ability to video chat with the user on the other end."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"I really didn't care for the onboarding process and it is something that should be improved."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"Mobile interface."
"The initial setup could be simplified."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
"The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."
"The integration with Outlook could be improved."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. ConnectWise ScreenConnect is rated 8.4, while Skype for Business is rated 7.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Cisco Meeting Server. See our ConnectWise ScreenConnect vs. Skype for Business report.
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