Cisco XDR Reviews

We use Cisco XDR for our network devices and data centers, as we are an internet provider. We deliver the internet to customers.

The feature I appreciate the most about Cisco XDR is the reliability. The reliability of Cisco XDR benefits my company by ensuring less downtime and less customer downtime, and it is also easier to keep everyone trained on Cisco because we are all more familiar with that than other vendors. 

My only complaint about Cisco XDR is related to licensing, which is complicated. 

I have been using Cisco XDR for probably three years.

Cisco XDR is very reliable, which is its big advantage.

Cisco XDR scales effectively with the growing needs of my company.

My experience with their technical support has been excellent. I would rate Cisco customer service a ten out of ten.

Positive

It is easy to implement.

The biggest return on investment when using Cisco XDR is the downtime aspect, specifically not having to roll out to sites and not having customers experience downtime.

I don't have the metrics, but the downtime reduction is definitely a lot compared to the other vendors that we've used in the past.

The licensing of Cisco XDR is a bit complicated. The cost can depend on what it is, and the process can be a little complicated. 

We did consider other solutions before choosing Cisco XDR. We went for Cisco XDR because we're all already trained in Cisco. Reliability is also a big reason. 

I would rate Cisco XDR a nine out of ten. The only thing that could make it a ten is better licensing. That's my only complaint.

We are integrators, and we also resell Cisco XDR. Global customers are the primary users of Cisco XDR, while local customers often don't request it. For global customers, they directly request Cisco XDR and share all the part codes with us.

The single point of maintenance and dashboards are the strong points of Cisco XDR. The visibility of the network is the main valuable feature. Customers frequently request features that offer better system visibility. The solution also offers automated response capability, which I would rate around eight out of ten.

One area that needs improvement is the limited visibility due to the licensing structure. For more visibility, customers need the advantage or premier licensing, which involves additional costs. Competitors offer more visibility without any additional licensing, which is a significant drawback for Cisco.

We have been using Cisco XDR for more than three years.

Cisco XDR is stable. Customers have mentioned that the stability and scalability are good compared to competitors.

Technical support from Cisco is good and very helpful. We usually do not contact tech support unless we encounter issues. I would rate the support as nine out of ten.

Positive

The initial setup is not difficult and is very easy to command. We can easily find all the guidelines and necessary documentation online or from the Cisco site.

One person is enough for installation, but we typically allocate two engineers. For maintenance, one person can handle it, though we generally allocate one or two engineers for each site for convenience.

Costs vary depending on dollar fluctuations. Cisco requires conversion to dollars, which affects the cost compared to local competitors who bill in local currency. Overall, the price is a bit expensive compared to local competitors.

Some alerts before incidents occur would be a beneficial AI feature. Customers expect alerts for potential problems so they can take preventive measures. I rate Cisco XDR as eight out of ten. Our experience indicates that additional features or licensing options could enrich the overall experience.

Other

We are system integrators working in a consultancy mode with a team of implementation engineers. Over the last two years, we have worked on several Cisco XDR cases. In data centers, Cisco XDR is definitely the primary requirement. Our first choice is always Cisco, and while one or two other solutions have come our way, Cisco cases primarily come to us. In a certain segment, Cisco XDR is definitely the first priority. I would say that about 80% of my customer base relies on Cisco XDR. We are partners of Cisco and we focus particularly on the implementation aspect, while also taking care of services.

Cisco XDR is one of the most matured systems available. It is quite user-friendly. The system has been very effective, and our customers receive sufficient reports demonstrating visible benefits. This helps maintain customer confidence, particularly in secure data center implementations. With the implementation we have deployed, our customers gain confidence in having their data center secure. The reporting capabilities are pretty extensive. Cisco XDR is keeping our customers protected.

It would be difficult for me to identify specific improvements at this moment. We have not really foreseen exactly what additional benefits might be needed. Given more thought, something could potentially come out, but we have not found any requirements for additional features.

The solution is working well for our needs.

There were some challenges initially, but with the technical support provided, we were able to resolve them and move forward successfully.

Scalability has been a consideration for our implementations.

The technical support has been very helpful. During implementation, we receive assistance from the technical support team and have obtained proper support from their side.

Negative

In a certain segment, Cisco XDR is definitely the first priority. I would say that about 80% of my customer base relies on Cisco XDR as the way to go.

We are partners of Cisco and focus particularly on the implementation aspect. We also take care of the services.

Cisco XDR has helped our customers achieve positive returns on their investment.

I strongly feel that Cisco XDR is more proactive rather than reactive compared to alternate solutions.

It would be difficult for me to provide additional advice at this moment. I would give Cisco XDR a nine out of ten. I would definitely recommend it. I

On-premises

Other

We have four thousand endpoints, and I have installed XDR on these endpoints. They are integrated with Cisco Firepower Threat Defense. XDR can also integrate with Cisco Meraki solutions. Any issue in a PC will send a message to Meraki, the Firewall, and email security systems, ensuring that a PC will be isolated from the network if necessary.

Cisco XDR offers threat intelligence and links with the Firewall. I can see the Cisco XDR feature in the Firewall with Threat Intelligence. The integration with XDR and Cisco Meraki solutions allows detection of zero-day attacks. XDR connects with Cisco's cloud for updates on zero-day attacks. There is good integration with Splunk, which Cisco acquired, providing comprehensive log management and analysis.

They need to provide better pricing and bundle XDR licenses with products like Meraki solutions or Firepower Threat Defense. Offering some free XDR licenses for testing features, similar to VPN licenses, could have a significant impact on costs.

I have been familiar with Cisco XDR for the last two years.

I haven't thought about the return on investment since I am too busy.

We focus on one vendor, Cisco, which provides us with excellent discounts when we buy multiple products. This integration and discounting are something we cannot get from competitors, leading to reduced security costs.

I rate Cisco XDR as eight out of ten. They need to improve their pricing strategy for a higher rating.

On-premises