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Citrix Virtual Apps and Desktops Primary Use Case

Technical Team Lead at a energy/utilities company with 1,001-5,000 employees

We have a ton of use cases. Ever since COVID-19 happened, my organization sent everybody home to work. Using Citrix Virtual Apps and Desktops has been absolutely critical in keeping our core business functionality going as well as keeping everybody happy, like our customers.

We are a utility. Within our municipality, we are considered an essential service. As an extension of that, using Citrix Virtual Apps and Desktops is absolutely critical to making sure that customers are happy, because we keep the lights on, literally and figuratively, for our customers. 

We currently use Citrix across the board. With people working from home, whether they're on a laptop that's maintained by our organization or a personal laptop, they use Citrix Virtual Apps and Desktops primarily. We have about 98 percent of people using it today. The use cases vary from actual developers using EDIs to customer service agents who answer the phone for actual customers of my organization. We also have an IT support staff. 

We have all kinds of use cases today, pretty much right across the board. With the agile and dynamic way that Citrix technologies are, we are able to solve each one of those use cases quite well. It is quite impressive how it has all come together

What I currently use in my organization is Citrix Cloud. Within Citrix Cloud, we use Citrix Virtual Apps and Desktops as a service. So, we are fully-baked into the cloud in regards to that. Being in Citrix Cloud, the version gets increased on a regular basis. I'm not sure where we are at right now, but it's always pretty new.

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MB
CIO at a healthcare company with 1,001-5,000 employees

As a care provider we provide hospital and community health services with around 3,200 staff at the hospital and a further 650 community staff who work in local clinics and in patients' homes. On 1st April 2020, we acquired our first primary care practice as part of our move towards being an integrated care system.

In terms of Citrix our biggest use case is for remote access and remote control. The former provides a VPN connection and the latter a published desktop. Prior to the onset of the COVID virus we had a 200 concurrent connection license covering both types of connection but today, following an NetScaler upgrade we now have a license for 1,000 concurrent users. Typically we're running 500 to 600 connections out to those locations every day.

Our hospital systems are a mix of SaaS and on-premises solutions. Our primary clinical platform is the Cerner Millennium electronic patient record (EPR) system, and that is delivered entirely over Citrix. However, we also use Citrix on-premises to deliver a range of services, including modern workspace, sharefile, load balancing (over 4 NetScaler’s) and of course remote control and remote access. Recently we have been working with Citrix to develop a thin-client workstation-on-wheels, for use on our hospital wards and believe this to be the first of its type. That's really where the relationship with Citrix has stepped up, because we're doing some new, innovative work.

We've consolidated all of our previous licenses into the latest version of the Citrix Workspace Premium Plus package to optimise the value received from the investment and are shortly to tender for a new support package that we expect will see us engage directly with Citrix.

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Citrix Engineer at a legal firm with 1,001-5,000 employees

We deliver mainly desktops to all of our offices, using thin clients. Since we've been working from home during the pandemic, people just use their home computers to access their desktops. We deploy a desktop full of a standard set of applications, and we have a few published applications that are not on a desktop. People access those from that desktop, and some people access them as a published application and not a desktop.

We have people who have laptops and some of them just use one or two applications, so they don't get a full desktop. They'll just VPN from their laptop and use Citrix to access those few applications.

The following represent how Citrix technology is leveraged in our organization: application virtualization capabilities, on-premise desktop virtualization, and Remote PC access or remote access to physical desktops. We don't do the latter a lot, but we do publish remote desktop as a published application. Some use remote desktop to get back to their machines. We don't use the remote PC functionality. I wish we did, personally, but those are decisions that unfortunately get made elsewhere, and RDP was chosen versus publishing them as an ICA app to people.

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Learn what your peers think about Citrix Virtual Apps and Desktops. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
566,121 professionals have used our research since 2012.
CEO at Lucid Tech Services

My primary use cases for Citrix Virtual Apps and Desktops are for:

  • Anyone who wants to modernize their business continuity plan
  • Anyone who wants to deal with data regulation compliance
  • Anybody who wants to promote a work from home or remote-first strategy for their employees and team members.

In terms of the hardware and software that the service requires our company to make use of, we can typically decommission if our client has existing servers. We can decommission after moving the data off of them. 

My firm is hardware apathetic. I don't care if it runs Citrix Workspace. If our clients want low cost and high performance, we generally point people to the Ncomputing RX420(HDX) which is a Raspberry PI 4 device that mounts very neatly onto the back of the monitor and it can link into their network via wifi or ethernet connection.

It's a fantastic little device that is very manageable, cost-effective, and tends to last for quite a long time. Every time I've put them into place, the desktop environment is a little bit different than what people are used to. The mouse movements are not quite as good as a full house computer, but we're spending a couple of hundred dollars for something that's going to last five to 10 years, versus buying a desktop or even a lightweight desktop for $600 or $700 which is going to last three to five years. Most of my clients have been pretty excited about that trade-off.

