We performed a comparison between ConnectWise Automate and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The database is great. It's a nicely ordered database."
"It's definitely improved the help-desk servicing, et cetera."
"The implementation is nice and easy."
"It is very scalable."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"A good automated scripts feature."
"The initial setup is easy and the deployment is quick."
"Easy to manage and it looks good."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"The interface is intuitive, easy to use, and has a low learning curve."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The endpoint management is great."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Technical support was helpful."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The menu doesn't always load properly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Their support needs to be better."
"Scheduling of automation could be improved and made more simple."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"Stability is sometimes negatively affected by updates."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while ManageEngine Desktop Central MSP [EOL] doesn't meet the minimum requirements to be ranked in Remote Monitoring and Management (RMM) with 7 reviews. ConnectWise Automate is rated 7.4, while ManageEngine Desktop Central MSP [EOL] is rated 9.0. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ManageEngine Desktop Central MSP [EOL] writes "Responsive support, a straightforward setup, and great endpoint management". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas ManageEngine Desktop Central MSP [EOL] is most compared with NinjaOne, LogMeIn Central, TeamViewer Remote Management and Kaseya VSA.
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