We performed a comparison between BMC TrueSight Network Automation and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
"The synchronization of Intune with other Microsoft solutions is a valuable feature."
"The solution is easy to use and it has good performance."
"Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."
"There has been a noticeable increase in productivity for both my organization and clients."
"Intune's most valuable features are the device, compliance, and configuration policies."
"The most valuable feature is the UEM capabilities."
"The most valuable feature of BMC TrueSight Network Automation is compliance management, configuration backup, and configuration management."
"Depending on who's looking at the data, they need to configure that data in different ways, and the dashboards help us to do that better than what was previously available."
"It has the best automation features."
"We use it to back up configurations so the configuration management is valuable for us."
"It is helpful if you schedule daily or weekly archiving for your config groups. Then, you can go by what are in those configuration groups, before and after, if you make changes. So, configuration management is really helpful in network management."
"This product has helped us because we can now do many tasks at once. Rather than copy one file to one device, we can do an entire group at one time."
"The compliance management, patching, and OS upgrades are useful features."
"The network security of BMC TrueSight Network Automation has been the best feature."
"I am impressed by the service desk ticketing and asset management."
"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it."
"This product made the job easy to do without having to go put hands on the machines."
"You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be."
"The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"It needs certificate provisioning for S/MIME purposes."
"Intune's areas for improvement revolve around security and certificate management."
"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."
"It would be great if Intune offered better data protection controls for BYOD Windows PCs."
"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."
"There can be more logs. I do not have any other requirements."
"There could be automated processes to retrieve the CVS and create a compliance tool."
"I believe there could be new features in terms of the latest technology."
"We've been working with BMC support in various ways such as to allow for the high-availability components to the TSIMs to work together. There have been issues there. We've seen randomness in how other pieces of the software work. Integration with the Presentation Server and the TSIMs has been a challenge. The ports that are required for HA to be utilized were not clearly documented anywhere. In fact, they still aren't documented online anywhere, even though we managed to pull it out of some of their support people."
"I'd like to be able to get more devices into compliance with standards, but that means running additional rule sets and that takes time."
"The product should be expanded to include more hardware, beyond Cisco and Juniper devices."
"For customized compliance, it takes some effort to implement things. If the device configuration is quite complex, then you have to do quite number of customizations in the DNA tool for out-of-the-box compliance. These regular expressions have to be modified based on the requirements of the compliance."
"They need to have a single sign-on."
"It is tedious to scale the solution."
"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."
"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."
"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
"It could be designed a little bit more intuitively in terms of administration."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
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BMC TrueSight Network Automation is ranked 18th in Configuration Management with 10 reviews while Quest KACE Systems Management is ranked 10th in Configuration Management with 38 reviews. BMC TrueSight Network Automation is rated 7.8, while Quest KACE Systems Management is rated 8.8. The top reviewer of BMC TrueSight Network Automation writes "Helps with patching, OS upgrade, and security vulnerability management". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". BMC TrueSight Network Automation is most compared with Cisco DNA Center and SolarWinds Network Configuration Manager, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Automox. See our BMC TrueSight Network Automation vs. Quest KACE Systems Management report.
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