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SC
Manager of Virtualization Services at a university with 10,001+ employees

We offer our Citrix platform to all faculty, staff, and students at the university. We are a university on eight campuses throughout the state with about 130,000 potential users. We have the capability to offer any applications that we're licensed for and that fit well, being virtualized on that platform, to everybody. We offer it to everybody, but not everyone shows up.

We have special use cases where we're using the same physical infrastructure, but have carved up specialty virtual apps, desktops, and networks, for certain pockets of the university. We offer them to the School of Medicine, our Dentistry School, and to the university Online Program, where we have certain faculty that teach their courses exclusively online. We have to customize desktops for those particular fields of study, or for faculties that want to teach in via online learning. 

In addition, for the School of Medicine and Dentistry, we do all of our clinical offerings. Anytime that we can virtualize a clinical offering and extend that beyond the brick and mortar part of the university, we do that. So that also applies to our Speech and Hearing Sciences. We train all of our future audiologists on the virtual platform. And it goes for Optometry.

We also offer assistance to our on-campus health center.

Another use case is that we offer the employees like me, people we call our "staff employees" of whom there are about 5,000, the ability to support their other IT infrastructure environments remotely. We have a special network that we've isolated for security purposes and streamlined for certain types of special research projects.

We also have a global network operations team because the university runs something called the Internet2. That's important. We give the folks who support Internet2 the tools, virtualized through our Citrix environment, so that they can work from home and support that in a secured manner.

We have Citrix Gateway but we don't have Single Sign-on. We have a lot of the Remote PCs, which has naturally been beneficial in dealing with the surge in usage due to COVID. We don't have Citrix Secure Browser deployed in production, but it is in test. We have Web/URL Filtering on the NetScaler. We also use the Web App Gateway and Citrix ADC. We deploy a two-factor authentication environment, on the security side. So we definitely force a second-level authentication. We have that integrated with a product called Duo.

It's deployed as a hybrid model. At the university, we have contracts with all of the big three cloud providers. It's our intention to be able to extend workload to all of them: AWS, Azure, and Google Cloud Platform.

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ED
System Engineer Windows and Citrix at a financial services firm with 1,001-5,000 employees

In the beginning, the Citrix Virtual Apps and Desktops was designed for our COVID-19 business continuity plan. We use a lot of Citrix Desktops (for around 600 people). The desktop was built for out of office work, whitelisting clients, for all work done with a personal computer, and for the business continuity in a white room with dedicated computers. Today, we have changed the total design using enterprise laptops for everybody, so the desktop is gone and we only publish applications for end users.

The profile between the Citrix published applications and the broker profile on the laptop is permitted to use the same profile and the same settings for the user in Citrix and the laptop. It is a mix of both environments.

We are deployed in two parts: Belgium and Luxembourg. In Belgium, we have around 20 sessions concurrently, which are 100 percent deployed on-premise. In Luxemburg, we have around 400 sessions concurrently.

Today, we use only Citrix Virtual Apps and Desktops. In the past, we also used Citrix Gateway to bring Citrix on a government forum or working with a personal computer, though this part is totally void today.

While we use it on-premise, we are using it more and more for cloud applications and infrastructure. Workers run applications on-prem to segregate correctly the access rights. All our tasks are on-premise, which is a positive for our security and the regulatory authority.

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IT Director at a legal firm with 51-200 employees

We initially implemented it so that our attorneys had an option to work from home. The majority of them did not want to carry a laptop back and forth. Prior to 2020, we did have four of our 40 attorneys using it almost full-time on a work-from-home basis.

We use the following in protecting our environment: Citrix Gateway, Remote Desktop Access, Citrix Secure Browser, Web/URL Filtering, and Contextual Access.

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Senior Engineer at a computer software company with 10,001+ employees

Our primary use case became present during the COVID-19 pandemic where we were forced to send all employees home and deploy Citrix Cloud Virtual Apps and Desktops to enable users to work remotely.

It's deployed as a hybrid cloud, the Citrix cloud with on-premise workloads. We deployed the hosted shared desktop, so we have terminal servers running on-premise in our data center, and users connect via Virtual Apps and Desktops to their desktops. This allows users to use their own laptops.

We also use Citrix Gateway, Access Gateway, and SD-WAN to protect our environment.

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Manager - IT/Telecommunications at Banco Galicia

The main focus of Citrix Virtual Apps and Desktop is remote access, mobility, and speed of deployment. 

Our most important use case is remote access. We had to deal with a lot of complaints from our users that were really difficult to troubleshoot. 90 percent of the issues were related to the local connection with the Internet and traffic problems with the ISP, which were not related to Citrix nor our infrastructure. This was difficult to troubleshoot. Since we have had Citrix Director implemented, every session looks crystal clear on the platform. We know exactly what each one of our 7,000 users is doing with the platform and how their sessions are performing. It has helped us to give better support and recommendations to our employees regarding the use of the product and their requirements for their welcome networks and Internet access. It has been a huge improvement for our Internet service.

Our organization has the following protecting its environment:

  • Citrix Gateway/Single Sign-on (SSO)
  • Remote PC Access and Remote Desktop Access
  • Web/URL Filtering
  • Contextual Access
  • Citrix Endpoint Management
  • Citrix ADC
  • Citrix SD-WAN.

We are mostly an on-premise customer. Most of the visibility that we need, it is inside our network.

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Group IT Manager at a manufacturing company with 1,001-5,000 employees

We use application virtualization capabilities and on-premise desktop virtualization. In one of the companies, we are using remote PC access or remote access to physical desktops. We used cloud-hosted desktop virtualization for a PoC.

Our organization has over 15 companies all over the eastern region. We are in manufacturing, distribution, technology, and many more things.

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AP
Director System Integration at a computer software company with 10,001+ employees

For virtual desktops, like Windows 10 or Windows 7, we primarily use the solution to offer some customized applications to the users. 

Some of the basic applications, like Windows applications, are being used across all VDIs. 

The usage depends on the specific customer. They decide what applications they want to have in their VDI. We have certain items as far as their requirements, and we just manage the infrastructure in the background.

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MA
Senior Manager, Corporate IT at a computer software company with 10,001+ employees

I need it to be able to access internal resources and work from a secure environment, wherever I am based. Frankly, security is my only concern.

I use the on-premises desktop virtualization and Remote PC Access. 

I am using it for personal use.

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Head of Corporate Strategic Alliance and Partnership at LG Uplus

LG Uplus is using Citrix for internal groupware. Every employee here uses Citrix to access the VDI to make some Word documents or PowerPoint presentations. We are not allowed to use our local PC resources at all. 

The second use for my team's project is that we are reviewing the potential for a virtualization solution for our customers, who are mainly video editors. We offer them a low-price alternative. Instead of buying our high-end desktops or workstations, they can save money by virtualizing some application solutions. 

This is deployed in LG CNS, which is a subsidiary of the LG group. Most LF subsidiary companies are a part of the LG CNS solution. LG CNS solution is combined with Citrix, which means that if you work with LG CNS, you have no choice but to use Citrix.

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Deputy General Manager at a construction company with 501-1,000 employees

The challenges we were looking to deal with by using Citrix Virtual Apps and Desktops were: How do we protect our data and how do we make sure that our data is not leaked out? We have deployed Citrix for most of our critical applications so that our users are using the Citrix VDI.

We have deployed it for a small number of users, between 1,500 and 2,000. To deploy it, we are using some Cisco hardware that we had available and some of the existing hardware within our data center. We have it on the web right now, but going forward, we are also moving some of their solution to the cloud.

We are using the application virtualization capabilities, on-premise desktop virtualization, cloud-hosted desktop virtualization, remote PC and physical desktop access.

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RR
Infrastructure Specialist at a insurance company with 201-500 employees

I mainly use it for VPN connections to resources like my physical laptop, which is currently in the office, while I'm working remotely. We use it for all the virtual machines.

The goal is to simply give users the possibility to securely connect to their laptops or virtual machines, in some cases.

It's not a cloud solution. We use Virtual Apps and Desktops with Windows 10 in the same way as servers with, for example, Linux systems. There is no dedicated infrastructure.

I'm not a Citrix administrator, I'm just a regular user.

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RV
Delivery Head - Major Incidents at a computer software company with 10,001+ employees

Use cases are situations where multiple people require the use of some apps, whether Chrome or SAP, for example. We primarily use it for app launches and we deliver multi-session OS.

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KG
Managing Director at a tech services company

We use Remote PC Access and Remote Desktop Access. We use the solution for two of our clients. For each, we virtualized their whole workspace, so if they log in from anywhere, they get access to all the applications. 

We've locked down their data centers, so some of the users, depending on their rights, cannot even copy stuff from the Citrix environment to their local desktops. Some users with more elevated rights are allowed to access their local. 

It's for work from anywhere, but we had it before COVID. We've had it like this for a very long time.

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Sr. System Engineer at a tech services company with 10,001+ employees

It was used to publish internal resources for our clients.

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Systems Architect at Conviso Inc.

I primarily was in charge of implementation and support. The solution itself was primarily used for remote access.

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VC
CEO at a tech services company with 201-500 employees

One of the things we wanted to achieve was the ability to work from home and have the same environment. We use the application virtualization capabilities, the on-premise desktop virtualization, and the cloud-hosted desktop virtualization.

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Implementation and Support Engineer at PRACSO S.R.L.

We use Citrix to unite data sets for remote work and media services. Citrix is used for application virtualization as well as remote access to desktop workstations. We have 30 employees using this technology in various roles, including customer and tech support as well as accounting.

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Senior Manager of Engineering at Mechanics Bank

Remote workers/branch offices needed quick, reliable access to resources at the Corporate Data Center no matter what kind of device they were working from.

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Learn what your peers think about Citrix Virtual Apps and Desktops. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
566,121 professionals have used our research since 2012.